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Rated 4.1 out of 5 by 222 reviewers.
Rated 4.0 out of 5.0 by Convenient Obviously short-staffed, receptionists were doubling up (cheerfully) as serving staff. The company is probably lucky to have two such competent front-desk staff. I am an IHG shareholder - and was pleasantly surprised by both hotel and the Toby Carvery, mainly due to the staff, dedicated, friendly and efficient. Full marks for the training they receive and to local management who motivate them. April 21, 2015
Rated 4.0 out of 5.0 by Good room excellent reception service We only stayed one night arriving late after a long drive, closer to the road with road noise evident but as tired slept through. Otherwise may have been an issue. Staff and room faultless. April 19, 2015
Rated 2.0 out of 5.0 by OK but could be/should be much better. I booked my stay in this hotel based on experience I had staying here previously when it was owned by another chain. I was very disappointed to find that the fitness suite had been removed, especially given that other Holiday Inn Express Hotels have fitness suites. Also the formerly excellent WIFI had been replaced by an unworkable service that was far slower than mobile 3g/4g in the area, again this is not my experience of other Holiday Inn Express Hotels, therefore its obviously a local issue. The breakfast is standard for Holiday Inn Express Hotels but that doesn't excuse how poor it is. Poorly cooked sausage, beans and scrambled eggs no bacon, mushrooms etc etc. Id rather pay for a decent breakfast than deal with this, Plus points - The staff were excellent and the rooms are very good. Also there is now a Toby Carvery within 2 mins walk of the hotel so that was helpful. As a business traveller I rely on three things. Decent WIFI, a gym and good breakfast and sadly this venue cannot provide any of these things therefore I will be looking elsewhere in the future. April 19, 2015
Rated 5.0 out of 5.0 by Love Holiday Inn Express Hotels Always comfortable beds, clean rooms, friendly staff. Wish the breakfast times had been more clearly displayed, I had raved about them to my son and we were disappointed it was all over by 9am. very early when you are not a business guest. April 19, 2015
Rated 5.0 out of 5.0 by Great service The hotel was of the usual expected standards but the staff were excellent. All were very friendly, helpful and efficient. There were a couple of minor issues with the room but nothing to detract from the overall standard. My second stay and I would use it again. April 17, 2015
Rated 4.0 out of 5.0 by Comfortable bed! Good value for money, very comfortable bed, quiet (despite being next to a major road), no disturbance by other guests. Staff were very friendly and approachable and check in/out very straightforward (we had stayed at this hotel previously). Breakfast was nothing special (but it was free). April 14, 2015
Rated 4.0 out of 5.0 by Allergy Food Choice My son has a glutten allergy and there were no food choices available. April 13, 2015
Rated 5.0 out of 5.0 by Not quite in the dark Overall the hotel is fine it reflects its positioning in the market. The curtains in the room only just fit the window and it can be tricky to get the light blocked out. Breakfast selection is quite decent but the quality of the hot selection is low, dry scrambled egg and a sausage filled with mush. Bread, cereals and croissant are probably the better alternative. April 13, 2015
  • 2015-04-24T10:15:40.641-05:00
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