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Rated 4.0 out of 5 by 142 reviewers.
Rated 4.0 out of 5.0 by Excellent Hotel and Staff Great place with attentive staff and perfectly positioned on the A120 for the travelling man, with very little noise from the duel carriageway. The only thing that lets the hotel down is the Breakfast hot items which seem to comprise of what I presume to be powdered scrambled egg (hydrated with hot water), anaemic sausages that probably have no pork in as they are white when you cut into them and baked beans. Thank god for the Toby opposite! September 22, 2014
Rated 4.0 out of 5.0 by Friendly staff Stayed here Sat 6th Sept for 2 nights. Lovely greetings when we arrived - nothing too much trouble. Room good (if a little cool) - spotless bathroom. A fairly basic breakfast but good value. Quite a bit of traffic noise in our room but we are used to total quiet at home. Certainly would stay again if in the area. September 15, 2014
Rated 1.0 out of 5.0 by Not what I have come to expect of holiday inns Booked for 4 nights for 2 rooms for business stay Put into disabled rooms which were well used and not so clean and we did not book same. One of rooms cards would not open door .after attempt 4 moved to another room.window in 2nd room unable to open or close with huge gap in frame allowing traffic noise .complained but told no other rooms avail. People next door talking at top of voices until 1 am ish every night. Breakfast very sparse with no cutlery or plates on 2 occasions due to a NHS event .also no orange juice .also it appears holiday inns do not do bacon or hash browns or fried eggs any more as customers request by a survey .more like cutbacks I am thinking! Ordering dinner at night was to there may be delays as they were catering for NHS at 7 pm! .cmon I ordered at 1815 hours . I have stayed in holiday inns many times and this is not the standard I expect from holiday inns. All in all not a pleasant stay for business or leisure . It has really changed my attitude to future stays ! September 14, 2014
Rated 5.0 out of 5.0 by Friendly staff and a comfortable nights stay. On arrival we were greeted by friendly staff. The room was comfortable and spacious enabling us to have a good nights sleep. Breakfast was excellent and the staff were just as friendly during breakfast and on our departure. If we are in the area again, we would definitely return. September 14, 2014
Rated 5.0 out of 5.0 by Good overnight stay The hotel is clean and up to date. The bed was a little tired. the shower/bathroom facilities were good with a range of soaps and conditioners. The staff were great. They were friendly and helpful. September 12, 2014
Rated 4.0 out of 5.0 by our stay Adequate hotel, efficient service. I am not sure how the noise level on the side we slept can be improved but nevertheless it was adequate rest provided. September 12, 2014
Rated 5.0 out of 5.0 by Always happy to stay here I have stayed at this particular location several times in the last three years and have always found it clean, welcoming, and with friendly, courteous and knowledgeable staff. Rooms are a good size and always well presented. September 11, 2014
Rated 5.0 out of 5.0 by relaxing night We stayed one night at the holiday inn on Saturday. We were worried when we checked in as it looked like they had some lads staying on a stag night but we heard nothing. We checked in and the staff on the desk were friendly and helpful. Room was lovely and clean and a nice size. We had a good night sleep. Breakfast was very busy but had everything we needed. We had a relaxing night and the same staff were on duty when we checked out with friendly faces. Thank you. September 10, 2014
Rated 5.0 out of 5.0 by Another Excellent Stay We stay at this hotel quite a lot and never hesitate to book again. The hotel is in a good location and situated right next door to a very good Toby Carvery. The rooms are clean and comfortable and the hotel staff are always very friendly, polite and helpful. August 29, 2014
Rated 5.0 out of 5.0 by Great stay A very good modern hotel at a very reasonable price August 28, 2014
Rated 4.0 out of 5.0 Night staff didn't have a clue I've stayed here multiple times and it's very welcoming. The rooms are lovely except there was one man on duty at 11:00pm and he didn't inform me and my friend when breakfast was. So we woke up late at half 9 thinking breakfast would be the same time as the weekends (finishing at 10am) but it actually finished at 9 so I missed breakfast. Other than that, the stay was pleasant. August 23, 2014
Rated 5.0 out of 5.0 by A very pleasant stay Our stay et the Braintree Holiday Inn Express was excellent. Very friendly, polite and helpful staff and a lovely spacious room. It was very well furnished and the shower and bathroom were spotlessly clean. I stayed with my family and we had four rooms. We were all extremely happy with our rooms and would definitely stay there again. August 20, 2014
Rated 4.0 out of 5.0 by comfortable hotel stay at hotel was good . breakfast? if we stayed there again we would go out for breakfast. August 14, 2014
Rated 5.0 out of 5.0 by Surprisingly Good Have re-booked for the next 4 weeks and binned the premier inn that is actually closer to the office. I have also encouraged 4 other staff to book in during the next 4 weeks August 13, 2014
Rated 4.0 out of 5.0 by Good weeks accommodation I spent a week working away from home, really good room size and the air conditioning was lovely in the humid conditions this week. Staff are very pleasant and welcoming and if I was picky, the only aspect that I would argue really could do with improving is the WiFi service. It's fine for email, but not for Skype or any video streaming. Would visit again. August 11, 2014
Rated 3.0 out of 5.0 by Could have been better Visited this particular Holiday Inn Express when I was visiting a friend in the area and was my first stay in a hotel of this chain. The staff were wonderful. Polite, friendly and very eager to help. The room was not so great though. The size was not bad but the sofa bed that I slept in was not very comfortable and had a funky smell. This smell was present in the room when we arrived as well. Being close to a motorway made this room noisy but thankfully that was amended when we closed the window. Too bad soundproofing was not a priority when the hotel was being built as we could hear every movement taking place in the room above ours... August 7, 2014
Rated 1.0 out of 5.0 by Not very impressed My boyfriend and I booked a room as we were at a wedding near by. The night staff were very welcoming. I couldn't complain there but at 6.30am after a late night we were woken up by the fire alarm. We shot out of bed and went and stood outside in our pjarmas. Not one member of staff came to check if we were counted for or to explain what was going on. After 20 minutes of waiting outside we were eventulky allowed back in the building. No one explained what had happend or apologised. When we handed out key in at reception they just took it from me and asked me my room number. There was no ask if I had enjoyed my stay of or if everything was ok! After being woken up to a false alarm it would of been curtious of someone to ask. August 6, 2014
Rated 5.0 out of 5.0 by Great stay in Braintree We were a group of 8, and we all had a great stay! The staff were wonderful. So friendly!! The rooms were clean, modern, and comfortable. August 6, 2014
Rated 5.0 out of 5.0 by Staff They were all very happy in their work and were very good with the customers. August 1, 2014
Rated 3.0 out of 5.0 by Clean and Comfortable Rooms The bedrooms were clean and comfortable and although the air conditioning was not working during our stay the room was more than adequate. Apart from the lady who checked us in we found the reception staff un attentive and the quality of the breakfast food poor. Apart from this the hotel was ideal for the purpose we required. July 30, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Stayed for two nights. Why is breakfast the same every day? No choice, just sausages, baked beans and overcooked scrambled eggs. How difficult can it be to cook a full breakfast? That apart, a pleasant stay. July 29, 2014
Rated 5.0 out of 5.0 by Great place to stay Stayed here for one night, SUE on reception was very helpful when checking us in, and still bright and cheerful at breakfast next morning. Everywhere was very clean, lovely room, and even though it faced the main road the double glazing was good, when we shut the window we could hardly hear traffic, air conditioning also worked well. 0verall a good stay with adequate breakfast choice, would definitely stay again. July 25, 2014
Rated 5.0 out of 5.0 by great hotel comfortable stay We visited this hotel on one of the hottest days of the year, thank god the room had air conditioning stayed at other budget hotels without which made our stay unbearable. The holiday inn express at braintree is a fantastic place to stay good clean room comfortable bed and very clean bathroom, would recommend this hotel without hesitation, the staff are a credit to the company. July 22, 2014
Rated 2.0 out of 5.0 by Just awful! I will never stay there again stained mattress shabby decor. The only thing it has going for it, is location and the fact you have a cavery directly opposite. Breakfast was awful good job it was free. I complained to head office and had an email saying we are sorry you didn't enjoy your stay. Which was un personal and I felt it was A bulck email they send to everyone July 17, 2014
Rated 5.0 out of 5.0 by Nice and Quiet Stayed for one night prior to the Tour de France passing through Rayne. The hotel staff were lovely, room was excellent and so quiet. All in all we had a very enjoyable time - would definitely return should we be in that area again. July 11, 2014
Rated 5.0 out of 5.0 by Overnight Stay Very good and no issues, obviously being cheaper would be great July 11, 2014
Rated 5.0 out of 5.0 by 5 Star Service! I don't often leave any reviews but on this occasion the service was SO GOOD that I really need to say thank you! We stayed 4 nights in July and to be honest wasn't expecting any outstanding service from a low cost hotel but we couldn't have been more wrong! The customer service from everyone on reception and at breakfast, especially Sarah, was absolutely outstanding! They made us feel very welcome, nothing was too much trouble and they really were kind, friendly and helpful. It was the kind of service that you would expect (but don't always get!) from a 5 star hotel, so thank you very much again for making our stay so pleasureable. Aside from the great staff, the hotel and rooms are very clean and comfortable, the hotel location is next to a busy A road but the noise levels are ok. Breakfast is fairly basic but there's a big enough selection, including some hot items. Recently opened next door is a Toby Carvery which is convenient for evening food and also breakfast is preferred. Car parking is free, well-lit and safe. All in all, I would highly recommend this hotel over and above much more expensive hotels! Thanks again and look forward to staying with you again one day... July 10, 2014
Rated 4.0 out of 5.0 by Overnight stop Easy to find, easy parking, friendly staff, comfortable and with everything my wife and I expected and needed. Eat in or out as there's a Toby Carvery 100m away. Will stay there again. July 8, 2014
Rated 4.0 out of 5.0 by Nice place to stay Convenient place to stay, just of f the main road, close enough for Stansted Airport, without the aircraft noise. We were made to feel welcome by the friendly staff, the rooms were clean and comfortable, and a nice breakfast to set you up for the day. The only downside we could find was that the air conditioning controls were not in a convenient place and could be better located. July 8, 2014
Rated 5.0 out of 5.0 by Braintree June 2014 Friendly and welcoming staff. Clean and spacious rooms. Easy parking. Comfortable bed. Excellent shower and bathroom. Immediately put at ease. Helpful tips for eating out and reservation made for us. Very east to access WIFI, although could have been a little quicker. Great wardrobes with ironing board and iron. Plenty of sockets to plug things in. July 1, 2014
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