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Rated 4.1 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by Friendly, welcoming service and comfortable room. We stayed overnight at this hotel and had a very comfortable stay. The room was well presented and clean and the breakfast choice was great! November 20, 2014
Rated 4.0 out of 5.0 by First Class Excellent staff very efficient and welcoming only downside was the poor choices and cold food at breakfast November 17, 2014
Rated 5.0 out of 5.0 by Highly recommended The staff here are the most helpful and friendly we have come across and nothing is too much trouble. Its great value for money, clean and comfortable. November 16, 2014
Rated 5.0 out of 5.0 by Perfect Value for money visited this hotel only because The one I usually use from a different chain was fully booked and I am glad it was. As from now, Holiday Inn is the one to consider first. professional service, clean property and very easy access to motorway. Well done H.I November 12, 2014
Rated 5.0 out of 5.0 by Great Stay Hotel was clean and modern, staff were very attentive and helpful to all requests November 6, 2014
Rated 4.0 out of 5.0 by HIE - Braintree - average Stayed one night on a weekend, staff were nice and helpful. Hotel was quite clean. I have stayed in several Holiday Inn and Holiday Inn Express hotels and the one thing that let this hotel down was the breakfast. I think this is par for the course in all of the Holiday Inn Express hotels although this one seemed to have less breakfast choice. Scrambled egg was off colour and barely warm and the sausages were warm too, very bland tasting. Room was basic, bed was reasonably comfortable, pillows not that great but I don't think any hotel's pillows are as comfortable as the ones at home, apart from that it was ok. If I ever chose to stay in this particular hotel again I would probably go across the road to the Toby Carvery and pay for breakfast. November 5, 2014
Rated 5.0 out of 5.0 by good all round experience4 greeted in a very friendly professional way,all deatials of our stay were explained internet breakfast times latenight bars hours nothing was to much trouble several members of my family were also staying with you that evening they like wise had a very plesent stay November 2, 2014
Rated 4.0 out of 5.0 by Staff are next level The hotel overall is a nice place. The staff are next level. always smiling and happy to assist with anything you need. Not just your usual hotel staff, they make you feel like a friend. Breakfast and dinner menu could improve but there are other options locally. (toby carvery accross the road and a selection of take away menus available at reception) overall a good experience. October 31, 2014
Rated 5.0 out of 5.0 by Superb value for money Al aspects of my 1 night stay were great , the rooms clean and comfortable, effortless check in and although other guests may wish for a wider choice for breakfast, the variety which included scrabbled egg, nice sausages, beans, fruit, toast and jams, pastries and cereals was in my view more than ample. October 30, 2014
Rated 5.0 out of 5.0 by Helpful staff.. and quite location Great Staff.. helped me with room change as our room had twin bed instead of king size.. breakfast was good as well.. October 28, 2014
Rated 5.0 out of 5.0 by Excellent staff I use the IHG chain as you pretty much get the same each time What made this hotel better than most however were the staff After a long day of appointments and driving it was nice to be greeted by such happy staff. This continued throughout my stay until I checked out the following morning It's a typical Holiday Inn Express but with exceptional staff, thank you! October 27, 2014
Rated 4.0 out of 5.0 by Standards Maintained As usual a friendly welcome from all staff. Room as ever very clean. The only thing letting it down is th the breakfast. October 26, 2014
Rated 5.0 out of 5.0 by Brilliant Staff High standards are expected and Holiday Inn Express Braintree does not surprise. Where it is superior is the quality and friendliness of the staff, many whom have been there for years. With the value for money, included free Wi-Fi in all rooms and included breakfast this hotel is very hard to beat. Beds could be firmer. October 25, 2014
Rated 5.0 out of 5.0 by Bit of a curate's egg, this one! Finding the hotel was the first hurdle: Harlow is a bit of a maze to start with but I had to go round and round a few times before I spotted the little slip road that led to the hotel. /br brThen the car park was a joke: a small archway with the barrier which serves as both entrance AND exit. Then when I got in there were about (at a guess) 20 parking spaces for a 200 bed hotel! What a joke! And NO signs to tell you where to go to access the hotel entrance which was out through the archway, up the road and round the corner. There needs to be signs!/br brOther than that, the hotel is very nice, comfortable, clean and pleasant. Staff were friendly and helpful and definitely went the extra mile to be of service./br brRoom was nice - even had a sofa which is a rare luxury. Bathroom was a nice wet-room which was great for an old gal with arthritic knees!/br brHotel was nice and quiet and breakfast was okay though they only serve scrambled eggs, sausages and baked beans all of which I detest! Other than that, plenty of Danish, fruit, yoghurt, toast and such. Again, staff were very nice./br brNow I know where this hotel is and how to get into it, I shall probably stay there again./br October 24, 2014
Rated 3.0 out of 5.0 by typical express but gettting tired This a typical HI Express, although I thought the rooms are getting slightly tired but all very clean The air con unit in the room had he vent cover hanging down October 21, 2014
Rated 4.0 out of 5.0 by Good late check-in, excellent room I'm an occasional visitor and enjoy staying here. The hotel is new and the rooms are in very good condition and comfortable. Despite being beside the motorway the rooms are quiet and the beds very comfortable, so sleep is easy to come by. As with most of the 'Express' chain the breakfast is of poor quality and it's best to stick to cereal October 14, 2014
Rated 5.0 out of 5.0 by Convienence with own vehicle and central location Destinations to be visited required ease of travel in and around 20 mile radius of hotel base . The need to attend two Weddings and two Funerals in short breaks over a 2 week period suited our travel requirements ideally. October 8, 2014
Rated 4.0 out of 5.0 by Another day.... I stay here often on business and always find it a pleasant stay. The staff are very attentive and friendly, a credit to the hotel. The rooms are clean and adequantly furnished, the recent upgrade to the TV's has been a great bonus. Good bathroom facilities and a decent shower. Some of the matresses could do with an upgrade but on the whole the beds are ok. The location suits me and I aways manage to get a room on the quieter side of the property. Again the breakfast suits me but I can understand that some are disappointed with the hot selection. October 8, 2014
Rated 5.0 out of 5.0 by Guter Service Zuvorkommendes Personal, schönes Hotel, bequeme Betten October 3, 2014
Rated 5.0 out of 5.0 by Excellent hotel Location is easy to get to, great customer service, great room facilities October 3, 2014
Rated 4.0 out of 5.0 by Breakfast time Everything was fine except the breakfast finish time. We felt as did others that 9am was too early. Preferably 10am. September 27, 2014
Rated 4.0 out of 5.0 by A great room and friendly staff giving a high standard of service A good size room with all the needed facilities. We have stayed hear on many previous trips to the area and will continue to stay in the future. September 24, 2014
Rated 4.0 out of 5.0 by Excellent Hotel and Staff Great place with attentive staff and perfectly positioned on the A120 for the travelling man, with very little noise from the duel carriageway. The only thing that lets the hotel down is the Breakfast hot items which seem to comprise of what I presume to be powdered scrambled egg (hydrated with hot water), anaemic sausages that probably have no pork in as they are white when you cut into them and baked beans. Thank god for the Toby opposite! September 22, 2014
Rated 4.0 out of 5.0 by Friendly staff Stayed here Sat 6th Sept for 2 nights. Lovely greetings when we arrived - nothing too much trouble. Room good (if a little cool) - spotless bathroom. A fairly basic breakfast but good value. Quite a bit of traffic noise in our room but we are used to total quiet at home. Certainly would stay again if in the area. September 15, 2014
Rated 1.0 out of 5.0 by Not what I have come to expect of holiday inns Booked for 4 nights for 2 rooms for business stay Put into disabled rooms which were well used and not so clean and we did not book same. One of rooms cards would not open door .after attempt 4 moved to another room.window in 2nd room unable to open or close with huge gap in frame allowing traffic noise .complained but told no other rooms avail. People next door talking at top of voices until 1 am ish every night. Breakfast very sparse with no cutlery or plates on 2 occasions due to a NHS event .also no orange juice .also it appears holiday inns do not do bacon or hash browns or fried eggs any more as customers request by a survey .more like cutbacks I am thinking! Ordering dinner at night was to there may be delays as they were catering for NHS at 7 pm! .cmon I ordered at 1815 hours . I have stayed in holiday inns many times and this is not the standard I expect from holiday inns. All in all not a pleasant stay for business or leisure . It has really changed my attitude to future stays ! September 14, 2014
Rated 5.0 out of 5.0 by Friendly staff and a comfortable nights stay. On arrival we were greeted by friendly staff. The room was comfortable and spacious enabling us to have a good nights sleep. Breakfast was excellent and the staff were just as friendly during breakfast and on our departure. If we are in the area again, we would definitely return. September 14, 2014
Rated 5.0 out of 5.0 by Good overnight stay The hotel is clean and up to date. The bed was a little tired. the shower/bathroom facilities were good with a range of soaps and conditioners. The staff were great. They were friendly and helpful. September 12, 2014
Rated 4.0 out of 5.0 by our stay Adequate hotel, efficient service. I am not sure how the noise level on the side we slept can be improved but nevertheless it was adequate rest provided. September 12, 2014
Rated 5.0 out of 5.0 by Always happy to stay here I have stayed at this particular location several times in the last three years and have always found it clean, welcoming, and with friendly, courteous and knowledgeable staff. Rooms are a good size and always well presented. September 11, 2014
Rated 5.0 out of 5.0 by relaxing night We stayed one night at the holiday inn on Saturday. We were worried when we checked in as it looked like they had some lads staying on a stag night but we heard nothing. We checked in and the staff on the desk were friendly and helpful. Room was lovely and clean and a nice size. We had a good night sleep. Breakfast was very busy but had everything we needed. We had a relaxing night and the same staff were on duty when we checked out with friendly faces. Thank you. September 10, 2014
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