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Rated 4.1 out of 5 by 156 reviewers.
Rated 1.0 out of 5.0 by Not very impressed My boyfriend and I booked a room as we were at a wedding near by. The night staff were very welcoming. I couldn't complain there but at 6.30am after a late night we were woken up by the fire alarm. We shot out of bed and went and stood outside in our pjarmas. Not one member of staff came to check if we were counted for or to explain what was going on. After 20 minutes of waiting outside we were eventulky allowed back in the building. No one explained what had happend or apologised. When we handed out key in at reception they just took it from me and asked me my room number. There was no ask if I had enjoyed my stay of or if everything was ok! After being woken up to a false alarm it would of been curtious of someone to ask. August 6, 2014
Rated 5.0 out of 5.0 by Great stay in Braintree We were a group of 8, and we all had a great stay! The staff were wonderful. So friendly!! The rooms were clean, modern, and comfortable. August 6, 2014
Rated 5.0 out of 5.0 by Staff They were all very happy in their work and were very good with the customers. August 1, 2014
Rated 3.0 out of 5.0 by Clean and Comfortable Rooms The bedrooms were clean and comfortable and although the air conditioning was not working during our stay the room was more than adequate. Apart from the lady who checked us in we found the reception staff un attentive and the quality of the breakfast food poor. Apart from this the hotel was ideal for the purpose we required. July 30, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Stayed for two nights. Why is breakfast the same every day? No choice, just sausages, baked beans and overcooked scrambled eggs. How difficult can it be to cook a full breakfast? That apart, a pleasant stay. July 29, 2014
Rated 5.0 out of 5.0 by Great place to stay Stayed here for one night, SUE on reception was very helpful when checking us in, and still bright and cheerful at breakfast next morning. Everywhere was very clean, lovely room, and even though it faced the main road the double glazing was good, when we shut the window we could hardly hear traffic, air conditioning also worked well. 0verall a good stay with adequate breakfast choice, would definitely stay again. July 25, 2014
Rated 5.0 out of 5.0 by great hotel comfortable stay We visited this hotel on one of the hottest days of the year, thank god the room had air conditioning stayed at other budget hotels without which made our stay unbearable. The holiday inn express at braintree is a fantastic place to stay good clean room comfortable bed and very clean bathroom, would recommend this hotel without hesitation, the staff are a credit to the company. July 22, 2014
Rated 2.0 out of 5.0 by Just awful! I will never stay there again stained mattress shabby decor. The only thing it has going for it, is location and the fact you have a cavery directly opposite. Breakfast was awful good job it was free. I complained to head office and had an email saying we are sorry you didn't enjoy your stay. Which was un personal and I felt it was A bulck email they send to everyone July 17, 2014
Rated 5.0 out of 5.0 by Nice and Quiet Stayed for one night prior to the Tour de France passing through Rayne. The hotel staff were lovely, room was excellent and so quiet. All in all we had a very enjoyable time - would definitely return should we be in that area again. July 11, 2014
Rated 5.0 out of 5.0 by Overnight Stay Very good and no issues, obviously being cheaper would be great July 11, 2014
Rated 5.0 out of 5.0 by 5 Star Service! I don't often leave any reviews but on this occasion the service was SO GOOD that I really need to say thank you! We stayed 4 nights in July and to be honest wasn't expecting any outstanding service from a low cost hotel but we couldn't have been more wrong! The customer service from everyone on reception and at breakfast, especially Sarah, was absolutely outstanding! They made us feel very welcome, nothing was too much trouble and they really were kind, friendly and helpful. It was the kind of service that you would expect (but don't always get!) from a 5 star hotel, so thank you very much again for making our stay so pleasureable. Aside from the great staff, the hotel and rooms are very clean and comfortable, the hotel location is next to a busy A road but the noise levels are ok. Breakfast is fairly basic but there's a big enough selection, including some hot items. Recently opened next door is a Toby Carvery which is convenient for evening food and also breakfast is preferred. Car parking is free, well-lit and safe. All in all, I would highly recommend this hotel over and above much more expensive hotels! Thanks again and look forward to staying with you again one day... July 10, 2014
Rated 4.0 out of 5.0 by Overnight stop Easy to find, easy parking, friendly staff, comfortable and with everything my wife and I expected and needed. Eat in or out as there's a Toby Carvery 100m away. Will stay there again. July 8, 2014
Rated 4.0 out of 5.0 by Nice place to stay Convenient place to stay, just of f the main road, close enough for Stansted Airport, without the aircraft noise. We were made to feel welcome by the friendly staff, the rooms were clean and comfortable, and a nice breakfast to set you up for the day. The only downside we could find was that the air conditioning controls were not in a convenient place and could be better located. July 8, 2014
Rated 5.0 out of 5.0 by Braintree June 2014 Friendly and welcoming staff. Clean and spacious rooms. Easy parking. Comfortable bed. Excellent shower and bathroom. Immediately put at ease. Helpful tips for eating out and reservation made for us. Very east to access WIFI, although could have been a little quicker. Great wardrobes with ironing board and iron. Plenty of sockets to plug things in. July 1, 2014
Rated 5.0 out of 5.0 by clean room good clean room in good area close to town . good breakfast June 30, 2014
Rated 4.0 out of 5.0 by A good place to stay in Braintree We went to meet a relative at Stanstead and stay in the Braintree area overnight. The Holiday Inn Express proved to be an excellent choice, the room and beds were comfortable and despite being quite close to the A120 the room was quiet. Service was what you would expect and we would certainly consider staying again. June 29, 2014
Rated 5.0 out of 5.0 by Excellent Staff We spent a wonderul weekend at Braintree Holiday Inn Express. Our party consisted of my mother, 2 granddaughters, my husband and myself. All the staff were really welcomg, kind and helpful, catering for everyone's needs. The lovely smiles of the breakfast staff were a delightful start to each day.Despite being very busy, the staff did not rush us and responded to all requests quickly. June 26, 2014
Rated 5.0 out of 5.0 by Great stay at Braintree Very clean and spacious rooms, beds were a little firm but not too bad at all. Nice bathroom Good breakfast no need to go to the Toby carvery opposite, although nice to pop in for a drink though June 25, 2014
Rated 5.0 out of 5.0 by Great service Lovely clean large room, good shower. friendly assertive staff. June 24, 2014
Rated 5.0 out of 5.0 by An Holiday inn Express gem in Braintree This is a basic hotel and gives you the experience of a luxury one! June 20, 2014
Rated 4.0 out of 5.0 by Friendly staff A group of us stayed at Holiday inn it was close to our friends. The rooms were clean and spacious but very basic we only stayed for one night so was adequate. Breakfast was basis. The staff were really friendly and helpful. We would stay here again for short weekend stop over June 18, 2014
Rated 5.0 out of 5.0 by Staff very helpful Great place to stay staff very helpful and easy access to Stansted June 18, 2014
Rated 4.0 out of 5.0 by Nice HI Express close to Freeport Shopping Centre This is a nice Holiday Inn Express, and always a warm welcome from the staff. The well equipped rooms are large with a private facilities and a large walk-in shower room with seat! There is free wifi and free breakfast also. There is a new 'Toby Carvery' opening mid-June 2014 at the end of the car park,and within easy walking distance of the hotel. It is only about 5 minutes away from Freeport Shopping Centre and Braintree Town Centre, and about 30 minutes from Stansted Airport. June 13, 2014
Rated 4.0 out of 5.0 by Nice staff and spotless room The staff were very helpful and let us check in early. The hotel is lovely and clean and the room was absolutely spotless. The bed was very comfortable and the shower was nice. The breakfast choice was very limited but it was what I was expecting for the price. Great value for money and much better than some more expensive hotels I've stayed in. June 11, 2014
Rated 5.0 out of 5.0 by Hawthorns Warm welcome clean and comfortable room look forward to visiting this hotel again June 11, 2014
Rated 5.0 out of 5.0 by Room very good lovely bed and good service Hotel was very nice in a good handy place to get to all the places near by June 4, 2014
Rated 5.0 out of 5.0 by A quick return We returned to Braintree sooner than we thought, we were met with the same friendly and warm welcome as before. The location is just perfect for us, for those USA friends it is an ideal place to stay and visit old locations. We look forward to the restaurant opening in mid June. We look forward to staying with you in 2 or 3 months time. This is such a bright and open Hotel. June 3, 2014
Rated 3.0 out of 5.0 by Good Hotel, poor internet Good hotel with very friendly staff, only problem was the internet wifi service was disgraceful, and I was unable to work. June 2, 2014
Rated 5.0 out of 5.0 by Great place to stay Spent a couple of nights here with my daughter, while visiting my son who lives in Braintree, Had a really comfortable stay. Happy with rooms and would gladly use again. May 30, 2014
Rated 3.0 out of 5.0 by Good value but I had a noisy room. Good value hotel , unfortunately I had a room above the swinging door to the kitchen . Swinging door banged every time someone walked into the kitchen all night and all morning. The room had a double bed in that was two singles zipped together . This was lucky as one mattress was very well used and extremely uncomfortable . Shower was a plus with good pressure and some nice soap. Free breakfast is a little limited but it is free . Good coffee . May 28, 2014
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