Rated 4.4 out of 5 by 35
Rated 5.0 out of 5.0 by VJGA In our hour of need
We needed accomodations on short notice due to a death of a loved one. We traveled from out of state and the staff, Andrea in particular provided us with a room that surpassed our expections and also provided a room to other family members and extended both rooms for an additional evening. Andrea and the staff were sensitive to our needs given the circumstances under which we were traveling and accomodated us every step of the way including providing us with space for family members to unwind in between visitations at the funeral home and even allowed our caterer to bring food in for us. Andrea also took the time to leave a sympathy card with us. we will never forget what she did for us in our hour of need and we would absolutely recommend this hotel to anyone. I have to say this is the best service I have ever received by a hotel in my lifetime, and I have traveled the world. Thank you so much Andrea and staff.
November 21, 2013
Rated 5.0 out of 5.0 by Dan85 Awesome
The holiday inn at bridgewater branchburg could not have provided a better quality of service. I came in with a colleague late from work and she asked if they had any toiletry items as she didn't pack and they went above and beyond to make her stay enjoyable as they knew she didn't originally plan to stay here and she had nothing with her. I was just so impressed how much all employees made the stay enjoyable!
November 12, 2013
Rated 5.0 out of 5.0 by JeLi Thanks
Overall an outstanding experience. The 2 young ladies at the front desk were great.
October 28, 2013
Rated 3.0 out of 5.0 by poketix Nice hotel some improvements needed though
I was staying in this hotel for more than a week in the early October. Generally as most of the Holiday Inn Express hotels this one provides the good level of the services, cleanness and comfort. The staff is very polite, friendly and useful. There are several reasons why I provided the average rating instead of very good:
1. The major issue - the bathroom, which is extremely not usable. There is no surface for the personal belongings, no shelves either. The shower is located too low - very inconvenient indeed. No place for the towels after they are initially unfolded. Generally bathroom is huge but this space is not used for anything that makes it somewhat comfortable.
2. The frigidaire in the room makes a lot of noise. I asked to fix it but finally simply figured out how to switch it instantly off. Only then it become possible to relax in the room during the night time.
3. Continental breakfast - it is too basic. It is quite hard to compose something that feeds you through the rest of the day. Since it was my busy business trip I was staying somewhat hungry until the late evening.
October 24, 2013
Rated 4.0 out of 5.0 by QBConsultants Service & Bed good; breakfast so-so!
We almost always stay at Holiday Inn Express's. We had a clean room, great service and a really comfortable bed. However, the food at breakfast was below HIE's standards. Muffins (English and other varieties seemed stale. While the Cinnamon buns were probably fresh, they are too sweet for my taste (applies to all HIE's).
I probably should have made pancakes for myself at this point, but we were ready to check out. On a positive side, the butter patties were soft. We are constantly frustrated the most facilities freeze the butter, and you are unable to spread the butter on muffins, pancakes, etc.
October 23, 2013
Rated 5.0 out of 5.0 by Ingrid1982 I feel like in a friend´s house
I had to stay for 12 days in the hotel and since I arrieved, everything was perfect.
Above all, what I want to emphasize is the good treatment of staff. All the while willing and eager to help as needed.
The room always clean and tidy, in good condition.
Also arriving in the afternoon, you always have a delicious snack to welcome you after a day's work.
Thank you very much to all the staff and do not hesitate to go to this hotel!
October 23, 2013
Rated 2.0 out of 5.0 Not worth the money
I was very disappointed with my room I had one bed and a pull out sofa which had no sheets on it. I was not told I would have to request sheets at the desk and make my own bed . I work for the airlines and travel frequently ..... This was my first and last time at this hotel
October 9, 2013
Rated 5.0 out of 5.0 by Challenger22 Amazing Service, Beautiful room
Stayed over last weekend and the manager could not have been more incredible. We had a couple of travel teams staying over and that meant 20 teen age girls and 30 adults. They helped us find a place to order in dinner, helped set up a buffet table in the lounge, were unbeleivably accomodating overall. On top of that, hotel itself is new, clean and beautiful and the rooms were ratehr large for a standard room. Tremendous overall value.
Thanks for a great stay!!!
October 9, 2013