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Rated 4.4 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by Baseball Weekend Hotel was clean, staff was great. Rooms were clean. Loved it June 6, 2014
Rated 5.0 out of 5.0 by Great hotel Everything great except they need to fix a giant pothole when you leave the hotel and go out on the street. Its been there for weeks. May 12, 2014
Rated 2.0 out of 5.0 by Too much noise to sleep I stayed in room 103. I can hear the flushing water noise all night long. April 27, 2014
Rated 5.0 out of 5.0 by Great Place I love this hotel, and I stay here whenever I'm in the Branchburg area. Clean, friendly, quiet, tons of parking, and close to shops of all sorts. I also always get a 2pm checkout w/ my rewards member club membership. SICK!!!!! :-) Thank You IHG & HIE April 10, 2014
Rated 5.0 out of 5.0 by Great for business travelers! Lots of outlets and a great clean room for sleeping. I have no complaints-staff friendly. March 17, 2014
Rated 4.0 out of 5.0 by Comfortable Extended Stay I can recommend this Holiday inn Express - Bridgewater/Branchburg for short-term and long-term travelers. Accomodations were in good condition and staff were friendly and responsive to my requests. Highlights of my stay included: free DVD rentals, free happy hour mingle during select weekdays, and timely snow removal in parking lots and sidewalks. It helped that i was a Customer Of The Day during my stay. I was also impressed that the hotel had a recyling bin in the brunch room for bottles, cans, and paper. The breakfast options were standard and the quality of the food varied over my stay (likely a reuslt of staffing changes). In general, I would like to see the Holiday Inn Express food situation improve. Quantity of food options is less imprortant to me compared to the quality of food. In addition, access to the hotel from the main road is challenging depending on the direction of approach. Good luck fixing this problem, whcih seems to be pervasive in the entire State of New Jersey. Chris February 11, 2014
Rated 5.0 out of 5.0 by Excellent and Polite Staff As many do, I travel frequently and this hotel is my favorite. The staff and management are some of the most polite, professional, and friendly people I have ever encountered. The service from the front desk to the cleaning staff are second to none. If you want to know who is doing it right for customers, take a lesson from the Bridgewater/BranchBurg Holiday Inn Express Staff! January 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed, clean room The staff was very accommodating--we could not receive a picture on the TV, and a member of the staff came to the room and helped with the problem. Breakfast was adequate, and we so enjoyed the room amenities i.e. coffee maker, lighted magnifying mirror in the bathroom. Our only complaint was the moisture on the windows that precluded our view of the outside. January 17, 2014
Rated 5.0 out of 5.0 by Stayed Here Many Times! Thumbs UP! Stayed at this Holiday INN Express many many times & have NEVER had any bad issues. Rooms are clean, Staff is always VERY nice & accommodating, breakfast is awesome, & they keep coffee pots going into the night! : ) VERY HAPPY! January 2, 2014
Rated 5.0 out of 5.0 by Perfect and Great stay at Holiday Inn Express, Branchburg We stayed at this property one night as a family. The front desk staff was very kind and considerate to meet our younger son's request of a room at the top floor . Rooms are clean and spacious with lot of electrical outlets and good temperature control. Nice and friendly staff as well. December 14, 2013
Rated 2.0 out of 5.0 by Carpet and breakfast lacking The room is full of allergens for me as I get stuffed up with every stay. This does not happen at other hotels. I suspect the carpet. The breakfast is very lacking and incredibly uninspiring. The walls are pretty thin and words can be understood in the neighboring rooms. At least the elevator doesn't smell as bad as it used to, but it still takes WAY too long to finalize reaching a floor and opening the door. December 13, 2013
Rated 5.0 out of 5.0 by In our hour of need We needed accomodations on short notice due to a death of a loved one. We traveled from out of state and the staff, Andrea in particular provided us with a room that surpassed our expections and also provided a room to other family members and extended both rooms for an additional evening. Andrea and the staff were sensitive to our needs given the circumstances under which we were traveling and accomodated us every step of the way including providing us with space for family members to unwind in between visitations at the funeral home and even allowed our caterer to bring food in for us. Andrea also took the time to leave a sympathy card with us. we will never forget what she did for us in our hour of need and we would absolutely recommend this hotel to anyone. I have to say this is the best service I have ever received by a hotel in my lifetime, and I have traveled the world. Thank you so much Andrea and staff. November 21, 2013
Rated 5.0 out of 5.0 by Awesome The holiday inn at bridgewater branchburg could not have provided a better quality of service. I came in with a colleague late from work and she asked if they had any toiletry items as she didn't pack and they went above and beyond to make her stay enjoyable as they knew she didn't originally plan to stay here and she had nothing with her. I was just so impressed how much all employees made the stay enjoyable! November 12, 2013
Rated 5.0 out of 5.0 by Thanks Overall an outstanding experience. The 2 young ladies at the front desk were great. October 28, 2013
Rated 3.0 out of 5.0 by Nice hotel some improvements needed though I was staying in this hotel for more than a week in the early October. Generally as most of the Holiday Inn Express hotels this one provides the good level of the services, cleanness and comfort. The staff is very polite, friendly and useful. There are several reasons why I provided the average rating instead of very good: 1. The major issue - the bathroom, which is extremely not usable. There is no surface for the personal belongings, no shelves either. The shower is located too low - very inconvenient indeed. No place for the towels after they are initially unfolded. Generally bathroom is huge but this space is not used for anything that makes it somewhat comfortable. 2. The frigidaire in the room makes a lot of noise. I asked to fix it but finally simply figured out how to switch it instantly off. Only then it become possible to relax in the room during the night time. 3. Continental breakfast - it is too basic. It is quite hard to compose something that feeds you through the rest of the day. Since it was my busy business trip I was staying somewhat hungry until the late evening. October 24, 2013
Rated 4.0 out of 5.0 by Service & Bed good; breakfast so-so! We almost always stay at Holiday Inn Express's. We had a clean room, great service and a really comfortable bed. However, the food at breakfast was below HIE's standards. Muffins (English and other varieties seemed stale. While the Cinnamon buns were probably fresh, they are too sweet for my taste (applies to all HIE's). I probably should have made pancakes for myself at this point, but we were ready to check out. On a positive side, the butter patties were soft. We are constantly frustrated the most facilities freeze the butter, and you are unable to spread the butter on muffins, pancakes, etc. October 23, 2013
Rated 5.0 out of 5.0 by I feel like in a friend´s house I had to stay for 12 days in the hotel and since I arrieved, everything was perfect. Above all, what I want to emphasize is the good treatment of staff. All the while willing and eager to help as needed. The room always clean and tidy, in good condition. Also arriving in the afternoon, you always have a delicious snack to welcome you after a day's work. Thank you very much to all the staff and do not hesitate to go to this hotel! October 23, 2013
Rated 2.0 out of 5.0 Not worth the money I was very disappointed with my room I had one bed and a pull out sofa which had no sheets on it. I was not told I would have to request sheets at the desk and make my own bed . I work for the airlines and travel frequently ..... This was my first and last time at this hotel October 9, 2013
Rated 5.0 out of 5.0 by Amazing Service, Beautiful room Stayed over last weekend and the manager could not have been more incredible. We had a couple of travel teams staying over and that meant 20 teen age girls and 30 adults. They helped us find a place to order in dinner, helped set up a buffet table in the lounge, were unbeleivably accomodating overall. On top of that, hotel itself is new, clean and beautiful and the rooms were ratehr large for a standard room. Tremendous overall value. Thanks for a great stay!!! October 9, 2013
Rated 5.0 out of 5.0 by just all around great When I came to front desk, I thought very guarded on how I had to sign waivers on kids not allowed to walk around after 10 pm and no pets. I was happy with my room and how confortable and was clean. The breakfast in the morning was the best ever I had in Holiday Inn. The only complaint I had was the elevator was slow going up and down to my room on the fourth floor. KEEP UP THE GOOD WORK. October 9, 2013
Rated 5.0 out of 5.0 by Home Away From Home Excellent Service, value and décor. Rooms are modern and clean. Granite bathrooms. Suites have a small bar sink in the sitting area along with a refrigerator. Staff very friendly and accommodating. You feel right at home. Manager exceeds customer service expectations. You must stay here if you are In the area. You will not be disappointed. October 6, 2013
Rated 5.0 out of 5.0 by Great Service We checked in after midnight. The desk clerk was very friendly, knowledgeable and accommodating to us. The following evening we asked for a dinner recommendation and a different clerk helped us out for that as well. Very friendly staff at desk, in breakfast room and the room preparers. Had interaction with all of them. Great breakfast buffet....also ready prior to the stated times which worked great with our schedule. 5 Start rating from this traveler! October 2, 2013
Rated 5.0 out of 5.0 by Perfect for Diamond Nation I brought my 13 u baseball team to diamond nation and stated at this hotel. the staff was helpful and understanding... Rooms were comfortable and clean, breakfast was out of this world.. September 28, 2013
Rated 5.0 out of 5.0 by great service and location We arrived extra early since we wanted to beat the holiday traffic and we were allowed an early check-in (10:30 a.m.). Fabulous!! We were able to rest all day until we had to leave for our event later in the evening. This location is also close to a large mall and many restaurants, gas stations etc. since it is on a main road. We also were granted a late check-out which was much appreciated, as we overslept by mistake. I would suggest keeping the breakfast open until 10 for the late risers. Although we were late, the food was still out, so we were grateful for that as well. We would highly recommend this location and hotel. The bed was a little softer than what I am used to and I woke up with a sore back. Other than that, everything else was great!! September 4, 2013
Rated 5.0 out of 5.0 by Amazing Staff I had mistakenly booked the wrong dates, and had arrived at the hotel at 11pm at night. The lady on the front desk was amazingly helpful, we were lucky enough to have the last avalible room. The room was lovely and clean, the bed comfortable, and the room was quite spaceous for the two of us. September 2, 2013
Rated 5.0 out of 5.0 by Everything you wish for in a hotel OMG, from the moment I walked in and was greeted with a smile, and offered a warm fresh baked cookie,I felt this was gonna be a good stay. Every night I had a great and comfitable night sleep. A couple of nights when I came back to the hotel I was greeted with a glass of wine, it was exactly what I needed after a hard day at work. One day it was raining so hard so I was standing there waiting to go to my car so I can go to work, the guy at the front desk had the shuttle come and pick me up and take me to my car. Even the selection of breakfast was perfect, and the lady that prepared it was sweet. By the time I checked out I felt like I know everyone by name.I travel all over the USA and I can say this was the best hotel I have ever stayed at by far... August 26, 2013
Rated 5.0 out of 5.0 by family visit We were very pleased with the cleanliness of the room and enjoyed the comfortable bed after a long drive. The complimentary breakfast had a wide variety of foods from which to choose. The staff was very friendly and helpful. August 23, 2013
Rated 5.0 out of 5.0 by Comfort, Service, and Consistency while on the Road While staying in a Holiday Inn Express one night each week for business, the staff welcomes me with incredible service. Extras like having water bottles ready for my rug/job upon arrival, super speedy registration, invitation to the happy hours M,T, W and complementary b-fast keep me coming back. The staff is so friendly and remembered my name after only my second stay. Such a great value. Enjoy!. August 6, 2013
Rated 3.0 out of 5.0 by Great Service at front desk - Not holding water in whirlpool tub or sinks Great customer service, printing maps and honoring requests. Suite room price for whirlpool that didn't hold water and had to keep faucet on to enjoy tub and plug drain with wash cloth. The sink in the room didn't hold water either. Washing baseball uniforms in sink for 3 day tournament. Would love to see a laundry room put in as tournaments end late and start early so can't use the laundry services offered. Had to drive 3 miles to a laundrymat and wait 1-1/2 hours with limited hours as well. August 5, 2013
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