Rated 4.3 out of 5 by 81
Rated 4.0 out of 5.0 by babsy123 nice but....
While the food at breakfast was excellent - tasty & many choices - I didn't feel the place was as clean as it could have been.
Staff seemed a bit standoffish .
January 29, 2013
Rated 5.0 out of 5.0 by Jeffers221 Greatly Surprised!
It's been a year since we last stayed at this hotel. The last stay was somewhat disappointing, but since then the hotel has been completely renovated and it is beautiful, clean, and very comfortable. Staff is fantastic and the breakfast was scrumptious. This is a must place to stay.
January 17, 2013
Rated 4.0 out of 5.0 by lilylou 12 days
My husband and I stayed for 12 days during a family medical emergency in Brandon. The facility was very clean and we noticed constant upkeep and cleaning throughout our stay. In particular, the breakfast area was very clean and food items were replenished in a timely manner as needed. Located in a great area with ease of access to the highway system and large regional shopping within 1/2 mile. Highly recommend this facililty.
January 17, 2013
Rated 5.0 out of 5.0 by tony2899 Welcoming nice people
This is my second time staying at this site and we will stay there again in the future. The staff are all very helpful, room is clean and well kept and very quit. Thank you.
January 15, 2013
Rated 5.0 out of 5.0 by malts Chairs in breakfast area
The new chairs in the breakfast area that are more like lounge chairs are very heavy and difficult to move in addition to taking up a lot of space in the area. Would prefer to see all table chairs which would make it easier to move around when the room is crowded.
December 15, 2012
Rated 4.0 out of 5.0 by JenW General Comment
Nice hotel. Clean & Quiet. As a priority club member I'm usually offered water, etc. at check -in. Nothing was offered. I actually had to ask them to swipe my club card.
December 14, 2012
Rated 5.0 out of 5.0 by oznob good overnight stop
Very comfortable stay and friendly helpful staff. We especially enjoyed sitting on the terrace overlooking the lake.There was also a good choice of eating establishments nearby.
December 10, 2012
Rated 5.0 out of 5.0 by trish56 Room was great
Everything was as expected. No surprises. Great breakfast and all employees very nice and friendly. Cookies that were out on Friday evening were a very nice touch and i would add them daily.
December 9, 2012
Rated 2.0 out of 5.0 by DKHiltzMD Breakfast issue
I opened a container of milk at the breakfast; sour with clumps! The date was fine=11/27; this was the morning of 11/22. The staff just got another for me-from the same fridge! Obviously someone left containers out! That is all I and the entire family can remember from Holiday Inn Express! Probably all anyone will remember from that trip! 3 rooms and three days-that's all we will remember.
DK Hiltz MD
December 3, 2012
Rated 2.0 out of 5.0 by FLTraveler Staff
I was missing a few things from my room upon check-in. When I went to the front desk to ask about them, I was told it would be taken care of,,,,which it wasn't.
I asked to speak with the mgr the next morning, and left one of four messages for the mgr to call me. That didn't happen until yesterday, ( 11-13-12), a week after I left.
What upset me the most was the lack of room upgrade. The hotel was at 70% occupancy at checkin and I was told that there weren't any rooms better than what I received. As I knew would happen, at 2am that night, I;m having to go into hallway to tell people to be quiet as these guests were coming in for the night. The upgraded rooms are at the end of the hallway, ( vs smack in the middle).
As one can see from my travel profile, I travel ALOT, and NEVER write reviews.....except this time. Seems like this facility couldn't really care less about the customer, just filling the rooms. This starts at the top -- as noticed by my 'week-later' phone returned call with 'lost-number' as the excuse.
November 14, 2012
Rated 4.0 out of 5.0 by Sully59 Native New Jersey Cityan
I had a very Good experience here. Review had stated that it had been renovated recently and I found the facility to be perfect for a short stopover, place to go for spring training vacation, etc. Staff were very nice.
November 10, 2012
Rated 5.0 out of 5.0 by UncleTom I Would Stay There Again
We stayed there three times in the course of buying our home. It is a comfortable, friendly atmosphere. Anything you could want is located along SR 60 in Brandon, within a few minutes drive. The breakfast menu is nice and the food is always hot and well supplied. The Manager's Reception was a nice respite from a busy day.
October 6, 2012
Rated 3.0 out of 5.0 by beachdoc Average Room
Paid to upgrade to Jaccuzi Suite but tub did not work. Customer service did not compensate me.
October 6, 2012