Rated 3.5 out of 5 by 67
Rated 5.0 out of 5.0 by Sparky57 Wedding Bliss
This was my first time at this Holiday Inn and I must say I was very pleasantly surprised - the staff was very helpful and friendly - always a smile on their faces and a kind word - breakfast was delicious could not ask for anything more. I did not eat in the dining area just brought to the room but variety was amazing, and the apples at the front desk was a nice touch. We were there on November 8th for my daughters wedding at the Woodwinds - definitely will visit again. Thank You Much for a great experience
November 13, 2013
Rated 5.0 out of 5.0 by Mollyoxs Clean and comfortable room
would definitely stay again - Clean and fresh room, staff very friendly, Suggest adding healthier food choices to breakfast - such as oatmeals with raisins and walnuts on side, whole wheat bread to toast, and plain yogurt.
November 12, 2013
Rated 2.0 out of 5.0 by LJS1945 Not up to IHG standards
I haven't been in hotel like this in years. From the outside it looks great and the staff is wonderful. But the major problem was the poor initial construction. It is probably wood frame construction, which in itself is not bad, but the details fail it. There is no sound abatement between the rooms or the floors. You can hear everything going on around you. The through the wall HVAC unit cycled ever two minutes (not normal). At 3:00 AM I finally had to get up and turn it off. Even the carpet was in need of being replaced.
This property needs major upgrades to reach today's standards.
November 11, 2013
Rated 3.0 out of 5.0 by BEDD Noisey Rooms
Spent three nights over a long weekend taking care of family business. Way too noisey!! Finally on the third night called the front desk and complained which helped, but there isn't much they can do about thin walls and people talking loudly or turning up the TV full blast without consideration for other guests. Overall, an unpleasant stay and I think we'll look for another hotel in the future.
November 7, 2013
Rated 5.0 out of 5.0 by Patti35 One of Holiday Inn Express' best hotels!
I stay at this hotel frequently and am always pleased with the service and experience. The staff are all friendly and ready to assist you at anytime, but a special mention to Brianna, who is always most helpful to me. She is an integral part of making a stay at this hotel pleasurable.
The rooms are always clean and pleasant; nice variety of breakfast choices. All in all a recommended place to stay when visiting Branford, CT.
November 3, 2013
Rated 5.0 out of 5.0 by SamBC63 Best stay in a while
The front desk gal was awesome... Pointed me to the sunset
October 27, 2013
Rated 4.0 out of 5.0 by redsox20042007ws need to designate rooms for smokers
You need rooms for smokers, especially with New England winters. I know how they are. I lived in Connecticut or Rhode Island for 33 years. People should not be expected to have to go outside to smoke, in the middle of winter here. Breakfast is good, but don't make pancakes ahead of time, and let sit under the warmer, they get hard. Guests should be able to make pancakes when they want them. Also, don't eat at the 9 restaurant across the street. Service is horrible, they charge for soda refills. You get seated, then basically ignored. No one asked how my food was, if I needed anything else. Waited 10 minutes for my check after eating. Very convienent location, 10 minutes east of New Haven.
October 18, 2013
Rated 3.0 out of 5.0 by manch001 Ok if you're in the area
Hotel ok if staying in area. Rooms could use an updating-stained carpet was common.
October 16, 2013