Rated 3.8 out of 5 by 129
Rated 5.0 out of 5.0 by Rosie's Girl Personalized Service
Mr. Rutherford who is the property manager and the staff at the Branford HIE were exceptional hosts. They provided for our every need and treated us like special guests. They were swamped with two weddings and a family reunion while providing training at the front desk. Every one was attentive to our needs including the trainee! Mr. Rutherford's philosophy of customer satisfaction was evident throughout our stay even when he was not at the front desk. I cannot thank you enough for making our family reunion weekend even more memorable.
August 19, 2014
Rated 4.0 out of 5.0 by Lolit05 Air Conditioning not working
Arrived at approximately 7:00 pm and did not have air-conditioning until after 10 pm. Had to transfer rooms because the air-conditioning repair man was unsuccessful in fixing the problem.
The fitness center only had one equipment working - the treadmill. Need to clean the fitness center - equipment were "greasy".
August 18, 2014
Rated 5.0 out of 5.0 by megris Relaxing stay
Location was convenient to the Thimble Island boat tour, and nearby family. Pool was relaxing., bed comfortable, and breakfast tasty.
August 18, 2014
Rated 5.0 out of 5.0 by Lori B Great stay
Comfortable, room, bed, pillows. Lots of room to move around. Great Pool area. Great breakfast. Very nice place. Very nice stay,
August 17, 2014
Rated 5.0 out of 5.0 by steve461 Great bed. Quiet location
Great hotel, would stay there again. Very quiet and good lacation.
August 15, 2014
Rated 3.0 out of 5.0 by 22Betsy Good service great breakfast
Breakfast staff was more than willing. Hotel really needs an upgrade to make it comparable to other Holiday Inn Express than I've stayed in. Location is good.
August 12, 2014
Rated 4.0 out of 5.0 by PHLRick Best of the Branford-Guilford alternatives
Good points: Recently refurbished room, comfortable bed, fairly quiet, clean, staff was friendly.
Weak points: We went down the street to a diner for breakfast, because the breakfast room is far too small for the number of guests wanting to use it (and the breakfast isn't that good). The bathroom sink drain was very slow, and the toilet was loose on its mountings (we have stayed here many times, and fixture problems are a fixture).
Comment: Many hotels have deflectors so that the AC/heating unit doesn't just make the curtains billow into the room. This hotel should get some.
August 12, 2014
Rated 5.0 out of 5.0 by RH2000 Great rooms and very friendly staff.
The first thing I noticed was the well maintained landscaping, which included a water fountain. I was greeted immediately upon arrival. She was very welcoming, friendly, and knowledgable of the area. She made great recommendations on local restaurant choices. The room was very large. It made the comfortable king sized bed look small. The bathroom was large with plenty of counter space. The breakfast area is spacious with ample seating. I would definitely choose the Holiday Inn Express in Branford, CT again.
August 11, 2014