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Rated 3.8 out of 5 by 125 reviewers.
Rated 4.0 out of 5.0 by Another excellent breakfast The lady in charge of the breakfast is always so friendly and keeps everything well-stocked. Breakfast items were warm when they needed to be. The pancake machine, "pancakes in one minute," is a brilliant addition to the breakfast offerings. We'll keep coming back for the breakfast. August 2, 2014
Rated 5.0 out of 5.0 by Slept Incredibly Great place to stay. Slept and relaxed like a baby. Friendly staff July 31, 2014
Rated 2.0 out of 5.0 by Second time the confirmation number was not valid so had to pay more I have stayed here twice for weddings and booked months in advance with the wedding discount rate. Upon confirming a week before, both times they did not have my reservation or my confirmation number. When asking how could the confirmation number be lost, they had no response other to say they had rooms available at the normal rate. The hotel is fine but this annoyed me. July 30, 2014
Rated 5.0 out of 5.0 by Nice room Attended a wedding nearby. Comfortable bedding, pretty good breakfast July 30, 2014
Rated 5.0 out of 5.0 by Comfortable stay with great service We were in town for a wedding. The location was ideal. The staff was friendly and helpful. I would definitely recommend this motel. July 29, 2014
Rated 2.0 out of 5.0 by Bad Experience I love the IHG family of hotels but Branford - New Haven was not up the to the standard. Front desk were very rude. They were short on towels every day since there were 4 of us in the room. They were out couple of items in the breakfast every single day. They charged IHG members for bottle water when no other hotel ever charged us. July 27, 2014
Rated 5.0 out of 5.0 by Breakfast is awesome! We love the breakfast lady! She is incredibly positive and friendly and keeps everything stocked and in order. She is one of the reasons we come back each summer. Thank you! July 26, 2014
Rated 5.0 out of 5.0 by Nice place, nice people, good location My family and I were in town for a medical conference and we thought the hotel was clean, comfortable, and located conveniently to many food places and stores! The staff was very friendly and we will recommend this location to our friends in the area! July 24, 2014
Rated 1.0 out of 5.0 by Purgatory - for those wanting a nice hotel See my comments before. Just a horrible time, from rude staff, dirty facilitates, un-operational facilities, to unacceptable phone calls from the front desk at 2am in the morning. I will never come here again, and will probably never stay at another Holiday Inn Express. July 15, 2014
Rated 5.0 out of 5.0 by Very clean and well maintained. Staff very helpful. Nice accommodations and excellent breakfast spread. July 15, 2014
Rated 3.0 out of 5.0 by First night great, Second night... Not Stayed there on Monday and had a great stay. Came back through Thursday and it was not good. First room the AC kept cutting off and on. The service lady says it was overheating. Had to call again to get room change. The next room smelled like an ashtray. Not happy when two rooms are bad. July 14, 2014
Rated 4.0 out of 5.0 by Eggs Because I don't eat not real eggs....I always eat some hard boiled eggs. There were no hard boiled eggs to be found. July 13, 2014
Rated 5.0 out of 5.0 by Nice hotel - good for wedding prep/stay My bridesmaids and I got ready in the handicap access hotel room (the room they gave my sister) for my wedding. It was a huge room so 6 bridesmaids, a bride and a mother of the bride, the hairdresser and her assistant, plus some comers and goers were able to comfortably fit there. The bathroom light didn't work and they said it could not be fixed, as it was not the bulb(?!) so they brought up a full length mirror we could put by the window which was helpful. Breakfast was decent. Hotel was a little pricey but it's Branford, CT. My husband and I stayed in suite 201 which was beautiful! July 10, 2014
Rated 5.0 out of 5.0 by Courteous and considerate staff We visit this hotel often and are always pleased with the reception of the staff to our needs and the comfortable accommodations. I would highly recommend this hotel to anyone visiting this area. July 9, 2014
Rated 4.0 out of 5.0 by I thought breakfast was at 6:30 I've stayed here numerous times, and this is the first time I really experienced a problem. Unfortunately, there were a few issues: 1.) The pillow cases on the bed stated that the pillows were either firm, or soft. They were all the same (soft.) I didn't tell them when I figured that out, but I guess I should have. 2.) Air conditioner never brought the temp down in the room, and it leaked water. Mentioned when I checked out, and they refunded part of my stay - Thanks! 3.) If breakfast starts at 6:30, please have it ready by then. Each day, the lady never had the pancakes ready until after 7. It seemed like she wouldn't set it up (or even get it to "warm up") until a number of people asked for them. Other than that, the other choices were fine. Ohhhh,.. did you folks change to smaller coffee cups? They seemed smaller than last time, Everyone on the property was nice and friendly, and that's always nice about this place, and one of the main reasons I stay at this location. July 7, 2014
Rated 5.0 out of 5.0 by Great food and a clean ciear pool A great experience from beginning to end. A bit of traffic the last couple of miles before reaching the Inn. Once arriving the room, bed, bath and breakfast were all great. Price was also very fair. Steve from MA. July 7, 2014
Rated 5.0 out of 5.0 by Great place to stay Everyone was friendly. The beds were very comfortable and the Breakfast was great. Will definitely use Holiday Inn Express in the future. June 26, 2014
Rated 5.0 out of 5.0 by Great Staff The staff were very helpful and made us feel at home. They were responsive to any concerns. June 24, 2014
Rated 4.0 out of 5.0 by Beautiful facility!! Staff was super friendly, from the front desk to the maintenance man!!(never had a maintenance staff member ask about my stay!!) Sleep was awesome and I love to pillow variety!! June 21, 2014
Rated 4.0 out of 5.0 by Night supervisor, Omar Having been gone all day and returning @ 9:15 PM exhausted, opened our room to find it untouched since our departure @ 8:15 AM. After calling Front Desk, Omar appeared shortly, apologized and in a few minutes with 2 staff and changed both beds and left clean bathroom towels. I advised that this inconvenience and delay in our bedtime should entitle us to "no charge" for our 5th night stay. The invoice left under our door overnight, did not reflect our request but the following morning, finding Omar and discussing the unacceptable invoice, Omar promptly and with complete courtesy produced a revised and acceptable invoice. Obviously, Omar is a competent and valuable employee and we very much appreciated his kind attention to our request. June 18, 2014
Rated 5.0 out of 5.0 by Branford oasis Recent travel to this area had been somewhat of an anxiety producing event...enter HIExpress- There is a reason the price is higher than other hotels in the area...it's much nicer. Clean, efficient, friendly, and the breakfast was actually pretty good. All around good value...Walls are thin and noise travels, but other than that, I recommend this hotel when you visit and be sure to tour the Thimble Islands.... June 18, 2014
Rated 4.0 out of 5.0 by Comfortable but sparse amenities This HI Express in Branford lacked amenities that are standard in most of the HI Expresses I have stayed in. This more resembled a Candlewood in the lobby area. A poorly stocked pantry with one microwave oven in the pantry and not in the room. The computer and business center was a joke. It wouldn't print and when the guy at front desk tried to fix the connection he dumped all my data as he unplugged it before asking me to save. The breakfast lacked cinnamon rolls twice in the 2 weeks I was there at 6:30 and coffee once. It seemed that she was in no hurry ever, and she couldn't, or wouldn't, speak English. My curtains were missing a hook and wouldn't stay shut and I left a note for the housekeeper to that effect and to leave me an extra coffee over the weekend which never happened. Overall, I'd say the Management of the Holiday Inn Express-Branford, CT was run as a budget motel instead of a quality hotel that are IHG Brands. I wasn't impressed that much, but then again, I live in hotels nearly every day. June 17, 2014
Rated 4.0 out of 5.0 by Clean Hotel Pros: Clean Room Easy I-95 Access Friendly Staff New Restaurant/Bar right across the street Cons: Breakfast wasn't what is was supposed to be: Pancake machine was not working No hard boiled eggs No fruit available Made toast-And when it was done-The toaster shot the bread so far in the air that the toast landed on the floor. When i went to collect my promotional gas card at check-out, they didn't have any-Said they would mail it. I will wait & see. This was my second time where, The first breakfast was much better. Maybe they are cutting back??? June 12, 2014
Rated 5.0 out of 5.0 by Great place to say I would recommend this hotel to anyone. It was clean, comfortable, good location. June 5, 2014
Rated 1.0 out of 5.0 by Business travel. Very poor value. The building was of poor construction. Will not stay here again. June 4, 2014
Rated 4.0 out of 5.0 by IHG always reliable Small confusion regarding type of room but otherwise excellent accommodations and service.Breakfast was very good and the attendant was like a mother feeding her children. June 4, 2014
Rated 5.0 out of 5.0 by Out of the storm Stayed at this facility before and it was a port in the storm. Rather than drive home to Stamford at 5:00 p.m. knowing that we'd be facing traffic and a rain-lighting-thunder storm, we opted to try for a room at this Holiday Inn. Before the storm hit, we were able to go for a swim, sit in the spa and then head up for an evening of TV viewing. The storm did hit, and we were glad to be off the road. This is a hotel that is easily accessible from I-95 and local restaurants are nearby. Staff is wonderful, friendly and efficient. We will stop here again. June 4, 2014
Rated 5.0 out of 5.0 by Friendly staff, good location We had a king room with a Jacuzzi for a 3 night stay. Our children loved the jacuzzi. Room was large and comfortable. Walls are pretty thin so you'll want the fan running all the time to drown out neighbor and hall noise if you want to get any solid sleep. Unfortunately there were kids' basketball teams staying two nights and baseball teams staying the next night so there were 20 10-12 year olds rough-housing in the smallish pool at any given time until 11pm when the pool closed so we were never able to get near the pool, which was disappointment to our own young children. It also made the breakfast and common areas very hectic. The players also liked to dribble their basketball in the room above us -- not sure why the parents didn't stop them from doing that. Hopefully you won't have the same bad luck when you stay there. I didn't mark down the hotel for this as it wasn't anything the hotel could have avoided. May 30, 2014
Rated 4.0 out of 5.0 GREAT HOTEL- Walls too thin This hotel is fabulously put together. The staff was very friendly. I love the convenience of the indoor pool, gym and eating area. My kids ages 15 months and 12 years old truly enjoyed themselves. We also enjoyed the restaurant across the street GW Carson's. My complaints are we were placed on a loud floor. The people next to me were very loud, banging and yelling out profanity and racist words. Made me very uncomfortable I was not able to sleep. Also the front desk gave me the wrong wifi code so I was not able to access the wifi and too tired to even bothering to call front desk. May 28, 2014
Rated 5.0 out of 5.0 by Business Trip to the East Coast Overall, I had a great stay at this IHG Property. There are great restaurants close by, and an excellent pizza place right next store. Bed was very comfortable, and the hotel was quiet. It was a bit expensive the first night, but I figured that was due to the Yale Graduation. May 26, 2014
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