Rated 3.9 out of 5 by 137
Rated 5.0 out of 5.0 by Rosie's Girl Personalized Service
Mr. Rutherford who is the property manager and the staff at the Branford HIE were exceptional hosts. They provided for our every need and treated us like special guests. They were swamped with two weddings and a family reunion while providing training at the front desk. Every one was attentive to our needs including the trainee! Mr. Rutherford's philosophy of customer satisfaction was evident throughout our stay even when he was not at the front desk. I cannot thank you enough for making our family reunion weekend even more memorable.
August 19, 2014
Rated 4.0 out of 5.0 by Lolit05 Air Conditioning not working
Arrived at approximately 7:00 pm and did not have air-conditioning until after 10 pm. Had to transfer rooms because the air-conditioning repair man was unsuccessful in fixing the problem.
The fitness center only had one equipment working - the treadmill. Need to clean the fitness center - equipment were "greasy".
August 18, 2014
Rated 5.0 out of 5.0 by megris Relaxing stay
Location was convenient to the Thimble Island boat tour, and nearby family. Pool was relaxing., bed comfortable, and breakfast tasty.
August 18, 2014
Rated 5.0 out of 5.0 by Lori B Great stay
Comfortable, room, bed, pillows. Lots of room to move around. Great Pool area. Great breakfast. Very nice place. Very nice stay,
August 17, 2014
Rated 5.0 out of 5.0 by steve461 Great bed. Quiet location
Great hotel, would stay there again. Very quiet and good lacation.
August 15, 2014
Rated 3.0 out of 5.0 by 22Betsy Good service great breakfast
Breakfast staff was more than willing. Hotel really needs an upgrade to make it comparable to other Holiday Inn Express than I've stayed in. Location is good.
August 12, 2014
Rated 4.0 out of 5.0 by PHLRick Best of the Branford-Guilford alternatives
Good points: Recently refurbished room, comfortable bed, fairly quiet, clean, staff was friendly.
Weak points: We went down the street to a diner for breakfast, because the breakfast room is far too small for the number of guests wanting to use it (and the breakfast isn't that good). The bathroom sink drain was very slow, and the toilet was loose on its mountings (we have stayed here many times, and fixture problems are a fixture).
Comment: Many hotels have deflectors so that the AC/heating unit doesn't just make the curtains billow into the room. This hotel should get some.
August 12, 2014
Rated 5.0 out of 5.0 by RH2000 Great rooms and very friendly staff.
The first thing I noticed was the well maintained landscaping, which included a water fountain. I was greeted immediately upon arrival. She was very welcoming, friendly, and knowledgable of the area. She made great recommendations on local restaurant choices. The room was very large. It made the comfortable king sized bed look small. The bathroom was large with plenty of counter space. The breakfast area is spacious with ample seating. I would definitely choose the Holiday Inn Express in Branford, CT again.
August 11, 2014
Rated 3.0 out of 5.0 by Tess52 Old and tired
We spent one night on a cross country trip. This hotel was the only disappointing Holiday Inn Express so far. Although the staff was friendly, the carpet was old and stained, and the chair in the room was old and tired as well. We never could connect to the Internet, so I certainly wouldn't recommend it for business travelers. If we were to have spent any longer than one night, I probably would've switched hotels.
August 10, 2014
Rated 5.0 out of 5.0 by Valerie7845 Very relaxing and great atmosphere.
My family enjoyed the hotel and amenities It was clean and bright, staff was very nice, friendly, and helpful. The lady that worked in the breakfast area was always smiling, warm and friendly. The jacuzzi and pool area was great.
August 9, 2014
Rated 5.0 out of 5.0 by Jlo1002 NIce Hotel
Pleasant staff. Clean and well maintained. Easy to get to.
August 8, 2014
Rated 5.0 out of 5.0 by TimA603 Best in Area
For a solid, reliable place to stay west of New Haven, the Branford Holiday Inn Express is where you want to go. Clean, secure, friendly staff and all the basics for a pleasant stay - wi-fi, pool, easy on and off to I-95 and Route 1 - are available. Don''t expect a memorable view or manicured grounds, but this is a wonderful property.
August 3, 2014
Rated 4.0 out of 5.0 by Set the Controls Another excellent breakfast
The lady in charge of the breakfast is always so friendly and keeps everything well-stocked. Breakfast items were warm when they needed to be. The pancake machine, "pancakes in one minute," is a brilliant addition to the breakfast offerings. We'll keep coming back for the breakfast.
August 2, 2014
Rated 5.0 out of 5.0 by dram17 Slept Incredibly
Great place to stay. Slept and relaxed like a baby. Friendly staff
July 31, 2014
Rated 2.0 out of 5.0 by annoyed with reservations Second time the confirmation number was not valid so had to pay more
I have stayed here twice for weddings and booked months in advance with the wedding discount rate. Upon confirming a week before, both times they did not have my reservation or my confirmation number. When asking how could the confirmation number be lost, they had no response other to say they had rooms available at the normal rate. The hotel is fine but this annoyed me.
July 30, 2014
Rated 5.0 out of 5.0 by Robin100 Nice room
Attended a wedding nearby. Comfortable bedding, pretty good breakfast
July 30, 2014
Rated 5.0 out of 5.0 by leadtpt Comfortable stay with great service
We were in town for a wedding. The location was ideal.
The staff was friendly and helpful. I would definitely recommend this motel.
July 29, 2014
Rated 2.0 out of 5.0 by Dad from Houston Bad Experience
I love the IHG family of hotels but Branford - New Haven was not up the to the standard. Front desk were very rude. They were short on towels every day since there were 4 of us in the room. They were out couple of items in the breakfast every single day. They charged IHG members for bottle water when no other hotel ever charged us.
July 27, 2014
Rated 5.0 out of 5.0 by RachelNB Breakfast is awesome!
We love the breakfast lady! She is incredibly positive and friendly and keeps everything stocked and in order. She is one of the reasons we come back each summer. Thank you!
July 26, 2014
Rated 5.0 out of 5.0 by Tutster7 Nice place, nice people, good location
My family and I were in town for a medical conference and we thought the hotel was clean, comfortable, and located conveniently to many food places and stores! The staff was very friendly and we will recommend this location to our friends in the area!
July 24, 2014
Rated 1.0 out of 5.0 by Boze77 Purgatory - for those wanting a nice hotel
See my comments before. Just a horrible time, from rude staff, dirty facilitates, un-operational facilities, to unacceptable phone calls from the front desk at 2am in the morning. I will never come here again, and will probably never stay at another Holiday Inn Express.
July 15, 2014
Rated 5.0 out of 5.0 by San Francisco Joe. Very clean and well maintained.
Staff very helpful. Nice accommodations and excellent breakfast spread.
July 15, 2014
Rated 3.0 out of 5.0 by Jsa2413 First night great, Second night... Not
Stayed there on Monday and had a great stay. Came back through Thursday and it was not good. First room the AC kept cutting off and on. The service lady says it was overheating. Had to call again to get room change. The next room smelled like an ashtray. Not happy when two rooms are bad.
July 14, 2014
Rated 4.0 out of 5.0 by Ralph 27 Eggs
Because I don't eat not real eggs....I always eat some hard boiled eggs. There were no hard boiled eggs to be found.
July 13, 2014
Rated 5.0 out of 5.0 by junebride Nice hotel - good for wedding prep/stay
My bridesmaids and I got ready in the handicap access hotel room (the room they gave my sister) for my wedding. It was a huge room so 6 bridesmaids, a bride and a mother of the bride, the hairdresser and her assistant, plus some comers and goers were able to comfortably fit there. The bathroom light didn't work and they said it could not be fixed, as it was not the bulb(?!) so they brought up a full length mirror we could put by the window which was helpful. Breakfast was decent. Hotel was a little pricey but it's Branford, CT. My husband and I stayed in suite 201 which was beautiful!
July 10, 2014
Rated 5.0 out of 5.0 by Patti35 Courteous and considerate staff
We visit this hotel often and are always pleased with the reception of the staff to our needs and the comfortable accommodations. I would highly recommend this hotel to anyone visiting this area.
July 9, 2014
Rated 4.0 out of 5.0 by mynickname123 I thought breakfast was at 6:30
I've stayed here numerous times, and this is the first time I really experienced a problem. Unfortunately, there were a few issues:
1.) The pillow cases on the bed stated that the pillows were either firm, or soft. They were all the same (soft.) I didn't tell them when I figured that out, but I guess I should have.
2.) Air conditioner never brought the temp down in the room, and it leaked water. Mentioned when I checked out, and they refunded part of my stay - Thanks!
3.) If breakfast starts at 6:30, please have it ready by then. Each day, the lady never had the pancakes ready until after 7. It seemed like she wouldn't set it up (or even get it to "warm up") until a number of people asked for them. Other than that, the other choices were fine.
Ohhhh,.. did you folks change to smaller coffee cups? They seemed smaller than last time,
Everyone on the property was nice and friendly, and that's always nice about this place, and one of the main reasons I stay at this location.
July 7, 2014
Rated 5.0 out of 5.0 by .Steve MA. Great food and a clean ciear pool
A great experience from beginning to end. A bit of traffic the last couple of miles before reaching the Inn. Once arriving the room, bed, bath and breakfast were all great. Price was also very fair.
Steve from MA.
July 7, 2014
Rated 5.0 out of 5.0 by Will401 Great place to stay
Everyone was friendly. The beds were very comfortable and the Breakfast was great. Will definitely use Holiday Inn Express in the future.
June 26, 2014
Rated 5.0 out of 5.0 by Donna363 Great Staff
The staff were very helpful and made us feel at home. They were responsive to any concerns.
June 24, 2014