Rated 3.8 out of 5 by 128
Rated 5.0 out of 5.0 by Rich_D Friendly staff, good location
We had a king room with a Jacuzzi for a 3 night stay. Our children loved the jacuzzi. Room was large and comfortable. Walls are pretty thin so you'll want the fan running all the time to drown out neighbor and hall noise if you want to get any solid sleep.
Unfortunately there were kids' basketball teams staying two nights and baseball teams staying the next night so there were 20 10-12 year olds rough-housing in the smallish pool at any given time until 11pm when the pool closed so we were never able to get near the pool, which was disappointment to our own young children. It also made the breakfast and common areas very hectic. The players also liked to dribble their basketball in the room above us -- not sure why the parents didn't stop them from doing that. Hopefully you won't have the same bad luck when you stay there.
I didn't mark down the hotel for this as it wasn't anything the hotel could have avoided.
May 30, 2014
Rated 4.0 out of 5.0 GREAT HOTEL- Walls too thin
This hotel is fabulously put together. The staff was very friendly. I love the convenience of the indoor pool, gym and eating area. My kids ages 15 months and 12 years old truly enjoyed themselves. We also enjoyed the restaurant across the street GW Carson's. My complaints are we were placed on a loud floor. The people next to me were very loud, banging and yelling out profanity and racist words. Made me very uncomfortable I was not able to sleep. Also the front desk gave me the wrong wifi code so I was not able to access the wifi and too tired to even bothering to call front desk.
May 28, 2014
Rated 5.0 out of 5.0 by cincikid Business Trip to the East Coast
Overall, I had a great stay at this IHG Property. There are great restaurants close by, and an excellent pizza place right next store. Bed was very comfortable, and the hotel was quiet. It was a bit expensive the first night, but I figured that was due to the Yale Graduation.
May 26, 2014
Rated 4.0 out of 5.0 by Ralph 27 Room towels
This hotel needs to buy some new towels.....My towels were worn on the ends and a hole in one of them.
May 23, 2014
Rated 4.0 out of 5.0 by Jam47 Great location
HIE in Branford is in a very convenient location. Easy access to I 95, and just a short hop to I 91 if you are heading to Hartford area as well. Nearby is Hammonasset State Park, and many other southern Connecticut attractions are within a short drive. The staff was very friendly here. My major complaint would be the lighting in the bathroom - very dim, which is not great for applying makeup and shaving! Aside from a day and a half of WiFi glitches, which we seem to run into in many hotels, we would say this is a good place to stay. By the way, the treadmill in the fitness center faces AWAY from the TV! Small isuse, but seems not well thought out.
May 16, 2014
Rated 3.0 out of 5.0 by Globetrotter66 Bad stay
The location is very poor, not much entertainment around and everything closes early. The micro, fridge and coffee maker had no power and there was no receptacle close by. The toilet was running all night and by mention all this the next morning at check out it was barley noticed. I dont think i will ever go back to this location
May 13, 2014
Rated 1.0 out of 5.0 by john and mary not such a great stay
the room temperature was not adjustable - to warm
breakfast was cold, tasteless and there wasn't any butter, yogurt or other offerings that were suppose to be available.
not a great stay
April 30, 2014
Rated 3.0 out of 5.0 by fplw wonderful experience
I loved the customer service it made my stay feel just as comfortable as home.
April 28, 2014
Rated 5.0 out of 5.0 by Rocks Bed was great
The bed and especially the pillows made me sleep like a newborn. I was impressed with the entire facility and happily surprised by the breakfast variety . I would recommend this hotel to anyone who is traveling or attending an event in the area.
April 9, 2014
Rated 4.0 out of 5.0 by Riggs01 Stains on sheets
Stains on bed sheets. I have stayed here many times and this is the first time this has ocurred. Hotel is starting to look tired and probably needs a remodel
February 14, 2014
Rated 2.0 out of 5.0 by Douglas P. Holiday Inn Express Overall Experience
Overall satisfactory. Excellent customer service. Comfortable room. Very disappointed with the pool and hot tub. The temperature of both was way too low. I would recommend economizing in other areas rather than the pool and hot tub. The pool is a big draw at least for me. I felt as though I paid extra for a hotel pool. Therefore I expect to be able to enjoy it. (I don't mind paying extra for a warm pool and HOT tub.)
February 12, 2014
Rated 5.0 out of 5.0 by 777Visitor Recommend
This is a nice hotel. Staff is excellent, and the rooms are quite comfortable. Access to the highway is convenient. I highly recommned this hotel.
February 12, 2014
Rated 5.0 out of 5.0 by Betsy C Great place!
We were here for my son's wedding. the entire staff was so accommodating and helpful. there was nothing they wouldn't do! (including finding us a cork screw!) Our stay just made one more memory to a wonderful weekend.
January 25, 2014
Rated 4.0 out of 5.0 by Grant23 Recommended
Have stayed here twice. Great having breakfast included, room size is very nice. Would definitely recommend Holiday Inn Express hotels.
January 18, 2014
Rated 5.0 out of 5.0 by Bob O Superb!!!
My wife and I chose this location after comparing it to all similar accomodations in the area, to host the wedding party and guests for our daughter's wedding. The staff excelled from the initial tour months ago, through our final room checkout (we reserved over 50 rooms and suites). All areas - rooms, suites, pool, meeting rooms, breakfast area and common areas - were surrounded with pleasant, knowledgeable, polite (to us while still considering the other guests) representatives of this hotel and the entire chain. From the maintanance man to the maidstaff to the complimentary breakfast - all exceeded our expectations.
Our group was comprised of guests of all ages - bride, groom and complete bridal party; children, handicapped, elderly, caterers, videographers, photographers, make-up professionals and beauticians, all there for two nights, PLUS a filled hotel.
My understanding is there were NO COMPLAINTS or un-met requests in the hotel from anyone - wedding guests or others in residence the entire stay.
Truly an event-of-a-lifetime.
Thanks for the memories, Branford Holiday Inn Express!
January 5, 2014
Rated 5.0 out of 5.0 by StefD Great experience with this location HI Express
We truly did appreciate the overall experience we had. Thank you for everything. Our guests staying the night of our wedding commented on how great everything was as well.
January 1, 2014
Rated 4.0 out of 5.0 by SuzanneQ Best hotel in town
I'm from this area and this is my 'go to' when back home visiting family. Nothing fancy, but good-sized rooms, clean and modernized, and a generous breakfast buffet. All for a decent price.
December 30, 2013
Rated 4.0 out of 5.0 by TimA603 Best in Class
The Holiday Inn Express in Branford is the best choice for visitors to the Shoreline who seek a modern, functional place to stay. There are, for some reason, quite a few motels in the area - some part of national chains, some local - but the Holiday Inn Express is definitely a cut above when it comes to cleanliness, amenities, service and security. The rooms are spacious, include small refrigerators and offer wireless Internet. The daily breakfast is adequate and 24-hour coffee and cookies is a nice touch. Don't expect a Sound view or luxurious grounds, but the Post Rd. location is convenient (and surprisingly quiet!). This is a well-run, nicely set-up hotel that offers a better choice for visitors to the Shoreline.
December 30, 2013
Rated 4.0 out of 5.0 by Jack123hunting Courtesy Breakfast
The staff working the breafast area is outstanding
December 30, 2013
Rated 4.0 out of 5.0 by Coach Rah Love this place and will return..but I'm just sayin'...
We always have a great stay here. Couple of issues, though. Upon walking in the first thing I saw was a ginormous stain on the suitcase bench upholstery, which was a turn off. Secondly, as far as check-in and billing, one hand doesn't seem to know what the other is doing. The concierge mixed us up with another guest, and when he rang our room about it and we straightened it out, he proceeded to re-book us without the discount. (I pointed this out and then he complied). Then our room keys became de-activated (due to the initial mix up and re-booking, I suppose.) Subsequently, we were charged for the second night without the discount which again we had to go rectify. In the end somehow, we were charged two dollars above the discounted price on our confirmation....but we weren't going to quibble about that. I think some retraining is in order here...that or a revamp of the billing system.
December 29, 2013
Rated 4.0 out of 5.0 by bridesmaid2013 Great experience!
I stayed here because of a wedding in the area and because there was a snow storm the same day! The staff was great and helpful and the room was very nice as well. I loved the whole beach/ocean theme throughout the hotel. I had a great time and would stay here again!
December 18, 2013
Rated 3.0 out of 5.0 by Eastside38 Two rooms - two plus problems
First room we occupied was "upgraded" - i.e. nice bath area, king bed, BUT no heat (and it was in the 20s outside!). A/C remained on even when on heat setting. After one night changed rooms. Second room both sink and bath tub did not drain and the heat went to 80 even when set to 70. Had to turn unit off in order to sleep - then put it on at 6 AM to warm up the room. Unfortunately this hotel is the only hotel in this particular area.
December 16, 2013
Rated 5.0 out of 5.0 by cbatt great stay!
Clean! Friendly staff, nice pool, yummy breakfast.
December 7, 2013
Rated 5.0 out of 5.0 by Sparky57 Wedding Bliss
This was my first time at this Holiday Inn and I must say I was very pleasantly surprised - the staff was very helpful and friendly - always a smile on their faces and a kind word - breakfast was delicious could not ask for anything more. I did not eat in the dining area just brought to the room but variety was amazing, and the apples at the front desk was a nice touch. We were there on November 8th for my daughters wedding at the Woodwinds - definitely will visit again. Thank You Much for a great experience
November 13, 2013
Rated 5.0 out of 5.0 by Mollyoxs Clean and comfortable room
would definitely stay again - Clean and fresh room, staff very friendly, Suggest adding healthier food choices to breakfast - such as oatmeals with raisins and walnuts on side, whole wheat bread to toast, and plain yogurt.
November 12, 2013
Rated 2.0 out of 5.0 by LJS1945 Not up to IHG standards
I haven't been in hotel like this in years. From the outside it looks great and the staff is wonderful. But the major problem was the poor initial construction. It is probably wood frame construction, which in itself is not bad, but the details fail it. There is no sound abatement between the rooms or the floors. You can hear everything going on around you. The through the wall HVAC unit cycled ever two minutes (not normal). At 3:00 AM I finally had to get up and turn it off. Even the carpet was in need of being replaced.
This property needs major upgrades to reach today's standards.
November 11, 2013
Rated 3.0 out of 5.0 by BEDD Noisey Rooms
Spent three nights over a long weekend taking care of family business. Way too noisey!! Finally on the third night called the front desk and complained which helped, but there isn't much they can do about thin walls and people talking loudly or turning up the TV full blast without consideration for other guests. Overall, an unpleasant stay and I think we'll look for another hotel in the future.
November 7, 2013
Rated 5.0 out of 5.0 by Patti35 One of Holiday Inn Express' best hotels!
I stay at this hotel frequently and am always pleased with the service and experience. The staff are all friendly and ready to assist you at anytime, but a special mention to Brianna, who is always most helpful to me. She is an integral part of making a stay at this hotel pleasurable.
The rooms are always clean and pleasant; nice variety of breakfast choices. All in all a recommended place to stay when visiting Branford, CT.
November 3, 2013
Rated 5.0 out of 5.0 by SamBC63 Best stay in a while
The front desk gal was awesome... Pointed me to the sunset
October 27, 2013
Rated 4.0 out of 5.0 by redsox20042007ws need to designate rooms for smokers
You need rooms for smokers, especially with New England winters. I know how they are. I lived in Connecticut or Rhode Island for 33 years. People should not be expected to have to go outside to smoke, in the middle of winter here. Breakfast is good, but don't make pancakes ahead of time, and let sit under the warmer, they get hard. Guests should be able to make pancakes when they want them. Also, don't eat at the 9 restaurant across the street. Service is horrible, they charge for soda refills. You get seated, then basically ignored. No one asked how my food was, if I needed anything else. Waited 10 minutes for my check after eating. Very convienent location, 10 minutes east of New Haven.
October 18, 2013