Rated 4.1 out of 5 by 256
Rated 4.0 out of 5.0 by Jovinrose Our room (207) I believe
When we arrived around 9PM, we realized the air conditioner was not working properly, The sink in the bathroom was very very slow to go down. We put in a call, maintenance man came up to check things out. We quickly realized the ac was going on and off. Called front desk and was told we had to see if another room was available. In five minutes or less, we were transfered to the first floor, where I wanted to be. The ac in that room was wonderful. We have stayed here a few years in a row and we will continue to do so again next year. By the way, we loved the lady in the breakfast room. Extremely friendly and very cordial. Overall, good experience
July 27, 2015
Rated 4.0 out of 5.0 by d*ella Decent choice for Branford but needs improvements
This hotel is in a nice location. The grounds and building look nice. However, after staying here for about 8 years (annual vacation) it's obvious that the interior, especially the rooms, are showing wear and tear and are in need of updating. We stayed for 9 nights but not consecutively so were in 3 different rooms. Furniture and carpet - look worn. Beds could be better. Most hotels have updated their mattresses and bedding considerably. Some AC units work better than others. Food service staff here is excellent - friendly and accommodating. Maintenance staff is excellent. We had a leaky faucet and it was attended to immediately. However, we discovered an error in one of our reservations and were told we had no room reserved for Saturday night and the hotel was booked. The front desk person said I made the mistake, and I know I did not, and was not apologetic or accommodating at all. She did not offer any suggestions (another hotel to call etc…) By chance we were able to get it resolved when the manager arrived 2 hours later but I felt that the staff was more concerned about their 3 different wedding party guests than me and my family. The walls are pretty thin so if you’re staying on a busy weekend you better bring ear plugs. You can hear people in next room talking and snoring and people in the hallway. There was loud music playing at 2 a.m. down the hall. Smoking area outside is located directly outside front entry and needs to be moved off to the side of building so non-smokers do not have to walk through cloud of smoke constantly. Spa was not working most of time we were there. Pool looked a bit green. Washer was ok but dryer barely worked and very loud. Do not get room located near laundry area or room above dumpster (outside).
July 26, 2015
Rated 5.0 out of 5.0 by ShawnH1121 Great Hotel, Friendly Staff
Great place to stay very friendly staff, clean and safe. I would only recommend a better quality breakfast, they have a lot of options but quality was a little low. besides that this was a great stay and i would go back again and again.
July 19, 2015