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Rated 4.2 out of 5 by 281 reviewers.
Rated 5.0 out of 5.0 by Clean rooms. Courteous Attempt to stay at Holiday Inn Express when we travel if available. This HI Express met our criteria for comfortable stress free stay. We were there during busy time of year but the service was very good. I would rate this HI Express at the top in comparing to other HI Express. Will certainly recommend. I liked that was located on road not on the busy Highway 76. It provided faster access to other areas for entertainment and food. December 16, 2014
Rated 5.0 out of 5.0 by Awesome service and great room amenities! The room had a comfortable bed and amenities. The staff in this hotel are awesome. They go above and beyond to make sure you are comfortable. They are also the most friendly staff ever. We will definitely stay at the Holiday Inn Express in Branson again! December 15, 2014
Rated 4.0 out of 5.0 by Good breakfast but did not sleep very well. The room needed a good cleaning. The room and bathroom cleanliness were not up to Holiday Inn standards. The staff was friendly and the breakfast staff did a good job keeping the breakfast area clean and food re-filled. December 14, 2014
Rated 3.0 out of 5.0 by Quick visit Our visit was to relax and a quick get away... the bed was not a comfortable as we would have hoped. The room was outdated and the furniture was old and worn/outdated. Chocolate leather-like chairs would be a great addition to update the room. Fluffy down(down-like) comforters would be excellent. We want a little something special to make our visit special. The swan towel on the bed was a very special touch! December 10, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Had a nice weekend in Branson and was very happy with my stay here. December 8, 2014
Rated 4.0 out of 5.0 by Nice place to sleep We stay here often. We love Branson and this hotel is in a great location. Our kids love to stay here because of the indoor pool. The desk clerk wasn't very friendly, but the ladies in the breakfast area were wonderful. December 8, 2014
Rated 5.0 out of 5.0 by Confortable bed and pillows Since we changed our place to stay over 3 years ago we have been more than satisfied and look forward to staying at this location again next year. I have always received the best expected service and plan to use this chain on all other trips during 2015. We have always been treated as special customers at this site. December 7, 2014
Rated 1.0 out of 5.0 by Poor, Inadequate staff it starts with the front desk and ends with the front desk. i will not go into detail, but when the front desk staff and the management of the property does not do or handle the reservations correctly on thier end, it makes for a Poor and Deplorable stay. the front desk staff (Bridget not to name names) litterally smirked when she basically pulled 1 of our rooms out from underneath us...she seemed to enjoy it. i think she needs to find another profession, for customer service she doesnt know what that is. Management staff was apologetic to the point it sounded as though they were patronizing...enough said! this property is located in the Ozarks and has plenty of business year round, so i feel that thier staff knows this and can afford to be unprofessional to thier clients. the room for breakfast is just that, a room, they need a larger room or facilitate breakfast differently. get with your foodservice provider for ideas! i will be switching to the other guys after the current promotion, for the current promotion we are in has definately hurt them, for i have had nothing but poor experiences with the IHG properties the past few months...not all of them but more than normal. i travel everyweek and stay with them everyweek, so i know what i have experienced is out of the norm. December 4, 2014
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