Rated 4.2 out of 5 by 162
Rated 4.0 out of 5.0 by Bendix Good Location
Although this appears to be an older Holiday Inn, the room was clean and over-sized. The a/c kept the room cooled but we had to turn it to 60 degrees and leave it there. The room was well equipped with microwave, coffee pot, fridge and hair dryer. The beds were not the quality beds we usually see at the HIE hotels; however, they weren't the worst beds we have stayed in before either. The pillows were very comfortable and the room was clean. The staff was very friendly and helpful. Good location.
June 22, 2016
Rated 1.0 out of 5.0 by TravelingTexKK Worst IHG yet
Tried to call three times, no answer. Upon getting at hotel, I realized it has both interior and exterior accessible rooms. Like a converted motel for half of the hotel.
Arrived to check in and was not greeted as a member, provided with hotel details nor given directions to my room. Was literally never even looked at by Jason. Then got into my HOT room and realized wasn't even provided with Internet password. Called and no answer 2 times. On third time had to get clerk to repeat the info three times because he was difficult to understand.
Room was HOT and never really got cold. Was right next to squeak slamming hallway door so needless to say, not much sleep was had. Bathroom had apparent water damag and was less than clean.
Went to counter to complain and lady was rude and abrupt letting me know they couldn't help me. She also refused me water but offered for me to buy one. As a Platinum member, I am always offered water no charge. Most IHG hotels offer some sort of water and snack in the evening but this hotel wouldn't even give me water.
I couldn't have felt more uncomfortable and unwelcome. Worst service ever!!! Cannot even believe IHG allows this type of rundown hotel and service.
June 18, 2016
Rated 4.0 out of 5.0 by Roy98 Good Night Experience
Obviously an older hotel, but in good condition with very friendly helpful staff
June 11, 2016
Rated 5.0 out of 5.0 by djb72502 Accomodating staff. Clean room.
I had to change reservations from HI in Sealy, Tx to Brenham, Tx at the last minute. Per internet the cost was higher in Brenham. After explaining the situation to the manager, she matched the price. Very good service, very accommodating.
June 7, 2016
Rated 5.0 out of 5.0 by Jimmy 29 Awesome
The front desk with very professional.
The room was nice and clean. I really enjoy the location of the hotel. I definitely would stay there again.
June 1, 2016
Rated 1.0 out of 5.0 by Char 81 Dont stay at Holiday Inn Brenham
Where do i start. We went into our room at it had not been update in years. The bath tub was poorly caulked, the plug for the tub was broken, and the ac was not working. After telling the employees how hot it was they told me to close the curtain and it would help? Ya thanks for talking down to me as a guest and in a field where i am a great deal more educated. Then my wife takes our daughter to the pool that has bugs everywhere in the water! We only stay at holiday inn and we are always happy but this was by far a miserable experience and for the rate charged is very disappointing and i know that someone is not representing ihg for what i expect of them as a customer.
May 31, 2016
Rated 5.0 out of 5.0 by leiahs_64 A wonderful night's sleep!
Holiday Inn Express is always our first choice when traveling and the Brenham, Texas location did not disappoint. From check-in to check-out, it was first rate. One of the reasons we choose Holiday Inn Express is the fact you'll always have a great night's sleep on one of their marvelous mattresses and variety of pillow. I prefer a firmer pillow while my husband likes the softer kind. Because they offer both types, we know we're going to sleep great and wake up refreshed and ready to take on the day. The only suggestion I would offer is to have the a/c units running when the guest gets to their room. Ours was not and it took quite a while for the temperature to reach a comfortable level. Fortunately we were able to go to dinner while it cooled down.
May 18, 2016
Rated 5.0 out of 5.0 by Jimmy 29 Pleasant stay
The front desk was very professional.
The room was nice and clean. The breakfast was awesome. I really enjoyed my stay. :-)
May 8, 2016