Rated 3.4 out of 5 by 37
Rated 3.0 out of 5.0 by autiger69 sub-par hotel
I chose this hotel because of location and the fact it was a newer building. It was not one of my better experiences with HIE. The staff were on the phone and I had to wait to be checked in. This hotel only puts one single coffee serving in the room. I had to ask at the desk for additional packs. When I was in the bathroom I found an old washrag on the shower rod, and when the room was cleaned they took the bottle of conditioner back out of the shower and placed it on the vanity so it looked like everything was restocked. I didn't have any problems with the facilities itself; the mattress slept well and the heat worked with no problems. It's the simple creature comforts that were sorely lacking at this facility. I choose to stay with the IHG family, and this was a disappointment. If I have to work in the area again I won't stay here.
November 27, 2013
Rated 5.0 out of 5.0 Great Stay
When travelling to meetings in the Nashville area I always try to stay in Brentwood. This hotel can be counted on for clean rooms and excellent staff. Rooms are quiet and comfortable. Would definitely recommend this hotel to others for a nice relaxing stay.
November 18, 2013
Rated 5.0 out of 5.0 by NancySue48 Great place for our family!
We had just 24 hours to spend with my son from out of state who was staying there on business. The accommodations for 3 adults and 3 kids using a queen suite, and a double queen room were ideal! The staff did a wonderful job in locating our rooms next to my son's room. We found the rooms very comfortable, and felt more "home-like" than a hotel. The hallways were very clean, and we also enjoyed the hot tub. Thank you very much.
November 13, 2013
Rated 4.0 out of 5.0 by Thefreeman Comfortable, clean, and great service
Linda was a great help in setting up the stay for me and our whole cross country team.
November 6, 2013
Rated 5.0 out of 5.0 by Larson65 Repeat customers like the king suite.
The quality of the bed is the main reason I liked the room.
It was firm but well padded. The pillows supported my head when I doubled them up.
The shower was nice and the room was spacious.
The TV was pretty big and it was a flatscreen. Free Wifi was nice too, but it didn't work very well.
Quiet rooms are a plus.
October 19, 2013
Rated 2.0 out of 5.0 by June59 dirty sheets and shower
When we walked into our room, one bed had hair all over the sheets. We called down and they changed the bed that evening. I later noticed that there was a bar of soap in the shower from a previous guest...so, not so sure that the shower or bathroom had been cleaned. Some of the towels were kind of ratty on the edges. Compared to other Holiday Inn Expresses I stayed in, this one was not-so-good.
October 16, 2013
Rated 4.0 out of 5.0 by Meanderingminds Normal Holiday inn express
Good service overall but the happiest morning breakfast lady ever. Her happiness radiates. I enjoy all my stays here.
October 9, 2013
Rated 3.0 out of 5.0 by RBDK Train Keeps Rolling All Night Long
Comfy bed. Lower surfaces were clean. Color scheme and amenities were very nice. Large cobweb hanging from the corner in the room. At check-in the agent was curteous but had on a shirt that was inappropriate for work. It had the message "#1 I am always right. #2 If you have a problem with that see rule #1" The only reason I can't reccommend this property is because this hotel is right next to a very active train track and the trains kept rolling all night long and into the morning. If you are a light sleeper, this is not the place for you. Food selections were very nice and the staffperson waiting on us in that area was pleasant.
October 9, 2013