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Rated 3.7 out of 5 by 96 reviewers.
Rated 4.0 out of 5.0 by Acceptable Room was ok. Central too location, but out of mainstream traffic. September 22, 2014
Rated 5.0 out of 5.0 by You staff was exceptional! I almost always stay at Holiday Inns. For over 30 years with my business and now with business and travel for fun, you are still my choice. You staff was great. We enjoyed everyone of them that we had an encounter with. Blessings! September 15, 2014
Rated 2.0 out of 5.0 by Bigsky2369 When I went to breakfast both days most of the items were empty and it was still early, about 8am. I complained that my a/c wasn't working and nothing was done about it. The next morning at breakfast I hear alot of people complaining that it was either too hot or two cold in the rooms. This hotel just went through a renovation. I was not offered either a snack or points on my check in. I'm starting to see this at alot of locations, the quality is starting to slip. September 10, 2014
Rated 1.0 out of 5.0 by horrible pull out couch The condition of the suite was poor. The sleeping conditions on the pull out and the cot were horrible. Then chance that I stay at a Hol Inn express in the future- slim September 8, 2014
Rated 5.0 out of 5.0 by Excellent Stay The size of the king suite was unbelievable! It had a large living area, huge bathroom (for a hotel), and large sleeping space. The furniture and fixtures had all been recently updated and there were two flat screen televisions in the room. The shower was a walk-in and had two shower heads that could be utilized. Everything was clean, the staff was very friendly, and the halls were quiet. There is a Super Target and several restaurants within easy walking distance of the hotel. September 3, 2014
Rated 5.0 out of 5.0 by 2 day business stay Pros: Great courteous staff and good location. Room was clean. Cons: Bathroom shower/tub was not in very good condition. Soap tray had been caulked to shower enclosure and was about to fall. August 25, 2014
Rated 5.0 out of 5.0 by Great Service!! We had several rooms blocked at this location for our family for our son's wedding. Sheldon the sales manager was wonderful to work with us on providing a meeting room for the rehearsal dinner and my special requests for rooms for the grandparents. Great service by all the staff. And no additional charge for the meeting room! August 13, 2014
Rated 5.0 out of 5.0 by Business Trip Hotel and room were clean as always with Holiday Inn Express. I would stay again on my next trip to the area. August 11, 2014
Rated 4.0 out of 5.0 by Overall Very Good Experience I was happy with my overall experience at this hotel. The staff was great, the room very clean and comfortable, and I liked having access to so much in walking distance. I would recommend this hotel for others to stay in. August 11, 2014
Rated 5.0 out of 5.0 by great mattress, clean room very pleased overall with my stay. breakfast was good and with plenty of variety. August 7, 2014
Rated 3.0 out of 5.0 by You can trust Holiday Inn Not the best HI I have stayed at - Not as nice, clean as others but for a germ a phob it was still good in comparison to other brands. I did not know there was train track right behind the building. Check in was slow but the staff were supper nice. No pool for the kids either, wish I knew that before I checked in. August 4, 2014
Rated 3.0 out of 5.0 by Typical Holiday Inn Express Just another Holiday Inn Express - Front Desk Attendant wearing too many hats to efficiently execute streamlined check in July 31, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean room. This hotel is a nice place to stay near Nashville if you are looking for a clean room and a comfortable bed without the downtown hotel prices. It's conveniently located near I-65 and it's close enough to downtown Nashville that you can be there within a 15-20 minute commute. July 29, 2014
Rated 4.0 out of 5.0 by Clean room. Room was clean but the air conditioner didn't work very well. Not all rooms had a fridge. Hotel was full during my stay. Both entrances always had people standing outside of them smoking (so you had to walk through clouds of smoke). Hotel was going through a remodeling. July 29, 2014
Rated 5.0 out of 5.0 by Great stay! Nice location...clean and comfortable rooms with fluffy beds, pillows, and linens! We were there for a conference and truly enjoyed our stay! Even with some renovations being done during our stay we didn't hear any noise whatsoever... July 25, 2014
Rated 5.0 out of 5.0 by Nice hotel Hotel common areas and rooms were clean and comfortable. Internet was slow and dropped service occasionally. Overall, we had a very nice stay and would stay here again. July 24, 2014
Rated 2.0 out of 5.0 by Very noisey At check in. was not informed of all the construction/remodeling going on at the hotel. Lots of loud noise very early in the morning and throughout the day. Not recognized as a platinum member. July 23, 2014
Rated 2.0 out of 5.0 by Rude Staff The property was nice and the location was great. However, I did not like the fact that they have rude employees. I checked in after a long day of working and had a very rude front desk lady check me in. She did not seem like she wanted to be there, or work at all for that matter. She was very rude and had a sour attitude throughout my check in. The first thing that I noticed is that she was sitting down in front of her own, personal computer, at the desk. She did not rise to greet me but remained focused in her personal business. Very irritable and put me in a horrible mood just by her demeanor. If you do not have happy people working, it just puts the guest in an unhappy mood. I was very displeased. I tried to be nice and respectful, however, she was rude and her attitude was so bad that I almost walked out right then. Not professional at all. I travel a lot and I like to be greeted by a nice person, not a rude, irritated girl. It was hard to understand her, due to her accent, and when I asked her to repeat herself, she got mad off and said it back very rudely. I will not ever stay at this location again, and will advise my friends to do the same. Also, she was not wearing any sort of identification and looked like she had been in her pajamas since the night before. She was still wearing them. I am no expert, but I am sure that gray sweat pants and a t-shirt do not qualify as a professional Holiday Inn uniform. I hope that this problem will be dealt with, as I was not the only one who seemed to notice. I also heard a few other people that checked in after me, that also had a bad experience with this particular front desk staff. July 22, 2014
Rated 5.0 out of 5.0 by Good Breakfest The breakfast bar always had a nice selection. It was clean and kept well stocked. The attendant on duty was very helpful. July 17, 2014
Rated 4.0 out of 5.0 by Great breakfast bar staff!! Nice accommodations. The breakfast bar staff person was the best that I have ever seen at doing her job. The motel was conveniently located for my needs. The facilities were clean and the room was in a better condition than many HI Express locations. The front staff person was overwhelmed at check-in even though there were only two guests checking in at that time. A new front desk clerk was texting on his phone when I approached the desk the next day and needed assistance --- this was slightly annoying. July 13, 2014
Rated 2.0 out of 5.0 by Mattress very hard and uncomfortable The mattress was very hard. The extra chair in the room was even harder. There was no refrigerator in the room or microwave nor could either be moved in. I have diabetic meds and they should have been in cooler area. After unpacking etc., when I called about these items, I was told that I would have to change rooms. My question is, if available in other rooms, why was I checked into this unfurnished room? Front desk people just did not care to give a customer the better of two rooms without the customer being put out completely. A better room was available for the same price, but it was not offered at registration. This is why I stay at other chains on the majority of my trips, which have totaled 50 nights in motel rooms already this year. July 10, 2014
Rated 2.0 out of 5.0 by bad services this is perhaps the worse holiday inn express I have every stayed in, the front desk wasn't helpful, one person walk walking around at front desk without shoes, no concerns about customers needs, overall very bad services, I'm a priority club member and they didn't even care and the booklet stand is in rear of hotel July 8, 2014
Rated 5.0 out of 5.0 by Great Value for staying close to downtown Nashville Very quiet rooms. staff friendly and helpful. Breakfast was hot and well stocked. July 7, 2014
Rated 5.0 out of 5.0 by Wonderful Place I was in town for my cousin wedding and I must say that this place is great. Even though it was a sold out night on our first night there was not any loud noise or problems. The Staff was wonderful, Dan the houseman was GREAT!!!!! He assisted with directions and always had a smile on! July 3, 2014
Rated 5.0 out of 5.0 by Great stop for travel We've been staying here now for the past 3 or 4 years and we are pleased more a more each time. Keep up the great service! July 3, 2014
Rated 5.0 out of 5.0 by Great stay for the money! We had a room with two queen beds and a pull-out sofa - perfect for a family of five! June 28, 2014
Rated 5.0 out of 5.0 by hotel Sleep quality. There was a lot of noise where we stayed and a lot of people using the laundry late at night. Opening and closing doors and no conceren for others sleeping. A lot of talking where people were talking around the laundry room area. I personally think there should be a cut off where the laundry room should not be able to be used past 9 p.m. June 25, 2014
Rated 5.0 out of 5.0 by Just What I Needed! Easy to make reservations. Friendly staff. Clean nice room and bath room. Good breakfast. Easy check out. Would stay again! June 25, 2014
Rated 5.0 out of 5.0 by Relaxing Whirlpool Besides comfortable beds and pillows this HIE has a relaxing whirlpool (clean and inviting)! June 24, 2014
Rated 5.0 out of 5.0 by Great Place This is probably the best Holiday Inn Express I've ever stayed at! The staff was very efficient in moving me to a more accessible suite and showed great kindness to my wife in the process. June 10, 2014
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