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Rated 3.7 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Great Place This is probably the best Holiday Inn Express I've ever stayed at! The staff was very efficient in moving me to a more accessible suite and showed great kindness to my wife in the process. June 10, 2014
Rated 4.0 out of 5.0 by Very comfortable room and good breakfast! The room was attractive and comfortable. The service was good and breakfast offered everything we like. The only drawback was outside noise from traffic and trains. June 6, 2014
Rated 1.0 out of 5.0 by Front Desk incompetence sent a complete stranger with an activated key to my room at 3:00 am. Front Desk incompetence sent a complete stranger with an activated key to my room at 3:00 am. Luckly the hinge lock was on and the man did not gain access to my room. Then again @ 5:00 am, another person with a key tried to access my room, again stopped by the hinge lock. When I called the front desk to notify them of the two security breaches and what the consequences might have been had the two gentleman gained access to the room, they weren't very concerned. They only chalked it up to computer error and maintained that it was not their fault. The first visitor was a guest whe arrived late and was given a key to a room that the computer did not show as occupied. He went down to the front desk, notified them that the room was occupied and was given another room. The second visitor was from housekeeping checking on empty rooms - apparently the computer still not correct. Instead of staying two nights as previously planned, we stayed only one and won't be back. June 2, 2014
Rated 2.0 out of 5.0 by Not what I expect out of HIE First let's start off with room 210. If you going to stay at this hotel do not allow them to place you in this room. The room shares a wall with the lobby/breakfast room. The floor in those rooms are tile and anytime someone moves a chair along the floor it is super loud. So loud it'll wake you up out of a dead sleep loud. People start eating around 6:30am...just FYI. The hotel has a set of train tracks that run along side of it, so that's another noise. The bed was very uncomfortable in this room compared to other HIE's that I have stayed in. The bathroom was extremely small. So small that you couldn't open the door if someone were on the toilet. I've stayed in approximately 12 different HIE's over the past 2 years traveling between NJ and Nashville and I wouldn't stay in this one again. Rates were a little lower than the ones closer to Nashville but not worth the savings. And the carpets made my feet black... Time for a cleaning. Other rooms there may be nicer, but 210 was horrible. May 20, 2014
Rated 5.0 out of 5.0 by Setting the standard for all other Holiday Inns The property is very inviting and attractive. They offer all of the amenities that you would expect in a Holiday Inn. But there is one thing that really sets them apart. Nashville has many events, which means all of the motels book up very quickly. As a businessman, I need to count on a stable room rate. Every time I book a room with them, they always make an effort to get me the best possible rate, even though they can book their rooms at an inflated rate even though there might be one event or several taking place at the time. I only stay at this property when in Nashville. April 29, 2014
Rated 4.0 out of 5.0 by Comfortable bed, great space in room. The only downfall was a fan above our room (4th) floor kept kicking in during the night. It was noisy. it was not the window unit. Great friendly staff at the breakfast area. Maintenance people where very friendly. April 15, 2014
Rated 2.0 out of 5.0 by Staff Upon our arrival, we were greeted by your front desk young woman, who was on the phone (personal call) and she was wearing a Pink Floyd t-shirt, not a Holiday Express shirt. We left to get some dinner and when we returned the young woman and the maintenance gentleman were sitting in the breakfast area eating their Chinese food. I understand the employees have to eat but why isn't there somewhere for them to sit? Why isn't someone covering the front desk while she is eating? That evening I needed a blanket for my daughter, who was going to sleep on the pull out couch. I phoned the front desk, when I realized there weren't any in the room, and was told she would bring one up to me, if "I gave her a little time". Needless to say, I NEVER received the blanket for my daughter. We pulled some off of our bed for her. We were looking forward to breakfast that morning, knowing that we had a long drive. We went to sit at one of the tables only to find a cordless phone, which said front desk, and a half smoked cigarette next to it. I returned the phone to the desk and threw the cigarette away. Our stay was disappointing this time. We have stayed at Holiday Inns but this one does not compare to the others we have stayed in. April 13, 2014
Rated 2.0 out of 5.0 by It's good and bad all at the same time The room was clean, but the hallway was trashy for three days and never vacuumed. The breakfast was hot and good, but it lacked any fruit whatsoever. The room was quiet until the trains frequently disrupted sleep during the night. Bed was soft (very!) but no microwave. Parking was definitely a problem and insufficient sized lots. Not up to Holiday Inn standards -- needs better management. April 12, 2014
Rated 4.0 out of 5.0 by Met All Expectations Provided an excellent stop on our visit with our Granddaughter at Limbscomb college. April 10, 2014
Rated 5.0 out of 5.0 by Military treated with Gusto Retired Military treated very well; breakfast selection was superb. Good location for nearby walking restaurants! Will visit again April 8, 2014
Rated 3.0 out of 5.0 by Room was great Night clerk needs to stay awake, especially just before breakfast service. This hotel needs to get mini fridges & microwaves in all the rooms. Breakfast service young lady was awesome. The rest of the staff, with the exception of that night clerk that was asleep at LEAST 3 times I saw him, were very friendly. April 7, 2014
Rated 1.0 out of 5.0 by VERY DISAPPOINTED We chose a Holiday Inn Express assuming we would have a comfortable clean room for our overnight stay while traveling. We were very disappointed. The facility is in desperate need of updating and cleaning. Our room was literally filthy leaving us afraid to touch anything. We had to ask/wait for linens and towels, when we opened the couch sleeper there was a dirty kleenex, the corners of the rooms were 1 in. deep in dirt/dust etc. We would strongly suggest that you choose another spot to stay. April 6, 2014
Rated 5.0 out of 5.0 by Perfect!! This hotel was minutes from Nashville and the perfect place to sleep/rest after a fun-filled day in Nashville and then George Strait in concert that night! March 30, 2014
Rated 5.0 out of 5.0 by Entire experience Everything was wonderful from the rates to the room to the beds to the breakfasts to the hospitality to the free shuttle to the airport. March 28, 2014
Rated 3.0 out of 5.0 by Quick Stay Ok hotel. Needs updated. Carpet showing wear. Desk wobbly. Large lump in wall by bathroom. Bad caulk job in shower. TV in the seating area picture is messed up. The picture is only about 2/3 size of the screen. The channel listing in the room (pizza ad?) is nowhere close to correct. Outlets on the bedside lamp did not work. Alarm was set upon check-in and went off before the alarm we had set. Not a bad hotel, but several small things added up to a lack of attention to detail. March 27, 2014
Rated 5.0 out of 5.0 by Great Expeience! I booked Holiday Inn Express in Brentwood during a particularly busy weekend in Nashville. The experience was terrific! I was able to access downtown Nashville easily and quickly. My traveling buddy did not feel like going downtown and opted to stay at the hotel. There were many quality restaurants and shopping venues within walking distance of the hotel. Since we had one vehicle, the situation was perfect for him. The rooms were clean, well appointed and quiet. The breakfast was quite extensive although there was a lack of fresh fruit---a minor point when considering the choices available. I will definitely stay here again in future visits to Nashville. March 27, 2014
Rated 4.0 out of 5.0 by no Priority Club recognition As a Platinum Elite Priority Club member I am accustomed to recognition with at least a snack and bottled water at check-in. Here there was only a mumbled "Thank you" with not even a smile or eye contact. Service at the front desk was disappointing with staff more interested in the computer behind the privacy wall than greeting customers as we arrived. The renovated lobby was lovely and bright. Difficult to sleep in with house keeping at the door early. Close to family so I have stayed here before and will stay again, hope service has improved before my next trip. March 22, 2014
Rated 3.0 out of 5.0 by This is an ok Holiday Inn Express Brentwood North is right next to a rail road track, so at night be prepared to hear the trains. Our room was not super, the remote for the TV didn't work well (worn out) and bathtub stopper was broken off, the shower curtin was torn on both ends and the soad holder in the shower was bearly hanging on. Breakfast was ok, I have had better and I have had worse. If you are visiting the Nashville area I would not recommend this hotel. If you are visiting anything of Nashville this might be an ok location. March 19, 2014
Rated 5.0 out of 5.0 by comfortable, close to attractions, friendly staff Location 10 minutes from downtown, reasonably price,friendly staff. March 2, 2014
Rated 5.0 out of 5.0 by Great experience, close to Nashville Great location off I 65. Great variety of stores nearby to include Target, Panera bread, and Waffle House. Friendly staff and clean room. December 31, 2013
Rated 4.0 out of 5.0 Wonderful Breakfast We spent four nights in a lovely room and had a great breakfast every morning. The breakfast bar ladies did a great job of keeping all the food fresh and full. My only complaint would be the bed was way to hard for us. Because of this I slept very poorly. December 7, 2013
Rated 5.0 out of 5.0 by All stays the same at Holiday Inn Express My family and I have stayed at multiple Holiday Inn Express hotels in different parts of the country and they all have been fabulous. Great for a quick stay over on your way to your destination or weekend sports tournaments. Breakfast is always lite but good. Rooms are always clean. Staff has always been friendly, professional and efficient. December 5, 2013
Rated 3.0 out of 5.0 by sub-par hotel I chose this hotel because of location and the fact it was a newer building. It was not one of my better experiences with HIE. The staff were on the phone and I had to wait to be checked in. This hotel only puts one single coffee serving in the room. I had to ask at the desk for additional packs. When I was in the bathroom I found an old washrag on the shower rod, and when the room was cleaned they took the bottle of conditioner back out of the shower and placed it on the vanity so it looked like everything was restocked. I didn't have any problems with the facilities itself; the mattress slept well and the heat worked with no problems. It's the simple creature comforts that were sorely lacking at this facility. I choose to stay with the IHG family, and this was a disappointment. If I have to work in the area again I won't stay here. November 27, 2013
Rated 5.0 out of 5.0 Great Stay When travelling to meetings in the Nashville area I always try to stay in Brentwood. This hotel can be counted on for clean rooms and excellent staff. Rooms are quiet and comfortable. Would definitely recommend this hotel to others for a nice relaxing stay. November 18, 2013
Rated 5.0 out of 5.0 by Great place for our family! We had just 24 hours to spend with my son from out of state who was staying there on business. The accommodations for 3 adults and 3 kids using a queen suite, and a double queen room were ideal! The staff did a wonderful job in locating our rooms next to my son's room. We found the rooms very comfortable, and felt more "home-like" than a hotel. The hallways were very clean, and we also enjoyed the hot tub. Thank you very much. November 13, 2013
Rated 4.0 out of 5.0 by Comfortable, clean, and great service Linda was a great help in setting up the stay for me and our whole cross country team. November 6, 2013
Rated 5.0 out of 5.0 by Repeat customers like the king suite. The quality of the bed is the main reason I liked the room. It was firm but well padded. The pillows supported my head when I doubled them up. The shower was nice and the room was spacious. The TV was pretty big and it was a flatscreen. Free Wifi was nice too, but it didn't work very well. Quiet rooms are a plus. October 19, 2013
Rated 2.0 out of 5.0 by dirty sheets and shower When we walked into our room, one bed had hair all over the sheets. We called down and they changed the bed that evening. I later noticed that there was a bar of soap in the shower from a previous, not so sure that the shower or bathroom had been cleaned. Some of the towels were kind of ratty on the edges. Compared to other Holiday Inn Expresses I stayed in, this one was not-so-good. October 16, 2013
Rated 4.0 out of 5.0 by Normal Holiday inn express Good service overall but the happiest morning breakfast lady ever. Her happiness radiates. I enjoy all my stays here. October 9, 2013
Rated 3.0 out of 5.0 by Train Keeps Rolling All Night Long Comfy bed. Lower surfaces were clean. Color scheme and amenities were very nice. Large cobweb hanging from the corner in the room. At check-in the agent was curteous but had on a shirt that was inappropriate for work. It had the message "#1 I am always right. #2 If you have a problem with that see rule #1" The only reason I can't reccommend this property is because this hotel is right next to a very active train track and the trains kept rolling all night long and into the morning. If you are a light sleeper, this is not the place for you. Food selections were very nice and the staffperson waiting on us in that area was pleasant. October 9, 2013
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