Rated 4.5 out of 5 by 316
Rated 4.0 out of 5.0 by okrose Breakfast
This hotel, like most Holiday Inn properties, is an excellent place to stay. The breakfast on the other hand was a mess. Dirty tables overflowing trash and the attendants were unconcerned and seemed put-out when my wife asked for the table to be cleaned. The two ladies seemed more concerned with talking in the room behind the pancake machine than keeping the area serviced. There was no hot water in the coffee area and they again seemed put-out when we brought it to their attention. We ate around 8:30 there were around 10 people there it was not busy. Other than that the stay was typical Holliday Inn, excellent. Would be nice if they were pet friendly, we normally travel with our two schnauzers!
October 7, 2015
Rated 2.0 out of 5.0 by JillGeg room had smell
room had awful smell. I will not visit this hotel again.
October 5, 2015
Rated 4.0 out of 5.0 by NANA MARIE MANAGER AND STAFF MADE THE VISIT GREAT!!
BY THE TIME I FOUND THIS LOCATION, BEHIND HOME DEPOT IN A SHOPPING CENTER, I WAS WORN OUT..TOOK ME 30 MINS AFTR EXITING I65S AT EXIT 69.
I DO NOT HAVE GPS AND MAPQUEST JUST TOOK ME OFF THE RAMP...NO MENTION OF HOME DEPOT, ETC.
HOWEVER, THE MANAGER, ALLISON, HAPPENED TO BE OUTSIDE WHEN I PULLED UP AND SHE MADE ALL THE DIFFERENCE IN THE WORLD. I AM 70 YRS OLD AND SHE OFFERED TO CARRY MY LUGGAGE, PARK MY CAR , AND TOOK BAGS TO THE ROOM (WOULD NOT TAKE A TIP EITHER). THEN SHE GAVE ME DETAILED INSTRUCTIONS TO FIND THE HOTEL SO I COULD CALL MY HUSBAND AND SAVE HIM SOME FRUSTRATION LATER ON. I NEEDED DIRECTIONS TO GET INTO FRANKLIN, THE COURT HOUSE, AND SHE PROVIDED CLEAR INFO. I DO NOT KNOW HOW LONG THIS LOCATION CAN EXIST BUT DEFINITELY ALLISON AND HER STAFF NEED TO KEEP THEIR JOBS AT A NEW LOCATION . THEY GIVE THE LEVEL OF SERVICE HIE CAN BE PROUD OF.
October 3, 2015
Rated 4.0 out of 5.0 by jd9898 Nice hotel
This was a nice clean hotel. Much better than another one we had reservations for in the Nashville area.
October 1, 2015
Rated 5.0 out of 5.0 by dawn61014 Lovely hotel, great staff
Every member of the staff we encountered was helpful and friendly. The room and hotel were nicely decorated, modern, clean. The only negative for me was the fact that there was only one mirror in the whole room, and that was in the bathroom. This is fine for one, or even two travelers, but for the four females traveling in my group, it made for a difficult time! Overall I enjoyed my stay.
September 30, 2015
Rated 5.0 out of 5.0 by markgnky57 very clean and friendly staff
Hotel was clean , inside and out. Staff was very friendly, lobby and corridors were very nice. Sleeping room was very nice, and bathroom was clean and big.
September 30, 2015
Rated 5.0 out of 5.0 by Shawn88 Great service
Staff was excellent - they took care of our needs as we needed to make last minute changes to our travel plans.
September 29, 2015
Rated 5.0 out of 5.0 by rebwhite1 Business stay
If you use siri to give you directions to this hotel, be prepared to end up in the middle of the Publix parking lot. It is tucked away well behind all the stores. Apparently the city of Brentwood won't let them light their signage any better. I hope you find it faster than I did!
September 28, 2015