Rated 4.2 out of 5 by 48
Rated 5.0 out of 5.0 Great place!
We enjoyed our stay. Great hot breakfast and very comfortable room. To get to the hotel was little tricky but not a big deal. Next time we come back to visit family, we're planning on staying in the same hotel.
November 29, 2013
Rated 1.0 out of 5.0 by Rfredrick Over booked rooms with tiny toilets
I booked a king room only to be told there wasn't one available when I arrived. Man at the front desk was rude. Told me he had a 2 double bed room available. He asked if that would be ok. I paused to think and he snapped with "Do you want it or not?" I took the room because it was late. He then "told" me I was a Platium member and I could either had a bonus 250 points or a "snack", gee thanks. No "Thank you" for being a Platium Member. This might sound weird but the toilet in the room was tiny. Very low to the floor. With all the options in the area, you can do much better. Be prepared to play hide and seek trying to find the hotel also, it's hidden off the road.
I'm sure someone will come on here and apologize but says it was a 3rd party mistake for booking it and it was out of they control. Wether or not it's their fault for over booking rooms, it should have been handeled much differently. I left there feeling like they think they did me a favor for letting me stay at their hotel. Didn't feel like a guest at all.
November 23, 2013
Rated 5.0 out of 5.0 by TravelPro2 Staff
The staff at this Inn was the best I have encountered in my many stays at your hotels.
The Inn, itself, was immaculate and very attractive. The location led to a quiet and enjoyable stay.
I would recommend this Inn to any and all of my friends and business partners.
November 21, 2013
Rated 2.0 out of 5.0 by FatRat250 TV Broken, no-one cared
I understand when TV satellite service fails. The satellite was down for two days. What I cannot tolerate is a staff that does not care. The desk clerk said they hadn't even heard from the manager yet and it has been down for hours. They offered no solutions for any assistance
November 18, 2013
Rated 5.0 out of 5.0 by MrJB Great Value
We found the facilities to be as advertised. The staff was excellent, friendly, and helpful. Restaurants and shopping were close. The proximity to downtown Nashville was convenient. We would recommend to friends and family.
November 18, 2013
Rated 2.0 out of 5.0 by FatRat250 Two days with no TV and staff didn't seem to care
The hotel was clean when I entered in the room was clean and okay as well. When I arrived the TV was not working due to a problem with the satellite antenna on the roof. The young girl behind the desk did not seem to care at all and offered no assistance. When I asked what was being done she said they were aware of the problem but she had not reached the manager yet to tell them about it. I stayed at the hotel for two nights and it wasn't fixed. The problem was the satellite signal dropped out every 30 or 45 seconds. Essentially it made the TVs nonfunctional. There was no information given. I can handle it if the TVs do not work but the attitude that is not important to guests was not acceptable.
November 13, 2013
Rated 5.0 out of 5.0 by opsan Reasonable and Accessible
Very nice property in a very nice location .. albeit on the wrong side of the road for the fun stuff. Don't let that daunt you; this is a terrific property. Brentwood is a bit upscale, and there are some fun places on the other side of the freeway.
November 12, 2013
Rated 5.0 out of 5.0 by jedsix Great location
This was our second time staying here and we just recommended others to stay here too. They just did and loved it also!
Great clean place.
Staff is just wonderful!
November 6, 2013