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Rated 4.5 out of 5 by 258 reviewers.
Rated 5.0 out of 5.0 by 5 stars for breakfast! This was above most of the other Holiday Inn Express motels we have stayed in. The breakfast was actually good with a choice in breakfast meats. The staff was friendly and knowledgable and seemed to care that we were comfortable. May 28, 2015
Rated 5.0 out of 5.0 by Hard to Find - but once we did it was great This hotel sits behind stores in a shopping center and they need better signage to get you there. Once I called to find out where they were, the person on the phone couldn't have been nicer, got my name and made sure I was all set up the minute I walked in. The positives - the hotel is clean and comfortable. The staff was extremely nice, friendly and helpful. The room was nice with great linens, comfortable beds and clean. The negatives - the breakfast was so-so. I have stayed at other hotels that offer a complimentary breakfast and would have liked other options besides scrambled eggs that were cold and bacon that was not crisp. The fitness room was ok - but it would have been nice to have a few free weights. The only thing in the room was two treadmills, a squeaky eliptical and a bike. The pool is not heated and really couldn't be used on memorial weekend (what??). May 28, 2015
Rated 5.0 out of 5.0 by Nashville/Cool Springs Stay I was in Cool Springs for a 2 day seminar. They recommended other hotels near by. But I am an IHG member and selected the Holiday Inn Express and was pleased with the rooms and amenities offered for less than the other hotels they recommended. And it was closer to my meeting place. The staff was very friendly. I had to stay an extra day as well and they accommodated my needs w/out any problems. May 28, 2015
Rated 5.0 out of 5.0 by Great Visit Great place if you want to visit Franklin in a refreshed environment with free breakfast. My mom and Aunt didn't want to leave this hotel to stay in Nashville. May 27, 2015
Rated 4.0 out of 5.0 by Very comfortable, very safe place to stay Located in very safe location - convenient to many nice restaurants and businesses. Quiet, clean and very attentive staff. One of the better Holiday Inn Express properties. May 26, 2015
Rated 4.0 out of 5.0 by Next time listen We tried to explain to the desk staff we were staying on a rewards night for 2 nights. We made one reservation in March and then decided to arrive a day earlier so we booked a 2nd rewards night. The desk clerk said,"yeah, yeah, yeah, I got ya" They ended up charging us for the 2nd rewards night stay. After several trips to the desk they promised our bill would be corrected. 3 days later we check our bank account and the situation still had not been fixed. It finally took a call to main office of Holiday Inn to fix the situation. They were wonderful and everything was fixed in the timely matter. If the desk clerk would have just listened when we checked in we wouldn't have spent part of our vacation trying to work through this problem. May 22, 2015
Rated 5.0 out of 5.0 by Would stay again A remodeled, very up to date contemporary hotel. Was very conveniently located. I would definitely stay here again. May 22, 2015
Rated 5.0 out of 5.0 by Very enjoyable stay at this excellent hotel! We were there 4 nights and everything was great! Comfortable bed, clean room, friendly staff and wonderful breakfast. I would recommend this hotel. Also, very good location. May 14, 2015
  • 2015-06-01T10:34:05.363-05:00
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