Rated 4.5 out of 5 by 286
Rated 5.0 out of 5.0 by Cookie Chair Nice
While the person at the desk at checking took care of things, he was not very friendly. There was not enough space in the bathroom for two guests to put everything.
I was unable to get on the internet because a password was required and none was given. The person at check-in could have addressed this without my asking since virtually everyone has an electronic devise that requires the internet. The decor of the lobby and room was simple, clean and very attractive.
July 23, 2015
Rated 4.0 out of 5.0 by dailes71 Good Hotel and Great Service
I stayed a week and the staff was great they were very eager and attentive. The business center needs some upgrades but other than that a great place to stay.
July 21, 2015
Rated 5.0 out of 5.0 by aja5510 friendly staff and convenient location
The staff at this HIE in Brentwood Cool Springs is so friendly and welcoming. There are other hotels in this area, but this one has the best staff.
The location is great if you like to run or just be able to walk to restaurants, coffee, drug stores, etc... I have stayed all over Nashville and this is best place and price in the burbs.
From this hotel you can walk to 3 or 4 coffee shops, 2 drug stores, a grocery store and lots of restaurants. Also, there a lots of sidewalks that are great for runners. Those things are very important to me.
As a HEI there is no full service restaurant, but there are so many within walking distance, it didn't matter to me.
July 13, 2015
Rated 5.0 out of 5.0 by kyboyinfla Great overall experience
Hotel looked like it was brand new. Everything was crisp and clean, service was great. Would recommend this hotel highly.
July 13, 2015
Rated 5.0 out of 5.0 by reno51 Excellent experience
the facility was modern, clean and the personnel were very courteous. This is our second visit to this hotel and both had excellent experiences.
July 8, 2015
Rated 5.0 out of 5.0 by cushings59 Clean rooms and comfortable bed
I booked 3 rooms for a mini vacation with my children and grandchildren. The rooms were clean and the bed was comfortable. There was some noise above us that kept me awake. The breakfast selection was good. Overall an excellent experience.
July 8, 2015
Rated 5.0 out of 5.0 by DanMandef86 business trip to area
great place to stay. will stay there again. friendly staff and clean comfortable rooms.
July 6, 2015
Rated 5.0 out of 5.0 by cmmed7 Terrific Service
We had to leave the hotel we booked initially because there was no place to park. We contacted Holiday Inn Express, and were told they had room. When we arrived, there was not only ample parking, our keys were waiting for us. The room was very clean and comfortable. Service was outstanding. It was late at night when we arrived, so we were very grateful for the ease of check in.
The only thing lacking about the stay were the lack of breakfast options, and the servers seemed less than enthusiastic to be there. However, that is not enough to dissuade us from staying here again.
The front desk made our trip.
July 3, 2015