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Rated 4.4 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Great value near everything in Cool Springs Enjoyed the stay very much, very comfortable rooms, clean and easy access to from hotel. Staff was attentive to our needs and service was excellent. Breakfast offered various choices and eating area was very clean with good supply fresh coffee. Planning to stay at this hotel when I return to the area. November 12, 2014
Rated 4.0 out of 5.0 by Knock, knock Was woken up by popping noises coming from the walls. Sounded like the beams were settling. Both mornings the breakfast staff couldn't keep up with the amount of guest that were trying to get breakfast. A minimum of three people should have been working that weekend. Coffee was running out, not enough plates, the area where the food was laid out was full of spills on the floors and counter tops. I travel twice a month through out Tennessee and won't stay at that location again. November 11, 2014
Rated 5.0 out of 5.0 by Great service and clean rooms I was pleased to find my room clean and the bathroom couldn't have been cleaner. I applaud the ladies who take care of the rooms. My check-in and check-out was easy. My stay was "sales tax exempt" which wasn't recognized in the pre-bill, but the staff at check-out handled it with no problem. I would have liked for there to have been more insulation in the ceiling as there were some pretty heavy walkers above me, but once I got to sleep I wasn't aware of them. I will stay there for my next conference. November 10, 2014
Rated 5.0 out of 5.0 by our favorite hotel when we travel to Tennessee we always stay at a Holiday Inn Express when we travel, but this particular one in Cool Springs has become our favorite one to stay in November 10, 2014
Rated 4.0 out of 5.0 by friendly not built for Holiday Inn Express. . Some of the room layout and size were not up to stabdards. It makes a difference November 8, 2014
Rated 5.0 out of 5.0 by Excellent Great service. Good location. We enjoyed our stay and will return November 5, 2014
Rated 5.0 out of 5.0 by comfortable bed It was the best sleep that my husband and me have had a stay at a hotel November 4, 2014
Rated 5.0 out of 5.0 by Friendly Staff/Excellent facility This hotel was recently upgraded and it shows. Excellent and comfortable rooms. Staff was very friendly and helpful. While definitely use this location when returning to Nashville. November 4, 2014
Rated 5.0 out of 5.0 by Great Place One of the nicest Holiday Inns I have stayed at, I recommend this facility. November 4, 2014
Rated 5.0 out of 5.0 by Great Value This hotel far exceeded our wishes! Everything was wonderful. The rooms were extremely clean, comfy beds, the staff, super friendly and the breakfast was great with a little of something for everyone. I would definitely stay here if in the area again. Keep up the good work!! November 3, 2014
Rated 5.0 out of 5.0 by Needs better directions how to find this place You are hidden behind Ashley Furniture in a big shopping center. More permanent signs should be put up "This way to Holiday Inn" along the access road every 50 feet. Also add a simple drawing to your website (how to find us) showing Home Depot & Ashley furniture with arrows how to drive thru the parking lot to arrive at the motel. Other than having a difficult time finding your building, I had a great stay. I always choose Holiday Inn when ever I stay anywhere. This was a very clean and confortable place. I will stay here again in the future,,, now that I know how to find you. November 3, 2014
Rated 5.0 out of 5.0 by A good place to unwind I stayed at this location while in the area for a business meeting. The facility is lovely and the staff are all very pleasant. I will stay here again! October 31, 2014
Rated 5.0 out of 5.0 by Great service We really enjoyed the time spent here. Everything was perfect. The room, the colors, the atmosphere blended in and provided the perfect romantic getaway.The staff was attentive and very helpful during the check in and check out process. ** The only thing that sort of spoiled some of the quality relaxation was the people directly above our room. There was a lot of running and jumping, stomping, or something well into the wee hours of the morning. Once that was over, sleep was peace and quiet. October 30, 2014
Rated 5.0 out of 5.0 by Great overnight experience I enjoy staying at this hotel as it is extremely quite and convenient to downtown Nashville. The staff has always been attentive and polite. It is a nice place to stay when you have work to finish prior to a meeting. October 28, 2014
Rated 5.0 out of 5.0 by Leisure Stay Excellent staff - wonderful checkin and checkout. Only concern was there were no biscuits and the answer we were given was the oven was broken. Overall a wonderful stay! October 28, 2014
Rated 4.0 out of 5.0 by Good but ... Staff was great with one notable exception. The am counter guy (either working the third shift or just not a morning person), balding and not very friendly. Seemed put off that I wanted to change the channel on the two screens in the reception / breakfast areas to the news ... grudginly changed but did not allow access to the remote. One morning the coffee was not hot and I asked to pour out my cup and start with a fresh one ... seemed like he was ignoring me ... good news is that the breakfast staff took care of me (he was "helping"). Aside from that somewhat unpleasant individual, all the staff was excellent. October 28, 2014
Rated 5.0 out of 5.0 by Love this Holiday Inn Express We love this Holiday Inn Express. It is off the beaten path but extremely close to Publix and many fine restaurants. Plus, it is very close to Cool Springs Mall. The rooms are very nice. Housekeeping does a wonderful job of putting everything in order each day. All of the staff was very helpful and friendly. October 27, 2014
Rated 5.0 out of 5.0 Great Stay I always have a great stay here. The staff are so friendly and I enjoy the warm atmosphere at the hotel. October 27, 2014
Rated 5.0 out of 5.0 by Great hotel During a business trip, we stayed at the Brentwood South Cool Sprits Holiday Inn. The hotel and rooms were clean, the free breakfast had a variety of choices and the customer service was outstanding. Compared to other hotels in the area, this location has the best value. We will definitely stay here again when in Franklin, TN. October 26, 2014
Rated 4.0 out of 5.0 by Once you find it, great sleep and breakfast This HIE is behind many retail shops, and it could have had better lighting/signage. Overall, though, quiet and a good night's sleep. Things were clean, and the room had plenty of towels and such. The workout equipment wasn't the best, but it did the trick. October 23, 2014
Rated 3.0 out of 5.0 by Fine in a pinch Breakfast was not good. Lighting in parking lot bad. everything else I could live with. October 23, 2014
Rated 4.0 out of 5.0 by Able to use reward points here where visiting son in Nashville We were finally able to get to Nashville to visit son at college. The rewards points I had built up through business travel helped me do this by contacting IHG and booking this facility which is very close to the college. The grounds are nice and the interior is very up to date, clean, and inviting. The staff was very friendly and greeted us as royalty. I will definitely look to book here for my next trip to Nashville area. October 23, 2014
Rated 5.0 out of 5.0 by Great staff Hotel staff was responsive and courteous without overdoing it October 22, 2014
Rated 5.0 out of 5.0 by Great Service all the way around! I statyed here for two work weeks (8 nights) and enjoyed everyday. Clean / comfortable rooms, great front desk service, and great breakfast selection - the cinnamon rolls and coffee were the best! Thank you! October 20, 2014
Rated 5.0 out of 5.0 by Great place to stay If anyone is going to be in Nashville this is a must stay hotel. Great place and really a great value. October 17, 2014
Rated 5.0 out of 5.0 by Great Staff ~ Best breakfast Everything here was great. The Staff organized and helpful. The breakfast was delicious. Close to Nashville downtown and Franklin. October 16, 2014
Rated 5.0 out of 5.0 by Excellent location and awesome service We had a great stay at the hotel. It was in a great location, it felt safe and the hotel was very clean. The staff were courteous and attentive and very responsive. I liked the food and the availability of breakfast. It was a great start to the day. Thank you. I would recommend this hotel to anyone. October 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. All was great Comfortable bed and great service. Staff nice and friendly October 15, 2014
Rated 5.0 out of 5.0 by Great staff Great was very helpful with all our group needs. Went above and beyond to make sure we had everything we needed. The male desk Clerk had a wonderful spirit and enjoyed his job. A little rare these days October 14, 2014
Rated 5.0 out of 5.0 by Next best place to sleep besides home! Hotel management and staff could not have been more cordial and accommodating! Very clean, comfortable surrounding not only in the hotel lobby but also in the guest room itself. Love the modern décor! October 12, 2014
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