Rated 4.2 out of 5 by 108
Rated 5.0 out of 5.0 by Vi3664 Comfortable bed and good service
I enjoyed the bedding so much I plan to order the pillows from your website.
July 22, 2014
Rated 5.0 out of 5.0 by IBME Great Hotel, Friendly Staff
Clean, comfortable, and modern hotel. The staff was friendly and able to make reccommendations for restaraunts in the area that delivered. I would definitely reccommend this property for anyone staying in the Brentwood area.
July 21, 2014
Rated 4.0 out of 5.0 by jimf673 great hotel thin floors
great hotel but I would suggest asking for a third floor room.
July 20, 2014
Rated 3.0 out of 5.0 by Sweetsue Excellent front desk staff
This was a previously owned hotel by another brand. You can tell this when you drive up. The lobby and breakfast room was very nice but when entering the quest room it had a very musty smell to it like an older hotel. Would not stay here again or recommend it to others.
July 19, 2014
Rated 5.0 out of 5.0 by JayS73 Great Hotel with an AWESOME Staff
Front desk staff are very friendly and welcome you with a smile. I was impressed that they welcomed me with my name and rewards status. (Shows they care about their customers) Housekeeping staff was incrediable my room was spotless. Hotel staff are very freindly and will greet you with a hello, how are you, have a nice day at every turn. Great Job!
July 15, 2014
Rated 5.0 out of 5.0 by Judy9216 great week
I was in the area for a training program and stayed at this property. The staff was very friendly yet professional. Room was very comfortable and breakfast was just right. I would use this hotel again if I am ever in the area.
July 14, 2014
Rated 2.0 out of 5.0 by ;aljfoia Great room, but unfriendly staff.
The staff was unfriendly and threw towels at my stepdaughter, room was nice, bathroom was dirty, noise level was horrible. You can hear everything from floor to floor. Not sure I will be staying here again. The breakfast could use some work.
July 14, 2014
Rated 5.0 out of 5.0 by 20Ann Island of Comfort on the Road
Booked this property from the internet as a "reach" on a marathon run from Lafayette, LA to Cambridge, OH on business. Usually book these travel rooms on points earned but did not find my way through the Holiday Inn maze.
Found hotel very comfortable with a really good breakfast.
Quiet despite being a stone's throw from I-65 but a little hidden from the exit.
Friendly staff and a very new property. Good value.
Sunday-holiday weekend found most local restaurants closed. Found light food and atmosphere at a local pub called "Losers" however.
July 9, 2014
Rated 5.0 out of 5.0 by Forney Room Size
My wife and I both felt, while adequate, the room and bathroom were smaller than in other HIE.
June 30, 2014
Rated 5.0 out of 5.0 by rjak18 Clean and friendly
I loved this hotel, it is a fairly new hotel built last year, so everything is still very new.
We enjoyed our stay there, breakfast was great.
The only thIng was that the pool area was unkept. The area was dirty and the water had so much leaves and dead bugs in it, there were no towel in the clean towel bin.
The next day the dirty towel bin was gone and folks were dumping dirty towels in the clean towel bin.
This can be improved on with a littel effort by the hotel staff.
Overall it was a great experience.
June 26, 2014
Rated 5.0 out of 5.0 by marchnsc Amazing hotel!
I have never stayed at a holiday inn express. This one blew me away! Beautiful new rooms, very comfortable, and great staff all around. My only issue was the fitness center. It had a few treadmills and an elliptical, but no weights whatsoever. However, there was a Prairie Fitness around the corner that was absolutely amazing. This room and hotel was perfect.
June 26, 2014
Rated 5.0 out of 5.0 by Nen96 Quiet surroundings but close to everything
Close to highway, shops and dining.
Tucked behind commercial properties - worth the $$
June 18, 2014
Rated 5.0 out of 5.0 by Coloradofans Excellent Staff
We had a great experience. The staff went beyond their job description in assisting our vehicle + Uhaul trailer.
June 16, 2014
Rated 5.0 out of 5.0 by vickystrinkets Great Value
This is a great economy level hotel. The room was comfortable and clean and the staff was friendly and helpful.
June 12, 2014
Rated 2.0 out of 5.0 by Traveler KC Room Not Clean
This room was not properly cleaned. There were personal items left under an ottoman.
June 4, 2014
Rated 5.0 out of 5.0 by Mackinac Moose Nice Hotel
Clean rooms and nicely updated. Chris at the front desk was friendly and very accommodating.
May 29, 2014
Rated 4.0 out of 5.0 by KTM1 Nice Stay and Clean Room
This is my second stay at this hotel for business in the Nashville area. Good price for a room when most hotels are either booked or just too expensive during the week. The rooms are clean, stocked with plenty of towels, and customer service has been good on both occasions. The breakfast area offers a wide choice options to choose from. I would recommend this hotel.
May 25, 2014
Rated 4.0 out of 5.0 by Salessteve Nice Hotel, Front Desk Guy not so much
Very nice Holiday Inn Express, will stay here again on my next visit. My only complaint was the front desk guy. He barely acknowledged my existence, let alone thank me for being a Platinum Club member and give me my little bag of water and trail mix. I got over not getting the goodie bag, but this guy was a very poor representative of your hotel and wouldn't be working long for me. I'm not going to throw his name out in public but you can email me if you want info.
Again, nice hotel and I would recommend it. I just hope that guy isn't around next time.
May 19, 2014
Rated 5.0 out of 5.0 by BettyMc Great stay
We came in at 2:30 a.m. (Friday night/Saturday morn.) for a soccer tournament on Sat. and Sun. and there was no problem at all during our very late check-in. Our room was perfect and our stay was uneventful. Couldn't be more pleased!
May 14, 2014
Rated 4.0 out of 5.0 by k+lw Love the lobby!
Easy in and out, gave me suite particulars we needed, very quiet.
May 7, 2014
Rated 2.0 out of 5.0 by Bmo5060 Noisy room
I was put in room 118. The room was nice and it was clean however it was next to the "pantry" so at 6am I was waken by the sound of slamming cabinets and staff talking loudly. I checked out early and when I asked the front desk agent about it he said they we're aware of the problem and it's an ongoing issue. So they are aware but put me in there anyway?? Why didn't someone tell me when I checked in?? I was starting to stay at more HIE but I don't know now. Maybe because I am only a base member I get the "issue" room.
May 7, 2014
Rated 5.0 out of 5.0 by Blount65 I loved my stay here, everything was great!
After arriving everything was great from check in to check out. The rooms were very clean and very comfortable and the lighting in the room was bright and comfortable. Breakfast was also great. I loved the updated look of the rooms, lobby and breakfast area. The employees we dealt with were friendly and very helpful. Overall the experience was very enjoyable. While traveling I have stayed at quite a few IHG hotels and I can truly say, this is one of the best I have enjoyed. Would definitely return and recommend to others.
April 28, 2014
Rated 4.0 out of 5.0 by MB1571 Decent Hotel
I have stayed at many Holiday Inns before and this one was average. There was a minor housekeeping issue that was resolved immediately - but other small things came to the surface too (that I did not complain about - like no tissues, etc.)
I was only there for one night and it certainly filled a need.
April 16, 2014
Rated 5.0 out of 5.0 by bongo62 Hard to locate but well worth it !
We were traveling on motorcycles and the Hotel was hard to find from the direction we were coming from. After arriving everything was great from check in to check out . The rooms were clean and comfortable and breakfast was great The employees we dealt with were friendly and very helpful. Overall the experience was very enjoyable. Would definitely return and recommend to others.
April 16, 2014
Rated 5.0 out of 5.0 by Nyko1 wonderful customer service 7 comfy room
We were made to feel special as we approached the reception desk .The room was very clean and the bed was more than comfortable
April 13, 2014
Rated 2.0 out of 5.0 by Lori55 Disappointing, not up to standards
I was disappointed compared to other Holiday Inn properties. Room was cramped and outdated. The location of the property made me feel unsafe. We asked to be away from the end toward the highway and the staff acted like it was an inconvenience. We were put on the other end right next to the stairway and outside door. Heard banging all night. Would not recommend this property.
April 12, 2014
Rated 3.0 out of 5.0 by TulipaBulba Room clean but tiny, exit was awful
First let me start with the good - we were greeted warmly upon arrival and the room was clean. We were in room 301 which was extremely quiet at the end of the hall. Unfortunately the room was very tiny - we could barely get the luggage rack in. It was hard to maneuver around the bathroom door from inside the bathroom without swinging it wide open. Also the lightening around the mirror was dim and awful for applying makeup. This was our stopover hotel on our way to Florida, so we woke up very early and decided to leave at 5:30 a.m. rather than wait for breakfast. There was a heavy-set bald guy behind the desk with a hooded sweatshirt on. I handed him our keys and told him our room number and that we were checking out. He didn't say a word, just took the keys. I stood there waiting for a receipt or a "thank you" or something as he punched something into the computer. After about a minute, he looked up at me and said, "didn't you get your receipt under the door already?" I said, "yes, are we all set then?" He said, "yeah?" like I was stupid or something. He didn't say another word. I said, "well okay then!" and walked away. I couldn't believe it - I was stunned. I have never had service like that, even at worse hotel chains. We will never be back to this hotel, unfortunately, and I can't say I've ever said that about a Holiday Inn Express hotel before.
April 10, 2014
Rated 4.0 out of 5.0 by eldandy22 Bachelor Party Weekend
We stayed at this location for my weekend bachelor party in Nashville. Great hotel! There's a reason I'm a proud Priority Club member! This place had what you would expect from a Holiday Inn Express.
My only complaint would be finding the hotel. I missed it off the side of I-65. You have to turn into the strip mall and drive around behind Home Depot to find it. That's really not a bad thing considering the hotel was in good condition!
April 9, 2014
Rated 4.0 out of 5.0 by Christy60 Very Comfortable Beds
Our stay was wonderful and relaxing. The only negative was the power outage which out of the control of the hotel.
April 9, 2014
Rated 3.0 out of 5.0 by David IL 247 April 2014
Overall the experience was OK. We frequent HI Express and generally ahve outstanding experiences. Here the staff was not overly helpful, or freindly acting. Twice during our stay the room key card did not work, I had to go to the front desk for them to reactivate, neither time did they apologize for the incovenience. There was no on-site laundry, said we could go to the hotel next door, but did not know where the laundry was there, "just check with the front desk" was the response. The AC unit was very noisy, and maintined temperature fairly well. The breakfast was more limited than typical, and cereals were not national brand, but "generic". It was very obvious to us that they were really watching expenses. Extended our stay, they quoted me a price, yet on check out billing was not for that price, they corrected, but I typically don't have to watch this closely with other HI Express. Stayed at a different property on the way home, fantastic experience, much better and typical.
April 7, 2014