Rated 4.3 out of 5 by 49
Rated 3.0 out of 5.0 by R7391 Front Desk & Phone reservations
It seems as though the front desk and reservations personnel need more training. Each person I spoke with had different policy's and procedures and did not seem to be trained in customer service or making sure that your guest was happy. Our group had 15+ rooms over the weekend and each person in our party said that they felt the staff was not trained and was confused and frustrated easily.
October 9, 2014
Rated 4.0 out of 5.0 by Gardenbug Nice Holiday Inn
This is a nice hotel in a safe area of Brentwood. Breakfast was okay. Room was clean and beds were very comfortable. Suggestion is for the common hallway carpets to be cleaned as they are looking very dirty. Staff was friendly and helpful.
October 4, 2014
Rated 4.0 out of 5.0 by Business Traveller 80 HIE Brentwood
Pretty good hotel for a reasonable price, the quality is below the one of other HIE in CA, but ok if you need to stay in the Brentwood area
October 1, 2014
Rated 5.0 out of 5.0 by Edduarto Ed
Great place to stay.
My family as well as my self enjoyed the pool area as well as the free breakfast.
September 12, 2014
Rated 5.0 out of 5.0 by Grandma805 Comfortable and quiet
I stay at this hotel 4-5 times a year, there has only been one time that it was noisy and that was a wedding party...understandable. The staff is always welcoming.
September 9, 2014
Rated 5.0 out of 5.0 by Peaches30 Great Service - Comfortable Room
Family Reunion was in the area and we had a fantastic stay. Great breakfast choices. Very friendly staff. I highly reccoment the Holiday Inn Express.
September 5, 2014
Rated 5.0 out of 5.0 by Elizabeth2073 Accomendating and Great Service
Great experience will defiantly use them again for future stays as well as personal if needed. Front desk was very helpful with questions I had in regards to billing. Friendly staff and ease of making the reservation as well as ease of using authorization form for future stays. The room was cleaned and very neat.
September 4, 2014
Rated 5.0 out of 5.0 by Howard F Glowing gem in a growing town
My rating says it all. Hotel was clean and quiet. Parking is adequate, but the best part is the staff.
This hotel listed all rates at the time of my booking as "Non-Refundable" . I never like to see this, as I am a business traveler who more likely than not, has to make last minute changes to my travel plans. I have been in hotels where they insisted I pay for my entire reserved stay, even if I had to leave early. Needless to say, these hotels, and their associated chains do NOT get my company's business any longer.
The staff at this Holiday Inn were the exception, treating my requirement to change seriously, and giving me no hassle about the reservation change. MUCH APPRECIATED!
Although the staff was awesome, there was no acknowledgement of my PC membership.
The rooms had two complimentary water bottles in them which is a very nice and appreciated touch of class.
August 20, 2014