Rated 4.2 out of 5 by 54
Rated 5.0 out of 5.0 by PC1966 Consistent room and service
I have stayed at this location several times to visit family and everytime I have stayed here I can count on consistency of the facility and the service. This is important when you generally arrive very late at night and not need any more confusion than necessary.
November 9, 2014
Rated 4.0 out of 5.0 by Kalvarez Fit our needs
Hotel and room were very nice, a bit above average. Leisure stay for me and my family and all was acceptable. We will be staying at this Holiday Inn Ex again in the future as it's close to our son's house which makes visiting easy as well as knowing that the accommodations are more than acceptable.
November 8, 2014
Rated 1.0 out of 5.0 by susie14 Wanted to take the pillows home
We didn't find much to compliment the Brentwood Holiday Inn Express about.
An average hotel, which surprised us, we was expecting a more professional and sophisticated experience after our other stays at Holiday Inn Express.
It was perfect for a good nights sleep. The pillows, bedding and mattress were so comfortable!
We will be back as it is the closest hotel to our destination.
November 7, 2014
Rated 5.0 out of 5.0 by TravelLady2014 First Time Visit to Brentwood, CA
This hotel property was the perfect choice and perfect location for us.
Easy to find. Beautiful rose bushes adorn the exterior and front entrance.
Very clean Lobby. Friendly staff. Clean, comfortable room.
Ample free parking.
Will stay here again.
October 30, 2014
Rated 5.0 out of 5.0 by defib Business trip to Oakland area
I stayed at the Brentwood HDIE because there was nothing available closer to Walnut Creek. The hotel was very clean and was a comfortable and relaxing place to wind down after a day on the area roads.
It was nice that they provide more than a continental breakfast.
The staff was courteous, room was clean and comfortable. I had no problems and no issues with the facility.
October 27, 2014
Rated 3.0 out of 5.0 by R7391 Front Desk & Phone reservations
It seems as though the front desk and reservations personnel need more training. Each person I spoke with had different policy's and procedures and did not seem to be trained in customer service or making sure that your guest was happy. Our group had 15+ rooms over the weekend and each person in our party said that they felt the staff was not trained and was confused and frustrated easily.
October 9, 2014
Rated 4.0 out of 5.0 by Gardenbug Nice Holiday Inn
This is a nice hotel in a safe area of Brentwood. Breakfast was okay. Room was clean and beds were very comfortable. Suggestion is for the common hallway carpets to be cleaned as they are looking very dirty. Staff was friendly and helpful.
October 4, 2014
Rated 4.0 out of 5.0 by Business Traveller 80 HIE Brentwood
Pretty good hotel for a reasonable price, the quality is below the one of other HIE in CA, but ok if you need to stay in the Brentwood area
October 1, 2014