Rated 4.3 out of 5 by 43
Rated 5.0 out of 5.0 by TeeSon Great Service
Entire staff was very friendly. Room was very clean. Overall great stay.
August 28, 2014
Rated 5.0 out of 5.0 by Howard F Glowing gem in a growing town
My rating says it all. Hotel was clean and quiet. Parking is adequate, but the best part is the staff.
This hotel listed all rates at the time of my booking as "Non-Refundable" . I never like to see this, as I am a business traveler who more likely than not, has to make last minute changes to my travel plans. I have been in hotels where they insisted I pay for my entire reserved stay, even if I had to leave early. Needless to say, these hotels, and their associated chains do NOT get my company's business any longer.
The staff at this Holiday Inn were the exception, treating my requirement to change seriously, and giving me no hassle about the reservation change. MUCH APPRECIATED!
Although the staff was awesome, there was no acknowledgement of my PC membership.
The rooms had two complimentary water bottles in them which is a very nice and appreciated touch of class.
August 20, 2014
Rated 5.0 out of 5.0 by Templetondd Great staff
Staff was willing to go the extra mile for all guests.
August 10, 2014
Rated 5.0 out of 5.0 by Lelehuna great location for Winery in Brentwood
Thank you HIE for the comfortable stay we had. The event location was less than 3 miles from your location...Can't beat that! Plus your friendly staff was attentive and helpful! Thanks again!
August 7, 2014
Rated 5.0 out of 5.0 by 4Xtrands Very Comfortable beds; quiet, dark room
We came in to Brentwood for a family reunion.
Holiday Inn Express is a very clean, well-maintained facility.
It's a little hard to spot off of Brentwood Blvd since it sits a parcel back from the road.
The room was dark and very quiet; the beds were very, very comfortable. The air conditioner worked very well.
The breakfast was very good. wide variety to foods to eat -- pancakes, cheese omelet, bacon strips, bagels, muffins, yogurt and fresh fruit. Fresh brewed coffee -- several flavors.
We needed a place to get a good night's sleep before travelling on -- this is a great facility.
August 2, 2014
Rated 5.0 out of 5.0 by MissA Comfortable and Convenient
This hotel has comfortable rooms with the amenities we expect for the price. There is plenty of room for all our belongings so everything has a space. The staff, front desk , room service and food prep, are all friendly and helpful. An elevator has been put in this past year and that made having a second story room very easy, no more lugging bags up the stairs! Our only disappointment was with the fitness room. It was shabby and one piece was broken. The water cooler was empty and no towels were available( this was first thing in the morning) and nothing changed for the five days we were there. Overall, we enjoy coming to this hotel when we are in the region.
July 20, 2014
Rated 3.0 out of 5.0 by Valorie h Just average at best
When we arrived, we took our grandson out to use the pool, but there was no place to sit in the shade. One umbrella was just a tattered frame, & the other one only sheltered the table. It looked there was no pool area maintenance at all. There was a shelf for towels, but no towels. It was too hot to sit in the sun so we werent able to enjoy the pool time that our grandson had anticipated. Then the next morning at breakfast, there was no place to sit. The breakfast area was extremely small, with only a half dozen tables or so. We were able to sign on to the "free" internet, but it was so slow that i never was able to access my email or facebook. Friends who were staying there too said they also couldn't get online. Also, i didn't like the room configuration with the vanity in the room instead of the bathroom. That would have been fine if we were traveling by ourselves, but didn't offer enough privacy since we were traveling with our grandson. This felt like a $70 a nite hotel, not a $150 a nite hotel.
July 16, 2014
Rated 4.0 out of 5.0 by CherryBomb81 ease and comfort
Above average place to stay. Room comfortable and property easy to access.
July 13, 2014