Rated 4.1 out of 5 by 37
Rated 3.0 out of 5.0 by Valorie h Just average at best
When we arrived, we took our grandson out to use the pool, but there was no place to sit in the shade. One umbrella was just a tattered frame, & the other one only sheltered the table. It looked there was no pool area maintenance at all. There was a shelf for towels, but no towels. It was too hot to sit in the sun so we werent able to enjoy the pool time that our grandson had anticipated. Then the next morning at breakfast, there was no place to sit. The breakfast area was extremely small, with only a half dozen tables or so. We were able to sign on to the "free" internet, but it was so slow that i never was able to access my email or facebook. Friends who were staying there too said they also couldn't get online. Also, i didn't like the room configuration with the vanity in the room instead of the bathroom. That would have been fine if we were traveling by ourselves, but didn't offer enough privacy since we were traveling with our grandson. This felt like a $70 a nite hotel, not a $150 a nite hotel.
July 16, 2014
Rated 4.0 out of 5.0 by CherryBomb81 ease and comfort
Above average place to stay. Room comfortable and property easy to access.
July 13, 2014
Rated 5.0 out of 5.0 by HappyE46 Quiet location and comfy beds
Stayed only 1 night with 2 female relatives for the 4th of July weekend. Room was clean and had more than adequate niches and tables to lay out all our personal items; there were ample electrical outlets for all our electronics, etc. Lots of mirrors throughout the room made getting ready a breeze. Complimentary water bottles were appreciated. Beds were comfy. We had a very quiet night's rest despite being on a "boulevard"-- -hotel sets back away from the boulevard. There is a railroad track across the street--never heard nor saw a train---may not be used regularly(?). For the price this was a great deal--would stay again when I'm in the area. Front desk staff and housekeeping staff were very accommodating and friendly.
July 10, 2014
Rated 3.0 out of 5.0 by TXBOY Comfortable bed and friendly staff service
We stayed one week at the HIE-Brentwood & found it an average overall experience. My wife & I shared the room which was narrow--sometimes making it hard to pass from the front of the room to the back of the room around the end of the bed with two of us trying to get dressed, etc.. Vanity area/bathroom were clean but without any kind of towel bars & few hooks for hanging anything. We appreciated the complimentary bottled water in our room daily. The carpet inside the room & the interior hallways could have used a more thorough vacuuming & shampooing for stains & the elevator interior needed a thorough cleaning. The breakfast options were standard, but the dining area was kept clean & well-stocked. Check-in and check-out were efficiently and quickly handled & all the service staff were friendly & helpful.
June 28, 2014
Rated 5.0 out of 5.0 by Momo5 Updated, clean and what you would expect for this price point
Everything at this hotel appeared to be recently updated and my room was very clean and well appointed. I was forewarned by another reviewer that the walls in this hotel are paper thin and upon my arrival I realized this was no exaggeration. However if you specifically request a quiet room on the 2nd floor at checkin, you'll probably be okay. I booked my room on the second floor mid-week and it was quiet at the times that I needed to sleep. Breakfast is included in the price and it was decent and exactly what you'd expect at this price point.
June 16, 2014
Rated 5.0 out of 5.0 by K and J Friendly and comfortable
Staff was so nice here - helped us with a lot of things. Breakfast was really delicious, fresh and hot.
June 12, 2014
Rated 5.0 out of 5.0 by Mac5 Enjoyable stay.
I enjoyed my stay at the hotel and would highly recommend it to my friends and relatives.
May 31, 2014
Rated 5.0 out of 5.0 by Slup D Great hotel
Hotel is very nice and accessible. Rooms are clean and beds are comfortable. Best part is the staff, both front desk and housekeepers are friendly and always willing to go the extra mile. I highly recommend this hotel!
May 28, 2014