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Rated 4.2 out of 5 by 64 reviewers.
Rated 5.0 out of 5.0 by Nice Place Was great to come back to a comfortable bed at the end of the day. Would recommend the Holiday Inn Express to anyone March 24, 2015
Rated 4.0 out of 5.0 by Nice clean hotel The hotel was clean and we enjoyed our stay. We did not have breakfast at the hotel so I am unable to rate it. The hotel area felt safe and there were restaurants close by. March 22, 2015
Rated 4.0 out of 5.0 by Very hard bed! But great pillows. The room was very clean. It was rather awkward making coffee, since the coffee maker was on a shelf at eye level, and you had to jostle things around a bit to figure out how to pour the water in at that height. Lots of electrical outlets. A desk chair that was way too low and would not adjust, but a very comfy side chair and ottoman that worked out better for working on my laptop. No issues with the wifi. The bed was so hard (and I mean hard, not firm) that I could not get much sleep. I used the 4 pillows to make myself a padded sleeping spot, and was able to get about 6 hours sleep that way. I did appreciate having both firm and soft pillows to choose from in the room. I've had the same experience at every Holiday Inn Express I've stayed in (4 locations), so may not be staying at another one in the future because of the beds. If they could fix that, I'd give 5 stars. Did not eat breakfast, as I had an early departure. The only staff I encountered was the one who checked me in upon arrival. She was very business like and efficient. March 19, 2015
Rated 5.0 out of 5.0 by Good place to stay in Brentwood Much better than expected. Better than other Holiday Inn Express hotels we've stayed in. Seems fresh and new. March 2, 2015
Rated 5.0 out of 5.0 by Plush bedding and towels This hotel was warm and inviting the moment I arrived. Amenities are excellent. Unfortunately, the WiFi connection was extremely weak and difficult to establish in certain areas of my room and hotel. The tv would flick on/off and became annoying. The walls aren't very well insulated for noise control but the appearance and comfort of the decor and room is more than satisfactory. Overall, nice hotel a little too pricey for the location and outside amenities and was also misquoted three times by three different staff members but the comfort of whirlpool tub and extra blankets on bed was a bonus. February 16, 2015
Rated 5.0 out of 5.0 by Quiet Stay The rooms are very nice and the area is very quiet. January 22, 2015
Rated 4.0 out of 5.0 by Comfortable, Convenient, Friendly My stay at the Holiday Inn Express in Brentwood was very comfortable. The front-desk staff was very friendly, as was the breakfast room attendant. I would stay here again. January 16, 2015
Rated 1.0 out of 5.0 by Falls short in some key areas. At check in, I was asked to sign a pre-authorization credit card receipt. I have never, i repeat, never been asked to do that at any IHG hotel . . . ever. Got to my room. Small, the workspace was cramped, the bed was squeaky and not all that comfortable. Bathroom was shabby looking. Moldy calking, rust in the tub, worn fixtures. Breakfast . . . where do I begin. All of the juices were watered down. Barely a little color to indicate what you were drinking. The coffee was lukewarm a tasted like it was a day old. The eggs and meat selection of the day was so unappealing I didn't dare try it. I stay at a lot of HI Expresses, and this one, by far, was the worst I've had the misfortune of staying at. I'm still a loyal IHG customer, but never again at this one. January 16, 2015
  • 2015-03-28T10:22:15.065-05:00
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