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Rated 4.2 out of 5 by 60 reviewers.
Rated 5.0 out of 5.0 by Plush bedding and towels This hotel was warm and inviting the moment I arrived. Amenities are excellent. Unfortunately, the WiFi connection was extremely weak and difficult to establish in certain areas of my room and hotel. The tv would flick on/off and became annoying. The walls aren't very well insulated for noise control but the appearance and comfort of the decor and room is more than satisfactory. Overall, nice hotel a little too pricey for the location and outside amenities and was also misquoted three times by three different staff members but the comfort of whirlpool tub and extra blankets on bed was a bonus. February 16, 2015
Rated 5.0 out of 5.0 by Quiet Stay The rooms are very nice and the area is very quiet. January 22, 2015
Rated 4.0 out of 5.0 by Comfortable, Convenient, Friendly My stay at the Holiday Inn Express in Brentwood was very comfortable. The front-desk staff was very friendly, as was the breakfast room attendant. I would stay here again. January 16, 2015
Rated 1.0 out of 5.0 by Falls short in some key areas. At check in, I was asked to sign a pre-authorization credit card receipt. I have never, i repeat, never been asked to do that at any IHG hotel . . . ever. Got to my room. Small, the workspace was cramped, the bed was squeaky and not all that comfortable. Bathroom was shabby looking. Moldy calking, rust in the tub, worn fixtures. Breakfast . . . where do I begin. All of the juices were watered down. Barely a little color to indicate what you were drinking. The coffee was lukewarm a tasted like it was a day old. The eggs and meat selection of the day was so unappealing I didn't dare try it. I stay at a lot of HI Expresses, and this one, by far, was the worst I've had the misfortune of staying at. I'm still a loyal IHG customer, but never again at this one. January 16, 2015
Rated 3.0 out of 5.0 by Overpriced for the location This property is seriously overpriced for it's location and facilities. My husband and I stay at Holiday Inn properties as often as possible when we travel. This property did have the comfortable beds and pillows that most have but the rooms are tiny and the breakfast was terrible. The bread and muffins were stale. The biscuits, eggs, and sausages were nasty. If your good with Cinabuns for breakfast those are warm and soft but everything else in the breakfast area was bad. We were charged an accomodation fee of $13/night for what appears to be internet access. I didn't ask for this and didn't need it so I was not happy that it was automatically charged. January 11, 2015
Rated 5.0 out of 5.0 by Hotel Stay Had a great and quiet stay regardless of the fact that hotel was full i was able to sleep great. We had trouble with the TV at first and a young gentlemen from the front desk helped (turns out we just needed to push the power button). He was great, called later that night to make sure we weren't having anymore trouble with the TV, very attentive...which we appreciated greatly. Breakfast was small yet had everything and then some. Both the hosted were friendly greeted us as we came in and asked how everything was while we were sitting. I would recommended this hotel. December 26, 2014
Rated 5.0 out of 5.0 by Consistent room and service I have stayed at this location several times to visit family and everytime I have stayed here I can count on consistency of the facility and the service. This is important when you generally arrive very late at night and not need any more confusion than necessary. November 9, 2014
Rated 4.0 out of 5.0 by Fit our needs Hotel and room were very nice, a bit above average. Leisure stay for me and my family and all was acceptable. We will be staying at this Holiday Inn Ex again in the future as it's close to our son's house which makes visiting easy as well as knowing that the accommodations are more than acceptable. November 8, 2014
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