Rated 4.1 out of 5 by 27
Rated 2.0 out of 5.0 by bat1 not happy
I called around 11a day of reservation asking for top floor quite room.
Lady said no problem and she pre-assigned room.
When I checked in around 9p the guy said nothing was reserved and I was assigned room 103 (1st floor).
No good enough service.
Please re-traing personnel.
September 8, 2013
Rated 3.0 out of 5.0 by Dave1099 Stayed at Express Holiday inn at Brentwood July 2013
For the money this Holiday Inn Express is OK. Rooms were clean and recently remolded with new furniture. Rooms are a very small not much sitting space just a small cushioned chair, desk with office chair. You end up watching TV on the bed because the chair is just so uncomfortable. TV is all HD with excellent channel selections and 6 HBO channels best part of the room. Breakfast is poor. No selection just enough to get you going. Good for a couple of night for sleeping only. Very Basic, good value I guess for the area.
August 8, 2013
Rated 5.0 out of 5.0 by BobK1962 Comfortable bed, great service.
Every stay at this hotel has been great. Always get a clean comfortable room, great breakfast choices.
July 31, 2013
Rated 5.0 out of 5.0 Very Comfortable bed and friendly staff
I will stay in this hotel in future and recommend my friends. I like your hospitality and great breakfast. Refrigerator and microwave in the room really helped me a lot.
July 9, 2013
Rated 4.0 out of 5.0 by Dick39 Service Wonderful
Due to my own mixup in scheduling a room for two nights instead of one, the desk clerk, Krisha, was superb in finding accommodations. There was also a personal contact by the manager. It is obvious from my experience with the Brentwood Holiday Express that customer service is the number one staff priority.
June 28, 2013
Rated 5.0 out of 5.0 by alan7 Service
Great service excellent staff and management. Very helpful and accomodationg
June 18, 2013
Rated 5.0 out of 5.0 by berg424 Vacation Home
Our son and his family live in Brentwood, Ca . and we live in Syracuse, NY. Whenever we visit we stay at the Brentwood Holiday Inn Express. The room is so comfortable, the breakfast, very good, and the service is exceptional. We always feel as if we are staying at our vacation home. I like to single out the individual at the front desk by the name of Wendy. Her greeting ,attention to detail, and service makes our stay so very relaxing. Thanks for making our stay so great
June 2, 2013
Rated 5.0 out of 5.0 by sherri0882 Nice, neat, and clean
The staff was friendly, the property was neat, clean, and quiet. I wish they had better deals on the room rates. We were only in town for one night. Even with our club card, and pre-paying on line, the room was expensive!
May 9, 2013
Rated 5.0 out of 5.0 by Urban1092 Always a nice place to stay when we visit California
Always a nice place to stay when we visit California.
April 14, 2013
Rated 5.0 out of 5.0 by odesseyofthemind fixed my screw up
Arrived to find out i messed up on my reservation and did not have a room. It was a friday night at 6pm with a school conference in town. No other rooms for 30 miles, But WENDEY at the front desk got to work on the computer and phone and got us a room.
We are so thankfull for her. Without her i truely believe we would have been sleeping in the car that night.
March 30, 2013
Rated 1.0 out of 5.0 by Junior88 Recent stay
I would not stay at this Holiday Inn again when I am in the area. The rooms were very small, bathroom also very small. The rates were high for what we got. Would definitely do more research regarding hotels in the area.
March 22, 2013
Rated 3.0 out of 5.0 by Miner49 Working In the Area Miner 49
I think the money for the room was a bit high. I stay in rooms all over the area. for that amount that I paid there should be a managers reception in the evenings. I am compairing this to other properties.
The room was packed wall to wall. So again I am compairing the amount paid per night to all of the other properties... I spend most of the time 4 nights a week at some property. I am working on government perdium and that may have been why the room cost was what it was.
January 23, 2013
Rated 5.0 out of 5.0 by JoeG1972 Outstanding hotel and Manager!
We stayed up here using priority points for 3 nights. Perfectly located between San Francisco and Sacramento. The manager stated that the hotel was just remodled...looked great!. The hotel was in the final phases of adding an elevator as it did not have one when built. Great option! The manager helped me out with BART and MUNI and was able to advise me on which stops to make for my family in Frisco. The breakfast was good. There were a lot of "extra hungry" people the days we ate however, the staff attempted to keep up with people eating. Parking was safe. Restaurants and shopping were close. Traffic was minmal. Internet worked great in the lobby and fair in my room. Great stay! Thank you Priority Rewards for recommending this hotel!
January 6, 2013
Rated 5.0 out of 5.0 by GreenGator Nice and Clean
New renovation with nice staffs. Price is reasonable; ideal overnight stay location for 2-day Napa trip.
January 2, 2013
Rated 4.0 out of 5.0 by JHall106 Good Experience, Good Faith in the Holiday Inn Brand
Free wi-fi, able to easily connect. Used the printer in the lobby at no charge. Cheerful staff. Nice selection of breakfast items. Room was up-to-date, clean and comfortable. Overall an excellent value.
January 2, 2013
Rated 4.0 out of 5.0 by LJ2012 Updated, clean and comfortable
We have stayed at this location many times and on our last visit we were pleasantly surprised to find it had been remodeled, and more importantly...they were installing an elevator. That had been the biggest complaint in the past because we always choose a 2nd floor room for security purposes.
The breakfast buffet contained a wide variety of options to satisfy everyone and was tasty too.
December 11, 2012
Rated 5.0 out of 5.0 by JR88 Pleasant Stay
We were in town to visit family and this hotel was the closest. We enjoyed our stay and will stay here again whenever we visit.
November 29, 2012
Rated 4.0 out of 5.0 by Jday00 Great service and nicely refreshed rooms
I had nice interactions with the manager (Veemo), front desk and housekeeping. They were all quite friendly and focused on the needs of their guest. The rooms are nicely refreshed, but may not be perfect for business travelers because the desk area is cramped and the interent is slow. The common areas are OK, though small. The elevator was just being installed and awaiting approval for use. The building is only two stories, but you may want to inquire if you have limited mobility. The area around the property was quiet. Breakfast offerings were uniform with every other HIE (for the record I don't care for them at all. It's very low-quality food).
November 25, 2012
Rated 5.0 out of 5.0 by Jes12 Great stay while our house was being painted
Our house in town was being painted and needed a few days to stay somewhere. This hotel was real close to us. My wife and I had a nice time talking with the front desk about how much Brentwood has changed. Will always stay here and recommend our friends and family to stay here too.
November 12, 2012