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Rated 4.2 out of 5 by 42 reviewers.
Rated 3.0 out of 5.0 by Comfortable bed and friendly staff service We stayed one week at the HIE-Brentwood & found it an average overall experience. My wife & I shared the room which was narrow--sometimes making it hard to pass from the front of the room to the back of the room around the end of the bed with two of us trying to get dressed, etc.. Vanity area/bathroom were clean but without any kind of towel bars & few hooks for hanging anything. We appreciated the complimentary bottled water in our room daily. The carpet inside the room & the interior hallways could have used a more thorough vacuuming & shampooing for stains & the elevator interior needed a thorough cleaning. The breakfast options were standard, but the dining area was kept clean & well-stocked. Check-in and check-out were efficiently and quickly handled & all the service staff were friendly & helpful. June 28, 2014
Rated 5.0 out of 5.0 by Updated, clean and what you would expect for this price point Everything at this hotel appeared to be recently updated and my room was very clean and well appointed. I was forewarned by another reviewer that the walls in this hotel are paper thin and upon my arrival I realized this was no exaggeration. However if you specifically request a quiet room on the 2nd floor at checkin, you'll probably be okay. I booked my room on the second floor mid-week and it was quiet at the times that I needed to sleep. Breakfast is included in the price and it was decent and exactly what you'd expect at this price point. June 16, 2014
Rated 5.0 out of 5.0 by Friendly and comfortable Staff was so nice here - helped us with a lot of things. Breakfast was really delicious, fresh and hot. June 12, 2014
Rated 5.0 out of 5.0 by Enjoyable stay. I enjoyed my stay at the hotel and would highly recommend it to my friends and relatives. May 31, 2014
Rated 5.0 out of 5.0 by Great hotel Hotel is very nice and accessible. Rooms are clean and beds are comfortable. Best part is the staff, both front desk and housekeepers are friendly and always willing to go the extra mile. I highly recommend this hotel! May 28, 2014
Rated 1.0 out of 5.0 by non refundable DO NOT prepay -reserve a room is not refundable, they do not allow to change your reservation dates. place not so clean ,towels were dirty with hair. please do not apologize would not come unless they offer me a good deal May 12, 2014
Rated 5.0 out of 5.0 by December stay at this hotel My husband and I stay at this Holiday Inn Express every time we visit family living in Brentwood. Everyone at the hotel is very nice and most know us from past visits. We are referred to by name by some. The hotel is very clean and the breakfasts are good. I would definitely recommend this hotel to anyone planning a trip to Brentwood. December 24, 2013
Rated 2.0 out of 5.0 by Not good The room appeared clean, however the carpet in the lobby, halls and room were really soiled. Rarely saw a staff member. Lots of truckers, including the room next to me who had a female visitor knocking on his door at midnight. Hair dryer wouldn't work unless you held the on/off button down the whole time. Would not stay there again. December 12, 2013
Rated 5.0 out of 5.0 by Stop Over for a long Journey Great Place to relax and have great morning walk in the country. November 27, 2013
Rated 4.0 out of 5.0 by clean rooms Rooms were very clean and the staff was helpful. One thing I think the front desk should ask is "are you a member of AAA".'' You may only save pennies but every penny helps now a days. Also you will need to rent a car. There is nothing nearby except a bowling alley. October 30, 2013
Rated 5.0 out of 5.0 by Very Nice My husband and I had a very positive experience at this location. It was clean and conveniently located. Yes, we would stay here again. October 21, 2013
Rated 5.0 out of 5.0 by Always enjoy Stay here 2-3 times a year. Always enjoy our stay. October 17, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable & Staff Courteous and Helpful Service was great. The checkin experience was great. Front desk clerk was unable to get us into room when we had arrived, however provided solutions for the 2 hour wait time and called when she had a room available for us. Room was very clean and comfortable. Overall great experience. October 2, 2013
Rated 5.0 out of 5.0 by Overall experience Staff was very helpful, beds very comfortable, room was very clean and rooms were quiet. September 12, 2013
Rated 1.0 out of 5.0 by Poor quality Room was dirty. Curtins were shreded and dirty. Carpet had multiple black stains. Bathroom had floor cleaning soap and dirt build up in the corners of the room. Room was decorated in dark colors making the room dark and dismal. The room was small campared to other motels. The price was extreme for the emenities. We will not stay at Holiday Inn in this area. We will stay in Concord and enjoy better emenities for half the money. September 8, 2013
Rated 2.0 out of 5.0 by not happy I called around 11a day of reservation asking for top floor quite room. Lady said no problem and she pre-assigned room. When I checked in around 9p the guy said nothing was reserved and I was assigned room 103 (1st floor). No good enough service. Please re-traing personnel. thx jay September 8, 2013
Rated 3.0 out of 5.0 by Stayed at Express Holiday inn at Brentwood July 2013 For the money this Holiday Inn Express is OK. Rooms were clean and recently remolded with new furniture. Rooms are a very small not much sitting space just a small cushioned chair, desk with office chair. You end up watching TV on the bed because the chair is just so uncomfortable. TV is all HD with excellent channel selections and 6 HBO channels best part of the room. Breakfast is poor. No selection just enough to get you going. Good for a couple of night for sleeping only. Very Basic, good value I guess for the area. August 8, 2013
Rated 5.0 out of 5.0 by Comfortable bed, great service. Every stay at this hotel has been great. Always get a clean comfortable room, great breakfast choices. July 31, 2013
Rated 5.0 out of 5.0 Very Comfortable bed and friendly staff I will stay in this hotel in future and recommend my friends. I like your hospitality and great breakfast. Refrigerator and microwave in the room really helped me a lot. July 9, 2013
Rated 4.0 out of 5.0 by Service Wonderful Due to my own mixup in scheduling a room for two nights instead of one, the desk clerk, Krisha, was superb in finding accommodations. There was also a personal contact by the manager. It is obvious from my experience with the Brentwood Holiday Express that customer service is the number one staff priority. June 28, 2013
Rated 5.0 out of 5.0 by Service Great service excellent staff and management. Very helpful and accomodationg June 18, 2013
Rated 5.0 out of 5.0 by Vacation Home Our son and his family live in Brentwood, Ca . and we live in Syracuse, NY. Whenever we visit we stay at the Brentwood Holiday Inn Express. The room is so comfortable, the breakfast, very good, and the service is exceptional. We always feel as if we are staying at our vacation home. I like to single out the individual at the front desk by the name of Wendy. Her greeting ,attention to detail, and service makes our stay so very relaxing. Thanks for making our stay so great June 2, 2013
Rated 5.0 out of 5.0 by Nice, neat, and clean The staff was friendly, the property was neat, clean, and quiet. I wish they had better deals on the room rates. We were only in town for one night. Even with our club card, and pre-paying on line, the room was expensive! May 9, 2013
Rated 5.0 out of 5.0 by Always a nice place to stay when we visit California Always a nice place to stay when we visit California. April 14, 2013
Rated 5.0 out of 5.0 by fixed my screw up Arrived to find out i messed up on my reservation and did not have a room. It was a friday night at 6pm with a school conference in town. No other rooms for 30 miles, But WENDEY at the front desk got to work on the computer and phone and got us a room. We are so thankfull for her. Without her i truely believe we would have been sleeping in the car that night. March 30, 2013
Rated 1.0 out of 5.0 by Recent stay I would not stay at this Holiday Inn again when I am in the area. The rooms were very small, bathroom also very small. The rates were high for what we got. Would definitely do more research regarding hotels in the area. March 22, 2013
Rated 3.0 out of 5.0 by Working In the Area Miner 49 I think the money for the room was a bit high. I stay in rooms all over the area. for that amount that I paid there should be a managers reception in the evenings. I am compairing this to other properties. The room was packed wall to wall. So again I am compairing the amount paid per night to all of the other properties... I spend most of the time 4 nights a week at some property. I am working on government perdium and that may have been why the room cost was what it was. SJH January 23, 2013
Rated 5.0 out of 5.0 by Outstanding hotel and Manager! We stayed up here using priority points for 3 nights. Perfectly located between San Francisco and Sacramento. The manager stated that the hotel was just remodled...looked great!. The hotel was in the final phases of adding an elevator as it did not have one when built. Great option! The manager helped me out with BART and MUNI and was able to advise me on which stops to make for my family in Frisco. The breakfast was good. There were a lot of "extra hungry" people the days we ate however, the staff attempted to keep up with people eating. Parking was safe. Restaurants and shopping were close. Traffic was minmal. Internet worked great in the lobby and fair in my room. Great stay! Thank you Priority Rewards for recommending this hotel! January 6, 2013
Rated 5.0 out of 5.0 by Nice and Clean New renovation with nice staffs. Price is reasonable; ideal overnight stay location for 2-day Napa trip. January 2, 2013
Rated 4.0 out of 5.0 by Good Experience, Good Faith in the Holiday Inn Brand Free wi-fi, able to easily connect. Used the printer in the lobby at no charge. Cheerful staff. Nice selection of breakfast items. Room was up-to-date, clean and comfortable. Overall an excellent value. January 2, 2013
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