Rated 4.3 out of 5 by 49
Rated 3.0 out of 5.0 by R7391 Front Desk & Phone reservations
It seems as though the front desk and reservations personnel need more training. Each person I spoke with had different policy's and procedures and did not seem to be trained in customer service or making sure that your guest was happy. Our group had 15+ rooms over the weekend and each person in our party said that they felt the staff was not trained and was confused and frustrated easily.
October 9, 2014
Rated 4.0 out of 5.0 by Gardenbug Nice Holiday Inn
This is a nice hotel in a safe area of Brentwood. Breakfast was okay. Room was clean and beds were very comfortable. Suggestion is for the common hallway carpets to be cleaned as they are looking very dirty. Staff was friendly and helpful.
October 4, 2014
Rated 4.0 out of 5.0 by Business Traveller 80 HIE Brentwood
Pretty good hotel for a reasonable price, the quality is below the one of other HIE in CA, but ok if you need to stay in the Brentwood area
October 1, 2014