Rated 4.2 out of 5 by 98
Rated 5.0 out of 5.0 by Outdoorvacationers Comfortable accommodation for us and our dog
The hotel was comfortable, the breakfast offered good quality and variety of hot items, and we were able to bring our dog too.
July 3, 2014
Rated 3.0 out of 5.0 by Stacey98 Noticeable Downward Slide
We have been coming to this property since shortly before it opened when we take and our kids to camp and pick them up in this area. Sometimes we stay one night and sometimes several. It's a busy time for the hotel and they charge almost $200 per room at this time. For many years this was a very well run property that bent over backwards for its' guests. I'm sad to report that this is no longer the case.
Specifically, the biggest problem was with the barely functioning WIFI. Signal strength even in the lobby was weak. But even with a signal, our family's phones and laptop timed out on almost every web search. Since this hotel is in the mountains, we counted on the hotel's internet connection since cell coverage is intermittent. The front desk's response was that "we reset the router so that should help". It didn't. I don't think this is a new problem for this hotel and it bothers me that with the vast resources available to them through Holiday Inn Worldwide that they allowed this problem to become our problem.
Some of the other annoyances here made us all question whether the hotel was desperately trying to cut costs at the guests expense. Not a good feeling when you happen to be paying rack rate. Toiletries seemed very low quality. I don't need to see brand name products in the bathroom, but bulk packed highly scented green soap in an open plastic baggie made us feel like we were in a cheap 70's motel. Shampoo and conditioner were also very unappealing and set a new low standard for us --- we bought our own travel sized items at a nearby drugstore.
Certain room annoyances showed a real lack of attention to detail. For example, every outlet in the room was fully occupied, so to charge a phone something else had to be unplugged. So if you want to plug in your phone or laptop anywhere near the bed, you had to decide whether to unplug the clock and watch it flash or unplug the light and sit in darkness --- assuming you're willing to move the night table and get on the floor and look for the outlets. The coffee maker was on top of the microwave which was on top of the refrigerator. I understand that it would be unplugged for safety reasons, but there was no available outlet to plug into unless you got on your knees to unplug one of the other appliances.
The complimentary breakfast was something that we liked about this hotel in the past. Now, poorly run and unappealing. No milk of any sort on Sunday at 8AM---not even for coffee. We were told that they "ran out". It made us wonder when they ran out of milk. If it was my hotel, I would have bought milk locally if I didn't manage my inventory right.
All in all, very disappointing. There seemed to be a total absence of pride in what was once a well run property. We will be looking for other options in the future.
July 2, 2014
Rated 3.0 out of 5.0 by _Lou_ Not what I expected
Service and staff were great. The room decor, comfort and appearance was not up to other Holiday Inns I have stayed and and was quite disappointed. The rooms appearance was no different then a lower standard hotel I have stayed at.
July 2, 2014
Rated 5.0 out of 5.0 by may27 Pleasant Stay
Staff friendly and helpful
Breakfast has a lot of choices: pancakes, sausage gravy, bacon, biscuits, eggs, muffins, cereal, toast, etc.
Rooms were comfortable and clean.
June 30, 2014
Rated 5.0 out of 5.0 by Rich 45 Improve internet connection of pc in breakfast/tv room
I listed couple of issues already. I did not report pc connectivity issues.
June 29, 2014
Rated 2.0 out of 5.0 by BDOM No Cream for your coffee!
Pricey room but cheap breakfast choices, no dairy creamer and weak coffee. Not a great start to your day.
June 26, 2014
Rated 5.0 out of 5.0 by JJ2436 Great Stay made greater
The hotel was excellent in its appearance and quality. Rooms were clean, the eating area was clean, the food was good and it was hot! The hotel staff went overboard to meet our needs. They were kind, professional and helpful. Would recommend travelers - especially families - to stay here.
June 26, 2014
Rated 5.0 out of 5.0 by phet great place but squeaky beds
beautiful place n comfortable. nice hot breakfast. Not giving 5 stars due to squeaky beds...
June 25, 2014
Rated 3.0 out of 5.0 by N/AN/AN/A Pool was dirty and NO hot tube
Pool was dirty and NO hot tube. The food was all processed food. Nothing natural. We do not like eating fake food!
June 25, 2014
Rated 2.0 out of 5.0 by Arkinwv Poorly Trained Staff
The bed was fine - the free breakfast was ok. They did not know how to fix their internet or offer assistance (even with the guest computer). I was unable to login to work for the whole stay and several times when I called the front desk the phone rang 20 plus times with no answer.
June 24, 2014
Rated 5.0 out of 5.0 by Rick5544 Late check out
Platinum members should always be allowed to have a late check out. We always leave the room in excellent condition.
June 13, 2014
Rated 4.0 out of 5.0 by occasional_traveller Great location...awful internet
* if you're visiting the parks, then this is a great location
* Pisgah National Park is only a few miles away
* lots of restaurants and shopping nearby
* very clean facilities
* awful internet service
* overall, it is a pretty good value for your money
June 3, 2014
Rated 4.0 out of 5.0 by patty30 Nice hotel
This was a nice hotel. The staff was very friendly and helpful and the room nice and comfortable. Even though we only stayed for one night, it is a hotel we would stay in again. One drawback, is the noise from the airport but it's to be expected if you want to be close to it for an early morning flight.
May 30, 2014
Rated 1.0 out of 5.0 by fn205 Unreliable Booking - unfriendly front staff
I booked a suite but got an ordinary room when I arrived. No explanation or apology was provided.
Please be aware of this unreliable service - can be a source of stress instead of leisure.
May 27, 2014
Rated 5.0 out of 5.0 by rustycantsleep Great Staff- nice place to stay
Visited the Dupont Forest and Brevard, local staff was very helpful and made sure we were armed with information about the local area.
May 26, 2014
Rated 5.0 out of 5.0 by wvgal60 great place for dogs especially small ones
I loved this hotel. I brought my Pomerania dog and he had a ball. The staff had a dog cookie for him too. They made us feel welcome. They have a nice place out back to walk your dog. The trail around Brevard are ALL dog friendly and there is a great pet store too.
The breakfast was great.
The people were very nice and helpful.
May 26, 2014
Rated 4.0 out of 5.0 by MrsJennyK Great beds, so-so food
The beds were very comfortable and it was nice to have both firm and softer pillows that were labeled as such on the pillow cases. I think there were 3 layers of bed covers, which made it easy to regulate my temperature/coverage needs.
The drain in the bathtub was very slow but I didn't mention it until I checked out. The clerk apologized and said they would check it out right away.
Having a hot breakfast was nice in theory but the food wasn't the best I've ever had. The bacon was... well, I'm not sure what it was. Turkey bacon perhaps? It wasn't very good. The eggs were overcooked. The sausage patties were just ok. The biscuits were good.
The property, lobby and rooms are well-kept and clean. The value for money was excellent.
May 23, 2014
Rated 5.0 out of 5.0 by Denver101 Great location to visit Brevard
This hotel was recommended to me by a family member. He said he had stayed in other hotels near by and this was the best. I have to agree with him. I have stayed here twice in the past the year and found it to be a good safe place to stay. I have enjoyed the free breakfast and and the common area on the main floor. The staff has always been friendly
May 20, 2014
Rated 3.0 out of 5.0 by Georgia Peach1953 Waterfall visit
Good service but uncomfortable and worn out sheets that would not stay on the bed.
May 20, 2014
Rated 5.0 out of 5.0 by shane111 good location
good location and good prices for visit to Dupont State Park
May 18, 2014
Rated 5.0 out of 5.0 by ebe8528 best place in Brevard
The staff is excellent, breakfast can't be better.....what else to say? I appreciate the unscented/non-toxic cleaners used for the linens.
May 15, 2014
Rated 5.0 out of 5.0 by Mother T Getaway
We recommend this hotel to all if you are ever in this area. You feel at home and get treated as family. Clean, comfortable, got a great nights sleep and enjoyed the waterfalls.
May 15, 2014
Rated 5.0 out of 5.0 by Margaret19 frequent vistor
We stay at this Holiday Inn often since we visit mother who lives in Brevard. We always have a great experience at this location as they desk people are friendly and helpful along with the comfortable rooms.
May 14, 2014
Rated 5.0 out of 5.0 by maddog57 Good Place to stay
We were here for our sons graduation. Good place to stay.
May 9, 2014
Rated 4.0 out of 5.0 by Bud21 Pleasant Experience
A very good experience.Highly recommend this property. Caring staff. Comfortable, clean room. Very good breakfast.
April 27, 2014
Rated 5.0 out of 5.0 by Loving the Mountains Holiday Inn Brevard, NC
Excellent property, conveniently located to Pisgah, Dupont and Gorges. Staff professional, rooms clean, great hot breakfast in the morning
April 23, 2014
Rated 5.0 out of 5.0 by JeffK1700 Great place to stay when photographing waterfalls
A very clean comfortable place to stay when you want to photography the many waterfalls in the area. The rooms and bed are very comfortable, if I had any complaint it is the dining area which is a little small, so get there early to get a table, food is pretty good for breakfast.
April 21, 2014
Rated 4.0 out of 5.0 by Baldini57 Very good service but uncomfortable bed
We have used this facility many times and probably will again BUT found the mattress quite hard to the point of being uncomfortable and making sleep difficult. We prefer a firm mattress but not a hard one.
April 20, 2014
Rated 3.0 out of 5.0 by mwpool NOT AS GOOD AS IT USE TO BE
I have stayed at this property several times over the past 2-3 years. All my previous visits have been good. The last time I was there was in August, 2013 and the internet connection was very slow; I talked to the front desk about the problem and was told they were aware of it and it was going to be corrected.
When I returned this visit, the internet speed was so bad I gave up trying to access my email or anything else on the internet. I told the front desk about the problem, and she said they were aware of it and it was going to be corrected (same thing I was told in August 2013).
In my previous stays, the breakfast was always very good, in fact I mentioned this to several of my family and friends. This time breakfast, was at best, acceptable. The bacon was very thin and very very greasy, the eggs were "runny" (not cooked enough) and many of the tables were dirty as they had not been cleaned off from previous guests. There were two girls working there, but both were in the other room talking and laughing.
I was somewhat disappointed with my stay this time; hopefully if I return, it will be a better experience!
In being fair to the hotel in this review, I want to say that the room, staff and everything else were excellent at this facility. If they could correct the problems listed above, it would be a great hotel with an excellent overall rating from me!
April 10, 2014
Rated 4.0 out of 5.0 by Volunteer Fan Fine bed
I was a little disappointed that our bathroom floor was not vacuumed. My daughter and I had both washed our hair, and there were lots of hairs on the floor. They were there that evening.
Also, the Hampton Inn was cheaper than you guys, but we stayed at Holiday Inn because my brother was staying there. My cousin chose to stay at Hampton Inn because they were cheaper. You should match their rates. They also had cookies in the afternoon in the lobby.
Also, my son was staying one more night, and we were told we would get a copy of his bill emailed to us. We never did.
March 26, 2014