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Rated 4.6 out of 5 by 128 reviewers.
Rated 4.0 out of 5.0 by General staff comments As a Platinum member, I expected the normal courtesy, but it almost seemed that because I used reward points to stay, that I did not exist as a normal customer. It seemed like all the staff was un-friendly instead of the normal greetings of Holiday Express staff friendship. December 15, 2014
Rated 5.0 out of 5.0 by Great Place to Stay We had reserved an executive queen suite for 4 nights so that my husband would be able to sleep during the day and we wouldn't be forced out to keep from waking him. He was able to snuggle in this nice bed and was out! While he was at work at night, my grandson and I would go down to the pool or hot tub and end the night with hot cocoa and tv by their fireplace in the lobby. The last night which fell on a Sunday, I had even asked if cookies were offered to have with his hot cocoa and to my surprise, they made some just for him. Wonderful crew they have here! December 10, 2014
Rated 5.0 out of 5.0 by Excellent Service The staff were all very friendly and helpful, from the front desk to the breakfast room cleanup ladies to the maid service. December 3, 2014
Rated 5.0 out of 5.0 by Great Overall Stay This is a very clean and accommodating hotel at a great price. No surprises and very easy access to the interstate. December 3, 2014
Rated 5.0 out of 5.0 by Excellent sevice and great rooms The service of staff was great. The rooms clean and very roomy and comfortable. The food was great and well serviced. The pool, hot tub and gym was well keep and so nice. I would recommend this place to everyone. December 2, 2014
Rated 4.0 out of 5.0 by Comfortable Bed The bed and Pillows were great and the Hotel was clean. Bathroom didn't have a shower curtain but they took care of it quickly. December 1, 2014
Rated 4.0 out of 5.0 by heat was a very pleasant stay, but difficult to get room temperature right, and water in pool was cold. Also had to pay an extremely high room rate on Thursday, (because wvu played at home) which I did not think fair. We were there due to grandson in hospital. November 26, 2014
Rated 5.0 out of 5.0 by 6 Stars Hotel and staff are always great. I have stayed several times, during different seasons, and everytime i walk in, the hotel seems as if it just opened (clean and fresh. The staff are extremely polite. Always look forward to the morning breakfast - coffee and eggs! November 21, 2014
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