Rated 4.6 out of 5 by 218
Rated 1.0 out of 5.0 by ScottWV Not Well Managed
While the hotel is clean and the staff are friendly, I have 2 major complaints:
The first is that I have stayed at this hotel numerous times, and EVERY time they have messed up the billing. As a business traveler, I make the reservation on my personal credit card then my company follows it up by sending the hotel an authorization to bill my stay to the company's credit card. As I said, EVERY time I have had to fix the billing after I have checked out, as the hotel continues to bill my card instead of the company's. When I travel, I always stay at Holiday Inn if it is available, and the Bridgeport hotel is the only one that has a problem with the billing.
The 2nd complaint is the wireless internet. I need internet access to work in my room, and EVERY time I have stayed at this hotel the internet has been extremely slow and I have to call the front desk numerous times only to have the representative tell me some version of "well I don't know, but I'll try to reset it and see if that helps". Again, this is the only Holiday Inn I have stayed at where this is a problem.
I'm seriously considering changing to another chain when I visit the Bridgeport, WV area.
August 28, 2015
Rated 5.0 out of 5.0 by Chapy Excellent facility./
One of the best HIE"s I have visited. Professional staff,
helpful and caring. Clean inside and out. Breakfast food bar presentation good and quality of food excellent.
August 25, 2015
Rated 5.0 out of 5.0 by ronoc0105 Clean and friendly hotel
Stayed one night and had no problems. Room was clean and breakfast was very good
August 23, 2015
Rated 4.0 out of 5.0 by Earthling_ Nice.
I've stayed here a couple of times before. Mainly for the location as a stopping point when driving from Kentucky to Maryland. It's about halfway. Other than that, I don't see anything outstanding about this HIE. But it is nice and I've had no problems. The hotel is fairly new, so it is in good shape and the staff do a good job as far as I can tell.
August 22, 2015
Rated 5.0 out of 5.0 by HopeMore Would live there if I could
I love this place. It was beautiful inside and out. Everyone was so friendly and the food was excellent and was complimentary. My room was bigger then some of the apartment that I have lived in. Also, it was very, very, very clean! We had a blast in the pool!
August 20, 2015
Rated 5.0 out of 5.0 by Family Traveling Great Place to Stay!
Great place to stay and reasonably priced. Enjoyed all the amenities and staff was wonderful.
August 17, 2015
Rated 5.0 out of 5.0 by Clsmithsr quiet, friendly and relaxing.
The staff at this hotel was very courtious and friendly. The hotel was very clean and quiet. I would recomend this one to anyone looking for a great nights sleep.
August 13, 2015
Rated 4.0 out of 5.0 by DonH1951 My stay
The best thing was the pancake machine at breakfast.
I thought the hotel could use more clear signage. It was hard to find until you were on it.
AC had too long a cycle--too variable temperature.
Worst was being charged for stay when I thought I had arranged to use IHG reward points.
August 12, 2015