Rated 3.6 out of 5 by 117
Rated 4.0 out of 5.0 by TJM58 Brill staff great location!
Fairly standard HIE, reasonable, nice and near parking. Super position, near everything and staff were all excellent. I'll be back
June 25, 2013
Rated 2.0 out of 5.0 by CT840 Breakfast & Room
On both days of my stay the breakfast was late; the staff don't seem to care too much about the customers
The hotel is old and the rooms look dated
The towels in my room didn't get changed adding to the impression that nobody really cares
June 11, 2013
Rated 4.0 out of 5.0 by MrObenconism Mr Obenconism
The Holiday Inn was very close to train station, so easy for commuter or leisure traveler, Reception staff were polite & they answered all the questions i asked. Room was ok, decorated well & most importantly a comfy bed. Asked for quiet room, so got top floor overlooking rear car park, but it wasn`t as noisy as the front of hotel which overlooks the busy main road. No easy chair in room just "dining chairs" so if you wanted to watch tv & relax you had to sit or lay on bed. Bathroom was large & all mod cons & clean, i forgot tooth brush so asked at reception & they gave me a free one. Breakfast was available from 6.30 till 9.00 i think, not much hot choice but you could keep going back if you didn`t mind the limited array. Overall enjoyed the stay but slightly overpriced.
June 9, 2013
Rated 4.0 out of 5.0 by MollyFace Good Stay
We like the Holiday Inn because they offer smoking rooms and I'm not aware of any other hotel that does this. Staff were great and can't fault the room although the shower was not a power shower. Breakfast, you are only offered sausage, scrambled egg and baked beans, which is fine, but they had run out of sausages so just scrambled egg and beans was a bit odd. Just stayed one night and it was expensive but could have been the fact it was a bank holiday weekend. Will definitely return, the good outweighs the bad. Staff very friendly and that counts for a lot.
May 31, 2013
Rated 4.0 out of 5.0 by ants On the whole, good place to stay
rooms clean and tidy, tho sometimes a smell lurks in the bathroom plumbing (staff aware)
Breakfast ok, tho get in early as supplies can run out if you leave it to the end of serving
car park secure and handily just behind the building
Friendly and helpful staff
May 31, 2013
Rated 3.0 out of 5.0 Confusing Car Parking
The hotel is located in the centre of Bristol which makes it ideal when travelling by train or by car
I arrived by car and the signage to the car park was rather confusing. As a result I paid to park in what I found was not the hotel car park for £6 per night eventhough there was a sign with holiday inn by the car park pay machine
I was told the money could not be refunded and that I initially should have parked in a drop off spot. However all of these were full and the vehicles in here didnt seem to move !
Perhaps the parking details should be better explained on the website when booking as I wonder how many others have been caught out similarly
The breakfast choice was poor with no yoghurts available and the croissants eventhough just brought out from the back, were not very fresh. The cornflakes also tasted poor not something you expect when staying at a holiday inn express
May 30, 2013
Rated 3.0 out of 5.0 by bob1900 Lights not working
Main lights in room not working (yes I did use the key card) side order of chips cold, noise from dustbin emptying, breakfast late. corridor smelly
May 28, 2013
Rated 4.0 out of 5.0 by woodleywag Bristol Bash
Well we were looking foreward to our mini break at the holiday inn Bristol Templemead, and although it was very handy for the train and bus, it was quite a walk to the shops and very noisy with city traffic. The staff were very helpfull in every way We found the house meal menu rather expensive so we dined out, Oh! and the pub next door we were sent to closed on sunday evenings So come on holiday Inn sort your meals out. We would not stay here again but only because of the traffic noise!!!
May 26, 2013
Rated 3.0 out of 5.0 by RemcoP Good location but skip breakfast
The hotel is across the station and close to the center (10 minutes walk). Very convenient to visit the city. Hotel room is good.
The complimentary breakfast is tasteless. Coffee, orange juice and egg are all instant products. Not very good. I rather pay a little extra to receive a decent breakfast.
May 20, 2013
Rated 5.0 out of 5.0 by sugar39 FABULOUS !!
Everything was superb, we highly recommend this hotel for a relaxing break.
May 16, 2013
Rated 4.0 out of 5.0 by SJGPRS two night stay.
i attended a conference held at the Mariott Central. The Express was where it said it was. The room had the facilities as advertised. It was clean and well presented. I slept well. I was a little dissapointed in the selctions available for breakfast, but soon got over that. The £15 meal coupon for the nearby Italian restruant was great value. excellent food and service.
very pleased with selection and stay.
April 17, 2013
Rated 5.0 out of 5.0 by 903tba Consistently good
Have stayed several times always as late arrival and always had a cheerful welcome and a most comfortable room.
April 14, 2013
Rated 1.0 out of 5.0 by cazzaw Not Nice!!!!
We stayed in this hotel last weekend. From Friday until Sunday.
In my husbands words. The worst 2 nights sleep in a hotel in years.
The Hotel was noisy . We had our 5 year old daughter with us and she couldn't get to sleep until after 10 pm on the first night because of the noise from other inconsiderate guests. The fire alarm went off twice.Once about 7.30/8pm and the second time approx. 1.30/2 am . We were told it was because of other guests not shutting the bathroom door whilst showering!!!! Really? The second night was slightly better, however the air conditioning even though turned off kept making a funny sound. Our daughter work up several times in the night asking for the machine to be turned off..
The breakfast was not good. Even though it is included in the price we would have preferred to have paid for better quality food.
We spoke/ complained to reception about all of our problems on the Saturday and Sunday mornings, however they said that there was nothing they could do. We booked a family room and we were placed on floor no. 2 however they also advised that they also put all of the hen and stag parties on floor no 2. WHY???? You normally book a family room as you have family staying with you. I.e. children.
All in all Not a place for you to say with the family / children.
Very dissappointed with Holiday Inn.....
April 12, 2013
Rated 3.0 out of 5.0 by Blonde70 Cheap option
Booked this hotel for a sporting commitment for my son. location was convenient for car travel but not so great for walking into town/restaurants/ nightlife! convenient for station. Staff great, beds comfy, scenery not great either at front or rear of hotel. Road noisy out front. Extractor in bathroom didn't work.
April 8, 2013
Rated 5.0 out of 5.0 by OAP67 Friendly staff
I have stayed twice now at the Bristol Holiday Inn Express and both times have received a great level of courtesy, helpfulness and friendliness. The room is clean and provides everything I could want. It is also quiet.
The breakfast was slightly disappointing on Easter Sunday; a choice of scrambled egg, sausage and baked beans on the hot buffet but what there was was tasty. Plenty of toast available as well as juice, cereals and hot drinks.
I would recommend this hotel as value for money.
April 6, 2013
Rated 5.0 out of 5.0 by dicdr comfortable and convenientg
Stayed for one night,good position for centre and station
March 31, 2013
Rated 3.0 out of 5.0 by bangormaine A few changes could improve
My first point with the Hotel is the lack of adequate Disabled Parking. There are several spaces at the back door but only one is used for Disabled Parking. I think at least three spaces could be reserved as the main Car ark is only a few yards away.
Secondly my bed was covered in soot as soon as I switched on the room heater. I was moved to another room but this should not happen.
At the end of my first full day I returned rather late to my room to be greeted with the strong smell of sewage in my corridor and even stronger in my bathroom.
On a positive note I found the staff both before my arrival and during my stay to be very professional and they all tried hard to make my stay an enjoyable one.
The Hotel is well positioned and has a good car park at the back which is a bonus in a busy high street.
The problems are solvable so all in all I would return to this Hotel
March 31, 2013
Rated 1.0 out of 5.0 by Johnnyboyyork Tired, grubby and overpriced
On a positive note, this property is really handy if all you need is an overnight stay close to Bristol Temple Meads station. Beyond that it is dated, poorly maintained and exceptionally pricey in relation to the quality of the accommodation. The breakfast food was really poor quality, too - over-ripe and bruised fruit, processed cheese slices, paper-thin toasting bread, cheap croissants and disgusting Elm Farm long-life yoghurts. I won't be returning until it is refitted and under new management.
March 25, 2013
Rated 4.0 out of 5.0 by Cas50 Good location and value
The staff at this hotel (especially on the reception desk) are always friendly, helpful and attentive - a real asset. I have previously stayed in rooms at the front and found them to be very noisy but this time I requested a room to the rear and had no complaints at all. The cooked breakfast never looks particularly appealing but I enjoy the rest of the items on offer. All-in-all this hotel suits our needs very well, which is why we don't bother looking at alternative establishments any more.
March 23, 2013
Rated 1.0 out of 5.0 by DAVIDC NIGHTMARE
I AM A GOLD ELITE MEMBER. I BOOKED THIS HOTEL ON 22 JAN 2013 AND REQUESTED A HIGH UP END OF CORRIDOR QUIET ROOM. I ALSO REQUESTED (CONFIRMED) A ROOM WITH SOFA BED AS THEY ARE NORMALLY MORE SPACIOUS. ON ARRIVAL I WAS ALLOCATED A ROOM ON THE 4TH FLOOR (OUT OF 6) NEARLY IN THE MIDDLE OF THE FLOOR AND A ROOM WITHOUT SOFA BED. i WAS AWAKENED AT 11 30PM BY NOISY GUESTS HAMMERING ON OTHER DOORS ALONG THE CORRIDOR, SHOUTING AND USING FOUL LANGUAGE. THIS HAPPENED AGAIN AROUND 2AM AND AGAIN SHORTLY AFTER 6AM. WHILST I APPRECIATE THAT GUEST BEHAVIOUR CAN BE SOMEWHAT OUT OF YOUR CONTROL, IT IS JUST FOR THIS REASON I REQUESTED THE ROOM I DID. IE QUIET, END OF CORRIDOR. IT WAS A MOST DISTURBED AND UN ENJOYABLE EXPERIENCE BEING LOCATED WHERE I WAS.
THE BED HAD A SELECTION OF SOFT AND HARD PILLOWS BUT THE SOFT ONES WERE SO FLAT THERE WAS VIRTUALLY NO FILLING IN THEM TO ALLOW THEM TO BE SOFT. I LIKEN THE PILLOW COMFORT EXPERIENCE TO BEING TOTALLY A NON STARTER. tHE BED SHEET ALSO HAD A HOLE IN IT. OVERALL I CONSIDER THAT STANDARDS AT THIS HOTEL ARE WELL BELOW WHAT I HAVE BECOME TO EXPECT
I HAVE STAYED IN MANY MANY HOLIDAY INN HOTELS IN THE PAST AND BEEN VERY SATISFIED WITH THE STANDARDS HOWEVER THIS EXPERIENCE WAS THE WORST EVER. I HAD HOPED THAT BY OBTAINING THE GOLD ELITE STATUS THAT IT MIGHT HAVE GIVEN A DEGREE OF BETTER ROOM ALLOCATION , BUT CLEARLY THIS ACCOUNTS FOR NOTHING HERE.
March 18, 2013
Rated 4.0 out of 5.0 by Bonalba4 HOLIDAY INN EXPRESS BRISTOL
HIEXP Bristol offers the same consistant product that I have experienced over many years from all HIEXP hotels. They are clean, warm and comfortable at a fair price especially as breakfast is included. I use HIEXP whenever possible...
March 12, 2013
Rated 4.0 out of 5.0 by SimonB Super great location (Train Station and City Center)
Two minutes walk from Bristol Train Station and 12 minutes
walk to the City Center.
Good service, clean and quite.
March 5, 2013
Rated 2.0 out of 5.0 by bob1900 Smoke Smell
Although the room was a no smoking room the smell of smoke was nearly overwhelming, it would have helped if the air con worked, but it did not.
Heating came from a machine labelled do not use - told to use by reception who said they were to busy to attend.
the plug in sink was stuck and had to prise open with spoon - pointless ringing reception again as I expect they were to busy.
drain from shower tray partially blocked and nearly overflowed
March 1, 2013
Rated 5.0 out of 5.0 by GailS Excellent customer care, very clean room & comfortable bed
We had booked for 2 nights and our first impressions of the holiday inn was when we asked to change the days of our stay. Reservations(Ranka) couldn't have been more helpful and it was lovely to see her on duty on our visit.
The only problem we had was parking the car as the hotel car park sign is not visible as you drive behind the hotel & we didnt spot the temporary parking bays at the back door as we were following the road arrows into the public car park. The manager took this on board & said she would pass it on.
The staff looked after us with a personal feel making sure we had a quiet room & giving us information about Bristol. Nothing was too much trouble.The bar was open very late which we used when we returned from our party ensuring we had a relaxed end to the evening. We found the bar prices reasonable. We slept extremely well in a very comfortable bed in a very clean room of a good standard. Well done Holiday Inn Express - we will be back!
February 16, 2013
Rated 4.0 out of 5.0 by ccso Convenience, Comfortable, Clean, Good Breakfast and service with heart
Convenience - 2mins walk to Bristol Temple Mead Train Station
Comfortable - Got everything you need for daily use
Clean - As titled
Good Breakfast - Full Breakfast
Service with heart - Friendly
February 10, 2013
Rated 1.0 out of 5.0 by JJF001 below Average for the Group
I have stayed at a no. of these hotels and so far this one is the worst, it might be the location, but it was very noise and the food was below par.
February 4, 2013
Rated 2.0 out of 5.0 by Young67 Tired Hotel Breakfast poor
Rooms and overall Hotel looks tired, needs freshening up to justify staying here again. New Holiday Inn on Bond Street is so much better if you can book in advance and get similar or cheaper rates.
Heating took a while to 'kick in' - sat with my coat on for 30mins waiting for it to warm up.
When arrived for breakfast at around 8.45am most of the hot options not there and were not replenished.
Did get free wi fi and 2 for 1 drinks voucher as a PC member.
Reception staff were pleasant.
Stayed here 3 or 4 times in the past but wont be coming back any time soon.
January 23, 2013
Rated 4.0 out of 5.0 by Sparky44 The Bristol experience
Having stayed a lot in HIE's around the country, Bristol lived up to the good standard of all the others. Only a couple of gripes, a blocked shower tray which was reported to girl on reception, but not acted upon. Traffic noise a bit loud from about 5am. One plus point, was the tall guy on reception (I'm sorry I didn't get his name, I think he was in charge) he was so helpful and pleasant, and couldn't do enough for us. Excellent service. We would certainly recommend Bristol Templegate, and it is so central and handy for both buses and trains.
January 22, 2013
Rated 3.0 out of 5.0 by BJGW Comfortable room.
Excellent Reception Staff. Perfectly adequate room for a short stay. The "Free" breakfast is probably the worst I have had anywhere.
January 18, 2013
Rated 4.0 out of 5.0 by Cherwell3 Great hotel - shame about the breakfast
lovely clean, modern hotel with helpful staff, comfortable room as you'd expect from the brand but the breakfast was a real let down
January 15, 2013