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Rated 4.3 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 Best customer service I been at a few hotels in the past couple of months because of work I am happy to say that by far the best stay out of all of them February 26, 2015
Rated 5.0 out of 5.0 by Great Hotel! We had a great night at this hotel! Staff was helpful. We were checked in quick and the room was clean. We enjoyed breakfast and were on our way. We will definitely stop here again when we travel. February 22, 2015
Rated 5.0 out of 5.0 great Very nice place thank you Vick rick and George you guys helped us a lot thank you guys so much Brockton mass holiday in February 20, 2015
Rated 3.0 out of 5.0 by Felt like a New York effiency This room felt like they cramped oversized furniture into as shoe box. The room had furniture too large for it end there was only one elevator about a five minute walk from where my room was. Also this hotel was very remote up on a hill so one had to drive to have dinner. I know I left my mouse for my computer in the room and( I always tip the maid staff ) when I called to report they said it was not in the room. I can only assume they threw it out. February 16, 2015
Rated 5.0 out of 5.0 by nice stay This hotel was very pleasant. The room was updated and clean. the lobby was very nice. The breakfast was great. February 10, 2015
Rated 5.0 out of 5.0 by John excellent rates for what you get, very happy with breakfast selection February 8, 2015
Rated 5.0 out of 5.0 by Personal Service I go in around 11pm Thursday ,a welcome smile and a fast check in,Room was very clean,the temperature just right, The next morning we meet Cassi at the front desk she gave us a friendly greeting and she helped us with some of our questions,Breakfast was on point and it was hot and plenty of food, Housekeeping did all she can and more in our room ,even put our slippers by the bed,Beds are very soft ,Hotel is by everything the Mall right across and a supermarket called market basket which is fantastic. And yes the pool is open a big plus,To all your staff thank you for a great stay ,the personal service is what this hotel provides. February 3, 2015
Rated 1.0 out of 5.0 by Reservations Reservations representative was incompetent and very rude and made me feel like she was doing me a favor just getting me a room. She was unable to explain room rate differences from stay to stay. She kept asking for the same information over and over. She had great difficulty finding my club account history. I did not and do not feel like a club member or even a valued customer. In addition to the very poor experience with your reservation service center, the Brockton facility itself doesn't cost justify the room rates, whatever they are. The smell of cigarettes permeates the rooms, hallways, stairwells and the elevator and yet you feel it necessary to tell me at check in that smoking is prohibited in your facility. You would be far better served if you actually stopped the smoking. February 1, 2015
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