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Rated 4.0 out of 5 by 77 reviewers.
Rated 3.0 out of 5.0 by Breakfast area The woman attending the breakfast area was very friendly and assisted me with my needs. Thank you. George, the manager knows his hotel and was on top of it. Thank you July 14, 2014
Rated 3.0 out of 5.0 by average hotel nothing made this hotel stand out from others. Average hotel, but not bad. July 5, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable hotel, great service Stayed here for one night to attend an event at the Gillette Stadium (hint: route 27 is a great shortcut). Service was very good, bed was comfortable, and unlike most hotels, the Internet actually worked well and quickly. The complimentary full, hot breakfast was much appreciated. July 5, 2014
Rated 5.0 out of 5.0 by nice staff great choices for nearby restaurants and local info June 29, 2014
Rated 4.0 out of 5.0 by Excellent staff, comfortable beds. For the most part, the stay was acceptable, the hotel was clean, beds very comfortable, accomodations clean. Breakfast was quite nice with a wide choice of items that would suit anyones taste. Close to the highway with access to several local ammenities. June 24, 2014
Rated 4.0 out of 5.0 by Restful A good value for the price. It was very quiet and the beds were comfortable. June 22, 2014
Rated 5.0 out of 5.0 by My Boston Trip I was really concerned having to stay in Brockton when all my business was in Boston, but from the minute me and my kids walked in we were greeted with smiles and a big welcome. The rooms were awesome, very comfortable bed great breakfast and a descent size pool. The only thing that if anything could had changed was the size of the pool. It was very clean and felt great but I felt for the size of the hotel, the pool is not large enough to really get out and do some laps or enjoy without being close to others, but overall this was a 4 star hotel for the price and value and location. June 21, 2014
Rated 4.0 out of 5.0 by Good place for our Team to stay We followed our Granddaughters AAU team to a Foxboro tournament and they had group rates at this hotel. We are not familiar with the area, so followed the team. Their rate made this an excellent value. The building was not originally a holiday inn, but the adaptation is good. Plenty of room and quiet, even though the hotel is squeezed between a busy mall and the highway. Staff was friendly and helpful. Really appreciated the cinnamon shaker set out for breakfast cereal, as I am not fond of the holiday inn brand of coffee, so dressed it up with cinnamon!!! The breakfast attendant was most attentive. I do stay at many Holiday Inns/Express and this was a pleasant break from the cookie cutter new lay outs. Only problem was the shallow pool: fit for the little ones, only! Our trips over to Foxboro were best taken on the highways as the local state routes are windy and slow. However, we stayed an extra night to go out to Nantasket Beach and Hull and discovered the local road thru Brockton to be much better than all the Cape traffic returning to Boston on a Sunday afternoon! Should have asked the front desk fellow before we set out! June 20, 2014
Rated 5.0 out of 5.0 by My compliments to the management Staff was friendly, room was bright and clean. Breakfast choices were many. Located across from many major retailers and restaurants. Would stay again if in the area Would suggest a laundry vending and change machine in the laundry area. June 18, 2014
Rated 5.0 out of 5.0 by nice place Very nice place to stay, close to everything that i needed for my stay. Staff very friendly and a very nice choice for breakfast. will stay here again June 7, 2014
Rated 5.0 out of 5.0 by good place to stay This is the perfect place for me to stay when visiting the relatives. The front desk attendant was very helpful and friendly, and answered my questions with a smile. The breakfast area was kept neat and clean. The person who was in charge in the early AM kept on checking to make sure there was enough food and coffee, and kept the areas tidy and clean. I will stay here again next time I am in the area. If I had to say any 'cons' about this hotel is the location of the elevator, not very convenient. June 7, 2014
Rated 4.0 out of 5.0 by Good value Convenient area, though a bit tricky to get to. Friendly staff and good free breakfast. May 30, 2014
Rated 4.0 out of 5.0 by Good stay overall, problem with door keys Overall a really good hotel, but big problem with the card key system for the doors..... mine failed 3 times in the 5 days I was there, and it's a long walk from the top floor at the opposite end from the front desk to get new keys made!! Don't let the smell in the elevator throw you (I had my doubts when I first rode it.... it needs a major cleaning and deodorizing), the rooms are clean and smell fresh. May 23, 2014
Rated 1.0 out of 5.0 by Good value comes at a price Yeah I had probably the worst night sleep ever at this hotel... If I had a nickel for everytime I heard a door slam in the night I'd be rich today.... Do I need to mention kids jiggling my door handle all night? I travel for business and it's clear business people don't stay at this hotel... If your a noisy inconsiderate immature loud vacation groupie then it's perfect for you... Business people BEWARE!!! I discussed this stay with some other traveling business folks at my meeting the next day and they all told me Brockton is not where you wanna stay and I can see why!! May 12, 2014
Rated 4.0 out of 5.0 by Property and access The elevator in this hotel is in a most awkward place, it is located at the very back of the hotel and is very difficult to access. May 11, 2014
Rated 1.0 out of 5.0 by Bad experience Security knocked on my door i said dont come in he opened door anyway. I complained and manager defended him. I was just glad i was naked at the time. No way to run a hotel letting security to open doors at will especially after i said "don't come in." Beware. April 23, 2014
Rated 5.0 out of 5.0 by Another Great Express This was a pleasant stay, we have come to rely on Holiday Inn Express locations as one of our top choices. Our main reasons are the included breakfast and the pool and/or hot tub. We have children so it is important for us to have certain things. This location was very nice and clean and seemed recently renovated or built. The breakfast was nice, the pool was lovely, and the room was clean spacious and had an adequate TV with lots of channels. April 10, 2014
Rated 2.0 out of 5.0 by very dissatisfied I was very dissatisfied with my stay at your property. I reported roaches in my room (Monday or Tuesday morning) and requested my room be exterminated while I was out of the room. I returned that evening and the clerk at the front desk wasn't aware of my request. He did call someone on the phone and was told that he went into the room but didn't see any roaches but didn't exterminate. The clerk did move me to the room next door; however, I was livid that nothing was done. I was there on business for 5 days and was very uncomfortable. whether he observed roaches in my room or not is not a determining factor to ensure the property is clean and I am comfortable. I don't know who the clerk spoke with on the phone, but he could have spoken to housekeeping. I killed 2 roaches Monday morning in the bathroom and left them on the wash basin. I travel for business 2 weeks a month and my comfort is very important to me. Hopefully, in the future this type of problem can be rectified immediately and without hesitation. April 9, 2014
Rated 4.0 out of 5.0 by 環境甚佳 附近購物方便,房間舒適,早餐提供美好一天.............................. April 8, 2014
Rated 4.0 out of 5.0 by Convenience The location and reliability of the Holiday Inn and Holiday Inn Express is what drew me to the chain. The staff and amenities is what keeps me coming back! April 2, 2014
Rated 5.0 out of 5.0 by Excellent job & excellent service I arrived late at night. The woman at the desk was very welcoming and warm. I believe her name was Christine. She checked me in quickly, gave me a bag of goodies and sent me on my way. She put a smile on my face when she said "If you need anything, just dial 0 from the room phone and I will send up my security guard." Room was very clean!!! April 1, 2014
Rated 3.0 out of 5.0 by comfortable bed and good location stay was pretty good. the entrance door most convenient to our room was inaccessible do to painting, the toilet seat wasn't the correct one for the bowl, and I thought the TV could have been bigger, but it was clean and comfortable and affordable. March 30, 2014
Rated 4.0 out of 5.0 by Ice Machine Unfortunately, a room near the vending area and ice machine is not concussive to good sleep. The machine loudly dumps ice all night. The lobby computer for printing is impossible to use. Even with maintenance help it took over an hour to print two emails and a board pas which were all very very light print and each page was reduced to a quarter page. March 24, 2014
Rated 5.0 out of 5.0 by great This is my new relax spot. Whenever I come here its never a problem. I stayed at the one in brockton and Jorge the person who works upfront on fridays is truly amazing , so kind and welcoming. Although they could use a jacuzzi. One thing I did not like would be the night security gaurd on friday nights, very rude and demanding. But overall I love this place! Keep up the good work guys! March 18, 2014
Rated 1.0 out of 5.0 by disgusting pool The pool was so green/brown tinted you could not see the bottom. Very uncontrolled group of people late at night. Would never stay here again. We needed a rollaway and when the guy brought it to the room there was no space to to put it. He was going to leave it there . We had to tell him he either makes room or we need a bigger room to put it in. My husband had to help him move the ET center to make space. March 7, 2014
Rated 5.0 out of 5.0 by Quick & painless Check in was smooth & service was wonderful. Very soothing atmosphere. February 28, 2014
Rated 5.0 out of 5.0 by Comfortable Bed The staff - Angel & Jorge were very professional and polite. They went out of their ways to make me happy I love this place the bed is very comfortable, the place is very clean. Keep up the good work... February 10, 2014
Rated 2.0 out of 5.0 by Not my usual HI experience The room to the back of the hotel was not secure. At any time of night I could enter the hotel without using my room key. This didn't make me feel to secure. The breakfast breads were stale and the orange juice sometimes came out as water. My biggest issue was with my room. The vent in the bathroom blew out very cold air like an air conditioner. Since it was the dead of winter it made for an uncomfortable bathroom experience especially afer the shower. I called to complain about it and your staff seemed to know that this was an issue with the 3rd floor and suggested i change rooms. My long and late work hours made this inconvenient for me. There seemed to be plenty of rooms available from the get go so if they knew this was a problem I wondered why they would give me the room to begin with. February 3, 2014
Rated 5.0 out of 5.0 by Great Customer Care We were recently forced to find a hotel after our car broke down very late at night. We had to stay 2 nights in the area until our car could be fixed, and the staff was terrific! We basically only had the shirts on our back and the staff accomodated us with toiletries and even were able to move us to a larger room for the second night’s stay. At checkout, the car wasn’t quite ready, and we were able to leave the few belongings we had with the front desk so we could walk to a nearby restaurant for lunch and then stay in the lobby to watch TV until our car was ready. Besides the great staff, there are stores and restaurants within walking distance which made the unexpected trip much easier to handle. If I am ever in the area again, I would definitely stay at this hotel. All of the staff from the front desk to the maintenance workers was extremely friendly. And the price was very reasonable too. January 16, 2014
Rated 4.0 out of 5.0 by all in all a good place to stay it was a nice quiet and cozy place also with a nice appearance to it the standard room was great (even had a fridge) the location is very convenient with lots of stores nearby like Best Buy, Dick's Sporting Goods, Harbor Freight, and even a Westgate Mall good variety of breakfast unfortunately i didn't get a chance to check out there pool and fitness center the was price was very competitive :) December 17, 2013
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