Rated 4.0 out of 5 by 40
Rated 4.0 out of 5.0 by Velvee Good hotel - friendly staff
I was a bit leery after reading some other reviews about the cleanliness of this property, but I was pleasantly surprised with my experience. The front desk staff was great - very friendly and helpful. The room was clean, albeit on the small side, and the bed was comfortable. This is an older property but the management has done a good job keeping it fresh. The only negative is that I noticed are some big stains on the hallway carpeting, however, the condition of the room and lobby were immaculate.
November 4, 2013
Rated 5.0 out of 5.0 by Turtle77 The comforts of home away from home.
I have visited this location on more than one occasion and each time the receptions was very warm and welcoming. The front desk staff in particular Jorge and Angel were very accomodating, professional, and kind. Customer service was beyond excellent. The breakfast staff was as professional as the service desk with same qualities. The breakfast food was in variety and taste was good. Location is next to freeway and mall but you would never know it with the quiet quaint atmosphere. Cleanliness was excellent. I will highly recommend this Holiday Inn Express..
October 18, 2013
Rated 5.0 out of 5.0 by NyRed Great service, comfortable bed, clean and neat
We had a good stay and was treated like a VIP including getting a snack bag with a choice of trailer mix or chips with a bottle of water. Nice touch!
October 17, 2013
Rated 2.0 out of 5.0 by DmV427 Great staff, dirty rooms
The staff was wonderful from the moment I checked in- very friendly and helpful. I walked into our room for the first time though, and there was a half-eaten Dorito on the floor to the side of the bed. Upon opening the one (very sheer, not light-blocking or privacy providing at all) curtain, I saw that the window was filthy. It had sticky/drippy handprints and lip marks all over it. Disgusting! In the bathroom it looked like there were dried snots along the back of the door.... I was kind of glad to only have to stay in that room for 2 nights.
I woke up at 3:30am because the lights from the parking lot were so bright and the sheer curtain provided little relief from them, and the bed was not terribly comfortable. When I looked out the window there was a large group of people congregated at the end of the parking lot, which then made me glad for the bright lights keeping my car well-lit. The police soon showed up and the group dispersed.
All said, this is probably one of the better hotels in Brockton.
October 9, 2013
Rated 4.0 out of 5.0 by Jf12345 Nice and relaxing
Had a great stay with a very nice accommodating staff. Breakfast had a nice selection. Very close to the highway and shopping. Have stayed here two years in a row and plan on doing so again some time in the future.
October 5, 2013
Rated 4.0 out of 5.0 by KathiT Overnight Stay
We had six rooms for an overnight trip to Brockton. Your staff was extremely accommodating and helpful. The only bad thing that happened is that none of us arrived until after 3 pm purposely because we were told we could not get in before that. The first group that arrived had to wait an hour and a half before they could get into their room. Once we were all in, the experience was wonderful.
October 2, 2013
Rated 4.0 out of 5.0 by Steve10000 Comfortable, friendly, great service...and QUIET
Though not a cheap price on rooms, but worth it...absolutely no complaints...staff was wonderful...convenient "near freeway" location...would stay there again...next time will try discount sites (travelocity, etc.) for better rates.
October 2, 2013
Rated 5.0 out of 5.0 by ConnieSh Nice, clean, and convenient place to stay.
I initially thought this place was a little pricey but after a little research, it was comparable to similar places. The front desk person was beyond nice and very helpful. Our room was spacious and very clean. No complaints at all and will stay there again.
September 24, 2013
Rated 4.0 out of 5.0 by stan49 house keeping/ maintenance/ news paper
shower curtin needed changing, smell musty; return- vent in bathroom needed dusting; carpet needed cleaning, smell musty as you enter room; refrigerator: lost food due to low temperature and leaking at bottom,may have caused musty smell in carpet;need iron outlet in closet due to length of cord;received news paper only 3 times during my stay; house-keeping office had a pad-lock on it , it looked tacky and unprofessional ;other-wise my stay was pleasant.
September 22, 2013
Rated 4.0 out of 5.0 by Lkg0331 Very happy with our stay
Hotel was very clean. The beds were comfortable and the rooms were spacious. The staff was also very nice.
September 11, 2013
Rated 5.0 out of 5.0 by karennjeff highly recommend
this was my first stay at this hotel. it was perfect. no complaints. the hotel was full and next to a major highway, yet it was quiet. breakfast was plentiful and good. pool was well taken care of. very clean and the beds were comfortable. one of the best prices in the area.
September 11, 2013
Rated 4.0 out of 5.0 by jjohnsen4 quick stay
arrived at 1230am and left at 8am, but check in was easy and rooms and hallways have been nicely updated. bed, sheets and pillows were comfortable. Express brand continues to deliver on expectations.
September 7, 2013
Rated 4.0 out of 5.0 by California946 Clean and comfortable
Location OK..Hotel in good condition..friendly staff..loved the indoor pool. Laundry area great!
August 31, 2013
Rated 5.0 out of 5.0 by saiffullah great service
The hotel was clean and not smelly. On check in the attendant was kind and courteous. Will definitely stay there again :)
August 30, 2013
Rated 5.0 out of 5.0 by Jenpro41 Concert stay
Great hotel. Nicely remodeled. Beds very comfy. Service fast , knowledgable and friendly. Great breakfast. We will stay again.
August 28, 2013
Rated 4.0 out of 5.0 by Francis1984 Excellent for sport trip
I will recommand this hotel to my friend when we will see our Montreal Canadiens beat your Boston Bruins !! :)
The hotel is very clean, not expensive, pool and gym are OK. near Downtown Boston, near Wentham Outlet.
Will be a choose for my next trip to Boston.
August 20, 2013
Rated 1.0 out of 5.0 by Peter1664 Business Travel
Travelling for business and staying at this Holiday Inn was not bueno at all. The walk to the elevator is a joke. There was a large party of younger travelers that no matter where they were in the hotel made so much noise it made my stay unproductive both in being able to work in my room as well as getting a solid nights sleep. Part of that falls on the visitors but some of the squelching of all the noise certainly falls on management, nothing was done, at least on the floor where my room was.
I usually do not try and mention such negative items but this needed to be said.
Not a Holiday Inn that I would ever stay at again.
Oh, and just a side note, the place was filthy, even the elevator walls and control board was just nasty.
On a positive note the staff was very pleasant, seems like the only redeeming quality.
August 19, 2013
Rated 2.0 out of 5.0 by Albert123 HIE Brockton
Asa loyal and regular HIE customer, I was very disappoointed with this property. The hallways and elevator were in need of at least a vacuuming and didn not seem to have been vacuumed in the 3 days that In was there. The storage rooms are poorly located and the staff slamming the doors regularly and with frequnecy made the hallway very noisy. Between the noise and the lack of cleanliness, I would not stay at this property again.
August 16, 2013
Rated 4.0 out of 5.0 by GMan76 Great service
The suite was excellent. The sofa bed was actually comfortable. The staff person (young lady) who checked me in was very helpful and accomodating. The security guard (I believe Mike is his name) was very polite, very friendly, and assisted us in everything we needed during the stay.
My only complaint is the elevator floor was a little dirty. The side entrance was also a little dirty. That area needed a vacuum.
Otherwise, my stay was great.
August 2, 2013
Rated 5.0 out of 5.0 by Canadianer Visit to Brockton
We stayed at the Holiday Inn Express only for a few days while visiting Boston. All of the staff were very knowledgeable and professional. They were able to assist us and provide us with directions for options for subway, train to visit Boston. They were very quick in replying to requests for additional towels, wake up call, etc.... The location is great close to highway and services (mall, restaurants, grocery store, etc....). I would certainly recommend this property. The full breakfast was a great way to start off the morning and bonus since it was complimentary!
August 1, 2013
Rated 3.0 out of 5.0 by stuvic93 Worst Holiday Inn I've stayed at
When checking into our room, we were immediately hit with a huge "bam" of cigarette smoke, as if the person before us smoked. As a smoke free facility, this should not have happened. When complaining to housekeeping we were told the person in the next room was smoking weed (to which we replied, this was not a weed smell, and still should have not been tolerated.) The breakfast choices were OK, but not very good tasting. The bathrooms had peeling paint, and rust spots in the tub surround. I will stay elsewhere next time.
July 19, 2013
Rated 3.0 out of 5.0 by aross214 Dissapointing...
We stayed here for a little one night get away mostly because it was hot. I was looking forward to the pool and quiet. We checked in went up to our room changed and when we got to the pool it was closed. We then asked the front desk when it would be open again they informed us it would be Sunday (this was Friday) No one informed us of the pool issue either before or during our check in. On top of that there was issues with the A/C in both rooms we were put in and when we went to breakfast at 9am there was barely anything to choose from. I am very rarely disappointed when I stay at holiday inns but it was an awful stay. I will say that the room was clean and the bed was firm.
July 11, 2013
Rated 4.0 out of 5.0 by Lisal25 Checkin staff
We stayed here for two nights in June 2013. The guy Jorge who checked us in was lovely and after a long day travelling really cheered us up, him and Mike made our evening and offered to make us fresh coffee.
July 4, 2013
Rated 1.0 out of 5.0 by marty65 this last time was not a great stay
This was our 2nd stay in a month.. To our surprise the guy at the front desk who was unshaven told us because we wanted to pay with cash that we now had to pay a $100.00 security deposit. ( now 2 weeks before it was $50.00)..He tried to explain that people were smoking in their rooms and it was hard to clean.. He explained that we could use a credit card and they would redo the transaction in the morning. On our way to our room housekeeping was still cleaning and it was 3pm. (maybe they should hire more help) There was tons of teenagers running thru the halls (basketball team).ALL night we heard doors slamming! then at 7am after being up most of the night with the noise you could hear kids screaming in the halls an parents talking loud as if it was 2pm.Maybe putting signs in the hall reminding people that others are staying here as well might help with the noise.
June 21, 2013
Rated 4.0 out of 5.0 by younglack It's nice choice.
It was very comfortable for relax.
Staff was very flexible and active.
This hotel is situated in arrounding the big market and restaurant.
So we could spend relax time without any inconvenience.
May 25, 2013
Rated 5.0 out of 5.0 by BusinessMatt Great Customer Service
The HI Express - Brockton continues to exceed my expectations. The front desk staff is excellent. The rooms are clean. The location is convenient for dining and shopping. I will only stay here when I am conducting business in the area.
May 6, 2013
Rated 1.0 out of 5.0 by wwwwwwwww bugs in room- late night noisey people in halls
The Inn is showing its age had flying ants in the room, was cramped compared to a fairfield inn. Desk people were friendly but the security guard did nothing to assure a quite stay,
April 11, 2013
Rated 3.0 out of 5.0 by GR27 Recent Upgrade, already needs another one
The hotel was recently renovated. However, it could already use another one. I was in a non-smoking room, but all you could smell in the hall was cigarettes. Hotel staff was constantly outside one the the doors on a smoke break. Brockton must be the cigarette capital of the U.S. The room was ok, nothing special. The workout facility was very modern and nice, as well as the pool. Hotel lobby was very modern. Breakfast was a plus.
April 2, 2013
Rated 5.0 out of 5.0 by latinjun March Stay
I enjoy my stay at the Brockton location. The front desk personal where great and very professional.
April 1, 2013
Rated 5.0 out of 5.0 by sullycat outstanding service
we're from new Mexico and don't see a lot of snow but flew into a terrific snowstorm in Boston, drove to brockton to stay at holiday inn and woke up to about a foot and a half of snow. the manager was out making sure all the guest that were leaving were able to get to their cars and get on the way two employees were shoveling snow and scraping the snow off of cars so we did not have to stand out in the snow and try to dig out. it was a beautiful example of putting the care and concern for others first. these people deserve some special recognition, i will recommend this hotel and will now make holiday inn my first choice when i travel.
March 14, 2013