Rated 4.0 out of 5 by 44
Rated 5.0 out of 5.0 by Pinky04 Quick & painless
Check in was smooth & service was wonderful. Very soothing atmosphere.
February 28, 2014
Rated 5.0 out of 5.0 by Maggie B. Comfortable Bed
The staff - Angel & Jorge were very professional and polite. They went out of their ways to make me happy I love this place the bed is very comfortable, the place is very clean.
Keep up the good work...
February 10, 2014
Rated 2.0 out of 5.0 by Bob320 Not my usual HI experience
The room to the back of the hotel was not secure. At any time of night I could enter the hotel without using my room key. This didn't make me feel to secure.
The breakfast breads were stale and the orange juice sometimes came out as water.
My biggest issue was with my room. The vent in the bathroom blew out very cold air like an air conditioner. Since it was the dead of winter it made for an uncomfortable bathroom experience especially afer the shower. I called to complain about it and your staff seemed to know that this was an issue with the 3rd floor and suggested i change rooms. My long and late work hours made this inconvenient for me. There seemed to be plenty of rooms available from the get go so if they knew this was a problem I wondered why they would give me the room to begin with.
February 3, 2014