Rated 4.3 out of 5 by 75
Rated 5.0 out of 5.0 by Jenneral Friendly staff
I had an enjoyable stay at the Holiday Inn Express in Brockville, partly because of the friendliness of the front desk staff and the cleaning staff. The front desk was very helpful with suggestions of where to eat and what to do in Brockville as this was our first visit there.
They also were very helpful when it came to trying to find a remote for our TV. They couldn't but they tried real hard and explained it was because they had just replaced all the TV's in the hotel over the past few days and they weren't sure where the actual remotes were for the TV itself. I had the cable remote but it didn't control the volume. They did show me how to control it on the side of the TV though so that was fine.
The cleaning staff were very friendly without being intrusive. When we asked for a couple of extra bottles of water they gave it to us right away and did not charge us for them. Not like any other hotel I have ever stayed at where you get nickle and dimed to death. They left us extra towels when asked.
The great room staff were very good at keeping the breakfast well stocked and hot. I appreciated that the menu was in the elevator so I could know in advance what would be available to me. I found the bed a little hard for my taste but I am used to a pillow top bed.
All in all a very clean and quiet hotel with very professional staff. Job well done.
August 6, 2014
Rated 5.0 out of 5.0 by jllll So convenient
I requested to not be on the hwy side as I am a light sleeper. Really enjoyed my visit and a great nights sleep after a long day of driving. Checked out the East Indian restaurant downtown - ___________ Mint. Fantastic as well. Would recommend.
August 6, 2014
Rated 3.0 out of 5.0 by Lloyd53 Stay in Brockville
Room itself was very nice.
Was very disappointed that there was no TV service.
August 4, 2014
Rated 4.0 out of 5.0 by paulae Excellent hotel in a not so good location
The hotel itself is great -staff were very helpful and friendly, place was clean. Breakfast was great- bacon every day, eggs, fresh fruit, etc. etc. Inside the hotel, it was quiet from other guests, hallways, bathrooms..
This hotel, though, is located adjacent to the very busy highway 401, and the traffic here is non-stop, making the location noisy. The htoel will give you earplugs or white noise machine, but if traffic noise bothers you, don't choose this hotel
July 27, 2014
Rated 4.0 out of 5.0 by MrsKim Highway traffic noise is loud
Everything was great except the noise from the highway ... if you can get on the other side of hotel it is excellent ... but if you want sleep do not stay on side that has the highway
July 23, 2014
Rated 5.0 out of 5.0 by ca001897 Simply the best.
I stay at many hotels with my employment and I'm always happy to have a great experience at places I stay. I was given an upgraded room to a suite before my arrival so just that alone made my day. The room was perfect and had all of the newest gadget available. I simply love Holiday Inn Express & Suites hotels.
July 19, 2014
Rated 5.0 out of 5.0 by AGM1 Hats of to Holiday Inn Express and Suites Brockville!
Another great stay at Holiday Inn Express and Suites Brockville. The staff provide exceptional service. The hotel was full but the staff worked diligently to provide excellent customer service and treat guests like they were guests in their in own home - not just like a "cutomer". Exceptional service, comfortable rooms and beds, very clean hotel! Will definitely be returning to this hotel!
July 16, 2014
Rated 5.0 out of 5.0 by Newly Wed 2014 excellent service
staff were all friendly to any guest, the managers door was open as if to invite guests to say hello on their way by..Normally I find that the manager is hidden away behind closed doors..front desk staff were VERY accommodating . Not once did I feel we were interruping their daily routine. One issue...We checked in on the 11th and the pass keys had to be reoladed on the 12th, one of the twice during that day...
July 15, 2014
Rated 4.0 out of 5.0 by Asterism27 bed
Comfortable bed and services would stay again in are return trip
July 10, 2014
Rated 4.0 out of 5.0 by carojr Great one night stay
I had looked at other places before booking, but went with the Holiday Inn express knowing that it is a name that you can trust and that is consistent from one Holiday Inn to another. Its always a safe clean place for my family.
July 9, 2014
Rated 2.0 out of 5.0 by ddean123 ok hotel
for some reason this hotel is ranked one of the highest in Brockville. It's one of the newest so it is clean but without a fridge in the room and no communal bar area with a tv it's as boring as it gets. The rooms are clean but there's small issues everywhere. The toilets bang loudly when flushed, the doors squeak and the hallways feel like a dungeon as they are barely 7 feet high.
July 9, 2014
Rated 2.0 out of 5.0 by katmac60 Clean, comfortable room, dirty bathroom
I was disappointed with my last stay at this property. I stayed there in March, although I stayed in a suite which was amazing. In June I booked just a regular room, was advised through my booking I would have a room with one King bed, but ended up in a room with two queens. Not a big deal, however when I arrived at 1 am exhausted from a 5 hour drive all I wanted to do was soak in a nice hot tub, didn't happen the floor of the tub was black. I also arrived to discover there was no refrigerator in the room so had to keep my things cold via ice from the ice machine. I could have stayed elsewhere for less money and had a clean bathroom and a refrigerator. My daughter is a college student in this city for the next three years. Future visits, approx. every two months will be elsewhere.
July 6, 2014
Rated 5.0 out of 5.0 by vanna90 Easy and comfortable
This is a great place to relax after a busy day! Everything was working and easy: check-in, check-out was fast and easy. Room was clean and comfortable. Breakfast was plentiful. The pool was available and clean!
July 3, 2014
Rated 5.0 out of 5.0 by canucktrio Nice Property
It was a nicer than average property. No complaints at all. I had worried about the 401 side from other reviews-noisy complaints. I had no concern once in the room. My daughter and her friend also said they found no concern. There was some sound. Just not anything to note. If you need dead silence, then maybe take the north facing rooms. Breakfast was good, and the tables and food area were clean. Selection was as expected for this brand of hotel.
July 2, 2014
Rated 5.0 out of 5.0 by Elementary31 Comfortable as usual
Stay here all the time when traveling to Brockville and really is my only choice now. Always courteous and attentive staff with comfortable rooms that are always clean. Do not use any of the amenities but have heard good things about them. Breakfast is basic but gets the job done.
July 1, 2014
Rated 5.0 out of 5.0 by notrunningfast Great staff, and comfortable stay!
The staff were really helpful to me! They really seemed to go the extra mile!
July 1, 2014
Rated 4.0 out of 5.0 by sammy93 Clean, fresh, great location
The hotel was clean, new and the staff were very friendly. I was speaking at a meeting in a conference room and was very impressed with the set up and size of the room. The food was fantastic and the service was professional.
June 30, 2014
Rated 5.0 out of 5.0 by bt12345 Business Trip
The friendly staff, clean rooms and good choice of breakfast items made this hotel my number one choice to stay at in the Brockville area.
June 29, 2014
Rated 4.0 out of 5.0 by Drspongebob Always a freindly place to stay
I travel for my job and have found that most of the Holiday Inn hotels to be very accommodating, they have almost became my home away from home. At the Brockville location, breakfast is always hot and ready (often even before 6:30 am), the exercise facilities allow for personal temperature control and television selections, the beds are comfortable and parking is free and ample.
June 28, 2014
Rated 5.0 out of 5.0 by Fritster Business Travel
Great newer hotel, fantastic staff. Don't forget complimentary ear plugs if you're staying on the highway side of the hotel.
June 25, 2014
Rated 5.0 out of 5.0 by Daddy1966 Great Hotel; Breakfast Buffet; Swimming Pool
Travelling with two little kids the hotel was perfect for our stay; excellent indoor swimming pool; great breakfast buffet; and a room with two queen beds and a pull-out sofa bed.
June 25, 2014
Rated 5.0 out of 5.0 by lapuck will choose HI brockville again
super front desk staff
they and the housekeeping manager went out
of their way to acknowledge my wife`s birthday
much appreciated, big thanks to all
June 23, 2014
Rated 4.0 out of 5.0 by Mickyfinned This hotel rocks
I often come to Brockville just to stay in my room and get drunk. This place is perfect for closing the curtains and drinking away.
I will return.
p.s. sorry for the broken lamp shade
June 23, 2014
Rated 5.0 out of 5.0 by jer83 great room, and staff
everyone at the hotel was super friendly, the rooms were clean and the bed comfortable. great location in walking distance to many things.
breakfast starts at 6:30, though i wish it was out earlier, but instead i just had cold food. that is my only issue, and thats small.
June 18, 2014
Rated 5.0 out of 5.0 by Vallalee Home away from home
On our way home, after a long drive its comforting to stay at a Holiday Inn Express because you know you are going to have a clean, comfortable, restful stay.
June 14, 2014
Rated 5.0 out of 5.0 by Jim90 Great Service
At is hotel quite frequently for business and find it to be clean, comfortable, and the staff is great.
June 11, 2014
Rated 3.0 out of 5.0 by Ticked off in Brockville Noisy, pricey room
Premium room and price - on the highway side of the hotel, which is located very close to the highway. Lighting in bathroom is very poor.
June 3, 2014
Rated 5.0 out of 5.0 by Samnall1 Great Service all around
I had a great expereince, the rooms were cleaned everyday. The staff was very friendly and accommindating.
June 3, 2014
Rated 5.0 out of 5.0 by Faye1234 Comfortable bed and very clean
Wonderful service and comfortable rooms. Hotel was kept very clean and staff was always courteous.
June 2, 2014
Rated 3.0 out of 5.0 by TagTab Lacking
We booked two rooms at the same time, two weeks in advance, and they put us at complete opposite ends of the hotel. The pillows were too thick and therefore uncomfortable. The hot tub was broken so the pool was actually warmer than the hot tub. The breakfast room was extremely crowded and we had to wait a while for a table. There is plenty of room to add more tables and this would really help. The placement of the various breakfast items didn't really flow. The toaster would have been better placed over by he pancakes so people aren't standing in the way waiting, for instance. There was no fridge in our room.
The pool was nice and the room was very clean. We were at the front if the hotel and away from the highway. It was very quiet.
May 21, 2014