Rated 4.4 out of 5 by 30
Rated 4.0 out of 5.0 by molecule Clean and comfortable
I'm pleased to note you offer ear plugs to guests whose rooms are on the highway side of the building. The noise of the traffic could be very disturbing to light sleepers ....
The hotel is very clean and staff friendly. Very convenient location.
August 24, 2013
Rated 3.0 out of 5.0 by reter why????? did stay there
great location, lots of competition, people great but the breakfast was the worst, little variety/selection, little number of toasters etc and people were lined up.
August 20, 2013
Rated 4.0 out of 5.0 by Dave01 Just off the highway, clean and neat.
Breakfast pancake maker as well as pool heater out of order. Strange for a relatively new and well kept property. Suggest a room facing the parking lot to avoid highway noise from transport trucks.
Otherwise, a good stay with helpful and friendly staff. Will stay there again.
August 18, 2013
Rated 5.0 out of 5.0 by Glass5 Visiting Brockville and Ribfest.
We had a very pleasant stay at Holiday inn Express, two adults and two children. Very clean double queen room with large flat screen t.v. and big bathroom. Great breakfast set-up , woman who works the breakfast in the morning did a super job. Location is good next to the highway and it is an easy walk to shops and restaurants. Ribfest was a two minute drive away and easy to find. The Holiday inn Express is a solid brand that offers clean and comfortable lodging and is always consistent.
August 18, 2013
Rated 5.0 out of 5.0 by Marshy Nice people
i love the breakfast girls. We have actually feel like we know the breakfast girls. I think her name is Janet......sweet lady dark hair ..thin and she was training a lady the last day we were there....just nice warm people"............and as you know there are many choices with the 2 hotels next door.....both less expensive...but overall I like your hotel s lot. Thanks.
August 16, 2013
Rated 5.0 out of 5.0 by Bee765 Clean and comfortable
This is a great facility. Our room was clean and we were very happy to have a fridge and microwave. The staff was very friendly and helpful. Lots of room for parking.
August 14, 2013
Rated 3.0 out of 5.0 by drama1 Room was great! Pool was too cold!
The room was comfortable with not enough hooks for the swim towels for the family. There needs to be hooks either in the closet area or near the bathroom, or in it for towels. The room was great set up however it faced the noisy highway. With little sound proofing it was not a great sleep there. There needs to be better soap, shampoo, and conditioner. Should be something higher end not natural , and there should have been some body wash and something provided in the bathroom that was more kid friendly like some cool pump soap or something. The Wifi didn't work while we were there either which caused a problem with needing to be connected to work. Also, the room didn't smell clean it smelled like grease.
The pool was terrible to say the least. It was not heated in anyway and too cold for the children and myself to be comfortable while swimming. That was the general reason we stayed there...to swim The whirl pool was far to hot and there was no bathroom in the pool area...not easy with kids. Also, the pool area was not clean especially by the lounge chair. It looked like the cleaners didn't move the chair to clean. The breakfast had a great variety but ran out of cinnamin buns very early so it was disappointing for the children. There needs to be a better system for cereal milk...less waste if it came out of a machine. There also needs to be more of a variety of fruit. The pancake machine was awesome!
August 9, 2013
Rated 5.0 out of 5.0 by wizzikins very hospitable place to stay with great breakfast
Though the hotel is a little remote from Brockville itself, it has restaurants close and the staff were very helpful in deciding where we might eat.
Very comfortable throughout and a very enjoyable overnight stay.
July 22, 2013
Rated 5.0 out of 5.0 by Pgagno2 Return Guest
We enjoyed our stay here last year so we decided to return. Exactly the same! We like the space of the suite, very comfortable and clean. Breakfast is complete and the same woman working there she continuously makes sure everything is replenished. We requested to stay on the north side because it is away from the traffic noise. Enjoy the space and the convenience of the fridge and microwave. also enjoyed agian the pool at the perfect temperature. We will return again soon!
July 12, 2013
Rated 5.0 out of 5.0 by Mot40 Another excellent stay!
We stayed just one night while visiting relatives. The service was impeccable as always. We were given an upgrade to a beautiful suite and everything was fantastic. We always want to stay at Holiday Inn Express because the service is the same everywhere – just great!
July 4, 2013
Rated 4.0 out of 5.0 by MacsNan only one minor issue
We stayed here last Sunday night. Went in without a reservation, and was given the seniors rate without asking (guess I look my age!). Was also given two complimentary bottles of water, which I presume are given to Priority Club members. It was quiet, although I did see some younger people headed for the pool area, so maybe it might have been a bit more lively down there. Bed was excellent, bathroom was clean and I also liked the toiletries. There might have been an issue with the TV in our room (206 or 208 - can't remember which) - it kept on pixelling out.....going fragmented, but there might have been thunderstorms in the area as it was very muggy. AC worked fine as did the free internet. My only issue was that the room did not have a mini-fridge, which I feel should be provided in a motel/hotel that is right on the highway - people travel with water, juice, pop or beer, and many also have medications that need to kept cool. It struck me very unusual that a "name brand" like Holiday Inn did not provide room fridges, especially when bottled water had been provided at check-in. Breakfast was hot and there was a good variety - and the hotel is located within walking distance of a variety of eateries. I would definitely recommend this establishment.
June 29, 2013
Rated 4.0 out of 5.0 by Coote Regular
I am a regular visitor to holiday inn brockville and stay is normally excellent this was the first time I didn't get an upgrade in room as a platinum member of priority club
April 27, 2013
Rated 5.0 out of 5.0 by KGTraveler Pricey, but worth it
I have stayed at this Holiday Inn Express several times. The staff is always friendly and helpful, and the facilities are very nice. I have always been welcomed as a Platinum PC member and given a room upgrade. This HIE is on the pricey side for the brand and the area, but it is one of the best I have been to, so it is usually worth it.
April 3, 2013
Rated 5.0 out of 5.0 by SnapTite 1st Class Service
I stay in a lot of hotels as I travel a lot for work. The staff at this Holiday Inn were top notch! They were courtious, polite and professional! I would highly recommend staying here and I will be back again in the near future.
April 2, 2013
Rated 5.0 out of 5.0 by Oilerfan Excellent stay last Nov
I spent a Friday and Saturday night there last Nov. The property was clean and in excellent condition form the parking lot to the room. The breakfast area was well stocked and maintained. I did not use the pool but the gym was also clean and tidy. Any contact with the staff was pleasant and the front desk was particularly welcoming. I will pay the higher rate versus other area hotels to stay there again.
Nice recognition as a Priority Club Platinum member
January 27, 2013
Rated 5.0 out of 5.0 by 4brud The Staff
freindly staff they all make you feel like your welcome . I am a regular and they all remember me everytime I stay
January 27, 2013
Rated 4.0 out of 5.0 by sssw Great room if you have a toddler
We called in to book their biggest room (King shotgun) and we were very happy with it. I wish they had utensils in the suite, but it wasn't a priority. We have a toddler and we thought of draining her energy in the pool, but couldn't cause the water was way too cold for her. Considring the size of the room, I thought it was a bit expensive for a Holiday Inn Express. Our overall experience was good.
January 10, 2013
Rated 4.0 out of 5.0 by Thecoote Excellent staff
Always the best front desks staff service
Cleaning staff are great
Breakfast could be improved
December 14, 2012
Rated 4.0 out of 5.0 by Joart Friendly and helpful staff
The check in was enjoyable due to the friendliness and helpful nature of the staff.
The room was quite clean and comfortable. It is close to the highway as well as a number of amenities.
December 5, 2012
Rated 5.0 out of 5.0 by Opalline Clean, comfortable room.
Very courteous front desk staff on check in; helpful in giving directions to local shops and restaurants. Room clean and comfortable, internet connection excellent. Overall a lovely stay.
December 3, 2012
Rated 5.0 out of 5.0 by Wildfire Excellent staff
Helped me out of a bind when my computer crashed & I had 1 hour to be at a meeting. Staff pulled out all the stops & saved my day! Great hotel for business travellers midway between Kingston & Ottawa. Walk to restaurants, shopping & movies - Timmies is a 5 min walk :)
November 29, 2012
Rated 5.0 out of 5.0 by zyg78 Spotless rooms and excellent service
Staff was great and service was excellent. Easy access to motel and great proximity to main highway.
The hotel rooms were clean and properly stocked. The dining area had hot coffee available during the day. The staff was helpful with directions to local attractions and restaurant. The hotel gets an excellent rating from me.
October 18, 2012