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Rated 4.3 out of 5 by 202 reviewers.
Rated 3.0 out of 5.0 by No restaurant FYI: There is no restaurant neither a bar at this hotel. Also the exercise room features a view on the hot tub which is quite uncomfortable. Other than that, its an ok hotel for a short business trip. August 25, 2015
Rated 4.0 out of 5.0 by Met expectations This stay in Brockville met my expectations for this property. The front desk clerk that was on for my slightly early check-in was fantastic. The evening clerk, was not so personable but I think he may have been new and unsure of himself. It did not detract from the stay. At one point the hallway was roasting and humid, and someone must have realized it and it went to freezing. My room temperature was proper, although the unit was a little noisy and clunked when it would turn on and off in the middle of the night. The biggest dissappointment was the tv was not working and disconnected in the fitness room. August 24, 2015
Rated 1.0 out of 5.0 by last visit not as good as previous I don't think it was the hotel's fault, however we were stuck in a room that was previously smoked in, and we were not offered a full refund. Cigarette ashes were in the AC unit, so we could not turn on the AC, and thus we had to stay in a very hot room, that had a strong smoke oder August 12, 2015
Rated 5.0 out of 5.0 by comfortable bed, clean environment hotel was easy to get to, ample parking, friendly service, entire hotel was clean and fresh, more money than other hotels in the area but you get what you pay for and it is well worth the extra expense August 10, 2015
Rated 2.0 out of 5.0 by Incompetent air conditioner and awful pool experience We typically love this hotel chain, but in this case the air conditioner was stuck on FREEZING cold, despite what temperature we set it at. The pool was so cold that even our pool-obsessed nine year old refused to swim in it. The hot tub was too hot for him too, even though he is a passionate hotel hot tub enjoyer. Very unpleasant! Between the horrible air conditioner in the room, and the terrible pool/hot tub, our stay was ruined! We will not be staying at a Holiday Inn Express again! August 8, 2015
Rated 4.0 out of 5.0 by Comfortable and clean Disappointed I did not get an upgrade, considering I am a Platinum member. August 7, 2015
Rated 5.0 out of 5.0 by Better than many Crowne Plazas By far the best HIE I have visited, from the staff to the rooms to the atmosphere to the fact that everything works (for a change.) They even don't penny-pinch with the air-con system. The rooms CAN be made cool enough, even in Summer, which is becoming increasingly rare these days. If the hotel was placed in a city or other tourist spot, it would be a destination in itself. I cannot honestly remember a hotel where ALL the staff were so genuinely friendly - it was obvious they really loved their jobs. Not only was the standard better than most Holiday Inns (next level up from HI Express) but it is better than some Crowne Plazas I've visited - Manchester Airport CP (UK) - to give but one example.) Many thanks to the staff, it was a real pleasure. August 6, 2015
Rated 5.0 out of 5.0 by Great hotel The only thing missing is a bar ! Otherwise, the hotel is by far the best of its class I've seen in USA/Europe. August 6, 2015
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