Rated 4.4 out of 5 by 281
Rated 4.0 out of 5.0 by Verified Reviewer Friendly staff and a good breakfast
The hotel is in a convenient location, is clean and though there was some highway noise it did not interfere with our rest. The staff is friendly, especially the lady that looks after the breakfast room. Our room was very clean and comfortable, although the mattress on the sofa bed was a bit bumpy. Lemon ice water in the lobby was a nice touch.
May 22, 2016
Rated 4.0 out of 5.0 by Shirl45 A quality accommodation choice
Most comfortable for a week's stay. It's a conveniently located hotel, with immediate access to the 401 highway, with all the amenities (except restaurant). The breakfast bar is generous with many choices. The pool is indoors and heated. The hospitality and housekeeping staff are most friendly and helpful. Being a senior and travelling alone, I feel very safe at this hotel. If you have trouble sleeping with traffic noise, I recommend you ask for a room on the quiet side of the hotel. There is a multitude of nearby restaurants.
May 17, 2016
Rated 5.0 out of 5.0 by claudel100 ketchum
excellent staff. Need to have movie channels available in hotel.
great location and great rooms.
May 13, 2016
Rated 5.0 out of 5.0 by jeansandra as per description
Already rambled on about staff - sorry ! :)
As I mentioned before, the whole weekend was enjoyable thanks to the staff
May 12, 2016
Rated 5.0 out of 5.0 by ve3l Why suffer?
I could have had cheaper stays in Brockville, even on adjoining properties however as someone who has traveled quite a bit I made the decision to spend a few extra dollars and turn an endurance into something pleasant. I asked myself, "Would you rather suffer bit and save $30 to $40 or open your wallet and enjoy the stay. (even if the reason for it wasn't nice") I chose the latter and I am even after the fact not a bit sorry!
May 9, 2016
Rated 4.0 out of 5.0 by seanvdb Business Trip
Hotel was good, everything you would ask for in a business trip hotel.
sleep machines were a nice addition to combat the noise of the 401.
May 8, 2016
Rated 4.0 out of 5.0 by Rockleberry1 Lacking Maintenance
Having spent a fair number of nights in Brockville over the last year, the only place I stay is the HI Express. I have noticed recently, especially in comparison to other HI Express locations, the bathroom lighting really is lacking.
This trip I also realized the difference in the shower. When I got in the shower, the water being sprayed was almost a mist at best. there were a number of streams which were not working as well. I switched it to the central spray and the water would barely push beyond the shower head. Onto the message setting I went which did push the water but was not really conducive to showering. As we left for dinner, I mentioned the lack of pressure to the desk clerk. He wasn't sure what to come back with. Another desk clerk joined into the conversation and asked what room number I was in and she said that they would check on the problem.
Upon returning to the hotel from dinner there was nothing said to me as I passed the desk. When I got to the room, I could see they had indeed checked on the problem. This was evident by the water on the side of the tub and slightly on the floor and green junk, either cleaner or buildup from the shower head, was in the bottom of the tub. (see photo)The pressure was slightly better, but I still needed to use the massage setting in the morning.
Having breakfast with my co-worker who stayed in another room, reported similar frustration with the shower.
This was the first time in a long time that I had a room with two beds as well. As I sat on the one closest to the window, It was very worn feeling, and very noisy (squeaky). The other bed was fine.
I will be back as I travel there often and try to stay in the IHG brands unless they are not available or absolutely necessary. This hotel has got to start looking at the maintenance on the shower heads. Either buy new ones, or buy a couple and systematically go through and clean the old ones.
May 4, 2016
Rated 4.0 out of 5.0 by JDA64 Great Stay
Were supposed to stay in a different hotel and ended up here at the Holiday Inn Express Brockville. Fantastic staff, very helpful and accommodating. Location was excellent, handy for all of our business needs. Will definitely be my go to hotel in the Brockville area.
April 30, 2016