Rated 4.6 out of 5 by 21
Rated 5.0 out of 5.0 by Visitor32 Everything as normal.
Everything was as every other time I have stayed there, not one complaint about anything, great service and very friendly.
February 24, 2014
Rated 5.0 out of 5.0 by Visitor32 Another great stay.
As always the staff from check in to check out and see you next time could not have been any friendlier or better.
February 15, 2014
Rated 5.0 out of 5.0 by Visitor32 A great place to stay
Room was great, food was great, and staff was very friendly and helpful!
February 1, 2014
Rated 4.0 out of 5.0 by Dennisk42 Very good stay
Had trouble with TV but staff knew right away how to fix the problem. Very peaceful and comfortable. Would defintaly stay again. Thanks.
January 26, 2014
Rated 5.0 out of 5.0 by Kimmie0612 Recommended by a Priority Member
I have and continue to stay at facility each time I'm in Brookhaven. You can't beat the staff, breakfast, amenities and location.
January 1, 2014
Rated 1.0 out of 5.0 by Angie043 My money was fraudulently taken
Upon check in to the hotel, my card was taken and not only overcharged for the room, but we were charged over $100 for no reason. This money was held out of my bank account, and I was told that the hold would be lifted the next day. A week later, the incidental fee hold was not only not taken off, but it has been deducted from my account. The overfilled charge for the room is still being held out a week later even though the room was fully paid for by another card. When I called the hold to the attention of the clerk upon check in, she said "this is just what we do." When I alerted the manager to the issue, I was told that I could contact my bank to take care of the problem. I am very unhappy with this situation and will never stay at a Holiday Inn again, even if I do vert my money back.
January 1, 2014
Rated 5.0 out of 5.0 by sk601 Our Stay
We stay at this particular HIE 2-3 times a year. Always a great experience.
December 28, 2013
Rated 5.0 out of 5.0 by Pam0056 Comfortable room & nice breakfast
We checked into the Holiday Inn Express at Brookhaven after about 15 hours on the road. The property appeared to be fairly new. Our room was ready and very comfortable.
I expected an acknowledgement for being IHG Rewards Club gold members, but there was none even after showing our card..
The breakfast was nice and the staff was attentive to food items running low.
December 1, 2013