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Rated 4.6 out of 5 by 163 reviewers.
Rated 2.0 out of 5.0 by ok wont be returning We returned home today following a one night stay, which was our first visit to this Hotel. The central location of this Hotel is ideal. The rooms we had were attractive and well furnished. However, we had a greater concern which we felt ought to be brought to the attention of the General Manager that was brought to my attention after returning home. I asked to speak directly to him, but the Receptionist stated i had to call back between 8am and 5pm, said that she would deal with our concern and asked for our room numbers. We received neither feedback or compensation (which in our view would be warranted under the circumstances) and have found it hard to identify how we can take this complaint further. As a result, I would be very reluctant to return to this Hotel. I spoke with 2 reps Melissa and Terry and was told manager is on vacation. Issue has not been resolved April 18, 2016
Rated 2.0 out of 5.0 by Just OK As a frequent business traveler, there are a few things I expect when staying at a holiday inn. First, they didn't properly collect my CC info at checkin, so I had to go back down and provide my cc information a second time. After getting settled in my bed to flip channels, I had to search high and low for a remote, and there was not one in my room. I had to get dressed again, and go to the front desk to get one. TV stations took forever to change. Went to the workout room to use the bicycle, but it wasn't functional. Upon checkout, there were issues with the CC machine, so my receipt wasn't available. Had to call the next day to get it even though the staff told me it would be emailed. All in all, the property is nice, and the employees were friendly enough, but this was not my most pleasant or convenient stay by far at a Holiday Inn. April 7, 2016
Rated 5.0 out of 5.0 by The service was great, the over all service was outstanding. I arrived at the Holiday Inn Express on Friday, March 18, 2016. Check-in was a little difficult because the manager had contacted me earlier to see if I would take another room, because the hotel had over booked. I said sure. However, when I arrived at the hotel the clerk on duty didn't know anything about the manager calling me. After letting her listening to the message the manager had left on my phone, she was a little more accommodating. I apologized to her and she made my stay very comfortable. I recommend this Holiday Inn Express to everyone. March 23, 2016
Rated 3.0 out of 5.0 by Not bad the hotel wasn't bad but when you get a room with a pull out couch you would expect to have bedding for it. We had to go down stairs for the bedding, we received sheets and blankets but there were no pillows available. March 7, 2016
Rated 5.0 out of 5.0 by Very Comfortable bed and amenities The amenities are great the room was very clean and I would stay again. the breakfast was an great. March 2, 2016
Rated 5.0 out of 5.0 by Great service I did not have a chair at my desk, after contacting front desk I rec. one about 3 hours later. March 2, 2016
Rated 5.0 out of 5.0 by great stay...... stayed 2 nights and super nice hotel......loved it and plan to come back again........... March 1, 2016
Rated 5.0 out of 5.0 by Best in Brookhaven It's always a nice stop at the Holiday Inn Express and Suites Brookhaven. The front desk staff are friendly and show in interests in every guest. Room was clean and breakfast was good for an express. March 1, 2016
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