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Rated 4.1 out of 5 by 46 reviewers.
Rated 4.0 out of 5.0 by Good stay, sheets All as expected except the sheets kept coming off the mattress. July 25, 2014
Rated 5.0 out of 5.0 by Grandchildren enjoyed the pool and slide. Grandchildren enjoyed the pool and slide. Decent breakfast included. Staff were friendly. July 22, 2014
Rated 1.0 out of 5.0 by Beware if booking group accommodations. We were charged over 40% more on the base room rate than what we were told our rate would be when checking in. When the front desk staff was questioned on this, we were told there was no way that the rate we were quoted, could be correct. However, she could not find the group contract in the group book to verify either rate. She questioned the name of the person who checked us in, but I could not recall. (I assume they have employee logs they could check?) When pressed, she agreed to try contacting a manager via phone. A message was left. We were told that if they decided to do something about it, they would call us. Everyone in our party was charged the standard rate for their rooms, they also charged the bride and groom full price although they were told when originally booking that their room would be free if they did a block of rooms. The hotel was at max capacity, and when we checked in there were many people waiting to get into their rooms although it was well past standard check in time. I did some searching regarding base rates at this hotel for the upcoming weekends to see what the standard rates are. This upcoming weekend is booked, and the rates for the following weekend are similar to what we were quoted and told our rate would be upon checking in. So, I am a bit puzzled to why we were told their rates are never that low. I think they lost our file, and just used regular almost booked, high season rates to charge the rooms. The customer service was terrible. By the way, if you want to view the terms and conditions on the review form, do it prior to writing your review, as once you peruse the t&c and come back to submit the review all the info plugged in is gone, and you will need to re write the review. I almost didn't rewrite it, but thought this was important booking info. July 21, 2014
Rated 5.0 out of 5.0 by Exceptional value in a convenient location If you have kids, don't miss the pool, and do yourself a favor and check out George's Pizza on Main Street. Brookings itself is a nice town. June 29, 2014
Rated 5.0 out of 5.0 by Third party reservations is a bad deal We had trouble finding the Brookings Motel phone number. We were looking at a web site that made us believe it was the Brookings Motel web site. However, it was not. We used the 800 number on the web site and made the reservation. When we went to check out we were told that we would need to call Expedia to get a receipt. This was a disappointment.. Why does Holiday Inn need to use a third party to make reservations? We then found out that since Expedia made the reservation, our reward card was invalid. A Holiday Inn Express person was kind enough to give us credit for our stay which we appreciated. The web site we looked at to make the reservation looked like it was an official Holiday Inn web site. If you are going to allow a third party to make reservations, then you should not let them get by having a web site that gives people the impression that it is a Holiday Inn web site.. June 27, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express lives up to name I like staying at HIE because I know I am getting the same high quality in every location. The Brookings location lives up to the HIE standard in every way. (expect maybe the parking lot potholes) Great beds. Good breakfast. What more do you need? June 27, 2014
Rated 2.0 out of 5.0 by Not What I Had Expected From Holiday Inn Express I am an IHG Rewards member and my company uses these services for lodging frequently. Arriving at the hotel we were greeted by a young woman that did not acknowledge or seem to care about members of hotel as the customer service was less than adequate. Upon entering the hotel room, the stench of a recently used bathroom filled the space. Pieces of hair were strewn about the toilet, shower and whirlpool tub. The trash was already filled with garbage upon arrival. We then went to the front desk to inform them of our room condition. The young woman's response was an uninterested, "sorry." As if those reasons were not enough, we attended the free breakfast in the morning. We were told it closed at 10:00am. We arrived in the breakfast area at 9:15am and every tray was empty, with the exception of a few pieces of bread and a handful of small muffins left over. We again spoke with the front desk that replied, "we start taking down breakfast at 9:30am." That's 30 minutes earlier than we were informed, as we were told 10am is when the breakfast closes. Another guest in the lobby spoke up and said, "it's [the breakfast selection] looked like this since 8:30." Meaning that the breakfast area looked that way even 45 minutes before we arrived there, and 1 1/2 hours before they told us they would stop serving breakfast. I don't expect too much from a hotel, but I do expect that the hotel my company uses should be courteous, clean, and reliable. I expect all the things Holiday Inn Express offers to be there and available, especially when told they will be. This has been a let down and I recommend skipping the Holiday Inn Express of Brookings. June 20, 2014
Rated 4.0 out of 5.0 by Brookings., SD Very nice in location and overall experience. Only draw back was the limited hours of availability of the water slide. June 18, 2014
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