Rated 4.1 out of 5 by 45
Rated 5.0 out of 5.0 by Smile82 Grandchildren enjoyed the pool and slide.
Grandchildren enjoyed the pool and slide. Decent breakfast included. Staff were friendly.
July 22, 2014
Rated 1.0 out of 5.0 by NinaH Beware if booking group accommodations.
We were charged over 40% more on the base room rate than what we were told our rate would be when checking in. When the front desk staff was questioned on this, we were told there was no way that the rate we were quoted, could be correct. However, she could not find the group contract in the group book to verify either rate. She questioned the name of the person who checked us in, but I could not recall. (I assume they have employee logs they could check?) When pressed, she agreed to try contacting a manager via phone. A message was left. We were told that if they decided to do something about it, they would call us. Everyone in our party was charged the standard rate for their rooms, they also charged the bride and groom full price although they were told when originally booking that their room would be free if they did a block of rooms. The hotel was at max capacity, and when we checked in there were many people waiting to get into their rooms although it was well past standard check in time. I did some searching regarding base rates at this hotel for the upcoming weekends to see what the standard rates are. This upcoming weekend is booked, and the rates for the following weekend are similar to what we were quoted and told our rate would be upon checking in. So, I am a bit puzzled to why we were told their rates are never that low. I think they lost our file, and just used regular almost booked, high season rates to charge the rooms. The customer service was terrible. By the way, if you want to view the terms and conditions on the review form, do it prior to writing your review, as once you peruse the t&c and come back to submit the review all the info plugged in is gone, and you will need to re write the review. I almost didn't rewrite it, but thought this was important booking info.
July 21, 2014
Rated 5.0 out of 5.0 by laudunum Exceptional value in a convenient location
If you have kids, don't miss the pool, and do yourself a favor and check out George's Pizza on Main Street. Brookings itself is a nice town.
June 29, 2014