Rated 3.0 out of 5.0 by Jersygrl Too noisy
The rooms are extremely small and you can hear everything/ everyone through doors,walls and floors!
May 15, 2013
Rated 5.0 out of 5.0 by WendyB Great Place to Stay for Business
I was provided a corner room and allowed to check in earlier than I had previously intended. Room was quiet and all staff were friendly with each interaction.
Of all the places I go for work, the staff at this hotel have made me feel the most comfortable.
Great - Professional Service
May 14, 2013
Rated 1.0 out of 5.0 by NYC1230 NO breakfast
We stayed at this hotel while in town visiting family. We went downstairs for breakfast around 7:20 a.m. Their breakfast hours start at 6:30 a.m. There was no breakfast out. My husband went down to the front desk to find out what was going on. The majority of the staff seemed unaware that there was a problem and no breakfast was out. Only one employee seemed to be aware of the problem. He told us that the manager with the key to unlock everything for breakfast wasn't arriving until 8:30 a.m. (2 HOURS after breakfast is supposed to start). For a hotel that offers free continental breakfast, this was unacceptable. We ended up having to leave the hotel to find something to eat. The hotel staff was not very friendly either. I called before we arrived to confirm a few things about our reservation and the man who answered the phone was not pleasant to speak with at all. We will not be returning to this hotel next time we're in town visiting family.
May 13, 2013
Rated 5.0 out of 5.0 by shook2 Friendly Staff
We had a very enjoyable stay at this location. Just a few steps from Public Transportation and a short ride into Manhattan. The staff was very helpful, and friendly, and the rooms were very clean. It was only a few blocks away from the venue for our nephew's wedding which is one big reason we chose this location. While we did not spend a lot of time at the hotel ( we were exploring the area), when we were there it was a pleasant experience. I would definitely recommend this hotel.
April 30, 2013
Rated 4.0 out of 5.0 by AllenNOVA Excellent staff and very good facility
Our stay was highly pleasing. The staff did their utmost to ensure we were comfortable and had everything that was needed. The continental breakfast was very varied and the server was very accomodating. Some peak period prices are hefty, so do shop for various deals.
March 22, 2013
Rated 1.0 out of 5.0 by JetSetGrandmother COLD ROOM & ROOM IN BASEMENT
Despite numerous calls requesting rooms next to each other, they put my 2 twelve year old granddaughters in a room around the corner from us, next to an exterior door.
The thermometer could not be adjusted above "67 degrees"
and we were FREEZING all night.
Our rooms were in the basement.
March 20, 2013
Rated 5.0 out of 5.0 by Cathy223 Great Hotel
My husband and I had a wonderful experience with this hotel. The staff were outstanding from check in to check out! Very friendly & helpful. The room was clean and comfortable! This will be our " Go to" hotel when we visit our family in Brooklyn! Hit the hotel lotto!!
March 15, 2013
Rated 5.0 out of 5.0 by payingattention Wonderful Staff
The folks at this Holiday Inn (Union St., Brooklyn), provided the friendliest and most welcoming service I have ever experienced in a hotel. We were made to feel at home the minute we walked in. Breakfast was excellent, and the staff there attentive and courteous, over and above what would be expected. The room was comfortable, the beds were excellent, and everything was spotless. I would highly recommend this hotel.
March 3, 2013