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Rated 4.1 out of 5 by 297 reviewers.
Rated 3.0 out of 5.0 by Just okay. This hotel was okay. The good: The front desk staff was all very helpful and friendly. Although the area is small, the breakfast options are good. The bad: Rooms are small. Only one slow elevator. The house keeping system needs to be changed. We felt like we were always on the elevator with a large housekeeping cart going from one floor to the next. There was also a cart sitting in our hallway the entire time we were there (3 days). It didn't move (I know because there was a half drank bottle of juice that was on it). We joked that a housekeeper must have quit and didn't tell anyone! One day our beds did not get made either. Overall, the stay was fine, but for the price, I do not feel like we got the value. July 1, 2015
Rated 5.0 out of 5.0 by Home Base Holiday Inn Express was HOME BASE for me while attending the SalesForce World Tour meeting at the Javits Center downtown the first 3 days of my visit AND while visiting my son (Brooklyn). Simply caught the subway from station only one block from hotel to go anywhere! Visited two Broadway shows, toured Metropolitan Museum of Art, numerous parks June 30, 2015
Rated 1.0 out of 5.0 by Marijuana Cigarette found in room 3 year old daughter found marijuana cigarette wife found used bar of soap no parking 9th floor room; elevator only went to 8 June 30, 2015
Rated 4.0 out of 5.0 by Group Booking Great Stay!!! Will book my group again at this hotel! June 29, 2015
Rated 5.0 out of 5.0 by Access to Room My only negative comment is related to the fact that there is only 1 elevator in this hotel. At times it seemed like it took over 5 minutes just to wait for the elevator to reach the lobby area. June 29, 2015
Rated 5.0 out of 5.0 by Home away from home. One of our best stays ever! GREAT breakfast. Location accessible to the many places we needed to go. Plenty of space; would like to ship the bed home with me. This manager knows what she is doing. Also, the night manager at 1 am when we checked in was a true gentleman in every sense and 100% knowledgeable regarding the hotel. Will stay there next visit! June 26, 2015
Rated 4.0 out of 5.0 by i am thankful to holiday inn of providing excellent service. i am thankful to holiday inn of providing excellent service.especially miss shakira on reception for being polite and tolerant.. i have one especial complain.when ever any person book your hotel outside united stated ,please let him know all charges including all taxes ,in black & white.So he should not feel embarresed when he check inn in your hotel ,by showing him list of taxes. Secondly dont block extra money from credit card as security because holding money is easy but returning back takes more time. THE POINT IS THAT THE POLICY OF CHARGING SHOULD BE TOLD TO CUSTOMER BEFORE TRAVEL IN CRYSTAL CLEAR MANNENRS BECAUSE MAY BE HE HAS TO KEEP SOME MONEY IN RESERVE FOR SHOPPING. THANKS AGAIN FOR BEING GENEROUS June 26, 2015
Rated 5.0 out of 5.0 by Excellent hotel for businees trip I found the hotel to be a great place to stay while on business. The staff were exceptionally accommodating. Will be using this hotel again for business trips. June 22, 2015
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