Rated 4.0 out of 5 by 97
Rated 2.0 out of 5.0 by whodidit15 not the room i booked online
Ive stayed at this location several times, as well as many others and i always enjoy my stay. Its convinnient for my significant other and i, whenever we want to get away from our crazy roomates for a night. My only issue with this particular stay is that i wasnt able to stay in the room i booked online. Upon arrival at the location i was informed that the room i had booked was unavailabe. In fact i was told that it was booked well in advance of me. Because of this we were placed in a double occupancy room, and had to share a full sized bed as opposed to a king size like the one we have at home. This was also major inconvinence to us because we really wanted to soak in the jacuzzi after running around the city all day. Please take the steps necessary to prevent this from happening again, to myself or others.
July 31, 2013
Rated 4.0 out of 5.0 by PaulB25 Holiday Inn Express: 625 Union Street BK
I have been staying at the HIE 625 Union St. for about 3 months for business. The hotel staff is by far one of the best features of this location! They will go above and beyond to make sure you are comfortable and have a pleasant stay. The staff alone will make you want to keep coming back!
The location is absolutely amazing! There is something for anybody to do in Park Slope, whether it be running/ biking at Prospect Park, rock climbing at Brooklyn Boulder Co (two blocks away!), or visiting the many restaurants and pubs on 4th/ 5th ave. If you are a bar-b-que fan, go no further. There are 4 top notch BBQ joints just walking distance from the hotel. A newly opened Dinosaur Bar-B-Que is directly across the street from the hotel.
As far as the facility, very similar to most Holiday Inn Express hotels with the same amenities. For anyone not from the area, just be ready to deal with smaller footprint rooms, and this is common for any hotel in the Metro area. The one drawback of this hotel is that there is only one elevator, and the wait can be a bit brutal.
That being said, the hotel staff is great, the location is great. I will remain a loyal customer.
July 28, 2013
Rated 4.0 out of 5.0 by GoMarlins12 Better than expected.
Best thing is location and friendly/helpful staff. They helped with all kinds of questions and gave free bottled water all the time. It was extremely hot. Located one half block from subway station, you can go everywhere for little money; I even got back to the airport for $7.50!! Plenty of places nearby to eat. The included breakfast is very, very good. Had to ask for a different room b/c bathroom was smelly, but was moved right away to a clean one. Noise is the biggest problem. Some nights were noisy with young adults partying and coming in and out of the rooms, slamming doors; one night a dog started barking at 5 am, but if you call, the staff takes care of it right away.
July 28, 2013
Rated 5.0 out of 5.0 by Visitor072013 A great stay...
We spent several days at this hotel. We were very pleased with our experience. The hotel staff was among the best we've encountered. They greeted us with a smile every time we came in the front door. The room was comfortable and very quiet. The transit station was half a block away-very convenient for trips into Manhattan. There are many local options for meals and snacks as well. We'd certainly stay here again.
July 25, 2013
Rated 4.0 out of 5.0 by BaltimoreShrink Fabulous Staff
We've stayed at this property several times and have found the staff to be friendly, helpful and cheerful. They've gone out of their way to make out stays comfortable and easy.
July 19, 2013
Rated 4.0 out of 5.0 by Mary123456 Excellent Location
Nice rooms with parking available located by a subway station. Several choices for breakfast and a very nice, friendly staff
July 6, 2013
Rated 5.0 out of 5.0 Service & room
Absolutely great staff, very freindy & helpfull (International tourist), bed was a dream sleep & local knowledge of services.
July 5, 2013
Rated 5.0 out of 5.0 by PaulandKaren Good value!
I didn't have high hopes when I made my reservation here, due to at least 1 review complaining of noise and dirt. But choices near my son's Brooklyn apartment are few, so I chanced it.
Both my wife and I were pleasantly surprised. All staff, from multiple folks at the front desk, to cleaning and maintenance staff encountered in the elevator and hallway, were pleasant, smiling, and asked if there was anything we needed. The front desk made a point of saying to call them about anything.
The room was not spacious, but adequate. I felt it was as clean as any places I stay. The bed was very comfortable. And the room rate plummeted from our Saturday night to Sunday night. There was less noise in the room than I expected to hear in always busy Brooklyn. I had no trouble getting parking for my rental car in their lot.
The only minute criticisms I had: I'm used to at least a small fridge in rooms, where I can cool down some V-8 and sodas. The room didn't have one, which meant trips to the ice machine on the 2nd floor. There was an ice machine listed on the 4th floor (we stayed on 5), but the one time I tried there it was not working. I admit I probably should have called on that but didn't bother.
We will surely book here again the next time in town to visit my son and his growing family.
June 29, 2013
Rated 5.0 out of 5.0 by madartist911 The Best Staff I have ever experienced!
The hotel is nice and in a convenient location for visiting family in Brooklyn and catching the subway to Manhattan. The staff was the greatest. They smiled and were friendly everytime I saw them. There were people still staying at the hotel after being displaced from Hurricane Sandy and the staff treated them like family members. I will definitely stay at this hotel again. I really have never experienced such a nice and responsive staff.
Also, I am female and a runner and felt very safe running by myself in the surrounding neighborhood. The subway is only half a block away.
June 26, 2013
Rated 5.0 out of 5.0 by mram Comfortable bed and great service.
I love this place. The rooms are small but that is to be expected where real estate is tight. The staff members are all great...freindly, helpful and knowledgeable. The place is clean. Breakfast is predictable but always hot and plentiful. A very short walk to the subway and one block to Park Slopes' 5th Ave...great retaurants and boutiques. A good place to stay for work or play.
June 25, 2013
Rated 2.0 out of 5.0 by Bierbrauer Begrenztes, dafür teures Vergnügen
Extreme Preisunterschiede zwischen Wochenende und Wochentagsübernachtungen, in meinem Falle unter der Woche mehr als das doppelte als am WE. Im Interconti Barclay-Manhattan schläft man wochentags billiger, was ziemlich absurd ist. Dafür war das Zimmer feucht und muffig, das Zimmerschloss kaputt (die Tür war zu, aber klapperte hin und her) und die Mitarbeiter waren nicht ortskundig. Immerhin gibt's einen Parkplatz.
June 17, 2013
Rated 5.0 out of 5.0 by AandB Good hotel friendly staff
Good hotel located in a good area of Brooklyn I would stay here again.
June 9, 2013
Rated 5.0 out of 5.0 by Lisa224 Great Experience
Amazing staff! Overall great experience. Definitely would stay here again.
June 7, 2013
Rated 5.0 out of 5.0 by gilligan8996 comfortable bed n service
Hotel staff very friendly and helpful. Would recommend to anyone wishing to stay in Brooklyn.
June 6, 2013
Rated 5.0 out of 5.0 by Philly18 Stay because of the staff
If for no other reason, you need to stay at this Holiday Inn Express because of the courteous, friendly and accommodating staff. It was incredible how attentive and helpful they were, especially Karess.
June 4, 2013
Rated 1.0 out of 5.0 by James91582 Don't stay at the garbage Holiday Inn Express in Brooklyn at Union St
This place is garbage, don't waste your money. There was beard hair on my pillow cases and snot on the sheets. There was used soap left in the shower. Although the sheets were changed, the cleaning crew in the morning was constantly yelling outside my door in Spanish like it was a playground instead of a hotel. If you stay here don't expect to get a goodnight's rest with people literally yelling outside your door while the staff does nothing about it. I would definitely not waste my money to stay here again. I'd rather stay at a homeless shelter than this garbage place.
May 30, 2013
Rated 1.0 out of 5.0 by RAYSTUDIO Security and Safety
Incident happened on 22 May, 2013. Car key and all chargers of the my electronic items were stonlen. All these items were kept in the drawer, not an open area. Hotel manager stopped me to report to police and promised to check the CCTV. However, didn't call back, didn't follow up. It costs me over $1500 to get replacements.
May 29, 2013
Rated 4.0 out of 5.0 by FandW Extended Business Stay
I stayed in this hotel for an extended amount of time for a business trip and the staff was very accommodating and helpful. I needed to have several things picked up and sent to and from the hotel and the staff was always very helpful in the process. They were very friendly and I greatly appreciate their efforts to go above and beyond to help!
May 28, 2013
Rated 3.0 out of 5.0 by Jersygrl Too noisy
The rooms are extremely small and you can hear everything/ everyone through doors,walls and floors!
May 15, 2013
Rated 5.0 out of 5.0 by WendyB Great Place to Stay for Business
I was provided a corner room and allowed to check in earlier than I had previously intended. Room was quiet and all staff were friendly with each interaction.
Of all the places I go for work, the staff at this hotel have made me feel the most comfortable.
Great - Professional Service
May 14, 2013
Rated 1.0 out of 5.0 by NYC1230 NO breakfast
We stayed at this hotel while in town visiting family. We went downstairs for breakfast around 7:20 a.m. Their breakfast hours start at 6:30 a.m. There was no breakfast out. My husband went down to the front desk to find out what was going on. The majority of the staff seemed unaware that there was a problem and no breakfast was out. Only one employee seemed to be aware of the problem. He told us that the manager with the key to unlock everything for breakfast wasn't arriving until 8:30 a.m. (2 HOURS after breakfast is supposed to start). For a hotel that offers free continental breakfast, this was unacceptable. We ended up having to leave the hotel to find something to eat. The hotel staff was not very friendly either. I called before we arrived to confirm a few things about our reservation and the man who answered the phone was not pleasant to speak with at all. We will not be returning to this hotel next time we're in town visiting family.
May 13, 2013
Rated 5.0 out of 5.0 by shook2 Friendly Staff
We had a very enjoyable stay at this location. Just a few steps from Public Transportation and a short ride into Manhattan. The staff was very helpful, and friendly, and the rooms were very clean. It was only a few blocks away from the venue for our nephew's wedding which is one big reason we chose this location. While we did not spend a lot of time at the hotel ( we were exploring the area), when we were there it was a pleasant experience. I would definitely recommend this hotel.
April 30, 2013
Rated 4.0 out of 5.0 by AllenNOVA Excellent staff and very good facility
Our stay was highly pleasing. The staff did their utmost to ensure we were comfortable and had everything that was needed. The continental breakfast was very varied and the server was very accomodating. Some peak period prices are hefty, so do shop for various deals.
March 22, 2013
Rated 1.0 out of 5.0 by JetSetGrandmother COLD ROOM & ROOM IN BASEMENT
Despite numerous calls requesting rooms next to each other, they put my 2 twelve year old granddaughters in a room around the corner from us, next to an exterior door.
The thermometer could not be adjusted above "67 degrees"
and we were FREEZING all night.
Our rooms were in the basement.
March 20, 2013
Rated 5.0 out of 5.0 by Cathy223 Great Hotel
My husband and I had a wonderful experience with this hotel. The staff were outstanding from check in to check out! Very friendly & helpful. The room was clean and comfortable! This will be our " Go to" hotel when we visit our family in Brooklyn! Hit the hotel lotto!!
March 15, 2013
Rated 5.0 out of 5.0 by payingattention Wonderful Staff
The folks at this Holiday Inn (Union St., Brooklyn), provided the friendliest and most welcoming service I have ever experienced in a hotel. We were made to feel at home the minute we walked in. Breakfast was excellent, and the staff there attentive and courteous, over and above what would be expected. The room was comfortable, the beds were excellent, and everything was spotless. I would highly recommend this hotel.
March 3, 2013
Rated 5.0 out of 5.0 by bjnewness Excellent customer service!
We are Priority Club members with Holiday Inn and we have stayed at a number of Holiday Inns...but we have NEVER experienced the incredible customer service this hotel staff offered throughout our stay. The minute we arrived (a few hours early), the front desk rearranged some rooms so that we could check in early; our smoke detector in our room malfunctioned late one night and they immediately opened another room for us to sleep in (without having to move all our things to the other room - returning to our room first thing in the morning) while they fixed the detector. Every morning a staff member made sure everyone in the breakfast area was served and taken care of - including passing out complimentary bottled water to each and every person eating breakfast. The front desk staff (Karess, Christina and Terrance) were amazing. They were attentive to our needs, quick to offer assistance or directions around town, and wore constant smiles. Even the manager came by during one of our breakfasts and asked were we having a pleasant stay. We give this hotel a HUGE thumbs up!!!!
March 2, 2013
Rated 4.0 out of 5.0 by Ruru Great neighborhood. Friendly staff.
Friendly helpful staff. Rooms typical NYC small but they were comfortable.
March 1, 2013
Rated 4.0 out of 5.0 by Jugs Christina
I really enjoyed my stay. The staff was very accomodating. Christina was wonderful. She actually helped me to my room and unloaded my cart. It was way beyond the call of duty and I really appreciated her efforts.
The parking was a little inconvenient but I know it is New York!
I did actually recommend this property to my co-workers.
March 1, 2013
Rated 5.0 out of 5.0 by David60 A Great Stay
The hotel is well staffed and the staff are wonderful. The location is perfect. Lots of very good restaurants and other shops in the immediate area. Close to everything including the subway. Breakfast is about average, Hot Food Choices, Pastries, coffee is good. Rooms are on the small side but very clean and comfortable. For the money it is a good deal.
February 24, 2013