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Rated 4.0 out of 5 by 137 reviewers.
Rated 2.0 out of 5.0 by Comfort The only thing that made unhappy was the fact that the elevator was not working. A man had to be carried to his room. They also had to carry his scooter. If you are I good health I guess a hotel without an elevator would be ok but I sure wouldn't have wanted to be on the 7th floor. The staff was very apologetic. there was really nothing they could do. December 21, 2013
Rated 4.0 out of 5.0 by Friendly staff, clean rooms We spent 2 nights at this Holiday Inn Express and found it to be very clean with a fairly quiet room and a comfortable bed. There were many things to choose from at the breakfast and the breakfast staff was very friendly and kept everything well stocked and tables clean. Actually all staff that we encountered were extremely friendly. December 11, 2013
Rated 1.0 out of 5.0 by heat in room too hot! Unable to control heat in room asked for help from staff..none recieved asked to be contacted...no contact.. December 5, 2013
Rated 4.0 out of 5.0 by Great Location and great service! We drove to NYC from Boston and easily found the hotel (outside of Brooklyn Heights). We parked at the hotel's lot (no trouble finding a good space) and used the conveniently located subway for our trips to Manhattan. One night we returned really late and were too tired to go out for dinner, so we logged onto GrubHub and they delivered to our room. Tons of options in the area. I think the hotel is in a fantastic location and the staff was very courteous and helpful. Breakfast was exceptional. Fresh fruit (not bruised and old), fresh breads, eggs, lean bacon, pancakes, yogurt options, cereals, etc and the coffee was great too. The staff brought each guest bottled water to their breakfast table. I have never had that service and that good of a breakfast at a Comfort Inn before-very impressive. Room was clean and bed was very comfortable. I highly recommend the hotel, location, staff, breakfast. December 4, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, super convenient. Stayed while visiting family in Park Slope area. We've stayed at several other nearby hotels over the last few years and this was the best in terms of space, cleanliness, hospitality, and convenience. We will be back. Thanks! December 3, 2013
Rated 4.0 out of 5.0 by surprising find On first sight I wasn't sure how my stay would be in Brooklyn and I regretted changing hotels...until I found that the hotel was super close to the subway and the staff was extremely helpful and kind. They helped us with directions every day before we set off "uptown" to see the sites. We loved the free breakfast every morning and the water they gave us everyday day as we set out. It was easy to reach sites like Statue of Liberty, Empire St Building, Time square. Yani really helped us to figure out the subway system. The room was a little small but I saw some other rooms of other hotels and realized New York is just a little on the "small " side. When we came back everyday our room was clean for us. December 1, 2013
Rated 3.0 out of 5.0 by One night stay for New York trip. Very easy to find if you get off at the Union Street subway station. Greeted by pleasant staff who was very informative about wifi, our room and even offered a selection of take-away menus if we wished to order. Only problem was that I wasn't told about the $50 it took to authorised a card for payment, bit of a shock when I check my account. However, the gentleman at the desk was very professional when I asked why I had been charged more than I had on my email confirmation. Person I was staying with forget his razor, when he went to the desk the hotel said they would send one down and we're very swift with it too. Breakfast was fine, pastries, a small selection of cooked breakfast, juices, coffee. We were even able to take coffee and water back to our room before checking out as there was take-away coffee cups and water bottles. Check-out was fine as well. Overall a nice experience in this hotel, but forgettable. November 26, 2013
Rated 1.0 out of 5.0 by heat in room too hot! Could not adjust heat told front desk....no resolution asked for a razor..none available promised one would be delivered...never was messed up and gave my points to my coworker promised to fix...did not fix I love holiday inns...just not this one November 23, 2013
Rated 5.0 out of 5.0 by Best Staff Ever! Breakfast on point..just like home! A big thank you to Mallory, who always helps me when in need of a room at the last minute. The staff is great overall. The ease of checking in, how helpful she is, makes it a better stay. I stay all the time with my daughter and son, and they ask me every other day to book a room. Clean, convenient, and another home we have created. Thank you Mallory!!!!!!!!!!! November 21, 2013
Rated 3.0 out of 5.0 by It's OK The internet is extremely slow. Like dial-up speed slow. Skype barely worked and my co-worker on another floor had the same problem. The breakfast had a decent selection, I just wish they put scrambled eggs out more often, the omelets are terrible. American cheese does not belong in food. And there needs to be more than 1 elevator for a building with 9 floors. Other than that, the staff is friendly and helpful and the rooms are clean. November 18, 2013
Rated 5.0 out of 5.0 by hotel stay I thought the hotel was very clean and comfortable. It was also close to the subway with easy access to NY. The breakfast was more than ample.I would definitely recommend this hotel. November 18, 2013
Rated 4.0 out of 5.0 by Great place to stay This was a great place to stay for the weekend. Plenty to do in the immediate area. Quality restaurants, mostly pub and small specialized places, but all great quality and good prices. The subway is half a block away which easily opens up the entire city for exploration. The Barclays Center is a half mile away, and easy walk or one stop on the subway. The only bad thing about this place is that it is nine floors serviced by only one extremely slow elevator. Maybe the lack of parking, but there is a private inexpensive lot close by. Hightly recommend staying there if you don't need to be downtown. November 17, 2013
Rated 5.0 out of 5.0 by Good stay Felt the over stay was good just didn't feel the price of the rooms were worth that price. Moved to another hotel for the remainder of my stay in NYC would have loved to stay here the whole time so close to stores, restaurants and train stations. But overall a very nice hotel. November 13, 2013
Rated 3.0 out of 5.0 by Clean & Reasonably Priced If you are looking for a relatively inexpensive hotel in Brooklyn this Holiday Inn Express fits the bill. Friendly, knowledgeable staff, clean room with breakfast included. I would suggest checking out all pricing options as it turned out the AAA rate was much cheaper than the Senior rate. November 13, 2013
Rated 4.0 out of 5.0 by pleasant staff Nice folks among the staff. Helpful and upbeat. Willing to help with directions and food recommendations in the area. Goofy television remote and slow elevator. However, overall comfortable stay and reason price for Park Slope area of Brooklyn. November 12, 2013
Rated 5.0 out of 5.0 by Excellent for a Short Stay I stayed at the Holiday Inn Express needing a great deal of rest, coming off of an extremely busy period. I was not disappointed, as the room provided an extremely comfortable bed along with a very nice bathroom for an entirely reasonable fee. The staff was helpful, the breakfast was welcome, and the proximity to Dinosaur BBQ was an unexpected boon. My two qualms are relatively minor. The single elevator was essentially useless, taking forever to arrive and moving incredibly slowly. And as has been the case with every hotel I've ever stayed in, the bizarre proprietary cable television service is awful (though I was relatively pleased with the quality of my movie rental). Highly recommended. November 4, 2013
Rated 3.0 out of 5.0 by lack of response While we enjoyed our stay, the major problems we incurred were a lack of response to specific instances, we asked several times for a hair dryer which was not in the room, no satisfaction also twice we complained about the card taking 10 to 15 swipes to open the door had this problem for the entire stay have a nice day October 31, 2013
Rated 4.0 out of 5.0 by Our hotel of choice when we visit family in Brooklyn. Normally we have a great experience during our stays here. The staff here is wonderful and always extend a warm welcome when you check in. Although we usually make our reservatione well in advance, this time we gave short notice because we were trying to time our stay in order to maximize the time we could spend with our daughter and her family who are expecting a baby any day now. Our room was comfortable but the door did not feel secure because there was a huge gap around it because the door was warped. Two of the nights we stayed we had trouble with both of our key cards and had to make several trips down from the 9th floor to the front desk before we were able to get our key cards to open the door. Hopefully, this problem will be fixed before our next visit. October 26, 2013
Rated 4.0 out of 5.0 by back in brooklyn very nice and friendly staff. room are small, very limited parking. I felt the rooms where over priced for the size of the rooms and the limited parking ! October 21, 2013
Rated 4.0 out of 5.0 by It was a good value. Came to a wedding in Brooklyn and found it to be just what we needed. Great access to metro, cabs arrive on time, within walking distance to some good restaurants. Breakfast was superior to the Hampton Inn. One computer in the guest office, and they had paper for printing our airline tickets. Beds were comfortable, but the rooms were a bit smaller than we were used to. Free WIFI was available and had good quality transfer rate. We,were able,to,store bags for,a while after check out. The one shortfall was e small slow elevator for the 9 floors. They have a sign apologizing for the slow service, but don't be in a hurry. October 17, 2013
Rated 5.0 out of 5.0 by Comfortable bed and the service was outstanding! All the staff was very helpful and would go out of their way to answer and questions that I had. Very enjoyable visit. The room was comfortable , quiet and very clean. I didn't go downstairs for breakfast in the morning had to leave fairly early. October 14, 2013
Rated 5.0 out of 5.0 by Very clean, great staff and excellent breakfast The hotel was conveniently located in Brooklyn. Subway entrance is just a half a block away. Great restaurants within walking distance. Staff was very helpful whenever we asked them a question. The breakfast buffet was wonderful and the staff was very courteous. Looking forward to staying here again. October 10, 2013
Rated 5.0 out of 5.0 by Excellent Hotel, Excellent Staff, Yummy Breakfast!!! Definitely family oriented, as I stay there with my daughter almost every other week. Breakfast hits the spot, and the staff, Mallory, Shauna, Terrence, and one more woman cannot remember her name but they are fabulous. Perfect stay for any reason! Enjoy! October 3, 2013
Rated 3.0 out of 5.0 by Overcharged This is a nice hotel in a good location with Dino BBQ and the subway station steps away, the only problem was I used my points to book a room which should have been free less $50 incidental charge but I was also charged an additional $125 for no reason at all, what burns me up is at checkout I was told it was no big deal that it would show back on my account but its a huge deal my money is tired up for a good solid 3 to 4 days for nothing. They need to know you can't just use people's accounts to balance the books during the night audit or for whatever reason you don't have authority to do that. Now as a Platinum member I deserve a free night for this indiscretion but all I will receive is a weak apology. Stay here but watch your account make sure that you are not being overcharged! September 22, 2013
Rated 4.0 out of 5.0 by Wonderful, friendly service. My family and friends were all in Brooklyn for a wedding and the HIE was our headquarters for 3 days. From the time we checked in until the time we checked out, the service received was wonderful The front desk staff was extremely accommodating and friendly. They were quick to offer helpful suggestions about local eating establishments and how to maneuver NYC subways. Shauna, the breakfast attendant, was amazing. She continually made sure that ample food was available, all with a wonderful smile on her face. I definitely would recommend this hotel for its convenient location and friendly service. September 17, 2013
Rated 1.0 out of 5.0 by Very Disappointing I am very disappointed in this hotel. They have one elevator for guests and employees and the hotel has 9 floors. Needless to say, after waiting for over 5 minutes to get a down ride in the elevator, we took the stairs. This was a regular occurrence - the elevator never coming to the floor. Count on using the stairs if you stay here. The king bed bedroom was as small a room as I have ever seen. It was not IHG worthy of the high rates. Bathroom - incredibly small with barely enough room for one person. Water pressure - so low that the shower barely came on and the flow was just above a trickle. Water pressure for the toilet was equally horrible. Breakfast area - so small and with so many guests, we were only able to use it once in our 4 night stay and had to go our for breakfast. Our air conditioner went out on the last night so we had to move at 2:30 AM or we had to remain in a sweltering room. But they did credit my bill $25.00 for that inconvenience. All in all, the staff was great but the building is not designed well at all. We'll be looking for other locations to stay next time and it probably won't be IHG. September 6, 2013
Rated 5.0 out of 5.0 by Very nice I like the room it got a fridge and microwave very convenient and comfortable September 6, 2013
Rated 5.0 out of 5.0 by Great Staff and Facility I was greeted by a friendly staff member at the desk, who answered all of my questions. My room was nice and clean. The hotel is accessible to public transportation, cabs, restaurants, and stores. It was easy to get around the city. Breakfast was great and the worker on Sunday, September 1st was very attentive and went the extra mile to make sure everyone at breakfast was pleased and have what they needed. I would definitely visit this spot again. Plus the price was very reasonable for staying at NYC hotel. Oh, the room has a refrigerator and microwave...a huge plus for me. And they had some nice things (mouth wash, lotion, q-tips, shower cap, etc.) in the bathroom. September 4, 2013
Rated 5.0 out of 5.0 by Great staff great location. Really enjoyed our stay at this Hotel. Conveniently located to to several good restaurants within walking distance. Subway access right on the corner. Extremely friendly and helpful staff. Terrance at the front desk could not have been more accommodating. Good clean safe hotel. The free hot breakfast is a plus. My daughter is attending college in Brooklyn now and this will be where I stay when visiting. September 3, 2013
Rated 4.0 out of 5.0 by nice hotel close to subway R We have been stay on this hotel with pleasure, the position is close to subway R line station of Union st. Breakfast good and confortable rooms with microwawe . The staff are very good and frendly. August 31, 2013
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