Rated 4.0 out of 5 by 166
Rated 3.0 out of 5.0 by Pokey63 Decent hotel and location
Hotel is clean and near some nice restaurants/shopping and only half a block from the New York Metro/subway. Hotel staff is friendly. Complimentary hot breakfast is very good with a nice variety of offerings.
July 4, 2014
Rated 4.0 out of 5.0 by Sally !! Comfortable room and bed was very good.
Staff was very helpful, especially Kristen at the front desk. she went above and beyond to be helpful and to accommodate our needs. Thank you to Kristen and all.
July 2, 2014
Rated 4.0 out of 5.0 by 49Nanook Brooklyn HIE
You can't do anything to improve the experience really. It's Brooklyn. The room was expensive, lots of hidden fees (taxes).
The room was small.
The AC was constant.
The elevator was small.
Front desk got us transportation quickly!
I just don't like Brooklyn, urban settings, noise, etc. It would have been great to have a shuttle/transport to and from the airports when we arrived at LaGuardia. Instead I did over an hour of bus, subways, walking after flying for over 20 hours from Alaska. I was absolutely beat when I arrived.
Considering your location, you guys are doing the best you can I suppose.
July 2, 2014
Rated 5.0 out of 5.0 by JohnK53 Always a pleasure to stay
We had a problem with the jacuzzi in our room, but it was corrected to out satisfaction. The only negative thing is the elevator...very slow.
July 1, 2014
Rated 4.0 out of 5.0 by Roxy's momsicle convenient hotel
Really nice staff who know that most of the people who stay there don't know much about New York. Very helpful in offering directions and calling for cabs.
Nice breakfast selection with lots of varieties.
Warning though - rooms next to the elevator might be noisy! Also, there's only one elevator for the entire building (staff and guests use the same elevator) so allow extra time when getting up and down stairs.
June 28, 2014
Rated 3.0 out of 5.0 by T girl Great location
the room was very clean and that is important to me. I also felt very safe there. The staff were very friendly and were helpful with Brooklyn advice.
June 27, 2014
Rated 3.0 out of 5.0 by bizoteha Mr.
The first room was not good. I was unable to find iron board, and the lamp table was unable to use.
June 27, 2014
Rated 5.0 out of 5.0 by Ralph-Karhy Convenient in-town accommodations
The facility was new, clean, convenient and a pleasant surprise...great find.
June 26, 2014
Rated 5.0 out of 5.0 by mim1 Comfortable bed and great service.
The breakfast was plentiful and included lots of variety. We enjoyed our room and found the employees helpful.
June 24, 2014
Rated 5.0 out of 5.0 by BECK2 PLESANTLY SUPRISED
THE EXCELLENT STAFF WENT OUT OF THEIR WAY TO MAKE YOUR STAY ENJOYABLE FROM THE WELCOME YOU RECEIVED WHEN YOU ENTERED THE HOTEL TO THE THANKS FOR STAYING WHEN YOU LEFT. FROM THE OTHER REVIEWS I READ WE WERE A BIT SKEPTICAL ABOUT STAYING BUT AFTER THE FIRST DAY WE WERE GLAD WE MADE THIS CHOICE. GREAT LOCATION WITHIN WALKING DISTANCE TO NUMEROUS RESTRAUNTS AND TO ATLANTIC STATION FOR QUICK ACCESS TO THE ENTIRE CITY VIA SUBWAY AND TRAINS. OVERALL A WONDERFUL EXPERIENCE.
June 13, 2014
Rated 5.0 out of 5.0 by madartist911 Great place to stay
My husband and I stay here often. It is close to Manhattan by subway and the subway is close to the hotel. The area restaurants are getting much better. The staff is always very friendly and helpful. I lost my umbrella and they gave me one to use for the rest of our stay. The cleaning and breakfast staff are very friendly and helpful. The rooms are actually pretty decent size for NYC.
There are 2 things that could be improved. The air conditioning is hard to control. It seems that it is cold or stuffy. Maybe better instructions would help. Also, more fresh fruit choices and some plain yogurt and oatmeal choices would be good for those of us who don't eat a heavy or sugary breakfast.
June 8, 2014
Rated 5.0 out of 5.0 by Bay fish Great location
Room was clean, bed was comfortable. The selection of breakfast was excellent. It is only half of a block away from subway station, so it was easy for us to take trains to anywhere. Overall, this hotel was better than we expected.
June 3, 2014
Rated 5.0 out of 5.0 by Junkyarddragon Business Traveler
Very friendly staff and an immaculate room. A nice touch was free parking because I'm a Gold Elite member and the only room they had for me was on the first floor.
May 19, 2014
Rated 1.0 out of 5.0 by mockosut Nice staff, but lousy hotel
The staff was very friendly and nice to work with. Quick to respond to needs. Had to request extra set of towels since were short one set. The room was clean but small. Very crowded with 2 double beds, 2 chairs, desk chair and table. No refrigerator or microwave (small print states not all rooms have them). One elevator for 9 floors. TV didn't work right and had to be replaced. Sink drain broken and wouldn't hold water with stopper down. One bath towel a large hole in it. One morning unable to get on the Internet because "too many subscribers logged on" for about 3 hours. Beds were comfortable. Overpriced.
May 14, 2014
Rated 2.0 out of 5.0 by DBBD Eh
After a long drive and day of work, the last thing you want to hear is "Your room in on the 9th floor, our elevator doesn't work." I know the staff cannot control that happening, but there should have been some sort of compensation, not an aw shucks, sorry you are on the top floor and our elevator is broken. Other than that, the room was nice, decent location.
May 5, 2014
Rated 1.0 out of 5.0 by LuisGonCT Worst Experience in a IHG Property (Apr 29th, 2014)
Apr 29th, 2014
This has been my worst and awful experience in an IHG Property.
No elevator (out of service) and having a room on 7th floor, Really?
Staff should be calling all guests and give them an advance notice about an issue like this and giving option of finding another room in a hotel nearby. How its possible that I was never contacted either by email or by phone when I am IHG Reward Member and I am doing a Corporate hotel room booking and your Staff has all our contact information already. I cant help to criticize this hotel POOR Management to take action and advice all guest about this situation.
I checked in around 4pm and elevator had a sign already stating that it was out of service. WHY staff never contact us (All guest)
I have future reservations for IHG properties in the month of May (19-23 May) and I am seriously considering to choose another option just based in how unprofessional was all this elevator issue handled by this Property management.
Besides a Sorry at the moment of Check in, nothing else was mentioned for this tremendous inconvenient of being in a 9 floors building WITH an OUT OF SERVICE elevator.
This was BAD... this was TERRIBLE!!
May 3, 2014
Rated 5.0 out of 5.0 by Bosch74 great breakfast
the hotel is nice, but smallish. Breakfast is very good.
There are great restaurants within walking distance.
unfortunately, it was also quite noisy. I got up in the middle of the night thinking someone was using our Jacuzzi. Turns out it was the jacuzzi next door.
April 9, 2014
Rated 5.0 out of 5.0 by Michael '62 Comfortable, relaxing stay and excellent service
Great Staff and service. And a quiet room. Close to a subway station makes a sightseeing trip to New York City easy. An excellent value for money experience.
March 31, 2014
Rated 5.0 out of 5.0 by Yuchanmama Good value for the money
This hotel is very close to Union St. subway station, but a bit hard to find, so you have to look carefully. My son and I had a great time relaxing in the large (by NY standard) room we had. The bedroom and bathroom were both very clean. Breakfast is the same as what other HIE properties offer, which was what we had expected. The check in and check out processes were smooth and efficient. Business center could have more than one set of computer equipment (we had to wait). The HVAC was a little hard to control - we had to either turn off or be too hot. Overall, a great value if you are willing to stay outside Manhattan.
March 25, 2014
Rated 2.0 out of 5.0 by VV 0395 Elevator and TV
Elevator is hopeless, TV did not work, staff informed me i could change rooms or receive a new TV next day 10:30 am. Changed room to standard from King. Had to argue about give back of the $28 parking for for room concession.
March 23, 2014
Rated 4.0 out of 5.0 by daveb50 Short Stay
Room was fine. We arrived late and there was no parking available in the hotel lot. I had to park on the street behind the hotel. This did not give me a secure feeling. Everything was fine with our vehicle in the morning.
March 18, 2014
Rated 2.0 out of 5.0 by Cathy282 Disappointing
I booked a room at the HIE this past weekend. When I booked it I booked it with a jacuzzi . When I got to the hotel the receptionist looked at the reservation on the computer then she got one of the other reps to look at it. Then she gave me and my boyfriend the key to the room. When we got to the room we didn't see the jacuzzi there. So we call the front desk to tell her that we reserved a room with a jacuzzi. She told me that she will call me back. Then a half and hour later we called the front desk again and she said the jacuzzi room wasn't available because the person in the room decided to stay an extra night. That is very unprofessional to me because if I booked the room ahead of time with a jacuzzi I expected to get the room that I asked for. Plus I didn't like the fact that the receptionist didn't tell me that the room wasn't available. She just gave my boyfriend and I a key like she didn't think that we would have noticed it. I wouldn't recommend this hotel. This was unsatisfactory to me.
February 12, 2014
Rated 4.0 out of 5.0 by Bryanrd42 Brooklyn-Union experience
My stay at Holiday Inn was terrific. The staff was very polite and very helpful. Upon my arrival I was warmly greeted at the front desk. The lady walked me through the checkin process. She offered valuable information with a smile. The room was clean and cozy. The breakfast room was clean and well stocked. The selection could use some improvements. Add some cereals that are less sugary and more healthy products overall. The breakfast room attendant was pleasant and courteous, providing bottles of water to all. The general manager runs a tight ship and should be commended for his efforts. This is one of the best Holiday Inn experiences I have had.
February 10, 2014
Rated 4.0 out of 5.0 by SNPIrwin Love Brooklyn for this hotel
never been to Brooklyn and an HIE before, but got some good experience this time. very convenient transportation!
February 5, 2014
Rated 5.0 out of 5.0 by Mike4907 overall experience
Rooms are small but comfortable.. its NY so it isnt a surprise. However, it was clean, comfortable, has nicely decorated interior and was quiet. Ask for the rooms with Jacuzzi tubs... they are big enough for two people.
The only thing this hotel needs is a faster elevator. There's only one and its slow. This wouldnt be enough to keep me away. I would highly recommend this hotel.
January 16, 2014
Rated 4.0 out of 5.0 by Zoraida GREAT SERVICE/CLEAN/TIDY/COMFORTABLE BED
IHG hotels as a whole are clean and comfortable. Great customer service and staff. I would not stay at the Brooklyn Holiday Inn Express at 625 Union Street again because I cannot sleep in or around noise. Overall it's a good hotel.
January 14, 2014
Rated 5.0 out of 5.0 by standbysue Snow storm in NY
Stayed at this location because it was near the Brooklyn cruise terminal & I left the next day to sail on the Queen Mary 2.It was also half a block from the subway station. The hotel was everything I would expect from a HI Express, great location for what I needed, breakfast included in the price, clean & quiet room. The staff made all the difference. They recommended a terrific restaurant across the street for dinner. There was quite a bit of snow when I woke up in the morning and when I asked the front desk if there would be a problem getting to the terminal they volunteered to order a cab for us for noon. The lobby was mobbed with people departing and checking in and the front desk staff remained cheerful and helpful throughout.
January 13, 2014
Rated 2.0 out of 5.0 by DeeRayT Disappointing stay
We booked 2 nights after Christmas to do a NYC/Brooklyn fun couple getaway. Close to subway, and pretty convenient to both Manhattan and Brooklyn for what we planned to do.
Not very romantic or even that comfortable, and I stay in a lot of Holiday Inn hotels countrywide so had expectations of this location being much better, being "4 stars". The main Elevators did not work the entire time we were there 12/26-12/28 and we were offered rooms on either 7th, 9th or basement (sublevel)! Having suitcases, we chose the basement. Room was stuffy, windows were small with ill fitting curtains and heater unit was very large and loud, it gave us sore throats in the morning. The dresser drawers stragely kept opening by themselves (probably on uneven floor) so I bumped my hip in middle of night. Internet access was sporadic and often could not get on line. Pillows were old and cheap and not very comfortable.. Breakfast selection was ok, but the breakfast room was extremely crowded and t was not anyplace where you'd actually want to eat breakfast, with lots of kids and people leaving a mess of the food. Kept running out of coffee.
On the plus side, front desk staff was surprisingly friendly and tried to do the best they could to hear out complaints, which was a challenge considering the elevator situation. They gave us free parking as a consolation (otherwise $24 a night). They also stayed very calm when other guests were yelling at them, which is hard to do! But they obviously did not know, or could not disclose, when elevator and internet were going to be fixed.
January 2, 2014
Rated 5.0 out of 5.0 by Texas Grandma Great Service
While I give the hotel an overall excellent review, sleep was not especially pleasant due to noisy, rude guests slamming doors and talking loudly in hallways. Beds and pillows are extremely comfortable and would afford a great night's sleep. The staff, from the front desk to the breakfast area to housekeeping are friendly, knowledgeable and very willing to give excellent directions and recommendations. All in all a great place to stay.
December 28, 2013
Rated 2.0 out of 5.0 by Ronnie1941 Comfort
The only thing that made unhappy was the fact that the elevator was not working. A man had to be carried to his room. They also had to carry his scooter. If you are I good health I guess a hotel without an elevator would be ok but I sure wouldn't have wanted to be on the 7th floor. The staff was very apologetic. there was really nothing they could do.
December 21, 2013