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Rated 4.5 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Great place to stay! Stayed here before and had another wonderful experience! The front desk person, Raj, was very courtious and even remembered me when I stayed there a couple of months ago!! Room was great and beds very comfortable. Breakfast was wonderful! Will stay here again!! November 19, 2014
Rated 5.0 out of 5.0 by Great staff, comfortable, relaxing place to stay I use this hotel frequently when traveling from CLE airport. I am a frequent traveller to Youngstown and often need to stay for a full day and dinner. After dinner I drive to CLE , check in and drop bags, then drop off my rental car. The hotel picks me up at rental car center. Very friendly, fun, and accommodating staff. Hotel itself is very quiet and comfortable. Early morning breakfast and shuttle to airport. Overall a very pleasant experience. November 19, 2014
Rated 5.0 out of 5.0 by Pleasant Staff The staff was very pleasent, they were helpful in getting directions to where I needed to go and to good places to eat while I was in town. The most helpful of all was they were willing to drive me down the road during a snow storm. November 18, 2014
Rated 5.0 out of 5.0 by First time out As being new to my position, it was a little nerve racking being in a strange place. From the time I was picked up, from the time I checked out, the staff at HIE made me feel very comfortable. The location being close to the airport made things a lot easier, and even though I was close to the airport noise was never an issue. I found the room to be a little warm when trying to sleep, but that was an easy fix(turned the A/C on). I have every intention on staying at the HIE whenever possible. November 18, 2014
Rated 5.0 out of 5.0 Had everythi This hotel had everything frig with freezer, safe large enough for laptop tv with guide Comfortable clean and large. Very very nice. Staff very helpful and friendly November 16, 2014
Rated 5.0 out of 5.0 by Exceptional Value for your buck It isn't often you receive more than you pay for, but the stay, facility, staff and even the breakfast were exceptional. Will not stay anywhere else while in the Cleveland area, its been great for 2 years running and it just keeps getting better. November 15, 2014
Rated 5.0 out of 5.0 by Great place to stay when visiting Cleveland. I travel to Cleveland once a year to visit family and also to see a Browns game. When I do, I always stay at this hotel. The service provided by the staff here is consistently top-notch, which was again the case during my stay last month. November 14, 2014
Rated 5.0 out of 5.0 by Leisure stay My second time here and it was great again. Room was in a quiet area. The bed was comfortable with no lumps in it. The breakfast was good. The only drawback I found was the eggs were a little cold and rubbery. Try adding a little milk before scrambling them. That helps keep them moist. I cannot say enough about the friendliness of the staff: polite, courteous, and helpful. November 13, 2014
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