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Rated 4.3 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 by Room was good bed was poor Both my wife and myself woke up with a sore back from the bed. Breakfast quality was OK, but they ran out of bacon and sausage. Re modelling was in progress. August 27, 2014
Rated 5.0 out of 5.0 by Great Value and Stay The hotel and staff are over the top. IHG should use these folks as the thumb for the rest of their properties. Awesome value. August 27, 2014
Rated 2.0 out of 5.0 by Smoke free room, wreaked of smoke! The staff was friendly, on task and made the guests feel welcome.. The last room of the night was mine. Smelled of smoke, when I called to complain so I would not be charged the front desk made me aware that it was the last night. Breakfast had a wide variety, the coffee was hot, and good flavor., the eggs filled with cheese were bland. August 26, 2014
Rated 5.0 out of 5.0 by Comfy Room and Great Service I got to the hotel late at night. The front desk service was quick and all my paperwork was done when got there. Room was great and bed was comfy. I was surprised about the cleanness in the hotel. It was a great experience after a rough day. I travel a lot and used to choose IHG hotels. August 26, 2014
Rated 5.0 out of 5.0 by clean room nice to have a clean holiday inn around the Cleveland area ! I was at the independence holiday inn and had to leave there due to dirty room. . August 23, 2014
Rated 5.0 out of 5.0 by Business Trip Hotel was a pleasant surprise and I will return on my next trip. August 20, 2014
Rated 5.0 out of 5.0 by Helpful and Accommodating Staff Having been suddenly left without a room at a neighboring hotel due to a plumbing problem, I needed to scramble to find a room in the area as we were getting up very early to participate in a charity 150 mile bike ride benefiting MS. I started calling area hotels and found that with a convention in town most were sold out until I got to the Brook Park Holiday Inn Express. I was greeted on the phone by a very warm and friendly lady who understood my situation and reserved one of the two rooms that they had left. There was a computer booking problem but she assured me that I have the room and she would call me back with the confirmation number asap. The stay was great, the staff and accommodations were wonderful. The owner was a very pleasant young man who made sure my stay was outstanding! Thank you HIE Brook Park staff, you diverted a near disaster and thanks to a restful night we rode in the bike ride and raised over $5,000 to date for MS. August 19, 2014
Rated 5.0 out of 5.0 by Great all around hotel. Stayed for 2 nights during a business trip and it was a great hotel stay. The hotel staff was pleasant, kind, and courteous, the accommodation were about as good as it gets, and the breakfast was always well stocked and clean. August 18, 2014
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