Rated 4.3 out of 5 by 118
Rated 2.0 out of 5.0 by akaismom very run down hotel
not very happy with over all hotel. extremely dated and dirty bathroom had nasties all around. chose to not even bother with a shower before I left. HIE is always first choice on accomodations and very very disappointed. will not return to this particular one
August 16, 2014
Rated 5.0 out of 5.0 by Apisto1 Gem in the night
Excellant mattress and pillows, clean comfortable building. rooms well appointed and great breakfest.
Staff was able to make my reservation as I was driving 3 hours away. Great place to stay.
August 14, 2014
Rated 5.0 out of 5.0 Cleveland Airport - Brook Park
Staff were really polite, desk and shuttle driver.
the Suttle driver was A1 - he even got breakfast ready for us, ahead of the earlier than breakfast schedule.
Definitely will be back...hope that management can maintain the property quality standards, and keeps its staff rewarded too.
August 13, 2014
Rated 5.0 out of 5.0 by Gumper614 Wonderful staff, they make you feel good about being away from home.
Always nice to come back to Brookpark. The staff are so pleasant. The front desk goes over and beyond. The general manager is very personable. I really enjoy talking to him. The location is so perfect for me
August 10, 2014
Rated 4.0 out of 5.0 by maureenf14 Good room, great breakfast
Only complaint was the smell on the second floor. They said it had to do with all the rain. They did try to fix it and while it wasn't perfect, it was better.
August 9, 2014
Rated 4.0 out of 5.0 by Sports card widow Clean, fresh decor.Quality complimentary breakfast
Would stay in this hotel again only if it had a hot tub but that is just me wanting a hot tub everywhere I stay ! Everything else about this hotel was above average .
My husband was attending a Sports Card Convention at I-X Convention Center and complimentary shuttle to and from the I-X was a very nice perk :)
My autistic adult son thought the pancake machine at breakfast was coolest thing he has ever seen. He loves going down to breakfast by himself at the hotels we stay in that have a complimentary breakfast and he does quite well with that....but he came back up to our room after eating this time and was so excited about the" magic pancake machine." He said all he had to do was push the button and out came his fresh, hot pancakes. We checked it out when we went down for our breakfast ...and it was just that easy. Kudos Holiday Inn Express ...you made our son very happy. Actually all the complimentary breakfast food was great!
August 7, 2014
Rated 2.0 out of 5.0 by tom1201 Issues with the staff
This hotel has been refurbished and looks and feels wonderful. The only problem I had was with the front desk staff on arrival. I was not able to provide my license plate number and they refused to check me in. They insisted that I walk outside and get the number during a rain storm. They told me it was a city rule. I have never had this issue happen before. Does this hotel teach customer service. Not acceptable!
July 31, 2014
Rated 5.0 out of 5.0 by Kathy M 805 Excellent Guest Service and Clean Comfortable Beds, Pillows and Linens
I have stayed at the Ventura California property many many times and Loved their property so much, I decided to try your property while in the Cleveland area. I am very glad we stopped in and decided to stay. We will definitely stay at your hotel again!!
July 29, 2014