Rated 4.4 out of 5 by 123
Rated 5.0 out of 5.0 by MEscalera Comfy Room and Great Service
I got to the hotel late at night. The front desk service was quick and all my paperwork was done when got there. Room was great and bed was comfy. I was surprised about the cleanness in the hotel. It was a great experience after a rough day. I travel a lot and used to choose IHG hotels.
August 26, 2014
Rated 5.0 out of 5.0 by Jim137 clean room
nice to have a clean holiday inn around the Cleveland area ! I was at the independence holiday inn and had to leave there due to dirty room. .
August 23, 2014
Rated 5.0 out of 5.0 by SunshineinIllinois Business Trip
Hotel was a pleasant surprise and I will return on my next trip.
August 20, 2014
Rated 5.0 out of 5.0 by Paco of Lyndhurst Helpful and Accommodating Staff
Having been suddenly left without a room at a neighboring hotel due to a plumbing problem, I needed to scramble to find a room in the area as we were getting up very early to participate in a charity 150 mile bike ride benefiting MS. I started calling area hotels and found that with a convention in town most were sold out until I got to the Brook Park Holiday Inn Express. I was greeted on the phone by a very warm and friendly lady who understood my situation and reserved one of the two rooms that they had left. There was a computer booking problem but she assured me that I have the room and she would call me back with the confirmation number asap.
The stay was great, the staff and accommodations were wonderful. The owner was a very pleasant young man who made sure my stay was outstanding! Thank you HIE Brook Park staff, you diverted a near disaster and thanks to a restful night we rode in the bike ride and raised over $5,000 to date for MS.
August 19, 2014
Rated 5.0 out of 5.0 by star18821 Great all around hotel.
Stayed for 2 nights during a business trip and it was a great hotel stay. The hotel staff was pleasant, kind, and courteous, the accommodation were about as good as it gets, and the breakfast was always well stocked and clean.
August 18, 2014
Rated 2.0 out of 5.0 by akaismom very run down hotel
not very happy with over all hotel. extremely dated and dirty bathroom had nasties all around. chose to not even bother with a shower before I left. HIE is always first choice on accomodations and very very disappointed. will not return to this particular one
August 16, 2014
Rated 5.0 out of 5.0 by Apisto1 Gem in the night
Excellant mattress and pillows, clean comfortable building. rooms well appointed and great breakfest.
Staff was able to make my reservation as I was driving 3 hours away. Great place to stay.
August 14, 2014
Rated 5.0 out of 5.0 Cleveland Airport - Brook Park
Staff were really polite, desk and shuttle driver.
the Suttle driver was A1 - he even got breakfast ready for us, ahead of the earlier than breakfast schedule.
Definitely will be back...hope that management can maintain the property quality standards, and keeps its staff rewarded too.
August 13, 2014