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Rated 4.5 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Pleasant Staff The staff was very pleasent, they were helpful in getting directions to where I needed to go and to good places to eat while I was in town. The most helpful of all was they were willing to drive me down the road during a snow storm. November 18, 2014
Rated 5.0 out of 5.0 by First time out As being new to my position, it was a little nerve racking being in a strange place. From the time I was picked up, from the time I checked out, the staff at HIE made me feel very comfortable. The location being close to the airport made things a lot easier, and even though I was close to the airport noise was never an issue. I found the room to be a little warm when trying to sleep, but that was an easy fix(turned the A/C on). I have every intention on staying at the HIE whenever possible. November 18, 2014
Rated 5.0 out of 5.0 Had everythi This hotel had everything frig with freezer, safe large enough for laptop tv with guide Comfortable clean and large. Very very nice. Staff very helpful and friendly November 16, 2014
Rated 5.0 out of 5.0 by Exceptional Value for your buck It isn't often you receive more than you pay for, but the stay, facility, staff and even the breakfast were exceptional. Will not stay anywhere else while in the Cleveland area, its been great for 2 years running and it just keeps getting better. November 15, 2014
Rated 5.0 out of 5.0 by Great place to stay when visiting Cleveland. I travel to Cleveland once a year to visit family and also to see a Browns game. When I do, I always stay at this hotel. The service provided by the staff here is consistently top-notch, which was again the case during my stay last month. November 14, 2014
Rated 5.0 out of 5.0 by Leisure stay My second time here and it was great again. Room was in a quiet area. The bed was comfortable with no lumps in it. The breakfast was good. The only drawback I found was the eggs were a little cold and rubbery. Try adding a little milk before scrambling them. That helps keep them moist. I cannot say enough about the friendliness of the staff: polite, courteous, and helpful. November 13, 2014
Rated 5.0 out of 5.0 by Makes your stay enjoyable The great customer service continues to amaze me. I stay here every week and the staff goes over and beyond. Even when they get new staff, they just start off with the same attitude as the person who just left. No matter who you come into contact with they make your stay enjoyable and you want to stay here the next time. Thanks so much for everything. November 13, 2014
Rated 4.0 out of 5.0 by Great staff and clean amenities From the first stay at the HIE in Brookpark I have had great experiences. I have stayed here over 15 days this year and each time I am pleasantly surprised by the facility and the staff. The staff knows me on a first name basis and always greet me as if we are old friends. I would highly recommend this hotel to anyone looking for a place close to the airport and a clean/friendly stay. November 11, 2014
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