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Rated 4.4 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by clean room nice to have a clean holiday inn around the Cleveland area ! I was at the independence holiday inn and had to leave there due to dirty room. . August 23, 2014
Rated 5.0 out of 5.0 by Business Trip Hotel was a pleasant surprise and I will return on my next trip. August 20, 2014
Rated 5.0 out of 5.0 by Helpful and Accommodating Staff Having been suddenly left without a room at a neighboring hotel due to a plumbing problem, I needed to scramble to find a room in the area as we were getting up very early to participate in a charity 150 mile bike ride benefiting MS. I started calling area hotels and found that with a convention in town most were sold out until I got to the Brook Park Holiday Inn Express. I was greeted on the phone by a very warm and friendly lady who understood my situation and reserved one of the two rooms that they had left. There was a computer booking problem but she assured me that I have the room and she would call me back with the confirmation number asap. The stay was great, the staff and accommodations were wonderful. The owner was a very pleasant young man who made sure my stay was outstanding! Thank you HIE Brook Park staff, you diverted a near disaster and thanks to a restful night we rode in the bike ride and raised over $5,000 to date for MS. August 19, 2014
Rated 5.0 out of 5.0 by Great all around hotel. Stayed for 2 nights during a business trip and it was a great hotel stay. The hotel staff was pleasant, kind, and courteous, the accommodation were about as good as it gets, and the breakfast was always well stocked and clean. August 18, 2014
Rated 2.0 out of 5.0 by very run down hotel not very happy with over all hotel. extremely dated and dirty bathroom had nasties all around. chose to not even bother with a shower before I left. HIE is always first choice on accomodations and very very disappointed. will not return to this particular one August 16, 2014
Rated 5.0 out of 5.0 by Gem in the night Excellant mattress and pillows, clean comfortable building. rooms well appointed and great breakfest. Staff was able to make my reservation as I was driving 3 hours away. Great place to stay. August 14, 2014
Rated 5.0 out of 5.0 Cleveland Airport - Brook Park Staff were really polite, desk and shuttle driver. the Suttle driver was A1 - he even got breakfast ready for us, ahead of the earlier than breakfast schedule. Definitely will be back...hope that management can maintain the property quality standards, and keeps its staff rewarded too. August 13, 2014
Rated 5.0 out of 5.0 by Wonderful staff, they make you feel good about being away from home. Always nice to come back to Brookpark. The staff are so pleasant. The front desk goes over and beyond. The general manager is very personable. I really enjoy talking to him. The location is so perfect for me August 10, 2014
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