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Rated 4.4 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by Great experience from arrival to departure The staff continues to impress me. I think I have not mentioned how wonderful the person in the breakfast area is. See seems to work very hard to keep the area picked up and always has the food assortment full. Your cleaning staff is very friendly also and your front desk staff goes over and beyond, morning and evening shifts. September 10, 2014
Rated 5.0 out of 5.0 by Clean room and great amenities Our family really enjoyed our stay. The room was clean, pool was clean. The staff were very friendly and helpful. Free parking and free breakfast was also a great bonus. Noticed an airport shuttle but had our car so did not use it. Just a short drive to downtown Cleveland and very easy to get to and from. Would stay here again! September 10, 2014
Rated 5.0 out of 5.0 by My trip and stay at the an airport hotel- Very happy with experience, the staff was great and location was perfect September 9, 2014
Rated 5.0 out of 5.0 by Just a nice business atmosphere. y first choice when traveling is Holiday Inn because I am assured a well managed hotel without any hassles. September 7, 2014
Rated 5.0 out of 5.0 by One of the best Holiday Inn's we've stayed in My wife and I were finishing a weeks vacation in the Memphis area, on the last legs of the trip. Not knowing how far we would travel that day I had not made reservations. We pulled into a Holiday Inn in Cleveland only to find it was booked full. The attendant called this Holiday In Express. The experience was great. They provided directions to two great dinning spots and the attendant could not be more accommodating All and all this was one of if not the best one night stays we have had!. September 3, 2014
Rated 5.0 out of 5.0 by Wonderful hotel We stayed at the Holiday Inn Express - Brook Park for two nights and then again for one night at the end of our vacation, 8 days later. The lady at the front desk remembered us and welcomed us back! Our rooms were clean and comfortable. The pillows, marked soft or firm, were nice and gave each of us the type of comfort we like. The breakfast was great, especially the pancake maker. The pool is cool. All around a wonderful stay and we would choose this hotel the next time we are going through Cleveland. September 2, 2014
Rated 5.0 out of 5.0 by A good property A perfectly adequate venue -- nothing fancy but well-maintained. Upgrading is taking place. August 29, 2014
Rated 4.0 out of 5.0 by Room was good bed was poor Both my wife and myself woke up with a sore back from the bed. Breakfast quality was OK, but they ran out of bacon and sausage. Re modelling was in progress. August 27, 2014
Rated 5.0 out of 5.0 by Great Value and Stay The hotel and staff are over the top. IHG should use these folks as the thumb for the rest of their properties. Awesome value. August 27, 2014
Rated 2.0 out of 5.0 by Smoke free room, wreaked of smoke! The staff was friendly, on task and made the guests feel welcome.. The last room of the night was mine. Smelled of smoke, when I called to complain so I would not be charged the front desk made me aware that it was the last night. Breakfast had a wide variety, the coffee was hot, and good flavor., the eggs filled with cheese were bland. August 26, 2014
Rated 5.0 out of 5.0 by Comfy Room and Great Service I got to the hotel late at night. The front desk service was quick and all my paperwork was done when got there. Room was great and bed was comfy. I was surprised about the cleanness in the hotel. It was a great experience after a rough day. I travel a lot and used to choose IHG hotels. August 26, 2014
Rated 5.0 out of 5.0 by clean room nice to have a clean holiday inn around the Cleveland area ! I was at the independence holiday inn and had to leave there due to dirty room. . August 23, 2014
Rated 5.0 out of 5.0 by Business Trip Hotel was a pleasant surprise and I will return on my next trip. August 20, 2014
Rated 5.0 out of 5.0 by Helpful and Accommodating Staff Having been suddenly left without a room at a neighboring hotel due to a plumbing problem, I needed to scramble to find a room in the area as we were getting up very early to participate in a charity 150 mile bike ride benefiting MS. I started calling area hotels and found that with a convention in town most were sold out until I got to the Brook Park Holiday Inn Express. I was greeted on the phone by a very warm and friendly lady who understood my situation and reserved one of the two rooms that they had left. There was a computer booking problem but she assured me that I have the room and she would call me back with the confirmation number asap. The stay was great, the staff and accommodations were wonderful. The owner was a very pleasant young man who made sure my stay was outstanding! Thank you HIE Brook Park staff, you diverted a near disaster and thanks to a restful night we rode in the bike ride and raised over $5,000 to date for MS. August 19, 2014
Rated 5.0 out of 5.0 by Great all around hotel. Stayed for 2 nights during a business trip and it was a great hotel stay. The hotel staff was pleasant, kind, and courteous, the accommodation were about as good as it gets, and the breakfast was always well stocked and clean. August 18, 2014
Rated 2.0 out of 5.0 by very run down hotel not very happy with over all hotel. extremely dated and dirty bathroom had nasties all around. chose to not even bother with a shower before I left. HIE is always first choice on accomodations and very very disappointed. will not return to this particular one August 16, 2014
Rated 5.0 out of 5.0 by Gem in the night Excellant mattress and pillows, clean comfortable building. rooms well appointed and great breakfest. Staff was able to make my reservation as I was driving 3 hours away. Great place to stay. August 14, 2014
Rated 5.0 out of 5.0 Cleveland Airport - Brook Park Staff were really polite, desk and shuttle driver. the Suttle driver was A1 - he even got breakfast ready for us, ahead of the earlier than breakfast schedule. Definitely will be back...hope that management can maintain the property quality standards, and keeps its staff rewarded too. August 13, 2014
Rated 5.0 out of 5.0 by Wonderful staff, they make you feel good about being away from home. Always nice to come back to Brookpark. The staff are so pleasant. The front desk goes over and beyond. The general manager is very personable. I really enjoy talking to him. The location is so perfect for me August 10, 2014
Rated 4.0 out of 5.0 by Good room, great breakfast Only complaint was the smell on the second floor. They said it had to do with all the rain. They did try to fix it and while it wasn't perfect, it was better. August 9, 2014
Rated 4.0 out of 5.0 by Clean, fresh decor.Quality complimentary breakfast Would stay in this hotel again only if it had a hot tub but that is just me wanting a hot tub everywhere I stay ! Everything else about this hotel was above average . My husband was attending a Sports Card Convention at I-X Convention Center and complimentary shuttle to and from the I-X was a very nice perk :) My autistic adult son thought the pancake machine at breakfast was coolest thing he has ever seen. He loves going down to breakfast by himself at the hotels we stay in that have a complimentary breakfast and he does quite well with that....but he came back up to our room after eating this time and was so excited about the" magic pancake machine." He said all he had to do was push the button and out came his fresh, hot pancakes. We checked it out when we went down for our breakfast ...and it was just that easy. Kudos Holiday Inn Express made our son very happy. Actually all the complimentary breakfast food was great! August 7, 2014
Rated 2.0 out of 5.0 by Issues with the staff This hotel has been refurbished and looks and feels wonderful. The only problem I had was with the front desk staff on arrival. I was not able to provide my license plate number and they refused to check me in. They insisted that I walk outside and get the number during a rain storm. They told me it was a city rule. I have never had this issue happen before. Does this hotel teach customer service. Not acceptable! July 31, 2014
Rated 5.0 out of 5.0 by Excellent Guest Service and Clean Comfortable Beds, Pillows and Linens I have stayed at the Ventura California property many many times and Loved their property so much, I decided to try your property while in the Cleveland area. I am very glad we stopped in and decided to stay. We will definitely stay at your hotel again!! July 29, 2014
Rated 5.0 out of 5.0 by Holiday Inn Exp. Great Hotel chain across the board. Taking on the competition and winning. July 28, 2014
Rated 5.0 out of 5.0 by Always a good experience. After a full day of driving and having fun in Cleveland, we always look forward to relaxing in comfort at the Holiday Inn Express--Airport in Brook Park. As former Brook Park residents, it really feels like coming home. July 27, 2014
Rated 4.0 out of 5.0 by Convenient Conveniently located near interstate, grocery store, etc. July 24, 2014
Rated 5.0 out of 5.0 by Great room, excellent service The room was very clean and we didn't expect the microwave and fridge. Bed was comfortable, staff was friendly and helpful. July 23, 2014
Rated 4.0 out of 5.0 by nice place Easy access to the the highways, 1 restaurant across the street other than that you have to drive to eat. I will say "Raj" who worked the front desk was awesome...very friendly would ask everyday how our girls soccer teams were doing, always smiling and accomodating. No hot tub which the girls were hoping for but the pool was warm and clean. Beds were very comfortable, no problems sleeping. they did not clean our room because we left a stuffed animal on the bed and left a note that because we left personal items they would not cleam July 23, 2014
Rated 5.0 out of 5.0 by great service Overall our visit to Brookpark was excellent. This location was one of the best we have stayed in so far. Our experience was unexpected due to the location of the hotel, but to our surprise the inside of the hotel is very modern and clean. We were greeted at check-in by very helpful and welcoming staff who were genuine in tending to any needs we may have had during our stay. July 22, 2014
Rated 4.0 out of 5.0 by Good value for price Good value for the price. Close to restaurants and staff is very friendly. July 21, 2014
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