Rated 4.0 out of 5 by 178
Rated 5.0 out of 5.0 by Glory54 Great service.
The entire staff at the hotel was friendly and helpful during our stay at the Crowne Plaza. The room was comfortable and well equipped. It was a short drive to the Cleveland Clinic and the staff gave great directions to the hospital. We would stay there again if needed.
September 30, 2014
Rated 5.0 out of 5.0 by GA JO good food and service
The staff was very nice and food was great. will return again and recommend to others.
September 29, 2014
Rated 5.0 out of 5.0 by Newport 81 All around Good Experience
Very pleasant staff who understand what a customer means their organizaton. Very clean and quiet and will certainly stay there again.
September 29, 2014
Rated 2.0 out of 5.0 by Chicago Visitor-1 Unpleasant Experience
I stayed at this hotel on a Monday. Arrived around 5:00PM and left the next morning after breakfast. The Parking was only available in the back of the hotel in a dimly lit area with a long walk to the lobby. Somehow items were added and I was charged in my bill for items I did not purchase. wireless Internet was spotty.
September 28, 2014
Rated 5.0 out of 5.0 by marshakay Comfortable bed and clean room!
Check-in staff was polite, efficient and helpful. The elevator ride to the 4th floor was a little "scary" (noisy and shuddering) but we made it with no problems several times :-) Our room was very clean. We liked that we had two chairs to sit in plus the desk chair! Bathroom was clean and well lit. Air conditioner kept the room nice and chilly for a good night's sleep on a comfortable mattress.
September 26, 2014
Rated 5.0 out of 5.0 by baltimore14 All Work
This hotel more than met expectations. It was not only clean, well located, convenient, and offered room service, the staff was genuninely interested in making sure the stay went well.
September 25, 2014
Rated 5.0 out of 5.0 by WeddingGuests2014 Great choice for the area
My wife and I were in the area for a wedding and the Crowne Plaza was the choice for all guests.
We stayed in the Executive Club and found it to be very clean and comfortable with plenty of amenities available (though we didn't take advantage of a lot of them due to us being out of the room more often than not). I'd highly recommend staying here if in Independence.
September 25, 2014
Rated 4.0 out of 5.0 Comfortable bed and great service
I generally enjoyed my stay at this hotel. The location is a bit of pain to get into off of the highway but it is close to many restaurants in the area.
September 23, 2014
Rated 4.0 out of 5.0 by Kim2258 Great Staff, Nice Rooms
Excellent hotel - only complaint is that the pillows are too soft.
September 22, 2014
Rated 4.0 out of 5.0 by NecaD good service, bad bed.
everything was good, except the bed, it had a dip in the middle of it., Also there was no mat in the bath tub.
September 18, 2014
Rated 5.0 out of 5.0 by PastorS Great Family Visit
We had the whole family including our 20 month old with us. From the crib provided to the Swimming pool the staff and facility made our visit enjoyable. We visited the Aura Lounge for the first time. The service and food were excellent.
September 17, 2014
Rated 5.0 out of 5.0 by Mineguy Great value and fine dining.
Restaurant has a great broiled salmon dish. The Hamburgers Are awesome. Room was quiet and comfortable and wifi complimentary.
September 14, 2014
Rated 5.0 out of 5.0 by Mrs Mike Comfortable stay
Our 4rh stay at this hotel. Love the beds! Clean comfortable accomodations, great staff. Will be staying with them again in October.
September 13, 2014
Rated 5.0 out of 5.0 by orchid63 Comfortable and clean stay with great service
Impeccable room. AC problem rectified in half hour. Very comfortable room. Staff very accommodating and friendly. Food in restaurant excellent. Would stay here again.
September 11, 2014
Rated 4.0 out of 5.0 by SMT61 comfortable room and good service
The hotel staff was very helpful. My room was very comfortable with a great flat screen tv; which I enjoyed watching sports/football.
September 10, 2014
Rated 5.0 out of 5.0 by John1970 Great room / Wedding reception
We stayed at this hotel for a family wedding. The rooms were very comfortable with 2 leather sitting chairs and a king bed. The ballroom for the wedding was great with the only minor negative being that the mashed potatoes served were hard and dry. Overall it was a great experience.
September 10, 2014
Rated 5.0 out of 5.0 by Rich712 Fantastic Staff
Staff at main desk and in the lounge were friendly, helpful and very accomindating. Making a reservation the day before did not happen because my rewards club number was not in this hotel's system and my reservation was not confirmed. With luck, I was able to get a room from the helpful main desk staff when I arrived.
September 8, 2014
Rated 5.0 out of 5.0 by Aunt Patty great service, great bed, wonderful shower
I very much enjoyed my stay. I attended a wedding and the reception was at the hotel..wonderful place to stay would stay again
my sleep quality was only due to I personally don't sleep well..Did sleep very well in the comfortable bed..
September 5, 2014
Rated 5.0 out of 5.0 by Murray the D Great experience
Friendly fast desk staff.
Clean inside and out including lobby washrooms.
Great food at wedding reception and breakfast.
September 4, 2014
Rated 4.0 out of 5.0 by SunnyinColumbus Comfortable and nice
I stayed here with my family. The check in process was quick. I was offered free water bottles for being an IHG reward member. There was a wedding reception going on. And so the elevators were kind of occupied. It took us a while before we got into our room. The room was comfortable with good pillows and bed. The linen looked clean. Once we closed the door, we could not hear any noise from the wedding party. The parking lot was spacious. We tried breakfast in the restaurant attached to the hotel. The food variety was good. It was a little pricey but I did not mind since the buffet choices were great.
September 2, 2014
Rated 5.0 out of 5.0 by 1946bill Independence Crown Plaza
Very good stay. Close to downtown and other businesses and attractions. Hotel has handicapped rooms and provides appropriate supplies in bathroom.
Heating/cooling is easy to control. Curtains have clips to ensure proper closure. Staff friendly and courteous.
Grounds are well kept. Although not used, hotel has shuttle to airport.
September 1, 2014
Rated 5.0 out of 5.0 by phoenixenvironmental great hotel
I enjoyed my stay at this Crown Plaza. I would be happy to stay at this hotel again in the future.
September 1, 2014
Rated 4.0 out of 5.0 by browneyes3235 Clean room, comfort and great staff & service
This is my Second time staying here. The hotel is close to Cleveland Clinic, clean, affordable, and the staff is friendly. I will always come back to this hotel. Thank you!
August 29, 2014
Rated 4.0 out of 5.0 by lj25 comfortable and clean
The accommodations were clean and comfortable for the price. But, it was disappointing that the outdoor pool was not available for use.
August 28, 2014
Rated 5.0 out of 5.0 by Chanceb32 Couple of stays now ...
This is my 3rd visit to this property this year and I have to say it's becoming one of my favorites. I am seemingly always upgraded to the "excecutive level" and the rooms there are well appointed, comfortable bedding, and nice chairs to sit in. The lobby/lounge are nice as well. My one "knock" on the property is the front entrance is kind of in a weird spot away from the parking lot, but not too far in the grand scheme of things. Would recommend this property.
August 25, 2014
Rated 5.0 out of 5.0 by PapaElf Nice Stay
I stay here frequently for business purposes and have always found the hotel to be nice and clean, the staff to be responsive and courteous, and the rooms to be well maintained. On this trip I noticed that they must have upgrade the Internet service because I did not have any issues what so ever with wireless connectivity and Internet access speed!!
August 25, 2014
Rated 4.0 out of 5.0 by Mandeepk02 Nice stay
Everything was as expected from crown plaza hotels ...overall good experience
August 22, 2014
Rated 4.0 out of 5.0 by mshaheen Just right for Cleveland Clinic
We had an appointment at Cleveland Clinic. This hotel was much better than one we stayed at right by the clinic's campus. It was also much less expensive. It was an easy 15 minute drive to the clinic.
August 21, 2014
Rated 3.0 out of 5.0 by AjBussTraveler Great staff/service and sleep. Poor bathroom quality.
This is a great hotel but the rooms and bathrooms need updating. Beds are comfortable and the staff is friendly and accommodating.
August 20, 2014
Rated 5.0 out of 5.0 by TomOnTheRoad Excellent Stay
As always, the hotel experience was excellent. Will use again in the future.
August 19, 2014