Rated 3.7 out of 5 by 175
Rated 3.0 out of 5.0 by terrence88 Holiday Inn Strongville
Not very clean - wouldn't recommend staying there if you do not have to. Try one of the airport hotels.
July 2, 2014
Rated 4.0 out of 5.0 by CJVon Clean room and Friendly staff
This hotel was great for the price! The only complaint that I could give is that when I arrived, there was no pillow cover on the pillows. I thought that this is how the pillow as supposed to be and it was extremely scratchy on my face. The next day I purchased a pillow cover from Macy's in the area. When I got back on the second day, there was a pillow cover on my pillow, so it had been a waste of money.... Only complaint, everything else was great.
July 1, 2014
Rated 1.0 out of 5.0 by John 236712 Old Hotel
This is a outdated Holiday in. Would not recommend
June 30, 2014
Rated 3.0 out of 5.0 by Drew1982 Food Service
The coffee and beverage service was terrible. Coffee taste was awful. The set-up for the coffee area made no provisions for simple things like napkins. The area was dirty and uninviting. There was no option for hot water and tea which my wife would have preferred. Some very simple changes here would make a significant difference. It appears there is no real management of this service in place.
June 28, 2014
Rated 5.0 out of 5.0 by gasman101 Staff extremely accomodating
We had issues with booking the room, and troubles with the room key. In both instances, the staff corrected the problems immediately or by the time we returned to the room.
June 25, 2014
Rated 4.0 out of 5.0 by JT1972 Good Place to Stay in Cleveland Area
The hotel is convenient to business, shopping and dining venues. The staff is courteous and accommodating.
June 23, 2014
Rated 5.0 out of 5.0 by Ansile Very Quite and clean hotel
I'd recommend this hotel to anyone. The hotel was very clean, the grounds were well kept, the staff was friendly and it was close to shopping and restaurants.
June 23, 2014
Rated 5.0 out of 5.0 by SUE60312 terrific experience
i enjoyed my stay at your hotel- Plenty of towels, clean sheets, comfortable bed, and terrific bar/lounge. i will stay there again if I return to the area.
June 18, 2014
Rated 5.0 out of 5.0 by csue404 Strongsville Holiday inn
Everything was basically fine. Price was fair, It was the taxes that really brought it up. Had some difficulty getting out of their driveway on Saturday evening. Sunday departure out of the same drive was fine. I'd recommend it to others without question.
June 17, 2014
Rated 4.0 out of 5.0 by Chalie49 Very good lounge staff
A hotel is a hotel as long as the rooms are clean and well kept which they were. The staff at the lounge in the afternoon and evening is what made the whole stay comfortable. Courteous and friendly staff always on top of your drinks and food
June 17, 2014
Rated 2.0 out of 5.0 by Disappointed One Not at all impressed
Hmm! We booked this hotel because of its big name and expected it to fall on the standards that this big franchise claims for. To our disappointment nothing was according to what they say. We have stayed at places which do not carry a big name but provide lot better service with less cost, in every respect that a customer look forward to. I think it is just a waste of money to book here.
The rooms had no mini fridge. The electrical outlets had bad connections and we had difficulty in running the coffee maker. A room which had accommodation for four had only a supply of two coffee cups and two packets of sugar and cream. The AC machine was too loud. One of the two rooms we booked had a leaky tap. There was no complimentary breakfast.
I did not find the staff at the desk very responsible as I had to go back two times to get the information that they were suppose to give out on their own.
On whole it was a great disappointment and I would not recommend this place if anyone wants to book even for a night's stay.
The Disappointed One
June 15, 2014
Rated 5.0 out of 5.0 by Terry1009 Great service and friendly staff
I enjoyed my stay. It was comfortable, and service was great. Vriety and quality of food was excellent.
June 10, 2014
Rated 4.0 out of 5.0 by KMKMMFF Comfortable stay, overall.
Overall my visit was great. Having only stayed one night, I was unable to enjoy most of the activities provided such as the pool or fitness room, but the room was clean and comfortable, and I slept great!
June 8, 2014
Rated 5.0 out of 5.0 by eddie1927 Clean and quiet room
We enjoyed our stay. The staff was competent and polite. We will look forward to staying with you again.
June 6, 2014
Rated 3.0 out of 5.0 by muchtobedesired Nothing special
The only saving grace for this hotel is two of the bartenders(a couple). The woman at the front desk, who I believe is named, Mariam, makes you feel like she shouldn't be bothered. She always has the same annoyed look on her face and doesn't say much. Her customer service skills are absolutely terrible.Apparently she has been there for years and the other staff have similar issues with her. I have encountered her more than twice like this, so it's not that she was just having a bad day. This is not how I want to be treated and greeted at a hotel. In addition, the rooms are mediocre, very dry due to the window unit air conditioner/heater, and HBO never works. I always leave with a dry throat and allergy issues.
On the flip side, the two bartenders are great. They are efficient, funny, nice, and friendly. The others, not so much. They have good beer on tap, if they haven't run out, and the food is decent pub food.
The fitness center is mediocre, but I've heard there is a great place to run about a mile away.
June 4, 2014
Rated 4.0 out of 5.0 by Michigander2 Easy access
This property is in a good location if you are just passing through the area and need a secure place to stay for the evening. Access from I-80 and I-71 is convenient there is minimal local traffic to contend with.
June 4, 2014
Rated 5.0 out of 5.0 by Polish Falcon Staff Courtesy
Staff was extremely courteous and attentive to our needs.
June 1, 2014
Rated 3.0 out of 5.0 by wigy Staff were very helpful
Staff helped me find my missed placed sweater.
Food was very good and rooms were relatively quiet except for noisy people in the hall at 2 am.
Toilet in the room was very annoying and slow.
May 30, 2014
Rated 3.0 out of 5.0 by Ragbag Phone book was how old?
Used phone box to look for information. It was a 2011 edition.
The TV remote did not work well. Had to push buttons numerous times or hold down to get it to work.
My card key did not work on opening an alternate door to come into the building.
Otherwise everything else was ok.
May 30, 2014
Rated 3.0 out of 5.0 Desk Staff
I have never been treated as poorly by your desk staff, particularly the young lady(ies) working the front desk Tuesday May 20 and Wednesday May 21.
Called from my room to ask why my password, hotel, would not work for the internet. I called the front desk and sat on hold over 5 minutes. I hung up and called again. When asked if I would hold, I said, "I can't. I already sat on hold for 5 minutes and am in a hurry." Couldn't say anything else because she talked over me and said, "hold please." When she came back several minutes later, I was told very rudely I was wrong, the password was "holiday", and hung up on. Interesting, 10 hours earlier the password was different.
Next day when checking out I was told, "We have a $25.00 cancellation fee if you check out earlier than scheduled." I asked if this was Holiday Inn policy or this hotel. I was toild, "All hotels do it." I tried to explain that I travel alll over and in 25 years never heard of this and again was told, "All hotels do it." so I asked, "Aside from here tell me 1?" I was told, "If you don't like it you'll have to speak with someone else." I asked for a Mgr. and was told the same thing again. I was repeatedly talked over and told to speak with someone else, but when I asked who she said to cakll Holiday Inns.
I will never stay at this hotel again!!!!!
May 28, 2014
Rated 5.0 out of 5.0 by Grumpy01 Business Trip
Rooms were clean and comfortable. I felt the bar prices were high.
May 26, 2014
Rated 5.0 out of 5.0 by baseballmum Always stay here!
We travel through this area for our children's sports events. WE ALWAYS STAY HERE! Love this place. The pool area is huge and accommodating, which is very important with over 100 players around. Only had an issue with one employee in our 4 years staying here. We go out of our way to stay here for tournaments that are 15-20 miles away. Awesome facility!
May 21, 2014
Rated 5.0 out of 5.0 by driverBob Highlight of the wedding weekend
In area to attend a wedding and the stay here could not have been better! Staff was most accommodating with a room upgrade and some extra welcoming amenities. Breakfast was great and our stay was very relaxing. Great job HI Strongsville!
May 14, 2014
Rated 1.0 out of 5.0 by poor value for the money Overpriced and poor value
(1) No stopper in bathtub, I had to request one ! (2) No microwave in room (3) No fridge in room (4) There was a hot water dispenser available near the restaurant, but it was only plugged in during the morning ! Want a cup of hot tea in the evening ? You have to ask someone to boil some water for you ! (5) Water in bathtub was warm, not hot ! I couldn't relax in the tub, I had to get out, not hot enough !! (6# I was there on Mon & Tues nights, but for some reason I was charged more for the Tuesday night stay. What sense does this make ? I could find another hotel with better amenities for close to half the price of this hotel. #7) They gave me a coupon good for free breakfast buffet but it had a terrible selection. Oatmeal and yogurt ?? That's the best they could do ?
May 14, 2014
Rated 4.0 out of 5.0 by Smokey 1 Smoking
It is uncomfortable walking thru the cigarette smoke and butts to
Enter the front door of the hotel
April 30, 2014
Rated 3.0 out of 5.0 by jzyblu Unknowledgeable Staff
Key to room did nit work. claimed it must have been a maintenance issue. would have had to wait until sime else came to reprogram keys.
April 28, 2014
Rated 3.0 out of 5.0 by Tammyvivi More along the lines of Holiday Inn Express
If I didn't know this was a full on Holiday Inn I would have sworn it was no more than a Holiday Inn Express without the free breakfast. The sink in the bathroom had no counter space.
April 28, 2014
Rated 5.0 out of 5.0 by Space Preacher 1 So comfortable!
There was no long wait for check-in. The front desk was friendly and didn't cop an attitude when help was needed.
My room was immaculate!
Due to long lasting health problems this was the first time I'd stayed at a hotel in over twenty years and I never wished I were home at any time. The beds were so comfortable they eased my pain and I got a couple of good nights rest.
Got worn out on Saturday and had to stay in bed for several hours and was pleasantly surprised at the variety of TV channels.
Every staff member I met was totally profession and were easy to talk to even with a hectic convention going on.
Lord willing we plan to return in October.
I would recommend this hotel to anyone
April 9, 2014
Rated 2.0 out of 5.0 by Choclodite46 Horrible experience
Noisy, no hot water, had to chase down towels. If this what you wan at a hotel then this the place to stay.
I had to run water 10 minutes to get luke warm water with no water pressure. They stuck us in a room that adjoined another room with a party going on. We switched rooms. The heater was noisy and barely worked. Te next day we had to chase down more towels because the maid never returned. Not impressed and it will be the last time that I stay at a holiday inn. I contacted corporate and they didn't care. Never offered any kind of refund or next stay discount. This is the last time.
April 9, 2014
Rated 5.0 out of 5.0 by Flutie Wonderful Staff/ Very nice rooms
My husband and I always try to stay at this Holiday Inn because it is very close to where our daughter and family lives. This time I stayed by myself because of a family emergency. The staff was very helpful by checking me in early when I stopped by just to see if a room was available without a reservation. It was nice having my key in hand when I returned around midnight and didn't have to go through the check-in process late at night when I was extremely tired. The room was very clean and comfortable. I had a very restful night after a stressful day. Thank you!
March 26, 2014