Rated 3.6 out of 5 by 171
Rated 5.0 out of 5.0 by Tiffiny Great place
The pool was great! Really close to shopping and gas stations and freeway! Staff was amazingly helpful with everything I needed.
July 9, 2014
Rated 5.0 out of 5.0 Great Hotel to Stay in
We stay at this Hotel at least 3 times a year
This time the hotel was extremely clean and the rooms smelled fresh
Would defiantly keep returning to this hotel! Also this Hotel is very pet friendly and allows early check in
July 8, 2014
Rated 5.0 out of 5.0 by dims64 Holiday Inn Westlake
Very positive experience staying at the Holiday Inn in Westlake! Staff very friendly and professional! Clean and comfortable accommodations!
July 3, 2014
Rated 5.0 out of 5.0 by sanwar36 Comfortable stay
I was very impressed by the staff and services. Great value for the price I paid. Even though some construction is going on the fifth floor I hardly noticed it. Construction workers took extra care not disturb guests during their stay. Great mall located nearby which offers variety of foods and entertainment.
I highly recommend this hotel for everyone who visits this area. Thank you
June 26, 2014
Rated 5.0 out of 5.0 by Maynot RESTFUL NIGHT
In town for high school graduation party was able to attend party and check in with no problems after 6:00 PM. Had a very restful night after a long drive and several hours of socializing.
June 26, 2014
Rated 2.0 out of 5.0 by curlygirlb Terrible value for the price
Older, outdated hotel offering no breakfast. There was a garbage shoot coming out of a neighboring room and which was noisy. There were all these mini fridges outside the rooms, in our hallway which made it difficult to drag luggage. The indoor pool was in the middle of the hotel, with guest rooms all around. Definitely not worth the price.
June 24, 2014
Rated 2.0 out of 5.0 by steve-0 Never again
My room was dirty. The towels and wash clothes were stained. the walls are paper thin and I could hear the room next to me all night. The pillows are 18" thick. I am not sure anyone could have used them to sleep on.
The staff was great, it was a shame everything else was horrible
June 24, 2014
Rated 4.0 out of 5.0 by Sunshing Ohio Department Auxiliary Jr. Vice
The staff and committee setting up the conference need to discuss time tables for meeting and the time the restaurant is open. Maybe offer box lunches to be ordered ahead of time.
This is for both sides to review meeting times so the hotel can offer the best service or suggestions to make the stay better for those coming.
Committees making the arrangements do not always
think of all the needs for the group.
June 19, 2014
Rated 1.0 out of 5.0 by Toni & Barry Horrible hotel that needs major updating and overhaul
Dated, dreary hotel and rooms; average cleanliness at best. I stay at Holiday Inns and Holiday Inn Express' on a regular basis but will NEVER waste my money on this hotel again.
June 19, 2014
Rated 5.0 out of 5.0 by BobS2014 Comfortable bed and friendly staff
My family and I stayed at this hotel last weekend and in spite of some of the negative reviews I read prior to our visit this hotel was very nice. The room was clean, and the king size bed was extremely comfortable - slept better than in our bed at home! The kids slept in the pull -out bed from the sofa and they slept well too. We would definitely come back to this hotel if we are in the area again.
June 19, 2014
Rated 2.0 out of 5.0 by WTRL Ohio Wedding
Hotel is in very poor condition . It is the process of being renovated and converted to a new hotel brand / operator .
There are many ares of the hotel empty , poor condition not clean etc.
June 12, 2014
Rated 5.0 out of 5.0 by way34 Great sleeping accommodations and staff is great!
Great accommodations made for a restful of sleep.
The property looks well kept.
Easy access to the interstates.
June 11, 2014
Rated 5.0 out of 5.0 by DJ old Happy Camper with everything
We truly enjoy the staff at the facility. Avery personable group
June 11, 2014
Rated 5.0 out of 5.0 by Maypo good hotel
Although I had read mixed reviews, some were very good, so I decided to try here for a two night stay on a personal trip to Cleveland. Although the hotel is going through renovations, the loud renovations were restricted to after 10 AM until 6:00 I believe. It was never a problem. We were on the third floor, and renovations were happening on the fifth floor. The desk staff, and bar staff were very friendly. Most importantly was the problem we had with our door lock and TV were immediately taken care of, and the fellow who did the maintenance couldn't have been friendlier, and efficient! Room service for light dinner fare was quick and brought by a very friendly waitress.
I usually book Holiday Inn Express because I don't need a huge breakfast menu, but we were given tickets for free buffet items, so that really helped! Overall, very good!
June 10, 2014
Rated 5.0 out of 5.0 by cadge problems
forgot to mention that on a daily basis we had to have our key reprogrammed. Staff offered reason
June 9, 2014
Rated 1.0 out of 5.0 by shane27 Very rundown hotel.
Not a quality Holiday Inn. Very disappointing with Holiday Inns and Crowne plaza hotels. They are either great or terrible no consistency.
June 9, 2014
Rated 3.0 out of 5.0 by John652 Keep looking…
The hotel is in a convenient location however it was in the midst of being renovated and our room was not renovated yet. The amenities are average such as plastic cups in the rooms, minimal towels, pillows that ware a little uncomfortable, very rough bathroom tissues and toilet paper, and a very sub-standard 'gym' that had a few pieces of cardio equipment and free weights up to 15 pounds. Hallways were dark and decor outdated.
June 8, 2014
Rated 5.0 out of 5.0 by sdan2032 Close to eating and Shopping
Hotel has warm heated pool and spa. Great place to eat. Priced well will excellent service.
June 7, 2014
Rated 1.0 out of 5.0 by HNV - Hank Comfort level
The man at the desk/counter late at night was nice to us. Even though he did not explain the hotel accommodations he was kind. The room was a non smoking room but the walk to the room was dreadful. The smoke smell in the hallways made us, including our 3 year old, sick. We choose not to smoke for a reason but felt that our rights to a smoke-free experience were violated. We did not even try to walk to the pool or breakfast due to the smoke SMELL in the hallways. We checked out the next day and used the back door. The water pressure was low and not high enough to enjoy the shower either. We travel from NY to Indiana and back 4-6 times a year. Although the place looked nice and spacious when walking into the foyer, I would not recommend a stay at this hotel if you do not want to smell cigarette smoke.
June 5, 2014
Rated 3.0 out of 5.0 by BillB89 nice staff but too many bugs
The staff here was very curious and helpful during our stay here fit a wedding. The common areas off the hotel were very nice. However or room was something else. The wallpaper was peeling off in multiple spots and we had multiple bugs that had made it up to the 4th floor crawling around our room. I expected a little more cleanliness.
June 4, 2014
Rated 5.0 out of 5.0 by Ohsal405 Great stay
My experience at this facility was great, accommodations/added entities and overall appearance of property was great.
May 31, 2014
Rated 1.0 out of 5.0 by 111Oliver Disappointed in Cleveland
This location needs some guidance, half of the lights in the atrium were lit, dirty towels left around the pool. The entire property was very unorganized. I travel to Cleveland frequently, I will not stay at this property again.
May 19, 2014
Rated 1.0 out of 5.0 by aikal Worst Stay Ever
This place was under repair and
gave us no warning.
Filthy and not just around the work zone.
Brown water, tv cable out, wifi did not work either,
clogged drains and when I asked to speak to the hotel manager I was told she was not to be called @ home in the evening and did not return my call the next morning...tried reaching me @ 5pm the next day..no urgency there.
Very bad job-Holiday Inn
May 6, 2014
Rated 2.0 out of 5.0 by STH19 Ice Machines
The hotel was basically empty the night I checked in and they put me in the back of the hotel next to an ice machine. No big deal as I worked most of the evening with the TV on. Once I tried to fall asleep it sounded as if someone was running a vacuum right outside my door. Not a good night of sleep at all.
April 28, 2014
Rated 5.0 out of 5.0 by Oscar614 Exceptional Professional Service Experience
There are two points I would like to emphasize.
The first is the service. I was greeted at check-in by a smiling, well trained, hotel service professional who obviously knew her job and enjoyed doing it. This extremely high level of service continued with the on-site restaurant staff, e.g. I lost a stylus for my iPhone during breakfast and I returned to look for it. They literally moved furniture, and even went so far as to go into the kitchen to look, where it was eventually found in the dishwasher.
The second is that you may notice in other reviews that they are renovating the 5th floor. Don't let that concern you. I stayed on the 3rd floor and wouldn't have been aware of it except for the letter alerting me to it in my room. My room was spotless, it almost shined it was so clean.
April 21, 2014
Rated 4.0 out of 5.0 by dons59 pleasant visit
The hotel is in the process of a complete renovation which is much needed. Should be a showplace when done. Meanwhile we stayed 6 nights recently and the renovations were unnoticed to us. The staff could not have been more helpful and the room was clean.
Will stay there and look forward to the "new" hotel.
April 17, 2014
Rated 4.0 out of 5.0 by Beat55 No room refrig
Stayed here last year during convention and thought had a refrigerator, none this year....been in a few hotels since then, may have been mistaken.
April 13, 2014
Rated 4.0 out of 5.0 by JC76 Nice Hotel
The hotel is a very good place to stay, well located. The staff is helpful and friendly, My only problem with this hotel was with the bedding. The mattress needed to be replaced ten years ago and was incredibly lumpy. The edge of the mattress nearest to the door is so broken down if you get to close to that edge you would roll right out of the bed. Usually there are four pillows with two of them a feather type pillow and other two a foam type pillow. In this case all four pillows were bad. I could have lived with a lumpy mattress without any problems. But when the pillows were this bad on top of it all. ---
April 13, 2014
Rated 3.0 out of 5.0 by Spring Getaway for kids Overall Fair
We brought our kids for a night away on spring break. We were most looking forward to the pool for the kids and relaxation for us. Everything was fair. The hotel definitely needs renovation. It was decent, but nothing spectacular. We probably wouldn't come back again because we've been once and really no need to return.
April 2, 2014
Rated 5.0 out of 5.0 by Lion RS Great Overall Experience
The Hotel was well prepared to hold our Lions Convention. Restaurant was prepared to serve us early with hot delicious breakfast buffet.Service was excellent. Rooms were clean and comfortable but do not stay poolside if you want peace and quiet.
The pool and hot tub were nice but noisy.Overall a Great place to stay.
April 2, 2014