Rated 4.4 out of 5 by 49
Rated 4.0 out of 5.0 by Dave2393 Good Hotel, Friendly Staff
This is the second time I have stayed several days at this hotel. The staff is great and the hotel is very nice. Rooms are clean and smell good. I would recommend this hotel. My only complaint is with the breakfast. They seem to always serve sausage. Only one day did they severe bacon. I think they should rotate with bacon more often or serve both. Also there was no fruit except for wrapped up apples in the lobby in a bowl. Other HIE I have stayed at have fruit, but not this one for some reason. Besides this issue, my stay was great.
October 11, 2013
Rated 3.0 out of 5.0 by portista As basic as it gets
Basic hotel and service, you really should do something about breakfast.
September 22, 2013
Rated 3.0 out of 5.0 by dhorn staff and hotel
Hotel was clean and very nice staff... However I was in room 324 and the matress on both beds were in very poor condition... I had to put a pillow under the outside edge of matress to keep from rolling out into the floor... It was a late night check in ,so I just went to bed and didn't complain.. I told them the next morning at front desk they needed new matresses...It was the worst from HIE that I have had in years.. However, I know this is not the norm for HIE hotels..
Enough said.... Just get them some new Matresses.
September 21, 2013
Rated 5.0 out of 5.0 by Detroit60 Awesome room, great sleep.
The facility was right off the freeway, easy to get to, and had a pleasant curb appeal. Linette, greeted me at the front desk and had me checked in within minutes. She was professional and efficient, not to mention very friendly. I was very pleased when I entered my room; it was spacious and clean and very comfortable. The bathroom was the same. Thanks!!
September 3, 2013
Rated 4.0 out of 5.0 by GranmaE Pleasantly Surprised :)
It was a nice stay, we will stay again :) The Cracker Barrel on that same exit has a phenomenal cook :)))
August 22, 2013
Rated 4.0 out of 5.0 Weekend Stay
The only reason I did not give excellent for room and comfort was that house keeping didn't live up to my expectations. I frequent IHG properties and have become accustom to excellent service.
On both occasions that my room was "Cleaned" there were significant items not taken care of. First night, bed not really made, missed trash. Second night, no coffee replaced and the coffee area not cleaned at all.
The good new is the rest of the staff was warm and inviting and addressed my needs quickly and cheerfully.
I will omit the house keeping items on my trip advisor review.
August 21, 2013
Rated 5.0 out of 5.0 Great stay at HI Express!
I was looking for a place to just spend the night with my 3 girls after a day at Weeki Wachee. There were several choices in the area, but so glad we chose HI Express at I-75! From check-in to check-out, our experience was fabulous. Hilights:
1. Britney at the front desk was awesome. Gave us a great recommendation for dinner, and handled a concern I had very professionally and definitely put my mind at ease.
2. Room was clean, very well appointed and very comfortable.
3. Pool was clean, hot tub was very nice, and the pool area was well maintained and comfortable.
4. Breakfast was great, breakfast room was comfortable and spacious, and the staff was attentive to diners needs.
5. Housekeeping staff was friendly.
All in all a perfect stay - we hated to leave. Kudos to Britney, for as all travelers know, a good experience starts at the front desk.
August 18, 2013
Rated 4.0 out of 5.0 by BeeDot Surprisingly quiet next to I-75
I stayed here one night on a business trip and it was clean, quiet and comfortable. I recommend this hotel. The only drawback is the restaurant options nearby--not a lot of choice.
August 12, 2013
Rated 5.0 out of 5.0 by robert1956 great customer service
The people at this place is the best. After a bad hotel choice we went here and they put us up in a wonderfull room at a price i could not belive. The next day i decided to stay anoughter nite with daughter and two grand daughters they gave us the same type of suite and for the same price. Wow I can't say enought abought this place and it's staff. i ever come back to florida i would drive a extra hour to stay with them. we went to coco beach the next nite and that inn didn't stack up at all. so if you are within a hour it is the best place to stay
August 8, 2013
Rated 5.0 out of 5.0 by Msacj Awesome
I come to Florida several times a year, and I always stay at this hotel. The staff is great and very pleasant. The hotel is super clean. overall I WOULD HAVE TO SAY THIS HOTEL IS AWESOME, AWESOME, AWESOME!!!! Keep up the great job!
August 5, 2013
Rated 5.0 out of 5.0 by Dave2393 Great Service & Staff
I highly recommend HIE in Brooksville. My family and I stayed there for several days and it was great. This was the best hotel we have stayed at on our trip. The staff was excellent! Everyone was so friendly and nice. The only thing I would change is that they served sausage everyday as the meat dish for breakfast. My family and I would have liked to see them alternate between sausage and bacon every other day. Besides this issue, everything was great and we will stay there again!
July 25, 2013
Rated 4.0 out of 5.0 by ragdollmom Nice quiet hotel
Staff are very accommodating. They remember your name and always greet you when you are coming or going. They allowed for a slightly later check out and were very accommodating for pets also. House keeping was very pleasant and didn't mind the extra four legged kitty in the room. No worries about towels and wash clothes...they were alway in abundance. Nice quiet hotel to stay. Only suggestion is to get an ice maker on the first floor. But otherwise hotel is newer, clean, and staff is very pleasant.
July 8, 2013
Rated 5.0 out of 5.0 by Streaming Desk clerk extraordinary
Upon arrival at the front desk to check in my experience was the best I have ever had at a hotel. This clerk was super efficient and called me by my first name and assured me she was available for anything we needed. I have stayed in in six Holiday Inn Expresses this month and this on made me welcome. I have additional praise for the desk clerk that I will be sending to the property.
June 29, 2013
Rated 4.0 out of 5.0 by ragdollmom Clean hotel
Hotel is newer and very clean. Hotel staff are very accommodating and some even remember your name. Hotel allows pets for a small fee. Would definitely recommend staying here.
June 28, 2013
Rated 5.0 out of 5.0 by J1713 Very friendly and eager to help
The friendly staff helped in every way possible. We had a problem with our fridge in the room. They offered to switch but we just got settled in, So we turned that down. They offered to store our cold things in the fridge by front desk. They were very accommodating. I would recommend and wouldn't mind staying again!
June 22, 2013
Rated 5.0 out of 5.0 by OnHoliday13 Best Place to Stay near Brooksville
If you are looking for a place to stay IN Brooksville, this maybe a little far for you. It's about 10 miles to the actual town of Brooksville. The hotel is directly off I-75. Great location for several areas. We were going to Webster to the farmers market they have on Mondays. Great place for us to stay. Very nice desk staff. Beds were great. Plenty of room in the bathroom too! Micro and fridge came in handy for keeping sodas cold and reheating cinnamon buns. I would definitely stay here again!
June 20, 2013
Rated 4.0 out of 5.0 by Pat0505 Extrordinary Customer Service
We had reserved nearly a dozen rooms for a weekend event in Brooksville, Fl, and found the staff to be exceptional at "fixing" some booking errors that would have caused several of our employees to have to change rooms for the second nights stay. With their ((staff) assistance, no one had to change rooms. Bravo!
Also, a matter of one of our rooms was reported as being "heavily smoked in" and we were charged a cleaning fee of $250. No smokers stayed in that room. Again, the manager, stepped up to the plate and did the right thing, reversing the charge. Thank you for the exceptional customer service and we look forward to staying there in the future.
May 10, 2013
Rated 2.0 out of 5.0 by lynda3 Great Room ...not so great service
Loved the room. Great King size bed. Very comfortable.
Upon check-in original front desk clerk acted as though he was being bothered to check me in. I told him I was a Priority Club Member and that I had my card - but it was in my car. It was dark and late at night I was traveling alone and am female. Worst of all- POURING down raining, yet he INSISTED I needed the card in order to check in. I asked him if he could just look it up and he said he couldn't...so out I go into the rain to drag out my luggage, fumble through my paperwork to find the card. After a valiant effort on my part I returned without a card. I did retrieve an invoice from another IHG hotel (which I had just stayed in for 2 weeks) and asked if he could use that. By this time another clerk arrived and was able to "look up my information". I was soaked to the bone and was VERY frustrated! Also, upon check out I advised them I was running late (didn't realize there had been a difference in time zones) requested late check out.....they gave me 15 minutes!!! NEVER AGAIN Brooksville !!!!!!
April 28, 2013
Rated 4.0 out of 5.0 by Trudi409 Fool's 50 Mile Race Stay
I stay at this Holiday Inn Express a couple times a year and in the last 3 years, I've always come home happy with my stay. The staff are warm and courteous. The gounds are clean, and in spite being near the constantly busy Interstate 75, the rooms are quiet. It's a very nice place and I look forward to my stay in October!
On the down side, though not all that important: Someplace where guests could gather for a picnic or evening pizza would be a nice. We had several friends staying and we just wanted to share pizza and converstaion. Couldn't use the breakfast room, or the pool area, and there wasn't anywhere else. So, our room smelled of pepperoni all night long.
April 12, 2013
Rated 5.0 out of 5.0 by WomenVacationing Great Suites
The Suite was one of the best our family has stayed in. The space was well suited to spending time playing games at night. The staff was excellent and responsive to our needs. Highly recommend this location!
April 5, 2013
Rated 4.0 out of 5.0 by bobncarol Family visit
This is a clean hotel right off the interstate. Good Breakfast, clean pool and hot tub.
April 2, 2013
Rated 5.0 out of 5.0 by Harris97 Great Experience
Called last minute to book a room while traveling and found one of the nicest Holiday Inn Express' I have ever stayed at, rivals the hotel in Clinton, Tennessee. Thanks for the hospitality! Clean room and great beds!
March 18, 2013
Rated 5.0 out of 5.0 by zpostek great sevice
great service, I will see you soon,
Thank you :) :) :)
March 7, 2013
Rated 5.0 out of 5.0 by Robb61 Great place to rest your eyes
My wife and I were on our way on a cruise out of Tampa not leaving until the next day, so we choose to close our eyes at Hoilday Inn Express. GREAT choice.
March 5, 2013
Rated 5.0 out of 5.0 by John46 Great Room, Excellent staff
We enjoyed our 2 night stay. The service was excellent, especially the front desk and breakfast attendant. We love the close proximity to the bike trail.
March 5, 2013
Rated 5.0 out of 5.0 by SEXYONE GREAT PLACE TO STAY
YOU CAN DEPEND ON THIS HOTEL BEING CLEAN, COMFORTABLE AND FRIENDLY. ALWAYS A PLEASANT EXPERIENCE.
March 3, 2013
Rated 3.0 out of 5.0 by Princess1113 A little out dated
The pillows and mattress was a little worn. We've stayed at other Holiday Inn Express hotels and have experienced much better pillows and mattresses. Suggest updating.
March 1, 2013
Rated 5.0 out of 5.0 by Mammie VERY FRIENDLY STAFF
We stayed only one night as we were going to the Bushnell Swap Meet. The staff was very friendly. Very clean room. A good breakfast. We definitely would stay there again and we recommend this hotel.
For the breakfast bar, maybe you could consider having chocolate milk.
February 22, 2013
Rated 2.0 out of 5.0 by WBS63 DISAPPOINTED
When we checked (at 10:30 pm) there were no bath towels. There was NO remote control for the tv (and they didn't have one available). The bedside lamp was jacked up (you had to wiggle the wire and put it in a certain position in order to make it work). The hot water knob for the shower would "drift" to the scalding hot position (it was loose or something), so therefore you had to constantly move the knob back to cooler so that you wouldn't get scalded. I was extremely disappointed. Usually Holiday Inns are my pick!
February 21, 2013
Rated 5.0 out of 5.0 by MaryHJ Clean and comforable
Rooms were clean and comfortable. Breakfast seemed fresh. Quiet during evening. Got upgraded to suite for free because of Priority Rewards. Great hotel!
February 16, 2013