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Rated 3.7 out of 5 by 61 reviewers.
Rated 1.0 out of 5.0 by Extremely poor experience This was the worst H.I. Express we have ever stayed at. A/C was not operative, two (2) bulbs burned-out and needing replacement, room was "musty" smelling, tables were not cleaned at breakfast, and pool was "ice cold" not heated. Very disappointed! Will not return! July 25, 2013
Rated 4.0 out of 5.0 by Staff was very friendly and accomadating Overall good experience. Staff was friendly and very professional. Rooms were good too. July 24, 2013
Rated 1.0 out of 5.0 by Unexpectedly unsatisfactory HIExpress is always our first choice when we find an affordable rate. To be honest, the cinnamon rolls rank high on our list for choosing it...and they were up to par at this hotel, :) However, we were never able to get comfortable from the moment we opened the door to our very musty smelling room. No matter how we set the fan/heater/air conditioner, the room was very damp. Therefore our bedding was damp, our clothing was damp. This may have been in part due to the lack of any exhaust system in the bathroom. Our final morning, we headed for home to take our showers and get DRY, rather than attend the final session of the conference for which we were in Brookville. A minor inconvenience upon arrival was that the rate at the desk computer, was higher than the rate we signed up for online. Fortunately we had a printout of the lower quote and it was honored...with a bit a hassle, since the new employee was a bit unfamiliar with that particular situation. Later that night, it was a disgusting to arrive back at the hotel to find the desk clerk right outside the front door having a cigarette. We won't abandon Holiday Inn Express based on this long as the rate is good, and the cinnamon rolls are on the menu.!!!! July 19, 2013
Rated 2.0 out of 5.0 by Not up to standards Room apparently had not been used in some time. Ceiling above air conditioner unit was stained and peeling from water leakage. Towels had not been cleaned of stains and generally looked dirty. Breakfast items had run out by 7:30 a.m. and milk was presented in an open pitcher. Butter and margarine were not refrigerated. July 14, 2013
Rated 5.0 out of 5.0 by Top-of-the-line Holiday Inn Express Wife and I checked in about 1800 hrs, July 1, 2013. We had driven from Kansas, going to Maryland. Having stayed here before we knew it would be great. "Jay" was on duty and greeted us. He immediately noted my platinum status. Talk about being treated as a visiting VIP. There is no doubt it was the best treatment from our four stops this trip and possible the best in my seven year as a Priority Club Member. A special thanks to "Jay", and the Holiday Inn Staff at Brookville, Ohio. July 4, 2013
Rated 5.0 out of 5.0 by Nice relaxing stay. Our room was clean, quiet, and supplied with plenty of towels and toiletries. Our stay was relaxing and the staff was friendly and helpful. July 3, 2013
Rated 2.0 out of 5.0 by HOPE YOU LIKE IT HOT While traveling from SC to Michigan my wife and I stayed here as just a place to sleep. We had stayed the previous 5 days in a different holiday inn express and it was amazing. Not so much for here. It started off by me standing at the front desk of the hotel waiting to check in at 8 pm and no one is around. I waited for over 5 min to find the worker to check in. Didn’t speak English well and couldn’t help us with finding a place to eat in the area. He knew of a few places but no directions or a map or anything of how to get there. So we get out keys drive around to the side of the building and I notice that all of the hallway windows were open which it was 80 plus degrees outside that night. Nice so no ac in the hallways ok we get to the room which I had booked 2 nights before so they knew I was coming and the ac in the room was not even on. It’s real hot in the room and all I wanted was to relax in ac after driving 11 hours that day. So i turn it on and thankfully it did work. Room was ok but the shower head was not clean and very little pressure and the fact that it was hot upon arrival. So my wife and I leave to go to dinner and since we got no help from the front desk on choices we were on our own. Come back and I wanted an extra pillow so I stop at the front desk and again he is gone and me asking for an extra pillow was way too much work for him to do. I did receive my pillow but with hostility. Breakfast time its 8 am and getting hot outside we go to enjoy breakfast but wait its 81 in the lobby/dining area said so on the thermostat on the wall in the lobby, they had both front doors open which leads me to my next point, the place looks like garbage from outside weeds in all the landscape beds, bugs in the light covers of the hallways you know probably from leaving the doors and windows open instead of turning the air on, very bad curb appeal and they must not believe in ac. Also all the areas of the halls were dirty, dirty around ice machines/vending machines cobwebs dust bunnies. Overall not clean and very uninviting. The point that makes me most mad is the fact that I spent 25 more a night than a great location in North Charleston a tourist town. This location is near northing. Very unhappy with my stay here. June 28, 2013
Rated 5.0 out of 5.0 by Great Stay! Outstanding stay! Very clean, comfortable, safe area and great service! Highly recommend! June 28, 2013
Rated 2.0 out of 5.0 by Not impressed for the money spent I am thankful that we only stayed one night at this Holiday Inn. We noticed upon pulling up the lack of care to the outside of the building with weeds growing through the rock beds, things just didn’t look kept up. We also noticed right away that the windows in the hallways were open, which seemed odd since it had been near 90 degrees the day we were there. Things didn’t improve much once we were inside. The lobby was hot (no AC on), and not exactly clean (dirty floors, bugs in the lights). I believe it would be fair to say that there was a lack of care for the facility overall. I was very nervous checking in and heading up to our room. The hallways were again not air conditioned (the windows were open), and when we opened our room, the ac was not on in there either. The room, overall, was clean, but much of the room appeared to be old/outdates (carpet, drapes, headboard, desk, chair). The bathroom was clean; however the shower head needed some work as the water pressure was very poor. The next morning we went to the lobby for breakfast, which I would compare to other Holiday Inn Express hot breakfasts that I’ve had before, so nothing too exciting or fabulous. However, sweating while eating, I would not compare to any other hotel experience I’ve had. The AC was still off in the lobby and the forecast for the day still being near 90 degrees and humid, both sets of automatic doors to the outside were propped open to let in hot muggy air causing the lobby to be uncomfortably warm. For the price of this hotel I expected much more than what we got. I was extremely disappointed in the care of the facility and our overall experience at this Holiday Inn Express, (especially for the amount of money we spent on our night there). I would not stay, or recommend others to stay at this hotel. June 27, 2013
Rated 2.0 out of 5.0 by Disappointed in Brookville HI Express I always stay at HI and have been a Platinum member for a number of years. I have stayed at this unit several times and have alway felt welcome and comfortable. Something happened -- different people/management? -- and I don't know whether I'll go back. The desk clerk visited on the phone and left me wait for no reason other than his interest in his phone call. i asked for the best rate and it took him over 5 minutes of searching the computer to come up with the best rate -- i then asked if AARP was considered and several minutes later he said that was better. this has never taken more that a few seconds anywhere else. After being at the desk longer than i have ever been (totally without any interuption except the initial phone call i came in on) I finally got my room - it was ok. The next morning I went for breakfast. The "server" or whatever you call him was leaning on the door watching TV. I cleaned a table for myself and selected a biscuit from the 5 that were there. It was cold and stale. I took another and it crumbled into a hundred pieces. I took the last spoon a gravy and sat down. The crumbly biscuit was ice cold on the inside -- obviously a reheat from some time previous. Neither biscuit was fit to eat. I dumped it and ate at McDonalds. i have NEVER disliked a Holiday Inn as much. May 31, 2013
Rated 5.0 out of 5.0 by Good beds. Staff was attentive. Good place to stay. Breakfast was ready as we were told. May 26, 2013
Rated 5.0 out of 5.0 by Super staff, very clean, I would reccomend this Inn to everyone The best around the Dayton area, We have visited before, and we will return next year. We love the staff attitude, and the cleanliness of the Inn. We would recommend this Inn to anyone traveling through the Dayton area May 24, 2013
Rated 3.0 out of 5.0 by Location/Value? Only seen one person (same person) at front desk for check in & out and wasn't overly friendly! Wasn't greeted as a priority club platinum member! Location poor, reality nothing around as in (entertainment/restaurant)! I do not believe this Holiday Inn Express worth 15,000 rewards points! May 6, 2013
Rated 5.0 out of 5.0 by New to Travel I only recently started traveling on business and the Holiday Inn in Brookville was a pleasant surprise. It was comfortable and clean with a very helpful staff. I'm sure the next time I'm on Interstate 70 again I'll drive a few extra miles to stay with them. April 23, 2013
Rated 5.0 out of 5.0 by Welcoming atmosphere A great stay in a quiet neighborhood. The accommodations were comfortable and relaxed. All requests were granted happily. April 4, 2013
Rated 4.0 out of 5.0 by Great upgrade Only issue here is that attendant had a difficult time in getting me the correct room key / card. Tried twice and yet only one of the two cards worked. I only needed one. But more serious than that is the next morning I see my door unlocked. I did have the inside clasp or lock engaged, yet it is startling when you get up and see your door ajar. No explanation... March 30, 2013
Rated 3.0 out of 5.0 by Bed Comfortable---but The bed was comfortable, but the chair in our room was soiled and needed to be cleaned, which was a turn off. March 22, 2013
Rated 5.0 out of 5.0 by Great customer service by the entire staff! The amenities were wonderful. The pool was clean and ready for us to enjoy. Thank you to the staff at the Brookville Holiday Inn. We look forward to staying with your hotel in the near future. January 2, 2013
Rated 5.0 out of 5.0 by Another great Holiday Inn experience Everything I've come to expect from Holiday Inn, consistent quality and service wherever I go, no suprises ever. This has not been the case when I have tried other hotel chains in the same price range. Never again, hereafter I will always use Holiday Inn for all my tlodging needs. December 3, 2012
Rated 3.0 out of 5.0 by Amazed at the condition of the bathroom wall. I was not happy when I first entered the bathroom in my room as I noted the shower curtain rod was barely hanging on to the wall by less than desireable mounting materials. There were 3 holes in the wall where the curtain rod had been pulled off the wall previously. It seems the manner of repair is to just put more holes in the wall, NOT repair the current holes. I went to the front desk the following morning and explained the situation to the clerk, (I did not gethis name, I believe he is of Hindi descent.) I explained to him how I felt about this situation in my room. I told him that to me, a customer, I felt the operators or managers of the place did not care about the place. If I walked into someones home and saw the same thing, I would believe the same thing, the owners do not care. He said, "We do care". I interrupted by stating if the owners/managers DID care, ther would not be three holes in the wall from previous shower curtain rod mounting failuers. Sorry, holes in the way are an indicatior one just does not care, especially if there is a hstorical aspect to the holes. When I returned that afternoon, the rod had been re-hung, shabbily, (still loose and drooping in the center). The holes were smeared over with a huge lump of putty that looked like it had been done by a 3 year old. Very unprofessional. This is highly unacceptable in my opinion. I've never seen a HEI represented like this. Very sad. November 20, 2012
Rated 4.0 out of 5.0 by Pleasant stay The hotel was clean and well maintained. Our room was a smoking king suite and was clean and comfortable. The room had a pleasant smell, not a smokey one and the furnishings were in good shape. The only thing that was a bit of a drag was having to get on the elevator to get ice from another floor. Breakfast was ok but nothing to get excited over. Fruit would have been a nice touch and often there is flavored creamer for coffee that wasn't available here. We would definitely stay here again because of the good value and clean, quiet surroundings. November 17, 2012
Rated 2.0 out of 5.0 by Not Up to Par Over the last 6 weeks, as we followed our daughter in her college sport, we have stayed at hotels, several of then Holiday Inn Express. This was our most disappointing experience, in the most expense of our Ohio stays. Our room smelled of cigarette smoke, although we were assured it was a non-smoking room. The window was had a sheer drape that would close, exposing you to the bright lights shining from outdoors. If this did not keep you awake, the ultra bright lights of the elevator ceiling surely could. Each time on the elevator with other guests, they all negatively commented on this feature. Finally, why a 3 floor hotel only has an ice machine on the 1st floor is beyond me? Not up to par with what we have come to experience at Holiday Inn Express within Ohio or in other states. Very disappointing stay. October 19, 2012
Rated 2.0 out of 5.0 by Needs help The hotel needs updating, is tired and was lacking basic food items for breakfast. October 16, 2012
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