Rated 4.5 out of 5 by 50
Rated 5.0 out of 5.0 by freeflow581 thank you for providing hospitality the way it is meant to be
polite, courteous, helpful, clean, friendly, accommodating....what more can a travelling guest ask for?...thank you for providing the model of how I wish all hotels are operated. well done.
September 15, 2014
Rated 2.0 out of 5.0 by Willywally Tired hotel!!!!
This is a HI Express that does not compare in standards to others we have stayed at. I could not even see the entire TV screen from the couch. The refrigerator and microwave are in the way as this is an older style hotel trying to keep up with today's standards. The TV was bolted down.. did not attempt to move the frig and microwave... shouldn't have to.
Bathroom was old style faux marble sink with on old style tub. The water in the shoer continually changed temperature.
The hotel was clean.
I should have known something was up when I read that there was a manager's reception in the evening. It consisted of a bar and snacks. The white wine was not chilled. When my wife asked if it was, the attendant could not speak enough English reply to her question about this. The potato chips were very stale...the veggie tray was out in the open on a table with no sneeze guard or tongs for serving.Same with the veggie dip. Wouldn't want to the last one served!! If you want 2 drinks of cheap booze, this reception is for you.
Will not return to this hotel.
September 13, 2014
Rated 4.0 out of 5.0 by jlawler4 Everything was great but the fitness center
I don't have a single complaint other than no equipment in the fitness center functioned.
September 8, 2014
Rated 5.0 out of 5.0 by HRoto Great stay and super staff
We have been staying here for about 6 years for thr Milwaukee Irish fest and have found the accommodations, staff and value to be exceptional. Highly recommend.
September 5, 2014
Rated 5.0 out of 5.0 by IMRJ Housekeeping staff excellent
Thank you for being so nice about not being able to clean our room at the normal time. We were attending a wedding and our timing was unusual and when we came home that evening our room was perfect. Thanks.
August 26, 2014
Rated 5.0 out of 5.0 by luv2stay Comfortable bed/room
We stay at this hotel frequently. The front desk staff is always polite and accommodating. We usually stay in a king room with sofa bed. The extra seating makes the room comfortable. The cleaning staff came around rather early (9:45) and wanted to know whether we were leaving for the day. We said it would be another 30 min. and they didn't seem very happy about that. Even though the hotel seemed full, we shouldn't be made to feel that we have to rush out of our room that early when they had plenty of other rooms to clean. Other than that, this is a great location and well cared for property.
August 19, 2014
Rated 5.0 out of 5.0 by Mikejoneswi Great Customer Service
Excellent customer service, if only the retail stores could get it right.
August 18, 2014
Rated 5.0 out of 5.0 by Mikejoneswi Great front end service
I didn't care for the double beds, but was happy to be allowed to check in early. The front end staff assist on the telephone when I called asking by indicting I was a Platinum elite member could I check in early. Upon arrival the person I had spoken too had left but turn over notes to her relief indicating my desires. That was very professional and not much seen in today times. The person who checked me in Rosa was very kind, nice, professional and had a Smile out of this world. Keep up the great job.
August 17, 2014