Rated 4.3 out of 5 by 114
Rated 5.0 out of 5.0 by Happyasheck55 Staff - awesome
The staff was great starting with the general manager and all the way down the line. They really seemed to care about the guest and what they needed. I really like the hotel and area so I will be visiting again and will be bringing friends with me!! I highly recommend this place to anyone coming to the area. I will be back!
June 25, 2014
Rated 5.0 out of 5.0 by Cherie Kay Wonderful atmosphere
We had a very nice stay at the Holiday Inn Express in Germantown. The staff and front desk personal made our day.... very friendly, funny and welcoming. We will stay there again whenever in the area.
June 25, 2014
Rated 4.0 out of 5.0 Good hotel for $$$...conveniently located to Erin Hills
Solid hotel, good price, perfect breakfast for early round of golf...convenient and close proximity to Erin Hills. Good shower pressure, beds were comfortable, HDTV in the room...just a good hotel.
June 23, 2014
Rated 5.0 out of 5.0 by Andy O Great hotel and Service
we have stayed a several Holiday Inns around the country and at this one several times.They have all been quality hotels. The beds and pillows are great, very comfortable. The rooms have been spotless each time, the pool and excercise room were fine. The staff were very courteous and helpful.
June 18, 2014
Rated 5.0 out of 5.0 by jbs1600 Very nice
This is a very nice place to stay. The staff were courteous and friendly, the rooms very clean and the beds and pillows very comfortable. We attended our daughter's graduation and this was a more than adequate place to stay. Rooms are well appointed (would love a mini fridge) and everything worked extremely well. For the price I think nothing better could have been done to make us comfortable and I will certainly stay at Holiday Inn Expresses again if they are this reliable and consistent. We have stayed here twice and will always stay when visiting our daughter. Thank you everyone.
June 17, 2014
Rated 5.0 out of 5.0 by JACOM Nice Hotel
This is a well run typical Holiday Inn Express Hotel, Breakfast items typical and the same as all Express Hotels.
June 13, 2014
Rated 5.0 out of 5.0 by Dairy So Relaxing and comfortable
Love my stay. Everything we would want at an affordable price. Staff is very helpful and friendly. The Inn is very well kept and clean. definitely staying again.
June 12, 2014
Rated 5.0 out of 5.0 by Mee Maw good service, good food and great rooms
on our 2 night stay we were very comfortable and felt safe with the locks on the doors. we did have some noisy neighbors but that was not the fault of the hotel. I'm sure my 2 grand children were a little loud at times.
June 10, 2014
Rated 4.0 out of 5.0 by Gloria45 Beds in Queen Suites Awlful
The price we paid for a queen suite did not meet our expectations. My husband and I rolled to the center of the bed all night long. Very poor mattress quality for this amount of money on a suite. The staff was out front smoking and we had to wait to check in. The rod on the room darkening curtain was broken. I could not get a sufficient closure at bedtime. My husband went to the breakfast. There was no staff on hand to meet his needs.
June 5, 2014
Rated 5.0 out of 5.0 by Zoe33 Great Hotel!
Perfect location and great price. Rooms were very clean and comfortable. Would definitely recommend this hotel to others. Slept like a baby!
May 27, 2014
Rated 2.0 out of 5.0 by Thanatos0450 Very underwhelmed
Was only here for one night (thankfully). Got booked into a 'mobility' room by my travel agent.
The room smelled musty, like a bad combination of standing water and BO. It was raining, and I could hear (and see) the small pond growing outside the window (right under the HVAC unit).
The staff was friendly, but their suggestions and directions were totally off-base. I asked for a restaurant where I could get a beer, and was directed (eventually) to a shoddy local bar with kitchen facilities where the cockroaches ate out. I ended up GPSing the local Applebee's, after 45 minutes of screwing around with this 'local spot'.
Next time, I'll stay at the HIE across town, or at the Radisson across the way.
May 18, 2014
Rated 5.0 out of 5.0 by Hollygram25 Fast check-in
Check in was fast and easy special thanks to Durwin for being so friendly :) The kids had a fun time in the pool. Hallways were clean and smelled good. The room and bathroom were spacious and clean.
May 14, 2014
Rated 5.0 out of 5.0 by ciul great braeakfast
The breakfast I like the time 6 am is ready, even you notice starts 6:30 am because I start my job at 7 am so I have a time to take a breakfast without rush.....
May 10, 2014
Rated 5.0 out of 5.0 by Almo27 Excellent Stay!!
My stay was awesome! The staff was very friendly/helpful. They gave me easy directions to anywhere I needed to go. Also, the continental breakfast was extraordinary! So many good foods to choose from and it tasted great. I would stay here again.
May 7, 2014
Rated 4.0 out of 5.0 by tlc47 Germantown Holiday Inn Express
Everything to my expectations, location prime for my work and all else met my needs.
April 21, 2014
Rated 5.0 out of 5.0 by zerobleu Nice stay, great service.
Enjoyed my stay at this location, hotel staff was very friendly. Was greeted as a rewards member and everything was explained nicely. The breakfast choices were the usual: eggs, sausage/gravy, biscuits, cinnamon rolls , pancakes, cereal, all kept fresh by the hotel staff. We left early due to an early flight, checkout was smooth and the desk clerk was friendly. Parking is ample but not much available close to the main doors. I would stay here again if I return to the area.
April 15, 2014
Rated 5.0 out of 5.0 by mnrealtor Highly recommended
Just had to say we stayed one night but was very satisfied with this hotel. Pool and jacuzzi were great, rooms very clean, good firm beds. Solid breakfast with plenty to choose from and healthy options as well. Staff went above and beyond giving us some rolls even though breakfast had ened 30 mins prior. We asked for 3 rolls to go, and they cheerfully gave them to us. Then we discovered they gave an extra one even! Great customer service. Definitely would stay here again
April 8, 2014
Rated 1.0 out of 5.0 by bhkarp55 great staff
Great staff clean room liz is great The gm is great
March 31, 2014
Rated 4.0 out of 5.0 by Happy29 Other Holiday Inn Express' should take a lesson
I have reviewed before, I always stay here when on business in Milwaukee. 2 things that stick out. Their Biscuts at breakfast are always soft and warm, while many other HIE are cold and rock hard. Why? they have a hot water steamer under them. Instead of just putting them in the heat lamp, they are on top of a vented tray with hot water below them. ALL HIE take this lesson!!!!! As a platinum member there is not much else to say that I have not already said in past reviews. I recommend this hotel.
1 low spot was they ran out of sugar for the coffee. Really NO SUGAR?
March 10, 2014
Rated 5.0 out of 5.0 by FieldService01 Best Express out there
I have stayed at this hotel several times now and have been treated professionally very well. Express breakfast has always been tricky for those of us who are Gluten Intolerant, however this hotel has gone above and beyond and pledged to continue to be The Holiday Inn Express that stands out from all others.
What I am referring to is, on one occasion I was surprised by the change up of sausage patties being replaced by pre-made omelets. I am always wary of fake egg premade foods due to gluten binders. Morning shift manager voluntarily made me sausage patties to ensure that I was taken care of.
On the next occasion I had purchased breakfast bowls to eat. The General manager made it a point to approach me and explain that they had had celiac customers in the past and as long as it was noted in my reservation, they would be happy to ensure that certified gluten free breakfast food can and would be available to me on request.
Indoor Pool facilities are well maintained and does not have overly chlorinated smell as most Holiday Inns do.
Very Impressed with the quality service of this Holiday Inn Team.
Liz is a stand out employee. On one occasion I witnessed her calm composure with dealing with a very difficult and irrational customer.
February 2, 2014
Rated 5.0 out of 5.0 by CDJ1 Nice place to stay
My wife and I were traveling in the area and decided to lodge at the hotel.
January 1, 2014
Rated 4.0 out of 5.0 by Happy29 A Solid HIE
I stay here everytime I am in the MIlwaukee area for business. I like the location, as it is near one of my favorite pizza joints.
I find it is generally more expensive than most HIE's but Maybe it is location, or just the Milwaukee area/suburbs.
Never had a bad experience. Location sells it to me everytime.
December 19, 2013
Rated 1.0 out of 5.0 by kathiek65 Totally aweful experience
This place I wouldn't recommend to my dog! They are not pet friendly like they say, they are very rude. The floor would have been more comfortable to sleep on then the bed! The room was nothing like another Holiday Inn Express that we stayed at the night prior (same room 2 queen beds). Unreal!
I am totally angered by the treatment the staff especially the general manager gave my family!
We will never stay at this property again even though our family live in Germantown!
I will never recommend this to another person. In fact a friend of mine stayed at this facility 10 years prior and she said it was awful then!
December 2, 2013
Rated 5.0 out of 5.0 by AC789 Dark and quiet.
The rooms are always clean,etc. I am writing this review to tell about the Great Darkness and total quietness(?) of the room. The blinds close tightly and no light enters the room. This lead to a good nights sleep. The staff was also helpul in pointing out a local restraunt instead of fast food.
November 21, 2013
Rated 4.0 out of 5.0 by Rviney Nice place!!!
We arrived to friendly and helpful staff. Got an upgrade with out even asking. Now here is the funny part there was a birthday party in the conference room directly across from the elevator and QUITE a bit of confetti was used. To be honest it was all over the place...down the halls in the pool area and even on the second floor almost all the way tom the end. I walked by and staff were baffled on how to clean it up. I give them credit the night manager worked on it all night long and by morning there was hardly no eveidence of the disaster they had to clean up. He looked beat!
Even with this my wife and I still had a relaxing weekend get away.
The ONLY complaint I would have is the hot tub wasn't all that hot and towels were ata premium. But considering the birthday fiasco all in all not bad. Great location plenty of local food and easy access. I would definately return when in the area again!
November 4, 2013
Rated 5.0 out of 5.0 by Jason1300 Business in Town
Hotel was easy to find and well located to places to eat and shop for items left at home. Great place to stay and would recomend for any business traveler.
October 28, 2013
Rated 5.0 out of 5.0 by AC789 just like home
The staff here really makes me feel like part of the family.
October 22, 2013
Rated 4.0 out of 5.0 by Happy29 Your Average Holiday Inn
Ok, maybe slightly better than average. It's only a 2 story hotel, which is fine. Nothing bad, but yet nothing spectacular. It's a little pricey, but I have found the same true for all hotels in the milwaukee/area/burbs.
I stay here do to it's location, and that I have never had a bad experience. They get the important things right, like clean rooms and bathrooms.
October 21, 2013
Rated 5.0 out of 5.0 by LRIEMS Lovin' the Leisure
I have stayed in Many Holiday Inns for many years. I particularly stay at the Germantown Wisconsin one quite often, 3 times a year for over 5+ years. This hotel has such EXCELLENT service and accomidations. General manager Julie Kugler is a fantastic manager and so polite. Durwin also is extremely personable and all this makes my overnight experiences at this Hotel very enjoyable and why I have returned for so many years.
October 9, 2013
Rated 4.0 out of 5.0 by Boxermania Nice room and very helpful staff and management
I had to rebook twice, and got splendid service to find a new room.
October 7, 2013