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Rated 4.3 out of 5 by 21 reviewers.
Rated 5.0 out of 5.0 by Front desk was a great help in changing a reservation the front desk was able to change a reservation that was messed up by IHG reservations. They had us staying in Brownsvile, TX rather than Brownfield. August 15, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and great service On our way to Ruidoso, NM, we stayed at the Holiday Inn Express in Brownfield, TX for one night, but one night is certainly enough to write an excellent review of an excellently managed hotel. From the time we entered, we were greeted immediately and I was given a little welcome bag as a courtesy for being a member. The room was spotless as was the bathroom. I'm an extremely picky guest and I would not write a review like this if I didn't feel the venue was up to it. Besides being spotlessly clean and comfortable, the bed was to die for. The breakfast bar in the morning was excellently staffed and the wait staff was more than attentive and helpful to my disabled veteran husband. The food was good and hot, not dried out at all, all trays were full, coffee hot. Not sure if another woman supervising the entire hotel operation was the owner or general manager, but she was extremely congenial as well as helpful. Definitely recommend and will stay again. August 10, 2014
Rated 3.0 out of 5.0 by The Only Choice This is our only choice in our efforts to breakup the long trip to Ruidoso, NM from the Fort Worth, TX area. We have stayed here many times and will continue to but now know how things are handled by the staff if we ever have another issue. We arrived with our twin grandchildren excited to use the pool. Upon entry into the pool area we observed a family huddled in one corner of the pool while a man and two boys were loudly hitting a beach ball back and forth all over the pool and over everyone's head as well as slamming the ball into the pool decking. I walked to the front desk and asked if this was acceptable behavior for the other guests to tolerate in an effort to enjoy the pool. The manager told me she had been in the pool area and observed the behavior. It was unacceptable but she would not address the situation with the offending guest because if he complained to her boss she would get in trouble. TROUBLE! So, we could either tolerate or vacate the pool area. We left the pool area as well as the other family moved from the pool corner to the spa. August 2, 2014
Rated 5.0 out of 5.0 by Restful stop on a loooooooooong drive I appreciate so much that Holiday Inn has a hotel in Brownfield. We were returning from vacation on a long drive. Holiday Inn Express in Brownfield TX had everything we needed: lots of TV channels, several places to eat that one could see from the hotel, an inviting pool, friendly staff, and a really good breakfast. We recommend it. July 30, 2014
Rated 5.0 out of 5.0 by Great Hotel We got a first floor room, close to the pool. The room was very quiet and clean, great mattresses. The pool was awesome, very clear. My child had a great time in it. The front desk staff was very polite and friendly. The breakfast area was large and well kept, plenty of room. Breakfast food was well stocked and great variety. The cinnamon rolls were wonderful. They had southwest omelets which were great. This hotel was wonderful, close to restaurants. We would definitely stay here again. July 25, 2014
Rated 5.0 out of 5.0 by Very clean and nice I will stay here again in the future. The hotel bed was comfortable, the room was clean, and the breakfast was very good. July 17, 2014
Rated 5.0 out of 5.0 by Nice hotel; good value good location, well maintained, convenient parking June 3, 2014
Rated 4.0 out of 5.0 by Spend the Night We needed a place to spend the night and because Holiday Inn Express has always been very reputable and consistant with what we can expect from a Motel Chain we decided to spend the night here. The only choice of rooms available was a suite. The down side to this whole experience.. the table in the room (dining area) did NOT have enough or any light by it,, which we thought seemed odd and the living/sitting area.. did not have a lamp there either. We thought it was too pricey for the circumstance. April 28, 2014
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