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Rated 4.4 out of 5 by 34 reviewers.
Rated 3.0 out of 5.0 by Hotel was Great....Staff could use some help Overall a very nice hotel with exceptional value and amenities. Only issue was with housekeeping and their failure to clean our room, and our friends room. When followed up with front desk we were told cleaning staff may have left by 10:00am and then we were told we had to come down to get the towels we needed. As a person who grew up in the hotel industry this is simply not good service. I would recommend this hotel and would have posted a more positive review if management had followed up with us like we were told they would. Just too many dropped balls in this regard to go unmentioned. October 16, 2014
Rated 5.0 out of 5.0 by Bright & clean. How all hotels should be Cheerful articulate staff Attractive design comfortable beds spotlessly clean room & public areas Sunlight flooding the breakfast room Pleasure to stay ! October 15, 2014
Rated 4.0 out of 5.0 by Best place in town This the best place to stay in Brownfield. The landscaping could use a little TLC, but the interior is nice. October 12, 2014
Rated 5.0 out of 5.0 by Cleanliness Just like home but better since I did not have to make the bed or breakfast., both of which were excellent. October 10, 2014
Rated 4.0 out of 5.0 by Excellent but Graded Down due to Unfriendly Staff Although satisfied with most every aspect of this hotel, my friend and I were not impressed with the attitude of the employee who greeted us at the front desk. It seemed silly, in my opinion, that "only the IHG member" was allowed to receive a 'welcome bag,' (containing a bottle of water and a bag of chex mix) and not my travelling companion as well. I booked both rooms, and yet because my friend wasn't an IHG member, there was no 'welcome bag' for him. The employee's attitude was curt and, while business-like and professional, was certainly not friendly or welcoming. Another very successful competitor gives welcome bags to each of its arriving guests, regardless of their 'rewards member' status. Otherwise, I have stayed at this hotel now 3 times....it is the nicest one in the area. The room cost, however, was unreasonable, even though on a Friday night. October 8, 2014
Rated 4.0 out of 5.0 by alrught for one nite stay very comfortable bed and needs work on breakfast items. October 2, 2014
Rated 4.0 out of 5.0 by business traveler Nice place for the value. the staff was very nice and the room and parking were well lit. I only have concern about the carpet not being vacuumed very well in my room. September 27, 2014
Rated 5.0 out of 5.0 by Very satisfied with the hotel The hotel exceeded our expectations, and the location is In a good place. Your location is in a nice size town not to big or small. We will stay their again, and recommend your hotel to others' Thanks for a job well done, Bobby September 26, 2014
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