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Rated 4.2 out of 5 by 66 reviewers.
Rated 5.0 out of 5.0 by Great Stay My family and I stayed at this property for 3 nights. The location was excellent. We were very close to the Zoo and had many restaurants to pick from less than a mile away! We also had the mall only an exit away.. Rooms were very spacious and clean. Staff was friendly. We enjoyed the pool/hot tub. The property was being remodeled at the time. Even with that going on I had no issues with noise and property still looked great! I would definitely stay here again! July 21, 2014
Rated 3.0 out of 5.0 by Adequate. Acceptable for the rate It was acceptable, but would not be my first choice. Room smelled musty. Lighting was inadequate unless I opened the drapes, and I prefer not to do that on the ground floor. I was next door to the housekeeping area, and their washing machine is quite loud. Front desk staff was great! Breakfast was acceptable - the cinnamon rolls were awesome! July 21, 2014
Rated 3.0 out of 5.0 by Great front desk staff, room needs help. Staff, especially front desk (Juan R.) was very nice, polite, and helpful. Hotel on other hand, was under renovation, and needed a lot of work. Price was good given current hotel condition and promised state of renovation. Probably would not stay here again until work is completed. July 20, 2014
Rated 4.0 out of 5.0 by Hotel lleno Mis padres decidieron ir a la Isla del Padre en la semana del 4 de julio y a pesar que yo les comenté era una mala idea, puesto a que los hoteles en la isla estarían llenos, ellos acordaron ir porque eran los únicos días que podían ir. Como siempre, yo traté de acomodarlos en Holiday Inn, porque conozco su calidad y siempre que nos quedamos puedo acumular puntos que he utilizado en diversas ocasiones. La reservación se hizo sin problema desde mi teléfono celular y todo parecía iba a ir muy bien, yo los alcanzaría el día sábado para aydarlos a manejar de regreso a Monterrey; mi papá tiene un problema en su rodilla, por eso los ayudé. El día viernes recibí una llamada de una empleada de Holiday Inn a mi oficina, donde me estaba "exigiendo" que salieramos de la habitación, ya que mi reservación era hasta el día 4, según ella; le comenté que en mi celular yo podía ver mi reservación hasta el domingo, por lo que debía estar mal, y ella continuo insistiendo de una manera bastante grosera que abandonara la habitación. Los que se encontraban de viaje eran mis padres, mi hermana y mi sobrina de 8 meses, claro que me molesté porque el solo hecho de pensar en ella me enfureció y el ver como la señorita no parecía importarle que podía ser un error. Ella me comunicó con la gerente y ella accedío a que nos quedaramos, pero en un tono haciendolo parecer que nos estaban haciendo un favor, siendo que yo siempre he escogido a HLE y esta ocasión no fue excepcion. Al llegar el sábado a McAllen mis papás me comentaron que un desk clerk llamado Bernardo o Fernando fue muy grosero con ellos y de igual manera quería que dejaran la habitacion, a pesar que le enseñaron la pantalla de reservación del mismo; la verdad esto molesto mucho a mis papás y los dos siguientes días, viernes y sábado los estados de cuenta de check out estuvieron llegando a la puerta como presionando para que se fueran. He estado en muchos Holiday Inn en varias partes del mundo y a pesar que siempre los selecciono porque son un buen hotel y la calidad es excelente, esta vez decepcionaron a mi familia con su actitud. Mi padre ya no quiso ir a la Isla a llevar por primera vez a mi sobrina de 8 meses porque se sintío mal de la actitud del personal, la verdad se sintió muy presionado y no nos acompaño. Igual no es algo que sea de importancia para algunos, pero las estancias en los hoteles se hacen en base a recuerdos, y este no va a ser un buen recuerdo para él. July 7, 2014
Rated 3.0 out of 5.0 by Get hote! Missed services I enjoyed my stay at this hotel, but they did not request my wake up call and the y shuttle bus was a taxi which would have been ok if I had known ahead of time to look for a taxi not a Holiday Inn shuttle bus. July 7, 2014
Rated 5.0 out of 5.0 by Great price, decent hotel I stayed in this hotel to save the mark up on South Padre island hotels. This hotel, while not new is in decent shape and provides a decent free breakfast and is about 30 minutes from the beach. It is around several good restaurants, stores and a mall, so it is very easy to get anything you need! This isn't the best Holiday Inn Express I've stayed at, but for the location I would stay again. June 27, 2014
Rated 4.0 out of 5.0 by Business Trip The hotel is very well kept, clean,and comfortable. My room was comfortable and clean, although ti would be nice if there an extra electrical outlet by the night stand for charging purposes. June 26, 2014
Rated 3.0 out of 5.0 by Okay hotel except for bathroom Room in this hotel was fine. Bathroom needed to be cleaned much better than it had been, especially the tub. June 26, 2014
Rated 4.0 out of 5.0 by Comfortable but under construction The hotel was undergoing some major renovations and that should have been noted as I was making my reservations. The room was ready but there was a chemical smell that must have been from the new carpet in the room and the new installations that were going on down the hall. I believe that if a hotel is going through renovations then this should be noted and that the rate should be lower during this stay. June 22, 2014
Rated 5.0 out of 5.0 by Brownsville Good Experirnce Exciting people and knowledgeable to fit in my work. June 21, 2014
Rated 5.0 out of 5.0 by Great hotel and great service! Staff was friendly; check-in/out was a breeze. Hotel was clean although it was in the process of remodeling. Breakfast room was clean and plentiful. June 18, 2014
Rated 5.0 out of 5.0 by Amabilidad destacada! Felicidades al personal de recepción, en especial a Joe por su extraordinaria amabilidad June 9, 2014
Rated 4.0 out of 5.0 by Under construction, but improving quickly Lots of new renovations taking place, some noise and odors, but it will soon be in great shape. We have stayed here several times, and the update was needed. Located close to dining, shopping, expressway, easy to locate, good price, close to international bridge. June 7, 2014
Rated 4.0 out of 5.0 by Holiday In Brownsville OK La vitsa al lago desde el restaurante está de lujo y es muy relajante. June 6, 2014
Rated 3.0 out of 5.0 by Average stay could use better cleanliness. I would of given this hotel 4-5 stars if it wasn't for the bathroom. I'm usually not picky about rooms as long as the bathrooms are clean. This room an ADA room had a dirty bathtub. It looked like someone had vomited or taken a dump inside of it. I couldn't take a shower at all. I had to use my flip flops inside the bathtub to wash myself quickly. Overall the room was ok for a night kinda humid but overall good. April 21, 2014
Rated 5.0 out of 5.0 by Under renovation but still great! The property was under renovation during our stay but it didn't affect us at all. The staff was excellent. They were friendly and helpful and easily accommodated my request for an additional room for my father. Highly recommend this hotel. April 15, 2014
Rated 4.0 out of 5.0 by AZ t he rooms were excellent. The staff was friendly. they even let me borrow A phone charger when I lost mine. April 2, 2014
Rated 4.0 out of 5.0 by Excelente personal Muy buen servicio , son muy amables y espero en mi próximo viajé disfrutar el área remodelada Gracias March 30, 2014
Rated 5.0 out of 5.0 by staff very friendly. In the past, we have stayed at this hotel. We always find the staff and 'breakfast employees' very helpful. The lady that is the 'weekend helper' in the breakfast area was especially nice and quick to anticipate our needs. Very nice. The only small problem we had while staying at the Holiday Inn Express was we had to ask for a new room key twice. Not sure why our key wouldn't work but the person at the desk gave us a new one without any problem. We asked for a ground room floor room as my elderly Mother came to visit and has a bit of trouble with stairs and the elevator. We were given the ground room floor with no questions asked. Really did appreciate that. "Thanks" March 27, 2014
Rated 5.0 out of 5.0 by Friendly staff & great service I stay here about 7-8 times a year and the service and staff are always great. It's a great value. March 2, 2014
Rated 1.0 out of 5.0 by Poor comfort The room had a extremely high level of humidity with an smell of "damp", like a wet mop. February 23, 2014
Rated 5.0 out of 5.0 by Excellent Value and Location Great location, friendly staff, comfortable rooms, & consistent value. January 6, 2014
Rated 5.0 out of 5.0 by Nice place to stay I've stayed there on four different occasions for a total of over 30 days. Everything has been fine. Comfortable bed, hot shower, good breakfast! January 2, 2014
Rated 2.0 out of 5.0 by One Night Stand My overall experience has been poor at the best, I have been staying at this location off and on for 18 years, it has progressively gotten worse. (1) Reservations : Very difficult-(I get charged "List Rate -5 Star accommodations" for a two star hotel. (2) Maids are eating breakfast , no food for the guest , does not run smoothly,good selection hard to get to , too many people at once. (Had to spend $23.76 extra because there was no food ! (3) No Coffee, when you arrive ,once again cutting cost that you pay for ! (4) Air quality bad , musty smelling rooms ,(Currently Remolding , but poor filtration , and poor maintenance). Now because of location I continue to stay here, the phone number is in my phone, I am a "Priority" member with history of staying here,the local staff is either not trained properly on reservations or they should have better supervision. I honestly think they are cutting expenses and charging full price, I worked in this industry while going to college , and I expect a level of competency and courtesy that this company provides , not a motel 6. I have stayed on business trips with Holiday Inn across the US, this is not the worst , but for the size of property it lacks a lot. I like this property and continue to stay regardless,of these problems , maybe management needs to be changed ? I do hope that they resolve these issues. Thank you for your concerns December 29, 2013
Rated 5.0 out of 5.0 by Great stay. Great experience. Comfortable sleep. have visited this hotel several times. December 23, 2013
Rated 5.0 out of 5.0 by Thanks for all Please thanks to all your staff, because they was all able to satisfy our needs. Definitely my place to stay next time. Notes: Add Dvd players in the rooms and more fruit in breakfast. December 7, 2013
Rated 5.0 out of 5.0 by Title THE STAFF REALLY GOES OUT OF THEIR WAY TO ACOMODATE ME November 28, 2013
Rated 5.0 out of 5.0 by Great rest for any business trip Nice beds, wide choice of pillows. Very comfortable accomodations for business trips. November 25, 2013
Rated 5.0 out of 5.0 by very clean and friendly Joe was very friendly and helpful and he remembers everybody. Holiday Express makes me feel at home when I am away from home.This is one awesome place and I will be back again. John helped me with my bags too. Food was good and I liked the scrambled eggs ,light and fluffy. Biscuits everyday wow and good coffee too always available. Very clean room and the bed was very comfortable since I sleep on water mattress at home it did not take me long to adjust. My boss got me this room and he knows the best quality for the best price. I absolutely love the air freshener in the restroom on the main floor. i have allergic sinus and it does not irritate them, smells heavenly. I would like to know what it is that smells so good, maybe you could put some in the smoking rooms. November 18, 2013
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