Rated 4.1 out of 5 by 73
Rated 5.0 out of 5.0 by JB 1 Nice place to stay
I've stayed there on four different occasions for a total of over 30 days. Everything has been fine. Comfortable bed, hot shower, good breakfast!
January 2, 2014
Rated 2.0 out of 5.0 by Reasonable One One Night Stand
My overall experience has been poor at the best, I have been staying at this location off and on for 18 years, it has progressively gotten worse.
(1) Reservations : Very difficult-(I get charged "List Rate -5 Star accommodations" for a two star hotel.
(2) Maids are eating breakfast , no food for the guest , does not run smoothly,good selection hard to get to , too many people at once. (Had to spend $23.76 extra because there was no food !
(3) No Coffee, when you arrive ,once again cutting cost that you pay for !
(4) Air quality bad , musty smelling rooms ,(Currently Remolding , but poor filtration , and poor maintenance).
Now because of location I continue to stay here, the phone number is in my phone, I am a "Priority" member with history of staying here,the local staff is either not trained properly on reservations or they should have better supervision. I honestly think they are cutting expenses and charging full price, I worked in this industry while going to college , and I expect a level of competency and courtesy that this company provides , not a motel 6.
I have stayed on business trips with Holiday Inn across the US, this is not the worst , but for the size of property it lacks a lot.
I like this property and continue to stay regardless,of these problems , maybe management needs to be changed ?
I do hope that they resolve these issues.
Thank you for your concerns
December 29, 2013
Rated 5.0 out of 5.0 by MisterG13 Great stay.
Great experience. Comfortable sleep. have visited this hotel several times.
December 23, 2013
Rated 5.0 out of 5.0 by dragus30 Thanks for all
Please thanks to all your staff, because they was all able to satisfy our needs.
Definitely my place to stay next time.
Add Dvd players in the rooms and more fruit in breakfast.
December 7, 2013
Rated 5.0 out of 5.0 by boleo Title
THE STAFF REALLY GOES OUT OF THEIR WAY TO ACOMODATE ME
November 28, 2013
Rated 5.0 out of 5.0 by TylerFromTexas Great rest for any business trip
Nice beds, wide choice of pillows. Very comfortable accomodations for business trips.
November 25, 2013
Rated 5.0 out of 5.0 by worktogo very clean and friendly
Joe was very friendly and helpful and he remembers everybody. Holiday Express makes me feel at home when I am away from home.This is one awesome place and I will be back again. John helped me with my bags too. Food was good and I liked the scrambled eggs ,light and fluffy. Biscuits everyday wow and good coffee too always available.
Very clean room and the bed was very comfortable since I sleep on water mattress at home it did not take me long to adjust.
My boss got me this room and he knows the best quality for the best price.
I absolutely love the air freshener in the restroom on the main floor. i have allergic sinus and it does not irritate them, smells heavenly.
I would like to know what it is that smells so good, maybe you could put some in the smoking rooms.
November 18, 2013
Rated 5.0 out of 5.0 by Jack3D Great Hotel
I travel for business and this is the my #1 choice when in Brownsville. The staff is friendly, the hotel clean, great rooms. and a very good Social Hour.
October 11, 2013
Rated 4.0 out of 5.0 by CLT512 Excellent Employee - Joe
I first want to acknowledge the gentleman that checked me in upon my arrival; Joe was his name I believe. He was superb - very personable and very friendly, one of the best I have come across in my travels. You can tell he really likes what he is doing and his guests. I observed that he was the same with all the guests he checked in. He also made it a point to acknowledge me when I reentered the hotel after I had gone back out for dinner. He is truly a winner that should be recognized.
This was my first stay at this hotel and I thought it was rather pleasant. I didn't hear noise coming from the hallways like what is typical in many hotels. The view of the small lake was nice and the room was comfortable.
My only complaint would have to be the same one that I have for all of the Holiday Inn Expresses and that would be the breakfast. I travel a lot and stay mostly at Holiday Inn Express and the breakfast is the same at all of them. After eating the same thing for several consecutive days it gets a bit tiring. I would like to see Holiday Inn Express get a better variety of hot breakfast items and fresh fruit with cottage cheese would be a welcomed healthy addition to the normal high calorie offerings.
September 24, 2013
Rated 5.0 out of 5.0 by angiie Personal Banker
I am in the business of service and I canot believe that this Hotel has the level of professional and friendly staff that they do. I have stayed three seperate weeks for training and I expected to see at least one incident of unprofessionalism but they ended being the one thing I looked forward to at the end of my day. A smiling face and warm smile. One morning I had shared to a co-worker that I hadn't taken a piece of fruit because it didn't look as fresh as the day before, when I started my car, I heard a knock on my window and a staff worker had overheard me ran from the front desk and found me a fresh piece of fruit and chased me down in the parking lot to give it to me. Later, when I came in to find out who it was to thank her, I found out it was the General Manager Juani. Really? Who does that? I will be returning next week and look forward to my Holiday Inn family! Thank you for all that you have done. You have showed this Banker some things about service!
September 21, 2013
Rated 4.0 out of 5.0 by Blackhawk Continue to return
I continue to return to this hotel. when I go to Brownsville Texas on business. The rooms are clean and the hotel has all the amenities that I need. The hotel staff still remembers me when I visit. Staff is very professional and I enjoy visiting this hotel.
September 9, 2013
Rated 5.0 out of 5.0 by JJSC22 Great room, breakfast not that good
In breakfast i love eggs, and those were ok, but i would love to have fresh Orange juice, instead the one u have.
Thanks for everything.
August 28, 2013
Rated 5.0 out of 5.0 by Letty76 Great Experience
Great place, great price, great comfort. Excellent customer service
August 21, 2013
Rated 5.0 out of 5.0 by PapaHarry Great Experience
The rooms and beds were the typical HI standard , very good, but it was the staff that made my 2 week stay a pleasurable experience
August 19, 2013
Rated 5.0 out of 5.0 by drillman1 Clean, comfortable with great staff
Always stay here while in Brownsville and believe it's the best value in town. I've stayed at many more expensive hotels that didn't have comfort level and attentive staff this hotel has. Nice breakfast selection with a great view of a lake with loads of friendly ducks.
If visiting Brownsville, do yourself a favor and stay at a place where the staff actually cares if your comfortable and happy.
Rarely do I brag so much about a hotel but this is an exception.
Best in the Rio Grande Valley
August 11, 2013
Rated 5.0 out of 5.0 by Tracie77487 close proximity to everything!!!
very nice hotel. The staff was polite& helpful. The location was near several dining options.
August 3, 2013
Rated 1.0 out of 5.0 by GRDTECH Happy Customer
I stay there every year... Everyone dose a great job...
July 16, 2013
Rated 5.0 out of 5.0 by Gracie18 Great service.
Great service very helpful and lots of smiles. Servants hearts.
July 7, 2013
Rated 5.0 out of 5.0 by MissTate Excellent service and great place
My family and I loved staying here. The customer service was great, the rooms were clean and very comfortable. Breakfast was good, and the view was very pretty. I would definitely stay there again.
June 26, 2013
Rated 5.0 out of 5.0 by polosailor Comfortable, friendly hotel
No complaints, good stay for business. Friendly and helpful staff
June 25, 2013
Rated 5.0 out of 5.0 by Knuckles7600 EXCELLENT EXPERIENCE
I believe this to be the best Holiday Inn Express I have stayed at. The room was actually cool when I arrived instead of the normal stuffy and hot. The staff was very helpful with recommendations on restaurants. The pool was clean and the rooms well maintained. If there was any weakness, it was the strength of the WiFi. I did have issues with that. The wired access was good.
May 23, 2013
Rated 5.0 out of 5.0 by caje0902 LOVED IT!
We had a gorgeous pond view from our hotel room! Room was kept very clean!!! The atmosphere of the hotel and the way it's decorated is wonderful! Breakfast was great! The hotel is located in the most perfect spot with Target, gas stations and liquor stores just down the road! Staff is amazing -Very nice people! Just a 20 min drive to South Padre! We also ate at Tony Romas which is next door from the hotel (only a 3 min walk away) and they had great food and drinks!
Our stay was PERFECT! Highly recommend and would love to stay there again!
May 4, 2013
Rated 5.0 out of 5.0 by Jazzi Helpful Staff - Good location
Very helpful and kind staff from check in to check out. Left my laptop, and John immediately got it from room and held for a friend to pick up. Will stay again.
April 12, 2013
Rated 2.0 out of 5.0 by Venados Good service, smelly facilities
The third floor has a strong "smoky" smell. Did not recognize my tolden status.
April 11, 2013
Rated 5.0 out of 5.0 by miros33 thank you joe
i stayed in your hotel for 3 nights with my kids and parents and i loved your front desk person joe he made me very welcome and i would recommend people to your hotel again i wished he would of been there all the days of my stay. the other front desk really didnt like no smile and welcoming from them but you have a very good front desk man joe thank you very much
April 5, 2013
Rated 5.0 out of 5.0 by KimmiePoohyDiego Staff, Location, Courtesy, Management, Comfort
Me and my 7 year old son Diego feel comfortable, secure at this hotel, we have stayed at several different hotels all over the states and even in other countries, but at this particular location this is the only hotel we will stay at. We have stayed even at the newer Holiday Inn Express and Suites in other states but they could not even compare to the friendliness that this hotel offers, the staff is sharp and right there for you, to help you carry your bags to even find things for you and offer without the guest even having to ask. The complimentary breakfast and dining staff is the best, they make sure your food is good and hot, everything you need. You can relax at the hot tub, in the pool and also feel the nice breeze off the river canal that runs along side of the hotel. The rooms are fresh, clean and the housekeepers are right there for you,, but what makes this hotel the best is the general manager that is there on site to address all issues rather they are good or bad, she was there the whole time spring break was going on and this hotel was kept under control. I am returning for another stay, I wouldn't stay anywhere else even if it was free. THIS IS A FAMILY, BUSINESS BASED HOTEL THAT MEETS ALL PERSONS NEEDS.
April 3, 2013
Rated 3.0 out of 5.0 by 4W07 Nice Hotel
Hotel was nice and had a nice view of the river...BUT the first room we had smelled like a hungover man who had stinky feet! The staff quickly gave us another room and the second room didnt smell as bad but did have a slight scent of feet. The breakfast was horrible. The "Scrambled Eggs" looked like oatmeal. They were so watered down and tasteless. It looked like a bowl of egg oatmeal. Would not recommend this hotel
March 26, 2013
Rated 5.0 out of 5.0 by Blackhawk Another Good Stay
This was my second visit to this Holiday Inn. I had to extend my stay twice. Both times your staff reminded me that March break was approaching. They had no vacancies if I had to extend my stay further. This was good information. All your staff dealt with me in a professional manner. The room was comfortable and clean.
I recommended this property to my collegues who were travelling to the area on business. Breakfast was good and warm. Excellent choice for breakfast.
March 14, 2013
Rated 5.0 out of 5.0 by KokomoM comfortable bed and extremely quite rooms
Great place to stay, clean and quite rooms. Friendly staff.
March 10, 2013
Rated 1.0 out of 5.0 by jshaw33 terrible GM
I can't even begin to paint the picture of this woman. Very inflexible. Do not stay here!!!!!
March 4, 2013