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Rated 3.4 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 Friendly Staff Greeted courteously at the front desk and with maid service. August 17, 2014
Rated 3.0 out of 5.0 by Clean room, wireless internet unsatifactory My stay after dealing with the internet issue was good. The wireless internet was insufficient for the hotel. The desk clerk told me the wireless really worked for only 1/2 the hotel. I couldn't access from my room or the lobby. I asked for an ethernet cable and received one after the desk clerk looked 10 minutes for it. I was there on business and needed the internet to complete my work in the evenings. If the internet doesn't improve I will not be able to stay at this hotel again for business purposes. August 2, 2014
Rated 2.0 out of 5.0 by Very Disappointed I have stayed in a lot of Holiday Inns and this was my worst experience. Something was wrong with the AC system. The unit never shut off and the room was so humid, the bedding was damp. Clothing hung in the closet or left out was also damp. The curtain was hung backwards, so the parking lot light shined in your eyes all night - even with the drapes drawn. There was a leak in the tub. We only noticed it because the maid pushed the stopper down and the dripping got very loud with the 2 inches of water in the tub in the middle of the night. The furniture was ugly, broken down and uncomfortable; the room was not attractive or inviting There was little or no wifi service. When we asked about it, we were told that there wasn't enough band width and someone in the hotel was downloading a movie. Obviously, this was a made up excuse. Another clerk told us that they had asked for an upgrade, but the cable company said it would be a week. We didn't believe this excuse either. We will not stay there again and may be reluctant to stay at a Holiday Inn anywhere. July 30, 2014
Rated 3.0 out of 5.0 by Wi-Fi Not available Upon entering my room and attempting to connect my lap top there was not internet access. I called down to the front desk to inquire and was informed that I was on the wrong side of the hotel and because the router was on the other I could either accept no Wi-Fi or pack up and move to another room. I am disappointed that I was not informed of this upon check in as I could have requested another room at that time. As a business traveler I rely on my ability to connect to my company for e-mails and to conduct business. This will make me not want to stay at this location again. July 28, 2014
Rated 4.0 out of 5.0 by First Time Guest at Brownwood Facility Hotel overall was great... Breakfast was good and the Tuesday evening Pizza and Wings were a treat... The Internet (Wi-Fi) Connection is the pits... no the internet connection was terrible !!! My stay was three days long and a business trip -- the internet connection was needed ---- July 26, 2014
Rated 4.0 out of 5.0 by Where's the great comfy furntiure? We reserved the Executive Suite EXPECTING the very comfy leather furniture to still be in the living room that had been there the last two times I had stayed at this Hotel. Instead, we found very boxy couch and chairs that were semi okay to sit on but NOT good for sleeping at all!! I was not told this when I booked the room so I was very disappointed! I need the extra comfy chair or couch to sleep on since I can't sleep in a bed due to my neck. My sister was going to sleep on the couch while my husband sleet in the bedroom. My sister couldn't fit on the couch that was there because it was to narrow and too short so we had to put the cushions on the floor for her. (She is average wt. and ht.) That was less than ideal sleeping for her, to say the least. The front staff moved a chair from the front hall in for me but it was not near as good as the chair that had been there and I hardly slept at all and woke w/ a horrible neck ache. Oh, they also have a glass coffee table in the living room that does not work well when you have visiting children and the glass slides off very easily. The only other problem we had was that the under cabinet light was flickering and going out so we could not use it when we put food out on the counter top so we had to move a lamp from the desk to that area. Other than these issues, everything else was good. My biggest complaint is that they moved out the awesome comfy leather furniture and sturdy wooden tables and put them in the front lobby where I imagine not too many people sit on them anyway. We sure did miss them and I don't know if we will return there again because I paid more for that suite all the time mainly for the wonderful furniture that allowed me to sleep when I was away from home and visiting family in Brownwood. If the Hotel decides to put the leather furniture back in the Executive suite or replace the awful boxy stuff in there now, please let me know. I go to Brownwood several times a year and need a place to sleep!!! July 24, 2014
Rated 5.0 out of 5.0 by Ladylove27 I had a wonderful stay while in Brownwood, the hotel was wonderful and the staff was superb! I would recommend anyone to stay at the Holiday Inn Express Brownwood, exceptional hotel and staff! July 21, 2014
Rated 2.0 out of 5.0 by OK stay, but poor maintenance of building We stayed here for our annual family reunion. We usually stay at this hotel for many years. The breakfast is good and the rooms are fairly clean. This time we noticed a high degree of overall poor maintenance of the building. We were disappointed to see how worn down the place was becoming. Room doors were tilted (esker to open or harder to close) due to foundation problems, a lot of paint and wood chipped, cracks, and non-funtional bathroom fans/exhaust. The owners need to do a better job in maintaining their property. July 15, 2014
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