Rated 3.4 out of 5 by 61
Rated 2.0 out of 5.0 by jemiller2 OK stay, but poor maintenance of building
We stayed here for our annual family reunion. We usually stay at this hotel for many years. The breakfast is good and the rooms are fairly clean. This time we noticed a high degree of overall poor maintenance of the building. We were disappointed to see how worn down the place was becoming. Room doors were tilted (esker to open or harder to close) due to foundation problems, a lot of paint and wood chipped, cracks, and non-funtional bathroom fans/exhaust. The owners need to do a better job in maintaining their property.
July 15, 2014
Rated 5.0 out of 5.0 by Bobcat 2711 Great Stay
We had a great time. We had a total of six room and
everyone enjoyed their stay. Staff was very helpful
Rooms were nice, swimming pool enjoyable for kids,excellent parking and a good breakfast.
Walking distance to some of the best BBQ in Texas.
This will be my first choice for future stays in Brownwood..
June 30, 2014
Rated 1.0 out of 5.0 by Vickey21 Poor all around experience
We reserved a block of rooms for our son's wedding. When we arrived, the person checking us in told us that we didn't have a room and the elevator was not working. When we got to a room, the room was damp and musty, had holes in the curtains and the carpet was badly wrinkled. If we hadn't been on such a short timeline I would have changed hotels.
At check out we were overcharged. When we got home we found out that the hotel had charged my debit card even though we gave them our Discover Card and asked them to charge the rooms to it. They collected double payments for some rooms. We are still trying to get it resolved.
The saving grace was Kelly, the desk clerk who is diligently trying to resolve all issues. The manager was not even there and never contacted us at all.
Never again will I ever use an IHG hotel for any reason.
There is much more, but no room left to write.
June 25, 2014
Rated 1.0 out of 5.0 by Still saleman It seems to be running down
The elevator was not operating. The internet was down during my stay. I hate to stay outside IHG but I will have to do so the next time business brings me to Brownwood.
June 15, 2014
Rated 1.0 out of 5.0 by sjjc Hotel in poor shape!
We arrived for an overnight stay, and was tols that the elevator did not work. I told the host that we had a baby and a pregnant woman with us, and they still gave us a 3rd floor room. When we clibed the stairs, there was no AC in the stairwell. Also, when we finally arrived on the 3rd floor, there was no AC on in the hallway. Finally, when we arrived to our 3rd floor hotel room, there was no AC on in the room. Keep in mind this was almost June in Texas, when the temperature was high 90's. Also, there were many beetles and roaches that were dead in the hallways and stairwells. The hotel staff was not very helpful, and the condition of the hotel was very poor. When they told us of the elevator not working, they gave us a measly $20 off. After seeing the further condition of the hotel, they should have given us at least half off. It seemed as though they were trying to save a buck at every turn, with the customer suffering.
June 14, 2014
Rated 1.0 out of 5.0 by SavannahOne SavannahOne
Staff nice enough but apparently did not have a clue about how to take care of their guests, elevator did not work, I asked for another room since I really didn't want to go up stairs to the 3rd floor - gave me a lesser room but charged more, phone did not work when I attempted to call to say I was leaving the next morning, key card did not work - they tried to give another person my room (with our belongings in it), tub was stopped up. This is obviously a very poorly managed hotel. I would never recommend this hotel nor will I ever attempt to stay there again.
June 11, 2014
Rated 3.0 out of 5.0 by Bootsy84 Great people, poor maintenance
The staff were first-rate, however, they weren't able to fix any of the mechanical problems they were having. The elevator was out for several days. When I arrived, both ice machines were broken. When I asked about the ice machines, they weren't able to offer other options. If this were my hotel, I would have purchased an ice chest and kept it full of ice until the machines could be repaired. The cable TV reception was full of static. Since I left early and arrived back late everyday, I reported the problem via email. I never heard back. Again, the people were so nice, I hated to complain because I felt there was nothing they could do.
June 11, 2014
Rated 2.0 out of 5.0 by Eggsey Not up to par.
Internet was not working, and the front desk told me it only works intermittently. The elevator was also not working, and we waited 15 minutes to check in (they appeared understaffed). Toilet was not clean in the room. Bed was comfy and hotel is quiet. Breakfast was fine. However, for the price I would not stay here again.
June 10, 2014