Rated 3.9 out of 5 by 39
Rated 4.0 out of 5.0 by Crook Needs updating
This hotel is not the quality HI Expess I am use to.
Guess it is ok for Brownwood.
No check in snacks for priority members.
December 4, 2013
Rated 2.0 out of 5.0 by Jpm109 Mr & Mrs
The first room smelled like an ash tray even though a non smoking room was requested. We were moved from the third floor to the first floor but the TV would not receive the two pro football games we planned to watch.
My problem, especially, the room smelling like a smoking bar did not seem to be much concern to the staff. There was another party checking in at the same time and they also requested to be moved.
This was not the usual quality or experience with a Holiday Express.
December 1, 2013
Rated 5.0 out of 5.0 by FerAustin I Had A Great Stay!!!!
I enjoyed my stay in Brownwood Tx. Clean, fast check in, and friendly staff.
November 19, 2013
Rated 5.0 out of 5.0 by BillT621 Outstanding Service
I have stayed in this Hotel sporatically since summer 2011. From my first vist it, was obvious to me that from the management to all the employees working here, that my choice to stay here was very important to them and my experience here was made to be top notch. Employees like Lissett Vargas at the front desk are exemplary of the face of the friendly, courteous and outstanding service provided at this hotel.
November 15, 2013
Rated 4.0 out of 5.0 by tamale Good Experience
The hotel staff was very friendly upon check in and processed my reservation in very little time. The room was very clean; however, the air conditioning was not very impressive.
November 13, 2013
Rated 3.0 out of 5.0 by Redhat617 Not so impressed in Brownwood
This use to be a great property. It is slowly going downhill. The staff is not friendly anymore. It is beginning to show the appearance that someone bought it to run it in to the ground. I hope this turns around because I do like the location. Wireless Internet was horrible. Hard wired seemed to work better.
October 28, 2013
Rated 5.0 out of 5.0 by Cassanova Nice hotel
We stayed 2 nights. The rooms were pricier than most other hotels in the area. The room was very clean, staff was friendly and helpful. Bed was comfortable. Location was good. Near most major highways into and out of the Brownwood. Across the street from Wal-Mart and 2 doors down from a great barbecue restaurant. Breakfast was good but no fresh fruit. Good experience overall and would definitely stay there, again.
October 11, 2013
Rated 4.0 out of 5.0 by PlatinumKidz Sweet Staff ~ & being close to Underwoods Solves everything
I went during a sold out time...couldn't get the IHGRewards team to get me a room here 2 weeks in advance for a Platinum member...(due to hidden restrictions that only IHG Case Mgrs have access to) luckilty an earlier IHG Case Mgr tried anyway and then told me the hotel would call me when an opening occured...that never happened even after the opening became avail. Luckily that morning I planned to arrive I noticed the 1 opening myself and snatched it up for a high price. Glad I did. Underwoods cafeteria calmed me while the sweet holiday inn express staff talked to me and the kids. They greeted me with good morning and asked me what i needed. it worked out nicely but last last minute. oh an platinum got me a nice soda! YES!
October 9, 2013