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Rated 3.4 out of 5 by 63 reviewers.
Rated 4.0 out of 5.0 by Where's the great comfy furntiure? We reserved the Executive Suite EXPECTING the very comfy leather furniture to still be in the living room that had been there the last two times I had stayed at this Hotel. Instead, we found very boxy couch and chairs that were semi okay to sit on but NOT good for sleeping at all!! I was not told this when I booked the room so I was very disappointed! I need the extra comfy chair or couch to sleep on since I can't sleep in a bed due to my neck. My sister was going to sleep on the couch while my husband sleet in the bedroom. My sister couldn't fit on the couch that was there because it was to narrow and too short so we had to put the cushions on the floor for her. (She is average wt. and ht.) That was less than ideal sleeping for her, to say the least. The front staff moved a chair from the front hall in for me but it was not near as good as the chair that had been there and I hardly slept at all and woke w/ a horrible neck ache. Oh, they also have a glass coffee table in the living room that does not work well when you have visiting children and the glass slides off very easily. The only other problem we had was that the under cabinet light was flickering and going out so we could not use it when we put food out on the counter top so we had to move a lamp from the desk to that area. Other than these issues, everything else was good. My biggest complaint is that they moved out the awesome comfy leather furniture and sturdy wooden tables and put them in the front lobby where I imagine not too many people sit on them anyway. We sure did miss them and I don't know if we will return there again because I paid more for that suite all the time mainly for the wonderful furniture that allowed me to sleep when I was away from home and visiting family in Brownwood. If the Hotel decides to put the leather furniture back in the Executive suite or replace the awful boxy stuff in there now, please let me know. I go to Brownwood several times a year and need a place to sleep!!! July 24, 2014
Rated 5.0 out of 5.0 by Ladylove27 I had a wonderful stay while in Brownwood, the hotel was wonderful and the staff was superb! I would recommend anyone to stay at the Holiday Inn Express Brownwood, exceptional hotel and staff! July 21, 2014
Rated 2.0 out of 5.0 by OK stay, but poor maintenance of building We stayed here for our annual family reunion. We usually stay at this hotel for many years. The breakfast is good and the rooms are fairly clean. This time we noticed a high degree of overall poor maintenance of the building. We were disappointed to see how worn down the place was becoming. Room doors were tilted (esker to open or harder to close) due to foundation problems, a lot of paint and wood chipped, cracks, and non-funtional bathroom fans/exhaust. The owners need to do a better job in maintaining their property. July 15, 2014
Rated 5.0 out of 5.0 by Great Stay We had a great time. We had a total of six room and everyone enjoyed their stay. Staff was very helpful Rooms were nice, swimming pool enjoyable for kids,excellent parking and a good breakfast. Walking distance to some of the best BBQ in Texas. This will be my first choice for future stays in Brownwood.. June 30, 2014
Rated 1.0 out of 5.0 by Poor all around experience We reserved a block of rooms for our son's wedding. When we arrived, the person checking us in told us that we didn't have a room and the elevator was not working. When we got to a room, the room was damp and musty, had holes in the curtains and the carpet was badly wrinkled. If we hadn't been on such a short timeline I would have changed hotels. At check out we were overcharged. When we got home we found out that the hotel had charged my debit card even though we gave them our Discover Card and asked them to charge the rooms to it. They collected double payments for some rooms. We are still trying to get it resolved. The saving grace was Kelly, the desk clerk who is diligently trying to resolve all issues. The manager was not even there and never contacted us at all. Never again will I ever use an IHG hotel for any reason. There is much more, but no room left to write. June 25, 2014
Rated 1.0 out of 5.0 by It seems to be running down The elevator was not operating. The internet was down during my stay. I hate to stay outside IHG but I will have to do so the next time business brings me to Brownwood. June 15, 2014
Rated 1.0 out of 5.0 by Hotel in poor shape! We arrived for an overnight stay, and was tols that the elevator did not work. I told the host that we had a baby and a pregnant woman with us, and they still gave us a 3rd floor room. When we clibed the stairs, there was no AC in the stairwell. Also, when we finally arrived on the 3rd floor, there was no AC on in the hallway. Finally, when we arrived to our 3rd floor hotel room, there was no AC on in the room. Keep in mind this was almost June in Texas, when the temperature was high 90's. Also, there were many beetles and roaches that were dead in the hallways and stairwells. The hotel staff was not very helpful, and the condition of the hotel was very poor. When they told us of the elevator not working, they gave us a measly $20 off. After seeing the further condition of the hotel, they should have given us at least half off. It seemed as though they were trying to save a buck at every turn, with the customer suffering. June 14, 2014
Rated 1.0 out of 5.0 by SavannahOne Staff nice enough but apparently did not have a clue about how to take care of their guests, elevator did not work, I asked for another room since I really didn't want to go up stairs to the 3rd floor - gave me a lesser room but charged more, phone did not work when I attempted to call to say I was leaving the next morning, key card did not work - they tried to give another person my room (with our belongings in it), tub was stopped up. This is obviously a very poorly managed hotel. I would never recommend this hotel nor will I ever attempt to stay there again. June 11, 2014
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