Rated 3.7 out of 5 by 46
Rated 3.0 out of 5.0 by NTEX Passing thru
Older Holiday Inn Express. It is showing its age. Excellent staff. Lots of contractors staying in this hotel which adds to the wear on the property.
February 20, 2014
Rated 1.0 out of 5.0 by CATMREDHAWK General Manager
I was billed (charged) twice for my 2 day stay. First time the day I checked out the second time about 20 days later. I have called the hotel 4 times and the manager is never "in" and he has NEVER returned my call after leaving messages. I call "IHG" and they said they sent him an email to call me. but hay it's now 16 days later and still no call from the hotel manager... Must be nice to not have a requirement to return calls.
January 26, 2014
Rated 1.0 out of 5.0 by jerry7 Old out of date
This hotel is old and shows it although it has had some renovations. The building show wear everywhere, and especially the elevator. There is no exercise room. You have to go to a Fitness Center where they have purchased a membership.
The curtains in my room did not cover the opening at the ends and the Holiday Inn Express lighted sign shined like daylight into my room all night.
January 16, 2014
Rated 5.0 out of 5.0 by DJC24 Excellent Stay
This property is well maintained with friendly and helpful staff and had a terrific breakfast!
January 8, 2014
Rated 4.0 out of 5.0 by John1374 Comfortable bed,Warm greetings,good breakfast
Second time staying.Room wasn't on the floor I requested but was still comfortable and quite. Warmly greeted by staff on check in, Good Breakfast. Overall good stay.. :)
December 31, 2013
Rated 3.0 out of 5.0 by Dat41 Conditions room 220
I know that this hotel is now under new management, now I hope that they will update this property. The floor under carpet is very uneven. The walls at the side of the bath tub is cracking. There was no strike plate on the room's door frame. There were other minor things but I did not make mental notes of the issues.
December 30, 2013
Rated 1.0 out of 5.0 by shahidsugar Customer Service
not up to Holiday Inn standard I used to be. Very poor customer service everywhere.
December 25, 2013
Rated 4.0 out of 5.0 by Crook Needs updating
This hotel is not the quality HI Expess I am use to.
Guess it is ok for Brownwood.
No check in snacks for priority members.
December 4, 2013