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Rated 3.4 out of 5 by 65 reviewers.
Rated 3.0 out of 5.0 by Wi-Fi Not available Upon entering my room and attempting to connect my lap top there was not internet access. I called down to the front desk to inquire and was informed that I was on the wrong side of the hotel and because the router was on the other I could either accept no Wi-Fi or pack up and move to another room. I am disappointed that I was not informed of this upon check in as I could have requested another room at that time. As a business traveler I rely on my ability to connect to my company for e-mails and to conduct business. This will make me not want to stay at this location again. July 28, 2014
Rated 4.0 out of 5.0 by First Time Guest at Brownwood Facility Hotel overall was great... Breakfast was good and the Tuesday evening Pizza and Wings were a treat... The Internet (Wi-Fi) Connection is the pits... no the internet connection was terrible !!! My stay was three days long and a business trip -- the internet connection was needed ---- July 26, 2014
Rated 4.0 out of 5.0 by Where's the great comfy furntiure? We reserved the Executive Suite EXPECTING the very comfy leather furniture to still be in the living room that had been there the last two times I had stayed at this Hotel. Instead, we found very boxy couch and chairs that were semi okay to sit on but NOT good for sleeping at all!! I was not told this when I booked the room so I was very disappointed! I need the extra comfy chair or couch to sleep on since I can't sleep in a bed due to my neck. My sister was going to sleep on the couch while my husband sleet in the bedroom. My sister couldn't fit on the couch that was there because it was to narrow and too short so we had to put the cushions on the floor for her. (She is average wt. and ht.) That was less than ideal sleeping for her, to say the least. The front staff moved a chair from the front hall in for me but it was not near as good as the chair that had been there and I hardly slept at all and woke w/ a horrible neck ache. Oh, they also have a glass coffee table in the living room that does not work well when you have visiting children and the glass slides off very easily. The only other problem we had was that the under cabinet light was flickering and going out so we could not use it when we put food out on the counter top so we had to move a lamp from the desk to that area. Other than these issues, everything else was good. My biggest complaint is that they moved out the awesome comfy leather furniture and sturdy wooden tables and put them in the front lobby where I imagine not too many people sit on them anyway. We sure did miss them and I don't know if we will return there again because I paid more for that suite all the time mainly for the wonderful furniture that allowed me to sleep when I was away from home and visiting family in Brownwood. If the Hotel decides to put the leather furniture back in the Executive suite or replace the awful boxy stuff in there now, please let me know. I go to Brownwood several times a year and need a place to sleep!!! July 24, 2014
Rated 5.0 out of 5.0 by Ladylove27 I had a wonderful stay while in Brownwood, the hotel was wonderful and the staff was superb! I would recommend anyone to stay at the Holiday Inn Express Brownwood, exceptional hotel and staff! July 21, 2014
Rated 2.0 out of 5.0 by OK stay, but poor maintenance of building We stayed here for our annual family reunion. We usually stay at this hotel for many years. The breakfast is good and the rooms are fairly clean. This time we noticed a high degree of overall poor maintenance of the building. We were disappointed to see how worn down the place was becoming. Room doors were tilted (esker to open or harder to close) due to foundation problems, a lot of paint and wood chipped, cracks, and non-funtional bathroom fans/exhaust. The owners need to do a better job in maintaining their property. July 15, 2014
Rated 5.0 out of 5.0 by Great Stay We had a great time. We had a total of six room and everyone enjoyed their stay. Staff was very helpful Rooms were nice, swimming pool enjoyable for kids,excellent parking and a good breakfast. Walking distance to some of the best BBQ in Texas. This will be my first choice for future stays in Brownwood.. June 30, 2014
Rated 1.0 out of 5.0 by Poor all around experience We reserved a block of rooms for our son's wedding. When we arrived, the person checking us in told us that we didn't have a room and the elevator was not working. When we got to a room, the room was damp and musty, had holes in the curtains and the carpet was badly wrinkled. If we hadn't been on such a short timeline I would have changed hotels. At check out we were overcharged. When we got home we found out that the hotel had charged my debit card even though we gave them our Discover Card and asked them to charge the rooms to it. They collected double payments for some rooms. We are still trying to get it resolved. The saving grace was Kelly, the desk clerk who is diligently trying to resolve all issues. The manager was not even there and never contacted us at all. Never again will I ever use an IHG hotel for any reason. There is much more, but no room left to write. June 25, 2014
Rated 1.0 out of 5.0 by It seems to be running down The elevator was not operating. The internet was down during my stay. I hate to stay outside IHG but I will have to do so the next time business brings me to Brownwood. June 15, 2014
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