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Rated 3.9 out of 5 by 190 reviewers.
Rated 3.0 out of 5.0 by Poor staff performance. After check in found out the kleenex box in the bathroom only had one tissue left in it. The toilet tissue roll in the dispenser was almost used up. Thankfully, there was a spare roll. I had to go to front desk to get a kleenex box and another roll of toilet tissue. The attachment points around the grab bars in the shower was dirty. The biggest problem was the breakfast. The young man working the breakfast bar acted like he was angry. There were no napkins and no tongs for the cinnamon rolls. One of your other guests told me there were problems the morning before, also. I tried to find the person working the breakfast because one of the coffee pots was empty and the other one was getting low. I went to front desk. The lady at front desk got us some napkins. She went looking for the person working breakfast. She found him in a far back area. When he reappeared his attitude was even worse. He checked the coffee containers. Instead of just taking the empty one. He even took the one that was low which left your guests with no coffee. Ten minutes later he reappeared with both coffee containers then he disappeared again. One container had fresh coffee and the other one had coffee that tasted a little stale. Another/different guest complained to me that there was a problem yesterday, too. Front desk personnel were very professional, courteous, and friendly. September 28, 2015
Rated 4.0 out of 5.0 by WM Business Room was nice and comfortable. Was there for business. The printer in business center didn't work so that was hard for me to prepare for the job I was there for. Desk clerk did 't know how to fix and told me or was the document I was wanting to print. September 25, 2015
Rated 5.0 out of 5.0 by Comfortable accommodations Enjoyed the stay...restful, convenient for trip on way to our destination....will return again next year about this time. September 10, 2015
Rated 4.0 out of 5.0 by Good place for a gathering. Our group, the High Plains Shooting and Dining Society has been coming to Brownwood Texas for the past 13 years and this year we moved to the Holiday Inn Express because they gave us a great group rate and they took some of our overflow last year. We had 22 fellows join us this year with some flying in from Ohio, Minnesota, Colorado and Alabama as well as all over Texas. We range in age from 15 to 87 years old and we enjoy this annual event and most of us have booked our rooms with this hotel for the first weekend of Dove Season in 2016. The staff was great and the hotel was good and we had use of the conference room on Sunday Morning for breakfast and our informal annual meeting. Thank you Holiday Inn Express for a very good experience this year and we will see you next year. September 8, 2015
Rated 4.0 out of 5.0 by front staff / food excellent front staff, good attitudes, very helpful -- breakfast choices and quality were disappointing September 8, 2015
Rated 5.0 out of 5.0 by Hunters delight Excellent experience at an exceptional hotel. From first impression to checkout was a delight with a large, well lighted parking lot, and card access doors. Excellent, friendly staff and immaculate room/surroundings made for a wonderful stay. September 5, 2015
Rated 2.0 out of 5.0 by bad deal had to be moved 3 times and the rooms all smelt bad September 2, 2015
Rated 1.0 out of 5.0 by Cricket Colony Cricket infestations are apparently somewhat expected in Brownwood, but you should not have to share your bathroom with them! September 1, 2015
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