Rated 3.5 out of 5 by 89
Rated 5.0 out of 5.0 by clrobinson1016 Great guest services
As a guest in the Brownwood Holiday Inn Express, I really didn't have any needs that I needed addressed, however, during breakfast one morning, there was a gentleman there, elderly, who seemed to be suffering from Parkinson's Disease. He was very shaky, and he seemed a bit troubled making his selection. One of the hotel workers seeing this came up to him, picked up a tray and helped him in making his breakfast choices. It took her about 10 minutes, he was a bit slow and confused, however she was very sweet to him. He wished to eat back in his room, which I saw was on the 1st floor and he did not have a key, the employee knocked on the door and an elderly lady came to the door with a relieved look on her face. I heard her say that she had not heard her husband get out. He had Alzheimer's and wonders away some times. This employee did more that she realized by helping this aged man, and I did tell her how much I appreciated the extra service that she gave him. Your business is better off with people like her.
October 16, 2014
Rated 5.0 out of 5.0 by monk38 Great Stay!
We had a great stay at Brownwood Holiday Inn. The staff was very friendly and helpful. The breakfast was the best.
October 15, 2014
Rated 4.0 out of 5.0 by jjgpboo a visit to town
The front desk staff, I believe Josh was a big help.
October 1, 2014
Rated 4.0 out of 5.0 by Valley1q223 Revew
The staff was friendly and the breakfast fine. Arrived late, and left early, so didn't get a chance to spend much time there.
September 28, 2014
Rated 4.0 out of 5.0 by Tcorey Great staff
the people were outstanding and I will always stay their when in Brownwood.
September 28, 2014
Rated 4.0 out of 5.0 by Chucke T Clean Relaxing Room
The room was very clean and comfortable, the bed was good, it was a nice relaxing stay!
September 27, 2014
Rated 4.0 out of 5.0 by bjh12 Nice hotel
The front desk staff were very friendly. They even called our room later to be sure everything was ok! We stayed on the side by the major road, however,
September 23, 2014
Rated 3.0 out of 5.0 by PMas It may be the best Brownwood has
This hotel was very over priced relative to the value provided. The staff was great, but otherwise, the hotel felt like it was not being cared for. It was OK for one night, but wouldn't stay longer. And would definitely check out the other options in town next time I was in the area.
September 17, 2014