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Rated 3.7 out of 5 by 127 reviewers.
Rated 3.0 out of 5.0 by just ok We stayed in town for a wedding and should have gotten a wedding block rate, but we didn't get the special rate. They would not adjust my bill. I thought the rate was higher than it should have been considering the location of the hotel and the quality of the room, which was just ok. Also my shower had very little water pressure, but to be fair I didn't report this until we checked out. I was highly disappointed with the way the manager would not budge on my room rate.and will not be returning. January 21, 2015
Rated 5.0 out of 5.0 by Nice room, great beds, excellent service. The ladies who greeted us at check-in were very friendly and made great suggestions when we asked questions about places to eat and nearby city parks. The room was amazingly clean, beds were excellent, and the heating system could be adjusted for personal comfort. The bathroom needed new towel bars but the room and fixtures were clean. There were plenty of fluffy, clean towels. Overall, we were very satisfied and would definitely recommend this hotel. January 19, 2015
Rated 1.0 out of 5.0 by Lack of maintenance & cleaning Biggest thing is lack of cleaning.Carpet was torn and shoddily repaired,hard floor surfaces needed mopping,elevator was crazy dirty,escutcheon plate on shower disconnected and the telephone didn't work.Asked for top floor,on check in was told they "needed"to fill hotel first,but"guaranteed" no one would be above me.Wrong.When the"circus"came to town,it got bad.BTW,that's when I learned the phone was out.When I checked out and told all that had happened,an"I'm sorry"is all that was offered.Bad management.This used to be the "Benchmark "for hotels in Texas as I travel all over this state,but this was my last stay here. January 18, 2015
Rated 5.0 out of 5.0 by Great service Above and beyond customer service! Very comfortable room, good internet access and I can't help but mention again, great customer service. The girl at the front desk really knows how to create a warm and welcoming environment. January 6, 2015
Rated 5.0 out of 5.0 by Stay on Dec292014 It was very comfortable. The room was clean and neat. the staff was friendly. January 4, 2015
Rated 5.0 out of 5.0 by Great Staff The staff at HIE Brownwood, TX is top notch. They did everything within their power to make our stay comfortable. December 31, 2014
Rated 4.0 out of 5.0 by The hotel met my needs. The hotel met my needs with a clean room and a decent breakfast. I would have preferred being able to darken the room better at night though, but it wasn't too bad. December 31, 2014
Rated 4.0 out of 5.0 by Recent Stay Very friendly staff. In town for a funeral and no bereavement rates available? Comfortable beds, good water pressure in shower! December 31, 2014
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