Rated 3.2 out of 5 by 18
Rated 4.0 out of 5.0 by Lovey2 Visitor Care
I am from California - there was a Tornado Warning - I didn't know what to do or where to go. I believe that it would be AWESOME customer service to have that information readily available - or a notice to the rooms for out of state visitors.
Outside of the emergency weather matter - my stay was comfortable. Thank You
June 5, 2013
Rated 2.0 out of 5.0 Need renovation
This hotel is in need of renovation or not be a Holiday Inn. Our room was damp, beds linens and carpet felt wet. Smelled musty. Bathroom was not as clean as expected. Tile dirty and paint peeling. Mattress lumpy. Staff were all very nice and friendly. Breakfast as expected. Our previous nights were at a top of the line Staybridge Suite. I know HIExpress can't compare to Staybridge, but should be up to the standard for Express.
June 5, 2013
Rated 5.0 out of 5.0 by Ethan90 Great Coustomer Service and Good Breakfast
We enjoyed our stay at your Holiday Inn Express in Bryant, Arkansas. We booked our room with your hotel on the phone right before arrival on the 20th and enjoyed a warm reception by Cynthia.
Cynthia was handling multiple bookings at the time and accidentally put us in a room with one queen instead of two. When we were returned to the desk, Cynthia was quick to apologize and was sincere. She took it upon herself to upgrade us to a large room at no charge.
This kind of customer service doesn't happen often. Cynthia is one to hold onto. She has made a loyal customer of us if we ever stay near Little Rock.
Additionally, breakfast was delicious and hot!
Thanks for your great service!
May 23, 2013
Rated 5.0 out of 5.0 by cjrosie very nice and clean
It was very nice and comfortable and close by many things, was a nice visit for us.
May 6, 2013
Rated 1.0 out of 5.0 by cpa05 Needs to be updated
This hotel is showing its age. The rooms have a musty smell and you can tell its been a while since the place was updated. Staff were non-attentive. Breakfast was also so suspect.
April 16, 2013
Rated 4.0 out of 5.0 by blitz200 nice room and excellant breakfast
upon checking in I wanted to stay 3 nights. My key was only done for one night and my room didn't get cleaned as a result.
April 16, 2013
Rated 2.0 out of 5.0 by RichardL Not all Holiday Inn Express are the same
This property is old and does not compare to the remodeled or newer Express. The bed was uncomfortable for everyone in the group we were traveling with. The staff does their best to keep it as clean as possible, it is just old. They did not show any indications or welcome us as Priority Club members. It is very conveniently located on the service road and has several restaurant in front. Good place to stop for a quick overnight rest. Full breakfast was offered in a clean environment.
April 9, 2013
Rated 2.0 out of 5.0 by Kenny1939 Dirty bathroom and breakfast staff
David checked us in and was very professional. He address our concerns. The bathroom wasn't very clean and we could hear noise when the people in the room above moved around. The door to the room next door rattled a couple of times as someone must have been checking it.
In the morning the girl working at the breakfast stand was in her room with the door open. She was picking her nose and eating whatever came out of it.
Been here before and it was clean and nice. Getting run down.
Its halfway between South Padre Island and our home in Grand Rapids, MI
April 7, 2013